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Avis sur Dreams Tulum Resort & Spa - All Inclusive

4.5 out of 5
Dreams Tulum Resort & Spa - All Inclusive
Carretera Chetumal Pto Juarez km 236.7, No. 1 Tankah Riviera Maya, Tulum, QROO

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 397 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 213 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 166 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 108 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 118 avis sur 1002." "

8,4/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

YOLANDA MURGUIA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place. Great service. A good choice
Séjour de 5 nuits en mars 2024
Réponse de E-Concierge le 6 avr. 2024
Dear guest.We thank you for posting the review of your stay at Dreams Tulum Resort & Spa.We are glad that we met your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Alice

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 14 nuits en juin 2023
Réponse de E-Concierge le 3 août 2023
Dear guest.Thank you for rating your experience at our resort.We are glad that you enjoyed your stay.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

4/10 Médiocre

ARNAUD

Voyage en groupe
Grande deception
Nouveau séjour entre amis au DREAMS après celui de 2015.Grande deception Si le cadre est toujours aussi remarquable , la qualité de l accueil et celui de la restauration est en très forte baisse.La qualité du buffet du matin reste la seule convenable, la priorité semblant etre donné le midi et surtout le soir aux multiples evenements type mariage anniversaire Bref deçu d y avoir emmené des Amis
Séjour de 10 nuits en janvier 2023

10/10 Excellent

lorraine

GREAT PLACE
Séjour de 6 nuits en janvier 2022
Réponse de E-Concierge le 15 févr. 2022
Thank you for your rate and visit, we are looking forward to welcome you soon.

2/10 Horrible

David

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
À fuire !! Sauf si vous y allez pour la fête
Je ne recommanderais pas cet hôtel pour une simple raiso, au bout d’une nuit nous avons dû quitter cet établissement tellement le voisinage a était insupportable jusqu’à 3h00 du matin malgré l’intervention de la sécurité. Suite à ma demande de quitter l’établissement on a souhaité m’appliquer une pénalité de 2 nuits !!
Séjour de 9 nuits en janvier 2021
Réponse de E-Concierge le 5 févr. 2021
Thank you for taking the time to share your experience with us. Is important for us to improve ourselves and create the best memories, that’s why we highly appreciate you feedback. We are very sorry that we didn’t exceed your expectations, we will work to be better, we hope you give us the opportunity and pleasure to have you once more. Kind regards,

10/10 Excellent

Enrique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best vacation so far. Definitely recommend this resort.
Séjour de 4 nuits en mai 2024
Réponse de E-Concierge le 23 mai 2024
Dear guest. Thank you for sharing your feedback. We are glad your stay was as expected and that you had a good time at our resort. We look forward to your return. Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

qiunitn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was so nice! Clean facilities. My spa treatment with Ivan was amazing. I booked a second one the next day. They take their time with you.
Séjour de 3 nuits en mai 2024
Réponse de E-Concierge le 21 mai 2024
Dear guest.Thank you for your review.We are glad you enjoyed your stay and that our facilities and service at the Spa were to your liking.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

6/10 Satisfaisant

Eric

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et personnel et service
The property had nice pools and enough seating with umbrellas. We had to switch our room since the A/C didn’t get lower than 78 degrees in our original room. Check in time was not accurate either. We had to wait an extra hour for our room and that was with us bugging them to get a room, so they ended up giving us a different room since the original still wasn’t ready.
Séjour de 5 nuits en mai 2024
Réponse de E-Concierge le 20 mai 2024
Dear guest.We thank you for sharing your review.We apologize for the inconvenience with the A/C in the room and for not having your room ready on time. We will take action to prevent these situations from happening again.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Bien

Hussein

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our time there. As an all inclusive option, they do strive to be super friendly and cater to all our needs.
Séjour de 3 nuits en mai 2024
Réponse de E-Concierge le 16 mai 2024
Dear guest.We thank you for your recent stay at Dreams Tulum Resort & Spa.We are thrilled that you enjoyed your stay, and that the service provided by our team exceeded your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Hamerling Blandon, Jorge

