L'hébergement Grand Sirenis Riviera Maya Resort & Spa - All Inclusive dispose-t-il d'une piscine ?

Oui, cet hébergement vous propose 3 piscines extérieures et une piscine pour enfants.

Les animaux domestiques sont-ils admis dans l'hébergement ?

Non, seuls les animaux d'assistance sont acceptés au sein de l'hébergement.

À combien s’élèvent les frais de parking ?

Cet hébergement dispose d'un parking sans voiturier gratuit.

Quelle est l'heure d'arrivée à l'hébergement Grand Sirenis Riviera Maya Resort & Spa - All Inclusive ?

Heure de début de l'enregistrement : 15 h 00 ; heure de fin de l'enregistrement : à tout moment.

Quelle est l'heure de départ de l'hébergement Grand Sirenis Riviera Maya Resort & Spa - All Inclusive ?

Le départ a lieu à 12 h 00. Un service de départ tardif est proposé pour un montant de 15 USD.

L'hébergement Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offre-t-il des avantages tout compris ?

Oui, il s'agit bien d'un hébergement tout compris. Cet hébergement vous offre la possibilité de vous essayer à quelques activités sympas comme le snorkeling, le kayak, le vélo et bien plus encore.

Où se situe l'hébergement ?

Cet hébergement de Akumal profite d'une implantation en bord de plage, à 4,5 km de Plage d'Akumal et à moins de 10 km de Plage de Xpu Há et Cenote Azul. Également à 15 km de distance : Half Moon Bay et Lagon Yal-ku.

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Avis, Prix & Photos 2026

2/10 Horrible

Sylvain

Voyage en famille

27 avr. 2025

Les points forts : Propreté

Les points faibles : Services et équipements et infrastructures et conditions de l’hébergement

We had numerous issues Security i had a live scorpion that climb my arm while reaching for my clothes on a shelf The staff ride their golf cart around the property really fast and twice my wife and i had to go on the grass while the golf cart drive without slowing down on the path The documentation mention elevator but ours was not working and our room was on the third floor On the first day they had to ask everyone to come out of the pool because someone pooped in it We waited 30 minutes for a shuttle but it never came and the property is quite large On the positive side room were clean other then critters like scorpions The food in the was pretty good And the options on the buffet were quite interesting And the staff other then the one driving the golf cart were all very nice and friendly Special mention to the barman in the bar the black sheep that went above and beyond to put our playoff NHL temp on the big screen

The scorpion that climbed on my arm in my room

Séjour de 7 nuits en avril 2025

10/10 Excellent

Anne

Voyage en couple

2 déc. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

This is a beautiful place to stay!! The staff went above and beyond to make our stay perfect.

Séjour de 7 nuits en novembre 2025

10/10 Excellent

Nadia, el paso

Voyage en famille

1 déc. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Amenities are great and staff are excelent. I did have some issues with front desk not being very helpful with some incidents that happened but the rest of the staff were wonderful. The best part of this resort is the amazing food and service all restaurants have! I have stayed in many different resorts in the Riviera Maya and this is definitely the best quality of food and most delicious dishes that I've ever had. I visited with my sister and eldery Mother that has dementia; and Chef Fernando and all his staff went out of their way to made us feel like home! I also noticed they gave the same extraordinary service to all of the other guests. All kitchen staff were always extremely joyful, helpful, made jokes, provided suggestions of best foods to try and even gave tips of places to visit. I cannot say enough of this wonderful culinary experience and extraordinary service by Chef Fernando and all of his staff! And this is the main reason I'll definitely go back and will bring family and friends! Also this resort is far away from everything, which makes it perfect to go and relax and just enjoy the fun shows and delicious fodo they have!

Séjour de 3 nuits en août 2025

4/10 Médiocre

Mackenzie

Voyage en famille, Voyage d’affaires, Voyage en couple

30 nov. 2025

Les points forts : Services et équipements et infrastructures et conditions de l’hébergement

Me and my husband came here on my honeymoon and sent an email prior to our arrival to notify the resort. The resort asked us to bring a copy of our marriage certificate, which we did and provided at our check in. Despite this, they did nothing special for our honeymoon. Some of our group got wine or champagne delivered to their room or animals made out of towels, we didn’t get any of this even. Definitely disappointed in the lack of effort to make our honeymoon special.

