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Avis sur Alaya Tulum

3.5 out of 5
Alaya Tulum
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 264 avis sur 317." "
Note des voyageurs de 8 (Bien), d’après 37 avis sur 317." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 317." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 317." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 317." "

9,6/10

Propreté

9,8/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,8/10

Écoresponsabilité

Avis

2/10 Horrible

didier

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en juillet 2023
Réponse de Edberg le 7 sept. 2023
Mr. Didier We would like to know more about your experience, we saw the review that you share with all our community on Expedia, and I apologize if my team failed in some point during the service. Daily our team get motivated to provide a top quality service. Please let us apologize if in some point you feel that the place, experience and service were below your expectations. Have a lovely day, the best energy from Tulum!Warmly Regards

10/10 Excellent

Véronique, Paris

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel parfait sur tous les points Parfaitement placé Personnels accueillants et généreux Plage de rêve Nourriture et boissons parfaites Séjour enchanteur
Séjour de 6 nuits en octobre 2019

8/10 Bien

Jack

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mai 2024

10/10 Excellent

Analuz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Pablo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024

10/10 Excellent

Santosh

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff and location of Alaya is what makes this property an amazing stay. Stefan from the front desk was very friendly and helpful. He guided us through the best tourist spots, dining options and accommodated all of our requests making us feel like VIPs. The yoga and soundbath session was also extremely relaxing! Thank you -Santosh K.
Séjour de 5 nuits en avril 2024

8/10 Bien

Grace

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024

10/10 Excellent

KARLA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pequeño, pero muy cómodo y limpio, a unos pasos del mar.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Chris

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service was great. Good location
Séjour de 8 nuits en février 2024

10/10 Excellent

Thilla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastiske dager på Alaya
Alaya er et nydelig sted, rolig atmosfære og hyggelig betjening. Kaffe på rommet om morgenen hvis du ønsker det. Vi bodde i en villa garden med noe havutsikt, det var flott.
Séjour de 5 nuits en février 2024

10/10 Excellent

Cale

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beach access and the treehouse style places.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

cynthia, Denver

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Second visit but won’t be the last. Loved it.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en novembre 2023

10/10 Excellent

Alexandre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en novembre 2023

10/10 Excellent

Korosh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The design of our room and property was very nice and unique. The staff were very friendly. Access to a quiet and clean beach was a nice benefit.
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Trace

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place, Staff was super friendly.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Jorge

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very relaxing place
Séjour de 1 nuit en août 2023

10/10 Excellent

Carolyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Geoffrey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent property and services. Right on the beach and close to everything without the noise.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Genevieve

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff is wonderful, especially Sandra, Rodrigo and Ismael
Séjour de 1 nuit en septembre 2023
Réponse de Edberg le 28 sept. 2023
Hello dear GenevieveWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are ver very happy to know that you had a really good experience.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Sandra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La pasamos increíble aquí… el hotel es bello, la atención que nos dieron.. las clases de yoga de Greta y el sound healing meditation… hicieron de una estadía inolvidable. Regresaremos pronto!! ❤️
Séjour de 3 nuits en septembre 2023
Réponse de Edberg le 28 sept. 2023
Hello dear SandraWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are ver very happy to know that you had a really good experience.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

6/10 Satisfaisant

Joanna Uyen

Voyage en couple
Les points forts : Personnel et service
the area is very nice, right in the center of everything which is awesome however the room has very poor Air conditioner system, it didn't work that well in my room and they only turn on between 8pm to 8am, imagining how hot the weather is in Tulum....we also booked an ocean view room and our room view got blocked by a big tree, couldn't see any view which was very disappointed but when we requested to change the room, first they said they will check and tried their best however nothing was done, 2 nights later I checked back with them again, they said they will cut the tree, however, they only cut a few top branches, which still blocked our view... so reaqlly disappointing.
Séjour de 5 nuits en septembre 2023
Réponse de Edberg le 26 sept. 2023
Mrs. Joanna!Our commitment with our guests is as big as with the environment, that's why we are committed to regulate the consumption of energy, water and gas, Tulum boutique hotels by the beach are well known as a very complex maintenance buildings, and as part to protect nature, we regulate the consumption of energy. Our AC in all our rooms are available 24 hours, but just under request, I apologize if in some moment you feel that we were not clear in mention our environmental policies. Related to your room category, I had the pleasure to assist you the day that you notify us. Immediately I took action and we chop the upper part of the tree, As I mentioned before, due to our environmental commitment to preserve the flora and fauna of the place, it is forbidden to cut any tree. The preservation of the nature is one of our core values. As part of the misunderstanding and the little inconvenience with the tree we gave you credit for F&B. The category is Ocean view as the name said, it is possible to see and feel the breeze of the sea, we did everything to make sure you enjoy the ocean view. Daily our team get motivated to provide a top quality service. As you know Alaya Tulum is surrounded by wild nature, for us the satisfaction of our guests is the most important.Please let us apologize if in some point you feel that the place, experience and service were below your expectations. Have a lovely day, the best energy from Tulum!Warmly RegardsGM Edberg Martínez