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo es perfecto.👌😍
Séjour de 5 nuits en mai 2024
Réponse de E-Concierge le 14 mai 2024
Estimado Sr. Hamerling. Le agradecemos por publicar la reseña de su estancia a través de Expedia. Nos alegra que su estancia fue agradable y que cumplimos con sus expectativas. Esperamos darle la bienvenida muy pronto de nuevo. Sinceramente. Seve OyE-ConciergeDreams Tulum Resort & Spa

2/10 Horrible

Ishaw

Les points forts : Propreté et personnel et service
Séjour de 7 nuits en mai 2024
Réponse de E-Concierge le 13 mai 2024
Dear guest.Thank you for submitting your review. We apologize that your experience did not meet your expectations.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

4/10 Médiocre

Raul

Voyage en couple
The property is beautiful! The front desk service is horrible. The food looks amazing but tastes like hospital food. The spa has limited availability. The stores are overpriced. Visit at your own risk or be able to stand your ground when asking staff to help you with mundain tasks. For all my LGBTQIA community, be adviced that this resort is not suppotive of anyone who is not binary. Look at the dresscode which is NOT gender equal. Unless something changes I wouldn't recommend this resort at this time.
Séjour de 4 nuits en mai 2024
Réponse de E-Concierge le 11 mai 2024
Dear guest.Thanks for your feedback.We have reviewed your observations with our area management, we will take action to reverse them.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

6/10 Satisfaisant

Dusko

Voyage en groupe
Les points forts : Propreté et personnel et service
Stayed 6 days for a wedding. Pros. -lots of activities and staff make it fun. -food was decent. -grounds are really cool. -friendly staff. -great wedding location. Cons. - Rooms need work. Bed was broken and overall room had a good view just very dated. -not all restaurants follow the schedule in the app. -preferred service. Told we were based on the calls to check in, come to find out we weren’t. -drink selection could have been better quality.
Séjour de 5 nuits en avril 2024
Réponse de E-Concierge le 6 mai 2024
Dear guest.Thanks for sharing your feedback.We apologize for not meeting your expectations. Your feedback is valuable to us, and we will use it to improve.We hope you will consider another stay at our resort and have the opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

William van, New York

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay nice property!
Séjour de 4 nuits en avril 2024
Réponse de E-Concierge le 6 mai 2024
Dear guest.Thank you for sharing your review through Expedia.We are glad your stay was pleasant and our facilities met your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

6/10 Satisfaisant

Carmelo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
AC doesn’t work , we told front desk, guy came 5 times , AC didn’t work the entire week. Expensive hotel, not worth it.
Séjour de 6 nuits en avril 2024
Réponse de E-Concierge le 2 mai 2024
Dear guest.We apologize for the malfunctioning air conditioning in your room. Your observations were shared directly with our maintenance manager to take action.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Daniel

Séjour de 5 nuits en avril 2024
Réponse de E-Concierge le 23 mai 2024
Dear guest. Thank you for your positive rating. We look forward to your return. Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

4/10 Médiocre

Stacyann Nakita

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en avril 2024
Réponse de E-Concierge le 2 mai 2024
Dear guest.Thank you for posting your review through Expedia.We apologize for not fulfilling your expectations. We hope that you will visit us again, and we will do our best to earn back your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Marco Antonio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff.. At the beach Karen was amazing ,the service along with the human touch, and the same thing with Angel the waiter at the Patio Restaurant. Im definitely going back.
Séjour de 3 nuits en avril 2024
Réponse de E-Concierge le 1 mai 2024
Dear guest.Thank you for sharing your review of your experience at Dreams Tulum Resort & Spa.We are pleased that your stay was what you expected and that Karen and Angel stood out for the warm service they provided.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

