6/10 Satisfaisant
Heather
Voyage en famille avec de jeunes enfants
29 mai 2024
Les points faibles : Personnel et service
The service was subpar at best. There are 4 restaurants on property and only 2 are open for dinner each night. Dinners took around 2 hours since they were also limited on staff. The servers would only serve regular coffee, no lattes allowed, however the espresso machine appeared to be in fine working condition. The mini bar was not restocked daily and when requesting coffee pods and creamer multiple times they never showed up. When we arrived at 3:45 our room wasn’t ready. They told us to have a drink at the lobby bar and they would find us. They never came to get us so after waiting on hour we went back to the front desk to find out our room was ready. Bartenders could be seen making specialty cocktails in bulk for the guests doing the membership tour but when trying to order one for yourself they would not make them. Dreams had a strong sewage smell but Sunscape and Secrets did not seem to. You do have access to sun scape and secrets. There is only the one pool at dreams and the kids playground was closed for the entire duration of our stay. My kids did enjoy the kids club. The spa was small but fine. The hydro circuit is directed by a member and you aren’t allowed to do what you want.
Heather
Séjour de 5 nuits en mai 2024