My stay at Nickelodeon Resorts (2 adults and 2 children) was excellent. The prices for the paid activities are a bit over the top, but nonetheless the stay was enjoyable.
Meeting the various characters was a positively memorable experience for us and the children.
The water park was also wonderful, but it was the highlight to us and there are only so many days you can visit the same water park. As such, we may not stay as long as we did on this occasion in the future.
The only downsides I can recall were:
1) Our bedroom a/c leaked for the whole trip so we just left it off as it was pooling water on the floor.
2) Despite being a Platinum Expedia member and asking for my perk associated with the status at this VIP resort (as mentioned by Expedia in their communication to me) we were not afforded any upgrades or otherwise. The receptionist ignored my request on 2 occasions and on the third occasion she attempted to make it seem as though the concierge desk that everyone is afforded access to was the perk. Essentially, booking accommodation at this âVIP resortâ and generating the Platinum status afforded no benefits, which is very very disappointing and the approach with which it was handled left much more to be desired.
Despite these downsides, I thoroughly enjoyed my stay at the resort and will visit again, just for shorter periods.
The hotel is a really good opciĂłn to enjoy a family vacation, in my opinion they still need some extras, for example a pool that everyone one can enjoyed they just have a mini pool for the rooms and for the first floor we have one pool per building that is maximum 3 ft deep, but overall is really nice hotel and my family enjoyed
We had a great stay. Everything was flawless from beginning to end, but the gift shop was very disappointing. Their return policy is vague, and I was given a hard time when I tried to return 1 item. The shop worker, Veronica accused me of breaking the item, then called me stupid in spanish. It took me over an hour just to get a refund for 1 item. Stay away from the gift shop! Otherwise, the resort is amazing!
Great property with supportive staff. Very kid centered. My kids loved the resort and all the activities and amenities they had to offer. Had some minor issues however the staff were quick to reconcile them and check in with us thereafter. Recommended this place for families. Would be nice if the beach was more developed.