Plage, sable blanc, cabines (en supplément), serviettes de plage
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Avis sur Glamp Ikal Tulum

3.5 out of 5
Glamp Ikal Tulum
Playa Mayas/n, National Park of Tulum, Tulum, QROO

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 96 avis sur 133." "
Note des voyageurs de 8 (Bien), d’après 18 avis sur 133." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 133." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 133." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 133." "

9,2/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

Paulina

Séjour de 2 nuits en mai 2022
Réponse de CN le 28 nov. 2022
Thank you for the 5 star review

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ambiance parfaite, charmant et calme. J'ajouterais une mini-cuisine collective pour ajouter à l'ambiance et à la rencontre des occupants. Le restaurant est excellent, mais cher.
Séjour de 1 nuit en janvier 2022
Réponse de CN le 4 janv. 2022
Thank you for your lovely feedback. We are glad you enjoyed.

10/10 Excellent

A., Paris, France

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Merci beaucoup pour ce séjour dépaysant. Les tipis sont très confortables et propres (bassine d’eau à l’entrée pour se rincer les pieds avant de rentrer dans la tente pour ne pas ramener du sable). L’ensemble de l’hôtel est super agréable à vivre au milieu des arbres et de la végétation, tout en étant très bien entretenu. Sable fin, oiseaux qui chantent la matin, hamac, bruit des vagues...
Séjour de 2 nuits en décembre 2020
Réponse de Casa Nawal le 5 janv. 2021
Thank you for staying with us. We are glad you enjoyed your stay.

10/10 Excellent

Johan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dit us gewoon een paradijs! Echt heerlijk geslapen in de goede bedden. Je loopt zo het strand op, prachtige locatie en ook het eten was goed. Heerlijke douches en geweldige sfeer. Echte aanrader, lekker rustig, terwijl de snorkel excursie op letterlijk 50 meter zit.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Veronica

Séjour de 1 nuit en février 2024
Réponse de Ed le 20 avr. 2024
Hola Veronica, nos encantaría poder leer tu feedback de tu estancia para buscar mejorar, esperamos leerte pronto

8/10 Bien

tan

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The tent i rent is old and not clean.
Séjour de 3 nuits en janvier 2024
Réponse de Front desk le 4 mars 2024
We feel really sorry about the inconveniences, we invite you soon So you can enjoy the modifications we are working on.

4/10 Médiocre

Kristy

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Réponse de Front desk le 4 mars 2024
We feel very glad that you stayed with us, Hopefully we can see you again really soon!

10/10 Excellent

Dmitri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Front Desk le 16 févr. 2024
Dmitri, we feel glad to hosted you, hopefully we can see you again and you can enjoy more of our activities and benefits.

10/10 Excellent

Alesya

Séjour de 4 nuits en janvier 2024
Réponse de Front Desk le 16 févr. 2024
Alesya We feel glad to hosted you, hopefully we can see you again very soon!

6/10 Satisfaisant

Sergio

Séjour de 4 nuits en janvier 2024
Réponse de Front Desk le 16 févr. 2024
Sergio! Esperamos que nos visites pronto otra vez para que puedas disfrutar de los cambios que hemos hecho en el hotel así como en el restaurante. Con gusto te recibiremos.

10/10 Excellent

lauri marcio

Séjour de 2 nuits en janvier 2024
Réponse de Front Desk le 16 févr. 2024
we are very grateful that you enjoyed your stay with us. We are confident that we will see you again soon and we will be happy to welcome you.

6/10 Satisfaisant

Ryan

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
GlamIKAL is located within a natural forest preserve and has gorgeous white sand beaches. The unit I stayed in was clean and nice and very close to the beach. Housekeeping was very hit or miss and you could hear the neighbors even lightly talking so I would recommend brining headphones and an eye mask. The pros: The meditation/yoga classes they are offer were great. If you are staying at GlampIKAL you receive one 200 peso class for free. The classes range from 200 to 350 pesos. They also offer a wide range of on campus and off campus healing modalities. The best thing I did on my trip was the Healing Sound Therapy at a Private Cenote in the jungle with Diego. Couldn't recommend it enough! The cons: The restaurant at IKAL is by far the worst restaurant I've been to in my life. I waited an hour and 15 minutes for overnight oats that never came after speaking to 6 people which made me miss my meditation class on winter solstice. I stayed for 7 days and on all but one occasion I had major issues at the restaurant. Every person I talked to at GlampIKAL said the same thing and most of the issues were when there were only a few people even eating at the restaurant. The restaurant is also wildly expensive and the food is average at best. The problem is that other than Matcha Mama (which is good but has limited offerings and were frequently out of items) there isn't any other food available at the hotel which made is very difficult when meals would take 1-1.5 hours when you order
Réponse de Front Desk le 16 févr. 2024
We are happy that you enjoyed your stay at glamping Ikal. We hope that your experience with the restaurant does not change your desire to visit us again. We would like you to enjoy the benefits we have as a hotel and restaurant, as well as to approve our new food menu.