10/10 Excellent

Alessandro

Séjour de 5 nuits en septembre 2023

10/10 Excellent

Genevieve

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is wonderful!
Séjour de 2 nuits en juillet 2023
Réponse de Edberg le 13 sept. 2023
Hello dear GenevieveWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are ver very happy to know that you had a really good experience.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Cedric

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely staff, helpful in every way. The location was peaaceful despite its location. A great way charge our batteries
Séjour de 5 nuits en septembre 2023
Réponse de Edberg le 13 sept. 2023
Hello dear CedricWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are ver very happy to know that you had a really good experience. At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Alaya Tulum lived up to all of our expectations. Intimate, quiet, while still giving you that "resort" feeling. The service was perfect in every way. Gaby was especially wonderful, as was the main dining room manager during our stay. All of the staff are so friendly and helpful, we cannot say enough good things about them all. Access to the beach is immediate, comfortable, and had everything we could have wanted. The care they take in keeping their grounds top notch is impressive, it is simply beautiful!!! The food from their dining room was top notch as far as my wife and I were concerned, and access to other great food vendors and a great bar (say hi to Salvador), were just steps away, with tons of choices, good music, and friendly people. The room we had was very nice. Large shower, decent sized bathroom, nice wardrobe and drawers, and the bedroom was good sized with a very comfortable mattress and pillows. With a very nice porch to relax on with beautiful views, that the staff delivered coffee and tea to every morning for a great start to our day. I could go on forever, but to finish, I really have no negative comments to offer. Enjoy!
Séjour de 5 nuits en septembre 2023
Réponse de Edberg le 13 sept. 2023
Hello dear PaulWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are ver very happy to know that you had a really good experience. Thanks for all your words for our team.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Brittany

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en septembre 2023
Réponse de Edberg le 8 sept. 2023
Hello dear BrittanyWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are ver very happy to know that is your second time that you visit us.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Matt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en août 2023
Réponse de Edberg le 6 sept. 2023
Hello dear MattWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Katsiaryna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing, unique hotel
Séjour de 8 nuits en août 2023
Réponse de Edberg le 6 sept. 2023
Hello dear KatsiarynaWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Allan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place, nice stay, attentive staff, beautiful set up.
Séjour de 4 nuits en août 2023
Réponse de Edberg le 6 sept. 2023
Hello dear AllanWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Ibrahim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing hotel , good location.
Séjour de 3 nuits en août 2023
Réponse de Edberg le 28 août 2023
Hello dear IbrahimWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Lauren P

Séjour de 2 nuits en août 2023
Réponse de Edberg le 26 sept. 2023
Hello dear LaurenWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are ver very happy to know that you had a really good experience.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Eileen

Séjour de 1 nuit en août 2023
Réponse de Edberg le 13 sept. 2023
Hello dear EileemWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are ver very happy to know that you had a really good experience.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Oswaldo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nos gusto mucho la atencion de Rafael y sus compañeros son rapidos y muy atentos. Todo excelente.
Séjour de 2 nuits en août 2023
Réponse de Oswaldo le 28 août 2023
Hello dear OswaldoWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Keila

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
*
Séjour de 2 nuits en août 2023
Réponse de Edberg le 28 août 2023
Hello dear KeilaWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

upendra

Séjour de 1 nuit en juillet 2023
Réponse de Edberg le 3 août 2023
Hello dear UpendraWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Susan Singer, PALM BEACH GARDENS

