Hôtels à Puerto Morelos

We have stayed at other all-inclusive properties and in comparison, ERC is ahead of their competitors. SERVICE is the name of the game! They are attentive and on top of your needs. We will be back!

The staff is very friendly, food is great, and the hotel has nice view

I loved everything about this resort and will definitely be returning. The food alone was exceptional! Property was extremely well kept abs staff were very friendly and accommodating.

The Property was located on the outskirts of the City of Cancun' so it was very exclusive with secure private access. The amenities and staff were plentiful and the grounds were kept spotless. The overall service was excellent. The Key takeaway for me as an area of improvement was the lack of a golf-cart shuttle service as the resort space is huge. For example, I had friends staying at the Hideaway-Adults only part of the resort yet I stayed on the family friendly area on the opposite end. Having to walk almost a mile and a half to go spend time on the Adult side was a daily trek by foot. Having a golf cart shuttle would alleviate this issue for people in general who choose not to walk around and also serve as a convenience service for all resort guests.

Been to Cancun plenty of times and have to say this has been the best stay out of all of them I liked everything from this hotel already looking to book my next stay here

It was so beautiful. The cleanliness and satitation protocols were phenomenal

Awesome!! Very nice facility at the Ventus side, pools great, great food, services excellent as always especially Rene, Liz, Mariel, Alan, Rodrigo, and many more. The only think I really didn’t like is that you need to may for wifi and it is expensive; turn off at checking since you expect when going to an all inclusive to have all inclusive.

Excellent as always! This was our 13th stay at this property. The staff truly makes the experience. From our breakfast waiters - Carolina and Abad to the excellent omelettes made by Gerardo, to awesome beach service from Miguel, Carlos and Javier to our dinners to remember made even more special by Javier (the sommelier). We enjoy every minute of our stress free time at Grand Residences. It's always impeccably maintained. They weren't as on top of beach clean up as they were when we were there a few months back but the seaweed wasn't terrible this time either. Our concierge Gustavo helped create a dinner to remember! All around excellent, quiet resort, amazing staff that feel like family and always a first class experience!

Beautiful