10/10 Excellent

LUIS FERNANDO

Séjour de 2 nuits en décembre 2023
Réponse de Front Desk le 16 févr. 2024
Fernando muchas gracias por visitarnos, esperamos que hayas disfrutado muchismo nuestras instalaciones y actividades. Con suerte nos vemos muy pronto de nuevo!

4/10 Médiocre

Joseph

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The grounds of the hotel smelled rotten, like poorly draining sewage. The glamping tents are completely covered in mold.
Réponse de Front Desk le 16 févr. 2024
Hello Joseph, we are sorry to hear that you did not enjoy your stay, we are constantly working to improve our facilities. We hope you will visit us again soon and enjoy these new changes.

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Front Desk le 16 févr. 2024
Nancy! te invitamos a que nos visites de nuevo y puedas disfrutar de todos los cambios que hemos tenido. Esperamos verte pronto.

4/10 Médiocre

Jose

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The property is on a beautiful location of Tulum Beach, we really enjoyed the Yoga Class and beautiful beach nice and clean, but the property glamping was horrible the tent was dirty and broken they upgraded us to a better tent but the AC was not working and the bed had bedbugs
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Jesus

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exelente hotel para mi el mejor de todo tulum luego de inconveniente se reinvendicaron son los mejores
Séjour de 3 nuits en juillet 2023
Réponse de Gerencia General le 1 août 2023
Estimado Jesus, Muchas gracias por tus comentarios, deseamos que vuelvas a visitarnos pronto, por favor dejanos saber.Cordialmente,

6/10 Satisfaisant

Kristen

Les points forts : Propreté
Les points faibles : Personnel et service
First, they gave us terrible directions to get there and there is no visible sign at the property. We were lost for 2 hours and tried calling a few times and when we stopped somewhere with wifi and nobody answered. The power went out a couple of times the second night we were in leaving us in a hot tent with no AC or lights. I requested a reserved bed area by the beach. One was not reserved for us as they said. When I went to check out, there were several charges for tips on my bill. About $1000 pesos worth. These were added on my food bills by underlining a gratuity amount when you sign. I didn't underline any amount so I guess someone there did. The property was clean and beautiful, but the customer service was lacking a lot.
Séjour de 2 nuits en juillet 2023
Réponse de Gerencia General le 1 août 2023
Dear Kristen, We feel sorry that you experience this, the construction on the entrace is not helping us at all. About the power, since we are in a National protected park sometimes the power goes out but returs fast.Regarding the tips we will follow up and fix this, thank you for all the comments, this help us to grow and offer better service in the future, we hope you can come back and experience the real GlampIKALs service.Regards,

8/10 Bien

Zandra Louise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juillet 2023
Réponse de Gerencia General le 17 juil. 2023
Dear ZAndra, Thanks a lot for tyour comments.Regards,

10/10 Excellent

ELIZABETH

Séjour de 4 nuits en juillet 2023
Réponse de Gerencia General le 1 août 2023
Hola ELizabeth, Muchas gracias por tu calificacion, esperamos vuelvas pronto.Slds,