2/10 Horrible

Amanda

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We have been here for 6 nights. The only good things about this resort are the staff at all of the restaurants/bars. We came here with family for a destination wedding. This resort was such a let down. Check in is at 3 pm but our room wasn’t ready until 5 pm. We arrived at 4 pm, and I previously notified the hotel of what time we would arrive, so we did not arrive early or unexpectedly. The rooms are in major need of an update. They feel and look dingy. Hardware is worn. Toilets are uncomfortably small in only some rooms. Full length mirror was clearly missing from its spot on the wall. Other family members complained that their mirror fell off the wall. There is a major issue with utilities. Power went out 4 times while we were here. One day, our water was shut off for 3 hours right before dinner time with no estimate for turning back on. You can smell sewage in some of the rooms. Other family members had the ceiling leak in their room. Others couldn’t shower without the shower flooding. I am concerned about food safety. Bags of frozen nuggets and burger patties at Barefoot Grill are left out in the open and not in a refrigerator. On our last night here, the schedule on the Hyatt resort app said there would be a mariachi show. There was no indication that to see the show, you need to purchase a bottle of alcohol, the cheapest being about 60 USD. This is absurd considering this is an all inclusive resort, and the show w
Séjour de 6 nuits en avril 2024
Réponse de E-Concierge le 25 avr. 2024
Dear guest.Thank you for posting your review.We apologize for not meeting your expectations. Based on your review, we understand that there are several issues that we can improve upon. We thank you for your feedback and want to assure you that your remarks were already addressed to the management involved.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

6/10 Satisfaisant

Dinesh

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Personnel et service et équipements
The bathroom was leaking from the ceiling for the full length of my trip. My room was not cleaned for two days straight. The drinks at all bars was watered down. Mosquitos was a big problem at the garden wedding ceremony.
Séjour de 4 nuits en avril 2024
Réponse de E-Concierge le 29 avr. 2024
Dear guest.Thank you for posting your feedback.We apologize for not meeting your expectations. We will take your remarks into account to improve.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spaeconcierge.dretu@dreamsresorts.com

4/10 Médiocre

Lorraine

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de E-Concierge le 19 avr. 2024
Dear guest.Thank you for posting the rating of your stay at our resort.We are sorry that it was not the experience you expected, we apologize.We hope you will give us another chance to earn back your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Lauren

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it !
Séjour de 2 nuits en avril 2024
Réponse de E-Concierge le 15 avr. 2024
Dear guest.Thank you for sharing your review.We are glad for your positive rating.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Madison

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was amazing at Dreams. We had the swim up room and it was excellent, with very attentive and kind staff. The resort itself is beautiful!
Séjour de 5 nuits en avril 2024
Réponse de E-Concierge le 13 avr. 2024
Dear guest.We thank you for publishing the review of your stay at Dreams Tulum Resort & Spa.We are glad that we met your expectations and that you highlighted the service our team provided you in your review.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Bien

Ingrid

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Équipements
Excellent hygiene, very clean, and staff are very friendly .
Séjour de 5 nuits en mars 2024
Réponse de E-Concierge le 1 avr. 2024
Dear guest.Thank you for posting your review of your stay at our resort.We are glad that you enjoyed your stay and that we met your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Diana Elizabeth, Ronkonkoma

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dreams Tulum was amazing. We were treated like VIP with a separate check-in process that was quick and convenient and a welcome package (bottle, dessert and fresh fruits). The hotel has everything you need inside and it’s beautiful and well kept. The beach was okay as it wasn’t as clean but everything was perfect.
Séjour de 8 nuits en mars 2024
Réponse de E-Concierge le 1 avr. 2024
Dear guest.Thank you for sharing your review of your stay at Dreams Tulum Resort & Spa.We are glad that your stay was pleasant and that from your arrival experience, we met your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Winter Victoria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff and resort was amazing. Everyone was so kind and helpful, food was good, and it was just beautiful. Thank you!
Séjour de 4 nuits en mars 2024
Réponse de E-Concierge le 5 avr. 2024
Dear guest.We thank you for posting the review of your stay at Dreams Tulum Resort & Spa.We are delighted you had a pleasant experience with our service, and we appreciate your positive review. Our team of chefs will be thrilled to know that they were able to meet your expectations with our gastronomic offerings. Thank you for choosing us, and we hope to serve you again soon.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Bien