Séjour de 6 nuits en novembre 2025

6/10 Satisfaisant

Victoria

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe

30 nov. 2025

Les points forts : Personnel et service

Les points faibles : Infrastructures et conditions de l’hébergement

Didn’t like that the beach washrooms always had issues, no toilet paper, plugged toilets. No security at the beach, would like to see security walking around. The washroom in our bedroom, bath tub leaking at the tap area, shower door didn’t close and caused water to go over the floor, light in washroom are on a sensor and constantly going out, needed to always carry my cell to use the light. We were a group of 10 and had 5 rooms, each of us had a least 2 issues each, the safe wasn’t working for some, toilet button was pushed and stuck which caused the water to continuously run.

Séjour de 7 nuits en novembre 2025

10/10 Excellent

Brittany Nichole

Voyage en famille avec de jeunes enfants

29 nov. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

We had an amazing stay at this resort in Mexico! The staff were incredible and truly made our experience special from start to finish. There were so many activities to choose from, and our kids had the best time interacting with the monkeys, coatis, and iguanas that freely walk around the resort — such a unique and fun experience for the whole family. The buffet was excellent and nothing like a typical resort buffet. The very first night, they were grilling fresh lobster right at the buffet, which was amazing. There were so many stations to choose from — cooked seafood, sushi, poke bowls, chicken, beef — pretty much anything you could want, they had it! The staff were extremely friendly and welcoming, and we loved the Michael Jackson tribute show — it was awesome! We made such great memories here as a family and would absolutely come back. If you’re considering staying here, I definitely recommend it!

Séjour de 6 nuits en novembre 2025

4/10 Médiocre

Aaron

Voyage en famille

29 nov. 2025

Les points forts : Personnel et service et équipements

Les points faibles : Propreté et infrastructures et conditions de l’hébergement

We have been to Mexico a few times. This will be a fair and balanced review of this resort. Pros: the outside areas are nice. The beach is clean and had plenty of chairs. There were sunny and shaded areas. The swim areas are nice. Food is easily accessible. We used 2 of the pools. They were clean and spacious. The grounds are manicured. The staff were friendly and helpful. Cons: our rooms were unnecessarily dirty and smelled just awful. We were a big family with 2 adjoining rooms. Both rooms were atrocious. The headboards are fabric and had big, nasty stains. Our sheets were stained. We took clothes out of our suitcase to sleep on. The bathroom was moldy. Both the sink or shower drains were clogged. We were in building 16. We noticed when walking through other buildings that the smell was strong in bldg 16 and particularly right outside our first floor rooms. The resort offered us 1 new room but we booked 2 and both smelled. We could not justify moving only half of us to another building. They performed a deep clean but it did not take the smell away. It smelled like mold and mildew from pervasive water damage that could not be wiped away. My recommendation is to stop booking the rooms to guests and address the serious issues. Throw away stained linens. Refurbish stained headboards. Do away with the weird sliding piece of wood that covers a weird window from the bedroom into the bathroom. Overall- the exterior areas are ok but the rooms are not worth your money.

Séjour de 3 nuits en novembre 2025

8/10 Bien

Gordon

Voyage en famille

28 nov. 2025

Les points forts : Propreté et équipements

Resort was great. Staff are supper friendly, and the food and services are excellent. The resort is about older, and you will notice minor details. Example: padio doors are hard to move, possibly missing exterior handle.

Séjour de 5 nuits en novembre 2025

4/10 Médiocre

Lorna

28 nov. 2025

Les points forts : Propreté

First off we were quoted one price when I booked and paid quite a bit more when we arrived. Also my shuttle never showed up at the Cancun airport. So I canceled the return trip and would like a refund. I had booked with shuttle central. The room care was lacking. We never received hand soap. Had to ask for everything. It was kinda annoying. I’ve booked with Expedia before without issues. This was NOT one of those times. I’ll be waiting for my refund on the shuttle

Séjour de 9 nuits en novembre 2025

10/10 Excellent

Andrew

Voyage en groupe, Voyage en couple

27 nov. 2025

Les points forts : Services et équipements et infrastructures et conditions de l’hébergement

Erik from the Expedia team on the resort was a doll. The food here is next level and drinks are strong. The lush forests on the beach feels like a dream. Lots of amazing people ranging in all ages and walks of life. Rooms are 3/5 very comfortable beds and great bathrooms. Although, they felt old and a bit unkept. The couch was stained and filthy and the walls need a repaint. My biggest problem was how early the pools and beach close down. By 540 the beach bars only serve beer and at 6 they are completely closed down. No swimming at 7pm is really bad. It was still light out and the pools are all closed. Even the beach is closed by 7. I think that’s a bit silly! Night swims are my fav part of vacation and that was a big no go.