6/10 Satisfaisant

Amit

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Fun ended when the security guard threatened me
Overall a beautiful property by the beach and a pleasant experience which turned horrible on the day of check out when I was threatened by their security guard for using one of their carts to help carry my luggage to the reception. You need carts as there are no paved paths from the reception to your cottage or tent. I was told by the receptionist that someone from the staff would come with a cart and help with my luggage, but no one came so instead I myself got a cart and pushed it to the reception as I didn't want get late for my bus. It was hard to understand why an employee of the hotel, especially a security guard would be aggressive towards a guest for using something as simple as a cart. The food portions are small for the price you pay at the restaurant, i would consider trying some of the other options nearby. The AC wasn't much help during the peak of day.
Séjour de 2 nuits en juin 2023
Réponse de Amit le 15 juin 2023
Hola Amit, We appreciate your comments as this helps us to improve our service in the future. We are sorry that you have not received the service that we are used to giving our guests, we always try to support you in the best possible way, we will review the inconvenience you had with our security personnel to follow up.We hope you give us another chance to return, we will be attentive to your future requests.Glamp Ikal

6/10 Satisfaisant

Enric

Séjour de 3 nuits en mai 2023
Réponse de Gerencia General le 27 mai 2023
Dear Enric,Thank you for your score, we will like to read all your comments about your stay, please le tus know if we can help.

10/10 Excellent

sally

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2023
Réponse de Gerencia General le 3 avr. 2023
Dear Sally, Thank you for your comments, we hope you can come back soon.

10/10 Excellent

Jessica

Beautiful property for glamping experience
My experience at Camp Ikal was superb, it is a hidden oasis with Tulum. I stayed in an oceanfront tent for a total of 8 nights & as someone who not used to glamping, it was superb. The tent is spacious with an AC unit & necessities. There are shared bathrooms & showers which were always clean & tidy-this was my biggest apprehension going in to it. It is a beautiful property & the best part was the attention from the team on-property & their hospitality. Any requests or concerns were taken care of immediately. Be prepared to not wear shoes or embrace your beachy goddess hair-totally worth not having a hair dryer. Cannot wait to return!
Séjour de 3 nuits en février 2023
Réponse de Gerencia General le 27 févr. 2023
Dear Jessica, thank you for sharing your experince with us, we are glad you enjoyed the stay with us, please come back soon.

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I want to publicly thank Camilla, Maru, and Lucy for their outstanding work and customer service. The staff here is absolutely wonderful and they really made my trip so much better. This place is very eco friendly, beautiful, unique, and the location and property are breathtaking. My room was excellent. The bed was VERY comfortable, my room was gorgeous, really awesome, and I have absolutely zero complaints. The location is spectacular. The bathrooms were very clean as was the whole property. There are a lot of hard workers there! Everything was so nice and clean and I’m a nature lover and the grounds of the property really impressed me. I felt safe, secure, well cared for, and so happy. The staff was very friendly, attentive, and absolutely pleasant. Again, a special thanks to Camilla, Maru, and Lucy. It was such a unique and beautiful visit and I highly recommend it. The only somewhat negative thing I have to say (which is not the fault of the property) is the roads leading to the property are pitch black at night. So I wouldn’t recommend arriving after dark unless you have a light source (which I didn’t have…my fault) But the property itself is nicely lit. I was so sad to leave Great vibe, great atmosphere, great service, great place. I absolutely loved it
Séjour de 2 nuits en février 2023
Réponse de Adam le 16 févr. 2023
Adam thank you very much for all you kindness and all the good energy that you brought to Camp Ikal it was a real pleasure to host you. You are always welcome at Camp Ikal!

10/10 Excellent

Dev

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
More than what I expected!! Great cozy tents right by the beach. The whole property is nested in the national park and very close to nature. The beach is few steps away. Also, their wellness activities were amazing. Definitely staying here again
Réponse de Gerencia General le 3 févr. 2023
Dear Dev, We are more than happy to read you were beyond your expectations and enjoy the stay with us, we hope you can come back soon.

10/10 Excellent

Sara

Séjour de 1 nuit en janvier 2023
Réponse de Gerencia General le 28 janv. 2023
Muchas gracias Sara por tu calificación, esperamos que puedas volver pronto y visitarnos, te estaremos esperando.

10/10 Excellent

Mirna Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No es para todo el mundo
Rente cabaña con baño compartido.. estuvo bien. La habitación muy bonita , el lugar de al lado (beach club) todo un bello descubrimiento. El lugar te sorprenderá si sueltas la espectativa , pero no es para todo el mundo. Limpieza muy bien 👍
Séjour de 1 nuit en janvier 2023
Réponse de Gerencia General le 28 janv. 2023
Hola Mirna, Nos encanta que disfrutaste tus vacaciones con nosotros y estamos de acuerdo contigo, ya que estamos ubicados frente a una de las mejores playas de la Riviera Maya.