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband and I absolutely loved our stay at Alaya! The best part was the staff who made us feel like family. The resort is very beautiful, quiet, and close to activities.
Séjour de 5 nuits en juillet 2023
Réponse de Edberg le 1 août 2023
Hello dear SusanWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Brenda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Host was very friendly and communicative with any questions. Hospitable with open arms.
Séjour de 4 nuits en mai 2023
Réponse de Edberg le 31 juil. 2023
Hello dear BrendaWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

8/10 Bien

Lloyd Albert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Small boutique hotel with excellent food. Rooms are too small for 4 persons - but the hotel is located in a great spot along the beach. No luxury but charming
Séjour de 3 nuits en juillet 2023
Réponse de Edberg le 31 juil. 2023
Hello dear AlbertWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. As you know most of the little boutiques hotels in Tulum are limited due to the space that we have. Thanks for sharing your thoughts with us. At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Jaffer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandra and the team were very professional, attentive and fun. Very beautiful place with great scenery. Highly recommend going there.
Séjour de 3 nuits en juillet 2023
Réponse de Edberg le 25 juil. 2023
Hello dear JafferWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Maritza

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
We loved this hotel so pretty my only concern and advice for the hotel management is they need a bathroom by the beach area and they need a better air conditioning it was not cooling enough and we should be able to turn it on and off other then that it was amazing All the workers amazing so nice and they help w everything not them
Séjour de 1 nuit en juillet 2023
Réponse de Edberg le 25 juil. 2023
Hello dear MaritzaWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The most dreamy location in the perfect place what I didn’t realise would be the backdrop for my engagement in the midst of a tropical thunderstorm
Séjour de 1 nuit en mai 2023
Réponse de Donna le 24 juil. 2023
Hello dear DonnaWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

2/10 Horrible

Lazaro

Voyage en famille
No ac during day very hot horrible I left hotel 2 days before
Séjour de 4 nuits en juillet 2023
Réponse de Edberg le 24 juil. 2023
Dear LazaroWe apologize due to the inconvenience, at Alaya we apply environmental policies and we put in practices different actions to preserve the nature that surrounds the hotel.As part of our Green key certification, our A/C system is reduced to an stablished period of time. This is from 6 pm until 10 am. During summer season, we completely understand the situation of the heat. Due to this situation our team can provide to all our guests the availability to have the A/C ON when they are in their rooms.We hope you can give us the opportunity to demonstrate the beautiful experience that is Alaya. We invite you to booking during October to March for your next GETAWAY to Tulum. Please send us a DM to give the proper follow up. We will be happy to receive you again in this stunning paradise.Have a wonderful day.Regards from Tulum

10/10 Excellent

Ramkumar

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
I would recommend this property to anyone! This property will continue to be my favorite place in Mexico.
Séjour de 3 nuits en juillet 2023
Réponse de Edberg le 18 juil. 2023
Hello dear RamkumarWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Joan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The small intimate atmosphere & beach exposure with confortable lounges & protective umbrellas. The fact that they gave my husband a room with two full beds instead of a queen or king bothered me.
Séjour de 7 nuits en juillet 2023
Réponse de Edberg le 18 juil. 2023
Hello dear JoanWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Iram, orlando

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good
Séjour de 2 nuits en juillet 2023
Réponse de Edberg le 18 juil. 2023
Hello dear IramWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Curtis, Seattle

Séjour de 5 nuits en juin 2023
Réponse de edberg le 31 juil. 2023
Hello dear CurtisWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Maria Lizette

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The perfect place!
Séjour de 4 nuits en juin 2023
Réponse de Edberg le 6 juil. 2023
Hello dear MariaWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Heerlijk verblijf gehad met vriendelijke mensen en super service!
Séjour de 5 nuits en juin 2023
Réponse de Concierge Team le 3 juil. 2023
Dear Mandy,We appreciate your kind words and we hope to see you again in the future.Greetings from Alaya

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
What I liked about this property was the room we chose. The best view of the beach and ocean . The hotel was unique, and the staff was very attentive. The management had plenty of recommendations for us in the area. Overall a great vacation.
Séjour de 14 nuits en juin 2023
Réponse de Edberg le 6 juil. 2023
Hello dear YuvaWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family