¡Gracias por tu calificación perfecta! Nos alegra saber que tu estadía fue excelente. Esperamos verte nuevamente en el futuro. ¡Gracias por elegir nuestro hotel!

Nous vous remercions sincèrement de partager votre opinion. Nous sommes reconnaissants pour vos commentaires positifs sur notre emplacement et notre personnel accueillant, et nous prenons en compte vos observations.Vos commentaires sont précieux pour nous, et nous regrettons que certains aspects de votre séjour n'aient pas répondu à vos attentes. Nous prenons ces observations au sérieux et travaillerons à améliorer ces aspects spécifiques.Nous apprécions votre compréhension et votre patience. Si vous décidez de nous donner une autre chance, nous espérons vous accueillir à nouveau pour vous offrir une expérience plus satisfaisante.Merci encore de nous avoir choisis. Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience mémorable.Cordialement,

Nous vous remercions sincèrement d'avoir pris le temps de partager vos impressions sur votre récent séjour dans notre établissement. Nous sommes ravis d'apprendre que dans l'ensemble, votre expérience a été positive et que vous avez apprécié votre séjour parmi nous.Cependant, nous tenons à présenter nos excuses pour le service qui ne semblait pas être à la hauteur de vos attentes en termes de rapidité. La satisfaction de nos clients est notre priorité absolue, et nous prenons vos commentaires très au sérieux. Nous allons immédiatement examiner les détails de votre séjour pour identifier les domaines dans lesquels nous pouvons améliorer la réactivité de notre personnel.Nous espérons avoir l'occasion de vous accueillir à nouveau dans un proche avenir et de démontrer notre engagement envers l'excellence du service. Vos commentaires sont précieux pour nous, et nous sommes déterminés à prendre des mesures correctives afin d'assurer une expérience exceptionnelle à nos clients.Encore une fois, merci d'avoir choisi notre hôtel, et nous espérons avoir le plaisir de vous accueillir à nouveau.

We appreciate your feedback and your detailed observations about your stay. We're sorry to hear that your experience didn't meet your expectations in some aspects. Your comments about the water quality, service, and other areas are valuable to us as we continuously strive to improve. We're glad to know you enjoyed certain aspects of your stay, and we take your concerns seriously. We hope you had the chance to explore the beauty of Tulum despite the challenges.Thank you for your visit and your feedback.

Thank you for taking the time to leave us such a wonderful review. We're delighted to hear that you had an excellent experience with us. We can't wait to welcome you back in the future!

Thank you for choosing our hotel and for your positive feedback! We're glad you found our hotel to be a great value for money and conveniently located. Our staff strives to provide a pleasant experience for all our guests. We look forward to welcoming you back in the future!

Merci d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez apprécié nos installations et que vous avez été très bien accueilli par notre personnel. Nous prenons tous les commentaires au sérieux et avons noté vos commentaires sur la propreté et l'ordre dans la chambre. Nous veillerons à ce que notre équipe d'entretien ménager prenne des précautions supplémentaires lors de votre prochaine visite.

Nous sommes ravis d'apprendre que votre famille a passé un merveilleux séjour dans notre hôtel. Notre personnel travaille dur pour s'assurer que tous les clients passent une expérience agréable et il est encourageant d'apprendre que vous avez trouvé la piscine et la chambre propres et confortables. Merci de nous avoir choisis, nous nous réjouissons de vous accueillir à nouveau bientôt!

Thanks for your review it helps us a lot to improve our service. We look forward to have you back

Merci pour votre commentaire et d'avoir choisi notre hôtel. Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons vous avoir à nouveau en tant qu'invité dans The Waves

Nous apprécions vos commentaires et nous sommes heureux de vous accueillir à nouveau à The Waves Tulum

ce fut un plaisir de vous rencontrer, nous espérons vous revoir bientôt

Thanks for your evaluation

Thanks for your review, we hope to have you back soon

Nous sommes heureux de savoir que le séjour a été à votre goût. Nous espérons vous revoir prochainement

We're sorry to hear that you had some trouble finding our hotel. Thank you for taking the time to review us. We always appreciate feedback. We hope you'll come see us again soon!

Thank you so much for your wonderful review and for giving us a perfect rating! We're thrilled to hear that you enjoyed your stay and found our location convenient for exploring downtown. It's great to know that you appreciated the cleanliness and spaciousness of our rooms. We're glad you had a memorable birthday celebration with us, despite the town's power outage. We look forward to welcoming you back for another fantastic stay in the future!

Thank you for your feedback. We will review the points you mentioned thoroughly. Your comments are invaluable to us as they help us improve our services. We appreciate your insights and will address the issues you raised. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

Vielen Dank für Ihr Feedback. Es freut uns, dass Ihnen unser Hotel gefallen hat und dass Sie die Nähe zum Strand schätzen. Es tut uns leid zu hören, dass das Frühstück und die Umgebung nicht Ihren Erwartungen entsprochen haben. Ihre Anmerkungen sind für uns sehr wertvoll und helfen uns, unseren Service zu verbessern. Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen und Ihnen eine noch bessere Erfahrung bieten zu können.