2/10 Horrible

Enrique

Séjour de 3 nuits en janvier 2023
Réponse de Gerencia General le 28 janv. 2023
Hola Enrique, Nos hubiera encantado saber tus comentarios, nuestro objetivo es brindar el mejor servicio a nuestros huéspedes, no dudes en contactarnos en cualquier momento.

10/10 Excellent

Vincent

Séjour de 1 nuit en janvier 2023
Réponse de Gerencia General le 28 janv. 2023
Hola Vicent, muchas gracias por tu calificación, esperamos que vuelvas pronto.

10/10 Excellent

David

Séjour de 4 nuits en janvier 2023
Réponse de Gerencia General le 28 janv. 2023
Hola David, Muchas gracias por tu calificación, esperamos tenerte pronto de nuevo con nosotros.

4/10 Médiocre

Cansu

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
BE AWARE SOLO TRAVELLERS. Although the beach and the workshops were nice, the place it self is not safe. Someone tried to get into my tent at 3am (in a very sneaky way) so, not an accident. it was very scary especially as a women on her own. I screamed and the person paused for a while outside my tent and then decided to leave thank god. The management was very sorry and offered a full refund as I was very shaken and it totally ruined my stay. Turns out it was a fake apology because I didn’t receive it and I’m unable to get any responses. The place is cool but… the tent is accessible to anyone at any time, it also doesn’t have a sea view although it says that online. You’re far from the bathrooms so good luck going at night time. It wasn’t the best move as a solo traveller to book this place. Make sure you book places with soliders at hotels, I have noticed safety is a very big issue here.
Séjour de 3 nuits en janvier 2023
Réponse de Gerencia General le 14 févr. 2023
Dear Cansu, Thank you for all your comments, we are sorry you felt that way, we have security in all our entrances. I hope you can give us the chance to lodge with us again and experience our service and safety stay.

10/10 Excellent

Bertha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente atención de su personal, lugar consciente del medio ambiente, volvería con mucho gusto😉
Séjour de 2 nuits en décembre 2022
Réponse de Gerencia General le 28 janv. 2023
Hola Bertha, Agradecemos tus comentarios y nos alegra leerte y saber que tuviste una excelente atención, esperamos vuelvas pronto!

4/10 Médiocre

Carelli Soraya

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
De inicio nunca nos informaron sobre el lugar de la recepción !! La casa o habitación que nos dieron no tenía luz !! Tardaron casi hora y medias en conseguirnos una lámpara y nos dejaron 3 mini veladoras que no alumbraron nada !! Después el aire acondicionado que tenia la habitación dejo de funcionar en la madrugada ! Le bajabas y se subía !! Por lo tanto con el calor de tulum la noche no fue el mejor descanso ! Al otro día el desayuno los precios son estilo tulum no hay detalle por eso pero el servicio del asco la mesera sin ganas de atender !! Eso sí a las 12 PM ya presionando para el check out y decirnos una disculpa graciias por informarnos del aire!! No regreso sin duda
Réponse de Gerencia General le 1 févr. 2023
Estimada Carelli, Muchas gracias por tus comentarios, lamentamos la experiencia que tuvo con nosotros, desafortunadamente tuvimos problemas con la luz en el sector lo cual impidió tener los servicios que normalmente tenemos en el hotel, esperemos nos pueda dar una oportunidad y regresar a nuestro hotel y poder darle el servicio acostumbrado.