Annette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our visit to Tulum was for the purpose of attending a wedding of some friends at the Resort. Among the positive points are the welcome when you arrive at the hotel, everything is very organized. They welcome you with a glass of Champagne and staff to guide you about the hotel. The hotel is very large but there is sufficient signage to reach the dining areas during the day and the specialty restaurants. The hotel has fantastic activities every day. It has 2 pools and beach access but the inconvenience is that if you don't get up early, you won't find anywhere to sit either at the pool or the beach. There are 2 open bars almost all day near the pools. The cleanliness and maintenance of the areas are very good. Negatives: When you arrive at the hotel, besides offering you champagne, someone quickly approaches you to offer you discounts in exchange for a 90-minute hotel tour and you have to waste time listening to them to tell them you don't want it. The discounts are useless because the prices of the services are so exorbitantly high that going to the Spa can cost you $600.00 and the discount is $150.00, just to give an example. The drinks at the bars are terrible, we ordered piña coladas and mojitos, and we couldn't drink them, they are watery and poorly prepared. We opted to order beer and whiskey on the rocks, as we were playing it safe. The food in the places where you could have breakfast and lunch during the day left much to be desired, although there was a lot of variety.
Séjour de 3 nuits en mars 2024
Réponse de E-Concierge le 1 avr. 2024
Dear guest,Thank you for sharing your review of your experience at our resort.We appreciate your feedback on both the positive aspects of your experience and areas for improvement. We will consider your comments to enhance the quality of our drinks.We hope you will revisit us so we can show you our improvement.Sincerely.Seve OyElectronic conciergeDreams Tulum Resort & Spa

10/10 Excellent

Ignacio, Orizaba

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente personal muy amables y pacientes, William una persona muy atenta excelente capacitación para atención al cliente lo felicito
Séjour de 3 nuits en mars 2024
Réponse de E-Concierge le 29 mars 2024
Estimado huésped. La agradecemos por compartir la reseña de su estancia en Dreams Tulum Resort & Spa. Nos alegra saber que cumplimos con sus expectativas, y que nuestro colega William ha causado una excelente impresión por el servicio que le brindó, nos aseguraremos de hacerle llegar su reseña. Esperamos nos visite muy pronto de nuevo. Sinceramente. Seve OyE-ConciergeDreams Tulum Resort & Spa

6/10 Satisfaisant

Octavia M

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Attended this property for a friend's wedding. Beach Buttle: Gentlemen by the name of Salvador was a phenomenal attendant in the beach area! He made the beach experience fun! Conditions of the rooms were deplorable. 1st room, strong unbearable smell of sewage, bathroom shower door missing, room filty, entrance door did not close properly. The swim out pool was not clean when we arrived. 2nd room, filty: bed linen not clean, vomit on the glass of the bathroom enclosure and overall room conditions poor: room needed to be dust, swept and mopped. 1 light out in the bathroom. 2 housekeepers and a maintenance worker came to correct the condtions of the room and they did. Afterwards, we were assigned a housekeeper by the name of Silvio, she was great! She attended to all of our cleaning needs. She ensured the room was cleaned daily with fresh linens and towels. The food and drinks around the resort were subpar. The Coco Cafe area near the check in desk had better tasting pastry/food then the restaurants. Staff was courteous and friendly.
Séjour de 5 nuits en mars 2024
Réponse de E-Concierge le 26 mars 2024
Dear guest.We thank you for posting your review of your stay at our resort.We are sorry for any inconvenience during your stay. We are glad that you noticed the effort our team put into improving the cleaning of your rooms.We will work to improve the aspects that marred your experience to prevent them from happening again.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

2/10 Horrible

Derrick

Séjour de 4 nuits en mars 2024
Réponse de E-Concierge le 15 avr. 2024
Dear guest.Thank you for posting your review.We are sorry that your experience was not what you expected, we apologize.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Karla Ivette Contreras

Voyage en couple
Les points forts : Propreté et équipements
Everyone there was helpful, professional and knowledgeable.
Séjour de 4 nuits en mars 2024
Réponse de E-Concierge le 26 mars 2024
Dear guest.We thank you for posting your review through Expedia.We are pleased that your stay was pleasant and that our service exceeded your expectations.We look forward to your return.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

carlos

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
Didn’t like the service in restaurants we waited a long time for service but (others) didn’t it one restaurant we went in we were the first one in and the last one served it happened multiple restaurants….
Séjour de 3 nuits en mars 2024
Réponse de E-Concierge le 21 mars 2024
Dear guest.We thank you for your feedback.We apologize for the inconvenience caused during your visit to our restaurants. We have implemented measures to reduce wait times and improve the overall experience.We hope you choose us again for your next vacation.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Bien