Muchas gracias por sus comentarios. Vamos a revisar detenidamente lo que menciona para tomar las medidas necesarias. Agradecemos su feedback, ya que nos ayuda a mejorar continuamente. Esperamos tener la oportunidad de recibirle nuevamente en el futuro y brindarle una estancia aún mejor.

Thank you for sharing your feedback with us. We regret to hear that we didn't meet your expectations regarding your experience with our massages, spa, temazcal, restaurant, and pool bar. Your insights are valuable to us as we continuously strive to enhance our services. We apologize for any inconvenience you experienced.Please know that Tulum is a lush jungle destination with abundant vegetation, and despite our frequent fumigation efforts, mosquitoes can remain active. Tulum is globally recognized for its natural beauty, and we take pride in being part of this stunning environment.We sincerely hope you'll consider giving us another opportunity to host you in the future. Your satisfaction is our priority, and we'd love the chance to provide you with a better experience.

Thank you for your kind words! We're delighted to hear that you enjoyed our beautiful facilities and relaxing spaces. It's wonderful to know that you found our amenities to your liking. We hope to have the pleasure of hosting you again soon for another enjoyable stay!

We apologize for any inconvenience you experienced. Your feedback is invaluable to us as it helps us strive for continuous improvement. We will thoroughly review the issues you mentioned. Thank you for bringing them to our attention. We hope to have the opportunity to welcome you back in the future.

Thank you for taking the time to leave your feedback. We're glad to hear that you had a positive experience overall. If there are any areas where you feel we could improve and earn that extra star next time, please don't hesitate to let us know. Your feedback is invaluable to us as we continuously strive to enhance our services. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

We sincerely apologize for any inconvenience you experienced. Thank you for sharing your feedback with us as it helps us identify areas for improvement. We will review the issues you mentioned thoroughly. Your comments are valuable to us, and we appreciate your understanding. We hope you will consider staying with us again in the future.

Thank you for your feedback. We would have loved to hear more about your experiences with our massages, spa, temazcal, restaurant, and pool bar. We apologize for any inconveniences you encountered during your stay. We hope you will give us another opportunity to host you in the future and provide you with an even better experience.

Thank you for sharing your feedback with us. We're sorry to hear that your stay did not meet your expectations. It would be very helpful if you could provide more details about the issues you encountered. This information will allow us to address and resolve any problems to improve our service. We hope to have the opportunity to make things right and provide you with a better experience in the future.

Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your valuable comments as they help us to continuously improve. We're delighted to hear that you had a positive experience overall. We hope to have the pleasure of welcoming you back soon to provide you with another memorable experience. Safe travels!

Thank you for your wonderful review! We're delighted to hear that you had a great experience with us and that our convenient location and friendly staff made your stay enjoyable. We look forward to welcoming you back on your next visit. Your recommendation means a lot to us!

Thank you for your feedback. We appreciate your comments and are committed to improving our property. We're delighted to hear that you enjoyed the food in our home-cooking-style restaurant. We hope to welcome you back soon!

Thank you so much for your 5-star review! We are thrilled to hear that you had a great experience with us. Your kind words and support mean a lot to our team. We look forward to serving you again in the future!

We're truly sorry to hear about your experience and the issues you encountered with our customer service. Your satisfaction is our top priority, and it's regrettable to learn that we may have fallen short of delivering the quality and warmth of service that we pride ourselves on.We would like to gather more details about your experience to better understand what happened and address your concerns effectively. With this information, we can further investigate and take necessary steps to prevent similar situations from occurring in the future.We also want to assure you that providing exceptional service is at the heart of everything we do. Many of our reviews reflect the high level of quality and warmth that we strive to maintain in all aspects of our service.Your feedback is valuable to us, and your input helps us improve our services. We hope to have the opportunity to regain your trust on a future visit.Best regards,

Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay at our hotel and found our location convenient for exploring Tulum center. It's wonderful to know that you appreciated our clean and spacious rooms, as well as the variety in our breakfast offerings. We're also glad to hear that you found our staff to be nice and that you enjoyed our pools.Thank you once again for your recommendation. We hope to have the pleasure of welcoming you back in the future.Warm regards,

Thank you very much for taking the time to share your experience with us. We're thrilled to hear that you found our staff awesome, enjoyed our beautiful rooms, and found it easy to navigate in and out of the property. It's fantastic to know that you appreciated the convenience of having two garages and that you had a great time at our pools.We apologize for any inconvenience regarding the cenote closure during your stay. While we strive to maintain our pools to the highest standards, we regret that there were some issues during your visit. Rest assured, we have taken your feedback seriously and will address the pool maintenance concerns promptly to ensure a more enjoyable experience for our future guests.Thank you once again for choosing to stay with us and for recommending our property. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

