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Avis sur Ahau Tulum

3.5 out of 5
Ahau Tulum
Carr. Tulum a Boca Paila Km. 7.5, Tulum, QROO

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 102 avis sur 172." "
Note des voyageurs de 8 (Bien), d’après 36 avis sur 172." "
Note des voyageurs de 6 (Satisfaisant), d’après 13 avis sur 172." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 172." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 172." "

9,0/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2022
Réponse de Ana - Reservations le 19 sept. 2022
Thank you very much for staying here with us! Your feedback is very important to us.We look forward to welcoming you back soon!

10/10 Excellent

Arturo

Voyage en couple
Todo hermoso solo que estaría bien un pasillo rústico o algo parecido de la entrada asta los escalones y entre el restaurante y el hotel ya que puro arena no me gusto😉
Séjour de 1 nuit en mai 2024

10/10 Excellent

ROMMY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful, great service!
Séjour de 3 nuits en mai 2024

8/10 Bien

Alexis

Voyage en famille
El lugar es increíble , solo un olor fuerte a humedad creo que con un buen aromatizante estaría genial , las camas son muy cómodas, la ubicación es la mejor!!!
Séjour de 2 nuits en mai 2024

8/10 Bien

Kassidy

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en avril 2024

10/10 Excellent

Alejandra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the vibe, the ocean view from our room. The staff was lovely Highly recommend
Séjour de 1 nuit en avril 2024

10/10 Excellent

Alejandro

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me quedé en un suit en la parte de abajo , con vista al mar, todas tienen plantas enfrente, lo Que impide la vista total del Horizonte.. A mi parecer están de más las plantas. O quizá tenga un motivo como el de privacidad de vista de playa hacia la habitación… Saludos!! El trato de lo mejor
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Jennifer

Voyage en couple
Les points forts : Propreté et personnel et service
This property is beautiful, the views are breathtaking. We went for our honeymoon. We had our first night there though in a room where the AC stopped working. Along with it being too hot to fall asleep and the loud club music till 1:30am, This made for a terrible day to follow. The staff and manager were kind and accommodating when we had issues and did refund part of our stay and apologized. But our time was short there and we wished we had chose another place in Tulum. This is not a place for people who aren’t wanting to party all night or light sleepers.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Oscar, altamira

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Servicio de lujo
Séjour de 4 nuits en mars 2024

10/10 Excellent

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just the right blend of rustic and convenience. Great staff.
Séjour de 6 nuits en février 2024

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024

8/10 Bien

anuj

Séjour de 1 nuit en février 2024

8/10 Bien

Ricardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location and a beautiful beach view. The staff was extremely friendly and welcoming.
Séjour de 1 nuit en février 2024

8/10 Bien

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024

10/10 Excellent

Lester

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Reservations Agent Villa Pescadores Tulum le 13 févr. 2024
Dear LesterYou are really the ones who make this place wonderful for a retreat full of tranquility, surrounded by nature, favoring a direct encounter with our inner self.We appreciate your comment, we take you in our heartsBest regards

8/10 Bien

Adnan

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
Property itself is beautiful and is in a real good location. Staff, Food and Service is avarage.
Séjour de 5 nuits en janvier 2024

8/10 Bien

Ted

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

sean

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay at Ahau was absolute perfection. Every member of the staff from the check in desk to the beach waitstaff and housekeeping were incredible. We toured several other hotels and none had the combination of rooms, central location and beach access including a pool that Ahau did. I recommend staying on a top floor if you are in a bungalow to enjoy the thatched roof ceiling. The passion fruit margarita is the best in Tulum and the best restaurants are a short walk away. We will def be back. ❤️
Séjour de 3 nuits en janvier 2024
Réponse de Reservations Agent Villa Pescadores Tulum le 13 févr. 2024
Dear SeanYou are really the ones who make this place wonderful for a retreat full of tranquility, surrounded by nature, favoring a direct encounter with our inner self.We appreciate your comment, we take you in our heartsBest regards

2/10 Horrible

Mike

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Roya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing Stay
It was amazing, beautiful room and right on the beach. The only issue was that the shower did not have hot water, and we had no idea it would be outside, which I guess I didn't mind as much as the fact that it was cold water. Other than that, loved my stay and the staff was very welcoming and friendly.
Séjour de 1 nuit en janvier 2024
Réponse de Reservations Agent Villa Pescadores Tulum le 13 févr. 2024
Dear RoyaYou are really the ones who make this place wonderful for a retreat full of tranquility, surrounded by nature, favoring a direct encounter with our inner self.We appreciate your comment, we take you in our heartsBest regards