Séjour de 8 nuits en novembre 2025

8/10 Bien

Jenny

Voyage en famille, Voyage en groupe

25 nov. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Drink service at the beach & pool could be better.

Séjour de 6 nuits en novembre 2025

8/10 Bien

Laura Marie

Voyage en groupe

25 nov. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Staff was very kind, the oceanside bartender was so much fun! Everything was very clean and well maintained.

Séjour de 6 nuits en novembre 2025

10/10 Excellent

David John

25 nov. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Beautiful property well maintained with a lot of natural plants, etc. room was immaculate great view of the ocean. All of the food establishments were well-maintained and well stocked throughout the dining hours.

Séjour de 6 nuits en novembre 2025

10/10 Excellent

Kevin

Voyage en famille avec de jeunes enfants

25 nov. 2025

Les points forts : Propreté et équipements

Great Ocean view room with a very friendly staff.

Séjour de 6 nuits en novembre 2025

10/10 Excellent

Harrison Sidney

23 nov. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Beautiful resort! Very clean, good food, great themed restaurants. Has sandy beach areas as well as snorkeling areas. Great service! Only negative is that the atm fees (Only give out US$) are super high, they don’t exchange Can$ (even though half the guests are Canadian), and they give a very poor return on US$. Get pesos elsewhere and enjoy a great resort👍

Séjour de 9 nuits en novembre 2025

10/10 Excellent

Cheryl

Voyage en famille

23 nov. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

This was our first all-inclusive experience and it did not disappoint! We went into the week knowing it would be good to be away but this resort exceeded our expectations. 1. The resort has been recently reno’d and it showed. The restaurants, lobby spaces, washrooms were modern, beautiful and comfortable. The pool spaces, lazy river and beach are amazingly well up-kept which was great. 2. We were only able to book 4 a La cartes which was a little disappointing but the ones we did had amazing food (Peublito Lindo/Oishi/Butchers and the beach lunches). The buffet has so many options. 3. Our rooms were very spacious, well stocked, comfortable, aesthetically gorgeous and centrally located. The only thing was our room didn’t have a bracelet key - but some of the reno’d rooms have so it’s coming. 4. The ocean/beach were perfect. Some areas had a coral reef but snorkeling was great so many fish, sting rays, and squid were fun to see. Snorkeling was 10 outta 10. The only thing was that our 10 year old was too young for the teen zone/too old for the kids club (under reno but finishing as we were leaving). He had a fantastic time with the food, ocean, evening themed shows (very corny but so much fun!) lazy river, inflatable pool slides and foam party but the kid zone is very small/geared to babies/young kids. Overall it was a great resort, friendly staff and we liked that there wasn’t a ton of up sell or added expense on resort (there was some but minor).

Séjour de 7 nuits en novembre 2025

8/10 Bien

Sean Patrick

Voyage en famille avec de jeunes enfants

22 nov. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Large resort but still keeps a intimate feel. The natural aspect was loved by all in our party. Wildlife abounds, even got a glimpse of a Tayra, which was very neat.

Séjour de 10 nuits en novembre 2025

8/10 Bien

Quane

Voyage en couple

21 nov. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

My stay at Grand Sirenis Riviera Maya Resort & Spa was overall okay. The property is large and has nice scenery, and the staff was generally polite. Some parts of the experience were good, but others could use improvement. The food and drinks were average, and a few services took longer than expected. The room was comfortable, but certain amenities felt a bit outdated. It wasn’t a bad stay, but it also didn’t stand out compared to other resorts I’ve visited.

Séjour de 4 nuits en novembre 2025

10/10 Excellent

Celina

Voyage en famille

20 nov. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

The staff are amazing and so friendly. I have never had the concierges be so helpful. They show up to make sure you made it to your dinners. They do all your reservation for you. They see you out when leaving at the end of your trup. Eduardo from building 16 17 was amazing. And Migual as well at building 16 17. The workers driving the carts are funny and keep you laughing even when not on a ride and they are just passing bye. My room was very clean and the maids did a great job each day. The only think I can complain about was my pillow shape. Lol. Edgar is an amazing Manager. He was so helpful to my whole family. Checked on us at dinners and made sure I had a great birthday dinner. Emily at the pool was fun and kept us all having fun. I wish they did a little more activities in the pool. The beach party was so much fun. We danced until 1am. Lots of animals at this resort.little baby monkeys. Lots of fish to see in the bay. Snorkling. Food is great at all buffets and the beach BBQ was amazing. You are able to visit all the restaurants and as many times as you want.