¡Hola! Gracias por tomarte el tiempo para dejarnos tu opinión. Nos alegra saber que disfrutaste de tu estancia en nuestro hotel. Nos habría encantado saber más sobre tu experiencia en el spa, así como tu disfrute de nuestras 4 albercas y los 2 roof tops. También nos complace que hayas aprovechado nuestro estacionamiento gratuito para explorar las maravillas de Tulum.En cuanto a nuestro spa, nos esforzamos por ofrecer una experiencia relajante y rejuvenecedora para todos nuestros huéspedes. Ofrecemos tratamientos exclusivos y una amplia gama de servicios, incluyendo el uso de nuestras instalaciones de vapor y jacuzzi de forma complementaria.Lamentamos cualquier inconveniente que hayas experimentado durante tu estancia y agradecemos sinceramente tu revisión. Esperamos tener la oportunidad de recibirte nuevamente en el futuro para brindarte una experiencia aún mejor.¡Saludos cordiales!

Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you found our property to be very nice and that you enjoyed your stay with us.Our team takes great pride in providing helpful and informative service to our guests, so we're delighted to hear that you had a positive experience with our employees.It's wonderful to hear that you enjoyed the hot tub the most! We're glad that it added to the enjoyment of your stay.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

Thank you for taking the time to share your feedback with us. We truly appreciate your comments and your recent stay at our property.We're glad to hear that you had an enjoyable experience overall. However, we would have loved to hear more about your experience with our spa treatments, complimentary parking, five pools, free Wi-Fi, and complimentary access to the sauna and jacuzzi. Your satisfaction is our utmost priority, and your feedback helps us ensure we're meeting the expectations of our valued guests.Should you have any further comments or if there's anything else we can do to enhance your experience, please don't hesitate to reach out to us directly. We value your input and hope to have the opportunity to welcome you back for an even more memorable stay in the future.Warm regards,

Thank you for taking the time to leave a review. We value all feedback, as it helps us improve our services. We would have appreciated hearing about your experience with our spa treatments, complimentary parking, five pools, free Wi-Fi, or complimentary access to the sauna and jacuzzi. Your satisfaction is important to us, and we apologize if we fell short of meeting your expectations. Please feel free to contact us directly with any further comments or concerns. We hope to have the opportunity to better serve you in the future. Warm regards,

We are absolutely delighted to receive your glowing 5-star review! Thank you so much for taking the time to share your positive experience with us.Your satisfaction is our utmost priority, and we're thrilled to hear that we succeeded in providing you with an exceptional stay. Your feedback motivates us to continue delivering outstanding service to all our guests.We truly appreciate your support, and we look forward to the pleasure of welcoming you back again soon for another fantastic experience.Warm regards,

Thank you for your feedback. We apologize for any misunderstanding regarding the breakfast. Please note that your reservation was made for room-only accommodation without breakfast included. We regret any confusion and assure you that we strive to provide transparent pricing and excellent service to all our guests. If you have any further concerns, please don't hesitate to reach out to us directly.

Thank you for your feedback. We will review it carefully. Your comments are important to us, and we will take action.

Thank you for your feedback. We will review it carefully. Your comments are important to us, and we will take action.

Thank you so much for your feedback! We are thrilled to hear that you found our staff amazing and the front desk team helpful and pleasant.We apologize for any inconvenience caused by the maintenance of the pools and Jacuzzi. Rest assured, we will address this promptly to ensure a better experience for our guests.We're delighted to know that you love our hotel and staff overall! Your satisfaction is our top priority, and we look forward to welcoming you back for an even more enjoyable stay.Warm regards,

We are absolutely delighted to receive your glowing 5-star rating! Thank you immensely for choosing to share your experience with us.Your satisfaction is our utmost priority, and we are thrilled to have met and exceeded your expectations. Your feedback motivates us to continue delivering exceptional service, and we eagerly await the opportunity to host you again soon.Warm regards,

We are over the moon to receive your stellar 5-star review! Thank you so much for taking the time to share your positive experience with us.Your satisfaction is paramount, and we are thrilled that we could deliver a memorable stay for you. Your kind words mean the world to us, and we cannot wait to welcome you back for another fantastic experience in the future.Warm regards,

Wow! Thank you for awarding us a nice rating! We are absolutely delighted to hear that you thoroughly enjoyed your time with us.Your satisfaction is our ultimate goal, and it brings us immense joy to know that we succeeded in providing you with an exceptional experience. We appreciate your support and hope to have the opportunity to welcome you back soon for another outstanding stay.Warm regards,

We are truly grateful for your glowing 5-star review! It means the world to us that you had such a fantastic experience during your recent stay.Your satisfaction is what drives us, and we are thrilled that we were able to exceed your expectations. Thank you for choosing to stay with us, and we look forward to the pleasure of hosting you again in the near future.Warm regards,