We were extremely disappointed with our experience at Mia Reef Isla Mujeres. We had booked an upgraded villa room type, expecting a higher-quality stay, but what we arrived to was nowhere near what was advertised. We ended up leaving immediately after checking in — we didn’t even unpack — because the resort’s condition was unacceptable for a 4-star all-inclusive.
The property overall felt neglected and run down. Outside, there was trash scattered around the grounds, broken outdoor speakers, dirty restaurant windows, and workers performing technical maintenance in guest areas. Nothing appeared clean or properly maintained.
Our “upgraded” room was in even worse condition. It was outdated, dirty, and barely livable. There was a tiny mini-fridge placed directly on the floor with rust around the bottom, water-damage stains on the ceiling, broken light fixtures, stained curtains, and stained cushions on the balcony furniture. The bedding situation was also unacceptable — one queen bed and a cot for two adults and two children, despite booking a villa category.
Dirt and dust were visible along the baseboards and where the walls meet the ceiling. Several fixtures, including the faucet, were rusted or heavily worn. To top it off, there were no towels in the room; they had to be brought separately.
Overall, the condition of the resort felt more like a cheap roadside motel than a 4-star island property. The photos and descriptions online were extremely misleading.