Séjour de 7 nuits en novembre 2025

10/10 Excellent

Amalia

Voyage en famille

20 nov. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

My stay was amazing. The staff is great and very caring. Who ever trains your staff in hospitality should get a raise. so many staff to mention. Migal at block 16 17. EDUARDO guest servises. I have never had someone come visit me at every meal and to say goodbye. EDGAR did all that. Everyday he took care of my family. Emily at the pool. She was so sweet and fun. The rooms were amazing and clean. Pillow a little to small for me. Great job by everyone. All the cart drivers. The cooks and waiters.

Séjour de 10 nuits en novembre 2025

8/10 Bien

Isaac

Voyage en groupe

18 nov. 2025

I would say this place was very pretty and very nice to relax. We arrived on Friday and there was a pool party that was going on. It was a stark contrast to the place we had come from. the property was very pretty with the lobby, pools and the trails being at the top of my list. I will say the entertainment was kinda annoying. it seemed everywhere we went they we doing movie trivia. It would have been nice to sit in the lobby and listen to the rain. over all the buffet was very good. the other food on the property was so,so. I would say the peruvian restaurant was my Fav. I drove a car and every time i left it seemed to confuse the staff. My friend had to check out early and could not stay the required 3 night. the staff seemed very concerned about this but not concerned enough to compensate him for his paying for a night he did not use. kinda disapointing.

Séjour de 5 nuits en novembre 2025

10/10 Excellent

Fernando

Voyage en couple

17 nov. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Our experience at Grand Sirenis was absolutely incredible from start to finish. The resort itself is beautiful, but what truly made our stay unforgettable was the exceptional team who went above and beyond in every way. A special thank-you to Juan from Guest Services, whose warm personality and genuine care set the tone for our entire trip. Juan was always ready with helpful recommendations, and a friendly smile. He made us feel welcomed and valued every single day. The Concierge team—Leo, Aldais, and Icela —deserve praise as well. Their professionalism and attention to detail were outstanding. Whether we needed dinner reservations, activity planning, or just a bit of guidance, they handled everything flawlessly. Their knowledge, kindness, and dedication truly elevated our experience. The food options were another highlight of our stay. From delicious buffet selections to a variety of specialty restaurants, there was always something amazing to enjoy. Fresh ingredients, great flavors, and plenty of choices made every meal something to look forward to. Whether we wanted a quick bite or a full dining experience, the resort offered fantastic options for every taste. From the beautiful surroundings to the exceptional service, Grand Sirenis exceeded all expectations. We left with wonderful memories and can’t wait to return. If you’re looking for a resort where the staff makes you feel like family, this is the place!

Séjour de 5 nuits en novembre 2025

10/10 Excellent

Robert

Voyage en groupe, Voyage en couple

17 nov. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Room was amazing, cleaning staff did a great job, food was awesome, resort was amazing and the staff were super helpful and always confirming satisfaction. Erik Medina From the resort was always around making sure we had an amazing stay and helped us with our dinner reservations as well as shared some tips to make our trip more enjoyable. I would highly recommend a stay at this resort and will be a returning customer.

Séjour de 9 nuits en novembre 2025

10/10 Excellent

Sophie

Voyage en groupe

17 nov. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

We loved our stay here. The staff was very friendly and helpful. They helped us arrange dinner reservations for every night we were there. They even helped squeeze us in when we were late to making reservations. Erik from guest services was very attentive and made sure to check in with us almost every day of our stay. The room was beautiful and had everything we needed. We loved the bathrobes. The resort is well laid out and very clean. They've done renovations to the main buffet which look great and make it feel more cozy. The pools are a great temperature. There's lots of greenery and wildlife around which makes it feel like you're staying in the jungle. All the food we had was excellent including from the buffet and the a la carte restaurants. The Mexican food especially was very good.

Séjour de 6 nuits en novembre 2025

10/10 Excellent

Dylan

Voyage en couple

17 nov. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

This was an amazing resort by far the best experience we have had in Mexico. From Isaac our concierge greeting us every day to Eduardo checking in with us to make sure everything is going good to Omar with food services we always made sure to sit in his section at the buffet since he was amazing at his job to Cecilio taking us on a bike tour and teaching archery to Ricardo and our Mexican Harry Potter at the mixology bar. This resort has everything and more the rooms were clean and they had the grounds crew cleaning the property everyday. We will definitely be returning to this resort

Séjour de 7 nuits en novembre 2025

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

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Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

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