2/10 Horrible

Jeffrey

Séjour de 3 nuits en décembre 2023

10/10 Excellent

SARA

Séjour de 4 nuits en août 2023

6/10 Satisfaisant

Gerardo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Que no tienen control de los camastros, las ocupan los que consumen(no hospedados), pero también hay personas que están hospedadas en el hotel y tienen derecho a un camastro, llega un punto que faltan camastros en mi caso fue en fin de semana.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

KHATIJA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great time at ahau! The staff was exceptionally kind and helpful and the service was top notch. The hotel was centrally located to everything and the staff even helped us book a great Mayan adventure with a tour guide. Highly recommend!
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Rachel

Séjour de 3 nuits en octobre 2023

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

8/10 Bien

horacio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
8.5
Las almohadas son grandes y súper duras. El colchón ya están vencidos y se hunden. El servicio muy bien y felicito al staff por sus buenas atenciones
Séjour de 1 nuit en octobre 2023

8/10 Bien

Saj

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great quiet beautiful spot
Séjour de 3 nuits en août 2023

8/10 Bien

Victor Ivan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Está muy bonita y tranquila pura agusticidad!!
Séjour de 1 nuit en août 2023

4/10 Médiocre

Laura

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I got the Suite, and front beach. It was very difficult getting to actually see the beach from my suite 2. The palm trees were in the way. I was able to use cabana 2, however, there were always people there unable to enjoy! Pretty upset that my refrigerator was being un plugged aswell and my AC turned off by front staff, after I asked to keep it on at all times. Front desk control AC and I didn’t like that. I don’t know what kept biting me, but I woke up everyday with bites. Either mosquito or ants. Do not leave any type of drinks, food nothing on nightstand because ants will be all over! Noise was super loud at night, unable to sleep!
Séjour de 3 nuits en août 2023

10/10 Excellent

Jesus Homero

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente experiencia
Excelente, definitivamente volveríamos a ir
Séjour de 3 nuits en août 2023
Réponse de Reservations Agent, le 7 août 2023
Estimado Jesus,Realmente sois vosotros los que hacéis maravilloso este lugar para un retiro lleno de tranquilidad, en plena naturaleza, favoreciendo un encuentro directo con nuestro interior.Agradecemos tu comentario, te llevamos en el corazónNos ayuda a ser mejoresAtentamente

6/10 Satisfaisant

Erika Delarosa

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Too hot. My room was not cooling and the electricity would go out for a minute or so during the night.
Séjour de 3 nuits en juillet 2023
Réponse de Reservations Agent, le 7 août 2023
Dear Erika,You are really the ones who make this place wonderful for a retreat full of tranquility, surrounded by nature, favoring a direct encounter with our inner self.We appreciate your comment, we take you in our heartsHelp us to be betterBest regards

8/10 Bien

Mark, MIAMI

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pool area was nice and pool bartenders were amazing. Passion fruit margaritas were awesome
Séjour de 3 nuits en juillet 2023
Réponse de Reservations Agent, le 7 août 2023
Dear Mark,You are really the ones who make this place wonderful for a retreat full of tranquility, surrounded by nature, favoring a direct encounter with our inner self.We appreciate your comment, we take you in our heartsBest regards

10/10 Excellent

Claudia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall a wonderful experience.
Séjour de 3 nuits en juillet 2023
Réponse de Reservations Agent, le 7 août 2023
Dear Claudia,You are really the ones who make this place wonderful for a retreat full of tranquility, surrounded by nature, favoring a direct encounter with our inner self.We appreciate your comment, we take you in our heartsBest regards

10/10 Excellent

José Luis

Séjour de 2 nuits en juillet 2023

10/10 Excellent

Jessica

Séjour de 3 nuits en juillet 2023
Réponse de Reservations Agent, le 7 août 2023
Dear Jessica,You are really the ones who make this place wonderful for a retreat full of tranquility, surrounded by nature, favoring a direct encounter with our inner self.We appreciate your comment, we take you in our heartsBest regards

10/10 Excellent

Christian

Séjour de 2 nuits en juillet 2023
Réponse de Reservations Agent, le 7 août 2023
Dear Christian,You are really the ones who make this place wonderful for a retreat full of tranquility, surrounded by nature, favoring a direct encounter with our inner self.We appreciate your comment, we take you in our heartsBest regards

2/10 Horrible

Felisha

Séjour de 2 nuits en juin 2023
Réponse de Reservations Agent, le 7 août 2023
Brought my wife here for her 40th birthday. It was on her bucket list to visit Tulum. First, it is a king trip from the airport. Once we arrived, noticed that overall Tulum us beautiful. Ahau is a beautiful and unique property. Traditional Mexican architecture combined with modern influences. All rooms are individual bungalows. The problem here is that the a/c is turned off from 9am to 6pm. The last night we had to sleep without a/c because it broke. Informed staff and confirmed by checking the system, but not even issued credit for that night or even a meal. There are mosquitos and bugs everywhere. This hotel is not worth the nightly rate. Restaurant and beach staff is superb!!Respond Share with your staff

