L'hébergement Hotel Riu Palace Kukulkan - Adults Only - All Inclusive dispose-t-il d'une piscine ?

Oui, cet hébergement vous propose 4 piscines extérieures.

Les animaux domestiques sont-ils admis dans l'hébergement ?

Non, les animaux de compagnie ne sont pas admis au sein de l'hébergement.

À combien s’élèvent les frais de parking ?

Cet hébergement dispose d'un parking sans voiturier gratuit.

Quelle est l'heure d'arrivée à l'hébergement Hotel Riu Palace Kukulkan - Adults Only - All Inclusive ?

Heure de début de l'enregistrement : 15 h 00 ; heure de fin de l'enregistrement : 23 h 30.

L'hébergement Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offre-t-il des avantages tout compris ?

Oui, il s'agit bien d'un hébergement tout compris. L'ensemble des boissons et de la nourriture sont comprises. Petit plus, cet hébergement vous donnera la chance de vous adonner aux activités suivantes : au snorkeling, au kayak et d'autres activités plus encore.

Où se situe l'hébergement ?

Sur la plage et les pieds dans le sable, dans le secteur de Zona Hotelera, cet hôtel se situe à 10 minutes de marche de sites comme : Centre commercial Kukulcan Plaza, La Isla (centre commercial) et Plages de la Zone Hôtelière. Terrain de golf Iberostar Cancun est à 4,1 km de distance.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Avis, Prix & Photos 2026

8/10 Bien

Jennifer

Voyage en famille, Voyage en groupe

14 déc. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Very nice property. Loved the different pools and the view of the ocean. Very walkable beach. The ocean is rough. Was very loud at night. We heard the traffic every night and other room noise, was very hard to get a good night's sleep.

Séjour de 4 nuits en décembre 2025

10/10 Excellent

Hazel

14 déc. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

EVERYTHING about our stay there was AMAZING!!!!

Séjour de 5 nuits en décembre 2025

10/10 Excellent

David Ewel

Voyage en couple

14 déc. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

I just stayed at the Riu Palace Kukulcan and it was absolutely amazing. The building and the landscaping is beautiful. But what made the stay perfect was the staff. I will definitely go back.

Séjour de 5 nuits en décembre 2025

8/10 Bien

Tasha Marie

Voyage en famille

13 déc. 2025

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

Beautiful property -the infinity pool was wonderful as was our pool waiter. We never had to wait on drinks and he had a great memory. We ate at Pepe’s grill for lunch Best Guacamole/chips!!!!! I wish there were more activities going on. We were at latino a few yrs ago and felt like they had a lot more fit classes and more engaging evening entertainment. Evening restaurants were good. Our favorite was the spring rolls at the Asian restaurant for dinner. Housekeeping and stocking of beverages in room was good. Although I was very surprised how noisy everything is at night for a newer property. I felt like I could hear everything. Overall it was a good trip. Would I go again for that price point, probably not. If you’re looking for a relaxing vacation with a beautiful view this place is for you!

Séjour de 4 nuits en décembre 2025

10/10 Excellent

Heran

Voyage en famille

13 déc. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

The room is clean, the sea water is also clean, and the scenery is beautiful. We booked a sea view room, but the hotel gave us the first floor. The hotel's airport shuttle service is not good! Because our flight is late, we can't contact the pick-up person after arriving, As a result, we should have arrived at the hotel at eight o'clock, but we didn't arrive until twelve o'clock at night.

Séjour de 4 nuits en décembre 2025

8/10 Bien

Yuriy

12 déc. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

The property is pretty new, well maintained. The restaurant choice is awesome and the food is great. The pool areas are somewhat small and can get crowdy. Also the smoking area is somewhat in the center of the pool areas with the smell sometimes reaching the outdoor buffet area.