Jacqueline E

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The shows and performances executed by the resort were wonderful. The accommodations and conveniences included in the all-inclusive, such as drinks, food, towels, seating, etc. all seemed plentiful as well. However, we really wish the quality of the food had been better. There were times when food served or sitting out was cold. The quality of the rooms could've been better as well. Our AC never seemed to cool down the room and the bathroom toilet wouldn't flush on occasion.
Séjour de 3 nuits en mars 2024
Réponse de E-Concierge le 20 mars 2024
Dear guest.We thank you for sharing the feedback about your stay.We appreciate your feedback regarding your stay and will use it to improve our offerings, including the food, rooms, and A/C.We hope you choose us again for your next vacation.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Bien

Elvis Eduardo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es un hotel relativamente antiguo pero amenizado, limpieza, comida y personal super excel. ente
Séjour de 2 nuits en mars 2024
Réponse de E-Concierge le 20 mars 2024
Estimado huésped. Le agradecemos por publicar la reseña de su estancia a través de Expedia. Nos alegra saber que su experiencia fue positiva y que destaca diversos aspectos de nuestro resort que superaron sus expectativas. Esperamos nos visite de nuevo muy pronto Sinceramente. Seve OyE-ConciergeDreams Tulum Resort & Spa

2/10 Horrible

valerie, Ottawa

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Paid extra for preferred club room Ocean but the AC wasnt working well so we couldn't ope curtqins the whole time we were there. Beds uncomfortable and smelled. Food was not great. Ceiling leakes in one room. NOt worth the money we paid
Séjour de 7 nuits en mars 2024
Réponse de E-Concierge le 20 mars 2024
Dear guestWe thank you for posting your review of your stay at our resort.We apologize for not meeting your expectations, for which we apologize. Your review will help us improve the aspects in which we failed you and that you describe in your review.We hope you will consider giving us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Leonidas

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de E-Concierge le 12 mars 2024
Dear guest.Thank you for rating your experience at Dreams Tulum Resort & Spa. We are glad you enjoyed your stay.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Bien

Arminda

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were there 5 days and they only cleaned out room twice. We had to request extra towels because of that. The restaurants had a problem accommodating quests at dinner time. Extremely unorganized and unprepared for how many people need to eat dinner in the evenings. They didn’t take reservations and the wait time was over an hour at every restaurant. They only had a buffet available for dinner one of our nights. The rest of the nights we had to wait to eat. It was bad. The beach was as kept clean. The poolside grill was good. Drinks were good. The servers were always prompt. Never had any issues with them. The public restrooms were always clean. The staff was friendly. The entertainment wasn’t great. Just mediocre. However, they did have a silent disco one night that was super fun! We felt safe the entire time.
Séjour de 4 nuits en février 2024
Réponse de E-Concierge le 2 mars 2024
Dear guest.We thank you for sharing your review.We appreciate you mentioning the positive aspects of your experience, and we also welcome your constructive comments that will help us improve.We look forward to your next stay so that we can demonstrate our improvement. Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Monica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en février 2024
Réponse de E-Concierge le 21 mars 2024
Dear guest.We thank you for positively evaluating your stay at our resort.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Alejo

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to relax and spend quality time with your love ones.
Séjour de 7 nuits en février 2024
Réponse de E-Concierge le 28 févr. 2024
Dear guest,Thank you for sharing your review of your stay at Dreams Tulum Resort & Spa.We are delighted that your stay was pleasant and that we met your expectations and those of your loved ones.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

4/10 Médiocre

Jonathan

Séjour de 3 nuits en décembre 2023
Réponse de E-Concierge le 28 févr. 2024
Dear guest,Thanks for sharing your review.We apologize for the experience that did not meet your expectations.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

4/10 Médiocre

Jennifer De

Voyage en famille
Les points forts : Propreté et équipements
The staff was so loud at night with the walkie talkies, the property was not quite at any point. We didn’t get much sleep from this and it was a very rude how the workers would deliver the food for others and just bang on the doors till they answered… it could have been 20 mins…
Séjour de 5 nuits en février 2024
Réponse de E-Concierge le 27 févr. 2024
Dear guest.We thank you for sharing your feedback.We apologize your stay did not meet your expectations and that you did not have the relaxing experience you deserved. We have thoroughly reviewed the issues you raised with our senior management. We will be taking appropriate measures to avoid such incidents in the future.We hope you give us a new opportunity to demonstrate our improvement.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Bien

