My family stayed at the riu palace riveria maya 7/1-7/6. We had a great time. Check in process was easy. We were able to check in slightly early due to our flight arriving in the am but had immediate usage of the property. Pools were well maintained and the food and drinks was on par for a resort. I liked that you did not have to make reservations for the restaurants. Beach had too much seaweed which wasnt the hotel's fault. You could walk about 10min down the beach and it cleared up so we did that. Access to other riu property in the area. We spent part of our day at one but we preferred the palace. Entertainment crew and nightly shows were amazing. The riu party at the riu tequila was so much fun. They even shuttled everyone over. Our six year old loved it. Our only knock was the room service menu. We had a lazy night and wish there were some better options. Luckily the lounge is 24/7 and had our munchies. Not enough to lower my rating. Room was very clean and housekeeping was on point and kept things stocked.
Local shopping just outside the compound was nice. Felt safe(outside of pushy sellers). About a 15min walk.
We were able to take family photos on the property and they came out great(use the app for a discount on services).
Kids club was utilized and they did fun activities.
Overall, we would stay at the riu palace rivieria maya again.
Itâs a very nice place with great food and restaurants,staff is very friendly, welcoming and very helpful receptionists ( speciall thanks to Hugo, he made sure to answer all our questions and made our experience a lot better) entertaining team is great,waiters & bartenders are excellent., but if youâre going there for the beach this is not the place, seaweeds are a huge problem and out of control.
Top notch customer service by all hotel staff. Foam party was a blast but wish the RIU party isn't just on Fridays and should be at least 3 times during the whole weekend.
I like the way they design the place it so beautiful. The staff are nice, the food, and the hotel is so clean.
The only thing is that the beach has lots of weeds. They said it was a bad timing that the weeds came to mexico, and we can not
Swim because it smells bad.
But we're planning to go back someday on a different month.