2/10 Horrible

Miguel

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en juin 2023
Réponse de Reservations Agent, le 22 juin 2023
Dear Miguel,Thank you very much for your comments, it was really a pleasure to have you with us and we hope you visit us soon in this beautiful paradise of the Mexican Caribbean, your comments make us better and serve you betterBest regards

4/10 Médiocre

ismael, palmetto bay

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Brought my wife here for her 40th birthday. It was on her bucket list to visit Tulum. First, it is a king trip from the airport. Once we arrived, noticed that overall Tulum us beautiful. Ahau is a beautiful and unique property. Traditional Mexican architecture combined with modern influences. All rooms are individual bungalows. The problem here is that the a/c is turned off from 9am to 6pm. The last night we had to sleep without a/c because it broke. Informed staff and confirmed by checking the system, but not even issued credit for that night or even a meal. There are mosquitos and bugs everywhere. This hotel is not worth the nightly rate. Restaurant and beach staff is superb!!
Séjour de 5 nuits en juin 2023

10/10 Excellent

Marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2023
Réponse de Reservations Agent, le 22 juin 2023
Dear Marie,Thank you very much for your comments, it was really a pleasure to have you with us and we hope you visit us soon in this beautiful paradise of the Mexican Caribbean, your comments make us better and serve you betterBest regards

10/10 Excellent

Vanessa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2023
Réponse de Reservations Agent, le 22 juin 2023
Dear Vanessa,Thank you very much for your comments, it was really a pleasure to have you with us and we hope you visit us soon in this beautiful paradise of the Mexican Caribbean, your comments make us better and serve you betterBest regards

10/10 Excellent

Jose Ricardo

Voyage en couple
Les points forts : Propreté et personnel et service
Todo excelente
Séjour de 2 nuits en mai 2023
Réponse de Reservations Agent, le 22 juin 2023
Dear Jose,Thank you very much for your comments, it was really a pleasure to have you with us and we hope you visit us soon in this beautiful paradise of the Mexican Caribbean, your comments make us better and serve you betterBest regards

4/10 Médiocre

ruben

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Reservations Agent, le 22 juin 2023
Dear Ruben,Thank you very much for your comments, it was really a pleasure to have you with us and we hope you visit us soon in this beautiful paradise of the Mexican Caribbean, your comments make us better and serve you betterBest regards

10/10 Excellent

antonio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muito bom e bem localizado.
Hotel muito bom e bem localizado, ao lado de tudo. Atendimento muito bom, destaque a ULYSSES. O quarto é bom, mas a cama de casal é pequena, pelo valor do hotel deveria ser uma queen.
Séjour de 4 nuits en avril 2023
Réponse de Reservations Agent, le 22 juin 2023
Dear Antonio,Thank you very much for your comments, it was really a pleasure to have you with us and we hope you visit us soon in this beautiful paradise of the Mexican Caribbean, your comments make us better and serve you betterBest regards

10/10 Excellent

Emma

Séjour de 1 nuit en mai 2023
Réponse de Reservations Agent, le 22 juin 2023
Dear Emma,Thank you very much for your comments, it was really a pleasure to have you with us and we hope you visit us soon in this beautiful paradise of the Mexican Caribbean, your comments make us better and serve you betterBest regards

10/10 Excellent

Amy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk staff here was the literal best I’ve ever encountered. We didn’t wait longer then 10 minutes for anything. If I could rate this hotel 100 stars I would. Such an incredible experience!
Séjour de 4 nuits en avril 2023
Réponse de Ahau Tulum Family le 1 mai 2023
Hiola Amy,We would like to thank you for such a nice review! Hopefully, we will see you back here soon! Best regards

10/10 Excellent

Arianna Natalie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love that it easy access to the beach, food was great!
Séjour de 3 nuits en avril 2023
Réponse de Ahau Tulum Family le 1 mai 2023
Hola Ariana!Thank you very much for staying here with us! Your feedback is very important to us.We look forward to welcoming you back soon!

6/10 Satisfaisant

Michael

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Service should be way better & it used to be.
Séjour de 2 nuits en avril 2023
Réponse de Ahau Tulum Family le 1 mai 2023
Hi Michael,Thank you for your staying with us and for your review. Your comment is very important as it helps us improve our service every day. Kind regards

10/10 Excellent

Benjamin

Séjour de 3 nuits en avril 2023
Réponse de Ahau Tulum Family le 1 mai 2023
Hola Benjamin!Hola! Thank you for the 5 star review!! Come back soon!! Best regards