Séjour de 5 nuits en novembre 2025

10/10 Excellent

Nhi

Voyage en couple

12 déc. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

We stayed here a couple weeks ago for our honeymoon and it was absolutely amazing. It was both our first time in Mexico and we are so glad we chose hotel riu Kukulkan. The staff were so helpful from the very beginning at check in all the way until we had to check out. The food was delicious, the omelet bar was my favorite for breakfast. Most of our lunches were from Pepe’s food by the pool and that was also good as well. We had dinners at sunakku, the steakhouse, and the elite club restaurant. Everything was absolutely delicious. Sunakku was probably our favorite. My husband had 2 orders of their dumplings because it was so good and I had their spicy curry ramen. That was so good, I’ve thought about it everyday since. The elite club and steakhouse were also really good too. The pools were always kept clean and you basically get to choose which vibe you want. The 2 pools in the middle are definitely for the livelier crowds, especially the one with the swim up bar. We found ourselves on the elite club side most often. It was relaxing and quiet without being boring. They also had cabanas that you could lay beachside on the elite club side. The hotel is located down the street from the mall which was nice, it gave us something to explore if we didn’t feel like staying at the resort. The view from our room was absolutely stunning. We were also given bottle of wine and chocolate covered strawberries since we were there for our anniversary. Overall, I’m so glad we chose this place

Séjour de 5 nuits en novembre 2025

10/10 Excellent

Min Suk

11 déc. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

I stayed here from the 2nd to the 7th, and everything about the resort exceeded my expectations. This was my first trip to Cancun, and the experience genuinely made me want to come back again. All the staff were incredibly friendly, and you could really feel that they were trying to make every guest’s stay enjoyable. The room was spacious with a beautiful view, and it was cleaned frequently, which I really appreciated. All the facilities throughout the resort were spotless and very well maintained. The beach was absolutely unreal, and I enjoyed every moment of my stay. It’s not really a complaint, but since I wasn’t part of the elite club, the room didn’t have disposable toothbrushes, slippers, or a duvet (only blankets), which was a small downside. But aside from that, everything else was so great that I’d love to come back again.

Séjour de 5 nuits en décembre 2025

10/10 Excellent

Tennille

Voyage en couple

10 déc. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Everything was amazing start to finish.

Séjour de 4 nuits en décembre 2025

10/10 Excellent

César Francisco

Voyage en couple

10 déc. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Excelente atencion de parte del personal y excelentes instalaciones

Séjour de 4 nuits en décembre 2025

6/10 Satisfaisant

Terence Wayne

10 déc. 2025

Les points forts : Propreté et infrastructures et conditions de l’hébergement

The room I received is not the room I booked second of all the room was on a wing of the resort that didn’t receive any sun at all in the window, no natural sunlight in the room was a real downer. The upgrade to the elite club in my opinion was not worth the up charge service throughout the resort was sketchy only a couple of bright souls stood out. I have to admit the food was very, very good! The resort was exceptionally clean and well maintained. Transportation was the best it’s been they have done some upgrades to their contractor. Location of the resort was fantastic would have liked more quality in terms of toiletries

Séjour de 4 nuits en décembre 2025

8/10 Bien

Pat

10 déc. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Clean easy Small resort Nice staff Good beach Good food Dislike lack of poolside creativity for entertainment It was same everyday ir nothing!!??

Séjour de 7 nuits en novembre 2025

10/10 Excellent

Bouala

Voyage en famille, Voyage en couple

10 déc. 2025

Breakfast was fresh every morning and the staff are very nice and friendly. The room was very nice and clean. The balcony was nice.

4/10 Médiocre

John

Voyage en famille

10 déc. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Les points faibles : Personnel et service

“Riu Palace Kukulkan is a beautiful property with excellent staff except for one alarming exception: the hotel manager. Her behavior was shockingly unprofessional and completely unacceptable for someone in a leadership position at a luxury resort. What should have been a minor, private, and easily manageable situation turned into an ordeal due entirely to her lack of professionalism, discretion, and basic respect. Instead of handling the matter calmly and confidentially, she chose to escalate it publicly, treating us with a level of rudeness, hostility, and cultural insensitivity that no guest should ever face. Her attitude came across as discriminatory and targeted, something I never expected to encounter in a resort of this category. Her conduct didn’t stop there. She repeatedly harassed us by phone early in the morning, pressuring us to leave the room hours before our Elite Club check-out time. Even though our package clearly states a 1:00 pm checkout, she began calling around 10:00 am demanding that we vacate immediately. This was not only disrespectful but a direct violation of the hotel’s own policies. It felt like an abuse of authority, bordering on intimidation. The rest of the staff were outstanding, proving that the issue is not the hotel itself, but specifically the manager who currently leads it. Her behavior is a serious liability to the reputation of the Riu brand. No luxury hotel should tolerate a manager who mistreats guests and mishandles situations.