Yavuz

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Some of the staff were mean - especially the one named “Ester”. Rest of the staff were great, very nice and friendly.
Séjour de 5 nuits en février 2024
Réponse de E-Concierge le 26 févr. 2024
Dear guest.Thank you for posting your review through Expedia.We appreciate your feedback about our team's attitude, and we apologize. We will do our best to improve this aspect.We hope you will choose our resort for your next vacaction. Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall an amazing hotel. Only downside is the slightly expensive taxi to Tulum!
Séjour de 5 nuits en février 2024
Réponse de E-Concierge le 22 févr. 2024
Dear guest.Thank you for posting your review of your stay at Dreams Tulum Resort & Spa.We are pleased to know that your experience was positive; we appreciate your feedback about the taxi price. We kindly inform you that there is public transportation outside our resort, the cost of the transfer is 2 USD per person one way approximately. We are sorry to hear that we did not inform you of this when you were home.We hope you choose us again for your next vacation.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

4/10 Médiocre

Camila

Séjour de 6 nuits en janvier 2024
Réponse de E-Concierge le 20 mars 2024
Dear guest.We thank you for posting your review of your stay at our resort. We are sorry that it was not entirely positive.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Richard, Indian Shores

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and low key property.
Séjour de 5 nuits en février 2024
Réponse de E-Concierge le 22 févr. 2024
Dear guest.Thank you for posting your review of your stay at Dreams Tulum Resort & Spa.We are happy to know that we met your expectations.We look forward to your return.Seve OyE-ConciergeDreams Tulum Resort & Spa

2/10 Horrible

Ariz A

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is owned by Hyatt. Don't believe the pictures on the website, it's not glamorous as they make it look. This resort is old and worn out, puts Hyatt to shame. If you have a physical disability, this is not the place for you. The service is terrible, they don't speak or understand English. Front desk is notorious for not answering or hanging up on you. Antonio and Leonardo need some serious customer service training. The food is subpar, unless you are eating at the seaside grill or barefoot grill. There's a funky smell on the property. If you order room service, be prepared to wait 45 mins to an hour. The bathroom has poor lighting. The toilets throughout the resort are stained and disgusting, you would be lucky if you're able to flush. It's been a big disappointment.
Séjour de 3 nuits en janvier 2024
Réponse de E-Concierge le 16 févr. 2024
Dear guest.We thank you for your feedback.We apologize for not meeting your expectations. Our senior management is aware of your observations and will take measures to improve where necessary.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

4/10 Médiocre

Shontell

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property is in desperate need of updates, and repairs. Very limited food options.
Séjour de 4 nuits en janvier 2024
Réponse de E-Concierge le 5 févr. 2024
Dear guest.Thank you for your review. We offer our apologies for not surpassing your expectations. We will take your constructive remarks into account to improve. We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

6/10 Satisfaisant

Fernando

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Facilities, and staff was super excellent. We have being in other resorts where they have a lot of activities at nights for entertainment. And Dreams Tulum Resort LIQUOR BRANDS are to poor, very, very, very low quality and the cheapest brands on the market.
Séjour de 4 nuits en janvier 2024
Réponse de E-Concierge le 30 janv. 2024
Dear guest.Thank you for posting your review of your experience at our resort.We thank you for highlighting our facilities and the service our team provided you.Thank you also for your constructive comments about the quality of the liquors. We will take your comments into account to improve this aspect.We hope you will consider our resort for another stay, so we can have an opportunity to show you our improvement.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Lori

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous property and great staff!
Séjour de 7 nuits en janvier 2024
Réponse de E-Concierge le 30 janv. 2024
Dear guest.Thanks for your review.We are glad to know that your stay was pleasant.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Excellent

Sergio

Les points forts : Personnel et service
Séjour de 4 nuits en janvier 2024
Réponse de E-Concierge le 30 janv. 2024
Dear guest.Thank you for posting a positive review of your stay.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa