The staff is friendly and willing to help, but they just have too much on their plate. The same people seem to be multitasking between the reception, cafeteria and even some cleaning tasks. The first night was quite cold and we just had a sheet in our room. The person at the reception told us there was a mix up and that the people from the morning shift forgot to put a blanket for us. He helped with a couple of extra sheets and a quilt, but we had to wait for a long time before going to sleep. The room wasn't clean enough (there were hair balls here and there) and one day the cleaning staff just didn't show up and others (probably waitresses) did what they could to "refresh" the room. I could go on but, in summary, it's not good enough for the price they charge. We found out that there are other options in the area that may charge a bit more, but you can rest assured you'll get a sufficiently equipped room.