Séjour de 4 nuits en décembre 2025

4/10 Médiocre

Martha

9 déc. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

The room was a highlight, impeccably clean and truly amazing! We also appreciated the fantastic service at the bar. Sadly, the restaurants were a different story. The servers were rude and inattentive, creating a very negative experience. As a young Latino couple, we felt a distinct difference in how we were treated compared to American guests, which was upsetting

Séjour de 6 nuits en décembre 2025

10/10 Excellent

german

8 déc. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Friendly employee and cleanliness

Séjour de 5 nuits en novembre 2025

10/10 Excellent

IGOR

8 déc. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

The room was always kept in very good condition.

Séjour de 6 nuits en novembre 2025

6/10 Satisfaisant

Carmen Delores

8 déc. 2025

I will start this review by stating I always stay at the St Regis in Playa del Carmen, therefore, my standards are really high. This resort was clean and I would say was an average resort. The in room bathtub was enjoyable, however, the bed was really uncomfortable and the 5 nights I slept in it, I could feel the springs/coils while lying down. There was no comforter on the bed in the room. The restaurants on the resort were sufficient, however, I left the resort three times to go to RosaNegra, Fred’s Seafood, and Navios. This resort was too loud and had way too much partying going on for me. I usually enjoy a peaceful, relaxing stay. This resort really loud until the wee hours in the morning. It was a change for me, but one I did not like.

Séjour de 5 nuits en novembre 2025

10/10 Excellent

Eloir

Voyage en couple

7 déc. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Todo estuvo al 100%, limpieza impecable, personal amable, recomendado 100%

Séjour de 3 nuits en décembre 2025

10/10 Excellent

Nokeo

Voyage en famille, Voyage en groupe

7 déc. 2025

Les points forts : Propreté et infrastructures et conditions de l’hébergement

Convenience location, friendly staffs, facilities are clean, timely check in and out.

Séjour de 4 nuits en décembre 2025

10/10 Excellent

Meung, Largo

7 déc. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Nice clean room, staff very polite and food are good. We love it.

Séjour de 4 nuits en décembre 2025

10/10 Excellent

Bojoura

4 déc. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Beleefd personeel, heel schoon op het resort en in de kamer, zeer gevarieerd eten met verschillende restaurants om uit te kiezen. Heerlijk hotel! Ook de mogelijkheid tot het bezoeken van feesten bij een ander RIU hotel met gratis transfer.

Séjour de 7 nuits en novembre 2025

4/10 Médiocre

Thipouthay

Voyage en famille, Voyage en groupe

4 déc. 2025

Les points forts : Propreté et infrastructures et conditions de l’hébergement

My front clerk was rude. However, other front clerks were attentive. Amazing housekeeping and cleaning staff on the resort! It’s spotless. Mediocre food even in the high end restaurants. We had elite, got top shelf alcohol. Be sure to take 1s & 5s to tip!!! It goes a long way. Pepe’s food was basic and the same thing every day and the staff there weren’t friendly and were pouting the entire time. The breakfast buffet was the best part for me!! All of the servers there were absolutely amazing. The lunch and dinner had a large selection, but was still OK. This is not a party hotel. You will need to take a taxi to the other party events or other excursions. The 850 credit doesn’t go towards one service it’s split amongst the other services so you’re basically paying for everything anyway. We did not even use it. The rock show was super cool, I loved it. Bell hoppers were great as well! Room service was quick but it isn’t available 24.7 and it had a small selection. I probably wouldn’t return here, but stay wasn’t horrible I’ll experience other resorts next time! View was unbelievable ! I had the ocean front top floor. Best part of my stay was the waiting staff, without them my stay wouldn’t be as enjoyable..

Séjour de 3 nuits en novembre 2025

10/10 Excellent

Mariana

4 déc. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Clean room,amazing staff,great stay!

Séjour de 3 nuits en décembre 2025

6/10 Satisfaisant

Lisa

Voyage en couple

4 déc. 2025

Les points forts : Propreté et infrastructures et conditions de l’hébergement

I will start with saying the beach was absolutely gorgeous. It was the best beach I’ve been to! The food was meh ….. the beds were horrific. They were out of Queen/king beds so they gave my husband and I 2 twin beds …. We love to be close and barely get to see each other with his job so we love to sleep together. The sleeping was the worst part! And the food was OK! Ofc a more luxury resort will have better food, but we kind of regret not spending more on a resort where we actually felt excited to go to dinner! That staff were very kind and like I said, the beach was 10/10.

Séjour de 5 nuits en novembre 2025

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

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