6/10 Satisfaisant

Tasmia

Voyage en couple
Les points forts : Propreté et personnel et service
The staff at Casa Nawal are very friendly and chatty and give fantastic food recommendations. We stayed in the luxury tent with partial ocean view and the tent was beautifully decorated, had a comfortable bed and had a fan and AC to keep us cool. Despite paying extra for a partial ocean view, we could not even see a tiny bit of the ocean from our room or from the the steps to our room- extremely misleading. I spoke to the team about this but they couldn’t put us in a different room as they were full - but I don’t understand why we were put in a garden view room in the first place when we paid extra to see the ocean. This did spoil our holiday, otherwise the stay at Casa Nawal was nice, especially the on-site cafe has the most delicious breakfasts. Avoid room 14 if you paid for the partial ocean view - you have a view of the toilets and garden, no ocean.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unforgettable stay in Tulum
Incredible stay at Casa Nawal for 3 nights. I wish I could have stayed another week. The place was nearly perfect: 1. Well-appointed, super-comfortable room with fan and AC. 2. Excellent cleanliness. They seemed to be cleaning the bathrooms and lodges constantly. The bathrooms, which made me anxious since they were shared, were always spotless. 3. Unforgettable location and setting right on the beach, surrounded by palm trees. It's about 15 minutes' walk from the ruins (although you can see them from the beach in front). 4. Friendly people at the front desk and restaurant. Easy to communicate with them on WhatsApp. 5. Facilities included restaurant, volleyball, bar, lounge chairs, and small pool right on the sand. Great place to watch the sunrise or sit around for sunset. (It faces east so the sun sets on the other side.) 6. Super-quiet in the evenings. Relaxing jungle sounds since it's in a reserve. 7. Lots of wellness activities with its partner hotel Ikal. I didn't participate in any but they looked interesting. The only minus is the WiFi was a bit spotty for my specific unit. Since you can hop on both the Ikal and Nawal networks, it wasn't a big problem but I sometimes had to switch networks if one was flaky. Highly recommended. I wouldn't hesitate to stay there again when I'm back in Tulum.
Séjour de 3 nuits en novembre 2022
Réponse de CN le 28 nov. 2022
Thank you for the kind review. We are glad you enjoyed. Thank you for allowing us to host you in Tulum

8/10 Bien

Leonardo

Séjour de 1 nuit en novembre 2022

10/10 Excellent

Shana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely uniquely amazing!!
Réponse de CN le 9 nov. 2022
Thank you so much for your 5 star review.

8/10 Bien

cintia margarita juarez

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Limpia
Séjour de 4 nuits en octobre 2022
Réponse de CN le 12 oct. 2022
thank you for your kind review

10/10 Excellent

Dany

Séjour de 2 nuits en septembre 2022
Réponse de CN le 23 sept. 2022
Thank you for the lovely review. We are glad you enjoyed

10/10 Excellent

Dany

Séjour de 3 nuits en septembre 2022
Réponse de CN le 20 sept. 2022
Thank you for the lovely review

10/10 Excellent

MAYRA FELICIA VERA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un lugar tranquilo, diferente y muy limpio
Séjour de 1 nuit en septembre 2022
Réponse de CN le 20 sept. 2022
Gracias gracias gracias

10/10 Excellent

Fredrik

Séjour de 3 nuits en août 2022
Réponse de CN le 20 sept. 2022
Thank you for the lovely review

10/10 Excellent

Beto

Séjour de 2 nuits en août 2022
Réponse de CN le 28 nov. 2022
Thank you for the 5 star review

10/10 Excellent

Katrine

Séjour de 3 nuits en août 2022
Réponse de Paz le 29 août 2022
Thank you very much for your stay Katrine! It was a pleasure!

8/10 Bien

Daniel

Séjour de 1 nuit en août 2022
Réponse de Paz le 16 août 2022
Thank you very much for your stay. It was a pleasure to host you in Casa Nawal.

10/10 Excellent

Xuelang

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The tent is very close to the sea, literally on the beach! There is alway live music nearby, very enjoy the vibe. Highly recommended!
Séjour de 1 nuit en juillet 2022
Réponse de Camila le 5 août 2022
Thank you Xuelang. We are glad to know you've enjoyed your stay this much. It was a pleasure to host you. Always wemcoe back :)

10/10 Excellent

Eleanor

Les points forts : Propreté, personnel et service, équipements
This was the best place I have ever stayed at. A slice of paradise hidden amongst the touristy Tulum. The staff are some of the friendliest people I’ve met and they’re always willing to help!
Séjour de 2 nuits en juillet 2022
Réponse de Camila le 28 juil. 2022
Thank you very much Eleanor. It was our pleasure. Always welcome back!

10/10 Excellent

Jacob

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juillet 2022
Réponse de Camila le 15 juil. 2022
It was a pleasure to host Jacob. Thank you for your visit! Always wecolmed back :)

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk is so helpful!
Séjour de 1 nuit en juillet 2022
Réponse de Camille le 7 juil. 2022
Thank you James. It was a pleasure to host you! Hope to see you soon.