Terrasse sur le toit
Vérifier la disponibilité

Avis sur Dreams Aventuras Riviera Maya - All Inclusive

4.5 out of 5
Dreams Aventuras Riviera Maya - All Inclusive
Km 269.5 Carretera Chetumal, Puerto Aventuras, QROO

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 166 avis sur 321." "
Note des voyageurs de 8 (Bien), d’après 74 avis sur 321." "
Note des voyageurs de 6 (Satisfaisant), d’après 45 avis sur 321." "
Note des voyageurs de 4 (Médiocre), d’après 19 avis sur 321." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 321." "

9,2/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Marco

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tiene una pequeña playa muy tranquila para los niños
Séjour de 2 nuits en mai 2024

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de SMM le 23 mai 2024
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 Excellent

KARA LYNN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2024
Réponse de SMM le 17 mai 2024
Dear Kara Lynn:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

8/10 Bien

Danielle

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
The resort was wonderful! I booked the Deluxe Pool View King and didn’t even realize it had a spiral staircase that lead up to a separate sitting area. A very cool surprise! If you are looking to stay somewhere that has a relaxing/chill vibe, this is the place to go. The only downside for me was the small pool. The resort has 2 swimming pools, but one is for preferred members only. I love lounging by the pool and soaking up the sun, but I could never find a spot. Also, if you’re someone who smokes, it is prohibited on the property. There is a designated smoking area outside by the entrance/parking…But I would definitely stay here again! :)
Séjour de 7 nuits en avril 2024
Réponse de SMM le 13 mai 2024
Dear Danielle:Thank you so much for taking the time to rate your recent experience in our facilities.We feel happy to read that we fulfill almost all your expectations.Receive warm regards from paradise.Looking forward to having you back in the near future.Leslie LópezSocial Media Manager

10/10 Excellent

Alma

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent service, love a la carte restaurant with no reservation and the food was great. All employees very nice like: Yanine, all reception team. Raul, Eleno, Paulina, Javier, Piero, Ángel, Octavio, Amado. All reception team. Wilbert. Excellent!! We never had this excellent experience in the Riviera Maya Resorts. THANK YOU!
Séjour de 4 nuits en avril 2024
Réponse de SMM le 6 mai 2024
Dear Alma:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 Excellent

Nick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great time
Séjour de 4 nuits en avril 2024
Réponse de SMM le 2 mai 2024
Dear Nick:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 Excellent

Lorena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband and I liked everything in this property. Everyone (staff) went above and beyond to make our vacation wonderful.
Séjour de 2 nuits en avril 2024
Réponse de SMM le 30 avr. 2024
Dear Lorena:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

8/10 Bien

Wai Yee

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience especially their staffs are all very friendly and kind. Food choices are well, although we have some stomach problems, probably better to stay with meat instead of seafood options. Pools and beach area are very kids friendly, room is always clean and tidy. Check in and out are easy. Night shows are also interesting and enjoyable. All the hotel staffs put in a lot of effort to make this resort a memorable place for families. The resort is close to key attractions in Rivera Maya. We didn’t leave the resort to explore the peurto adventuras area because our children are still young, but would have been a great day activity for couples. Will go back with kids again.
Séjour de 8 nuits en avril 2024
Réponse de SMM le 28 avr. 2024
Dear Wai:Thank you so much for taking the time to rate your recent experience in our facilities.We feel happy to read that we fulfill almost all your expectations.Receive cordial greetings from paradise!!Leslie López Social Media Manager

10/10 Excellent

Deborah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed in larger resorts, which may offer more amenities, but none surpass the customer service offered by Dreams. The quality of customer service we received from the very beginning, which was before we even arrived, was simply outstanding. We have never once in all of our travels been asked what our needs might be in advance of our arrival, those needs were met as well! Yanin Rodrguez, Christiane, and Paulina were simply outstanding in their customer service through our entire stay. We were given a full explanation of the facility upon arrival, another remarkable feature.One negative was closures of 3 restaurants for private functions while we were there. Another is not enough lounge chairs on the beach, which is characteristic of every resort we’ve stayed in regardless of the Island or resort. Overall, we loved our ocean view room, housekeeping was superb; the warmth and charm of a smaller hotel was very much appreciated. We look forward to a return in the future, and would highly recommend this resort.
Séjour de 6 nuits en avril 2024
Réponse de SMM le 18 avr. 2024
Dear Deborah:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent. No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

8/10 Bien

Shannon Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
7/10 for me. The property was beautiful, the beach was nice, spa was enjoyable, comfy rooms and the staff were excellent, especially Paulina. The problem for us (and others we talked to) was the food. It was very inconsistent, you’d get one thing one day, something the next and would be different portions or flavor (also applies to drinks). The food was hardly ever hot and things that were supposed to be crispy seemed like they sat for a while. I also did not like the pool food options, especially for preferred side. I’ve never been to a Mexican resort with limited Mexican food and just an awful pool menu. I don’t want hamburgers, hot dogs and 4 other not great options when I’m on vacation. I also felt that for lunch there should be no problem ordering from the Oceana menu to have at the pool. Having to go in and sit for nachos is weird. To be honest the food alone in the whole resort would deter me from coming back, which is a bummer because they have a lot of restaurant choices for being a smaller resort. We talked to others who frequent Dreams and said it was better before Hyatt bought them. I also wish there was a way for preferred members to get top shelf alcohol at the restaurants or other bars. Overall we did have a good stay, but there needs to be some improvements.
Séjour de 6 nuits en avril 2024
Réponse de SMM le 13 avr. 2024
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

8/10 Bien

Cathy

Séjour de 6 nuits en mars 2024
Réponse de SMM le 30 avr. 2024
Dear Cathy: Thank you very much for taking the time to rate your recent experience at the resort. We regret that this wasn't excellent. All your kind comments, we would love to know more about your experince and how can we make our guests' experiences better.Receive our best regards from paradiseLeslie LópezSocial Media Manager

4/10 Médiocre

derek

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There are many things. Not a 5 star. Place was dated. 4 Star at best. We had construction going outside our room several times. We had chunks of concrete on our deck several times. English was horrible I. The resort very hard to communicate especially in the pharmacy she spoke NO ENGLISH. Place was way ver priced. We have stayed at many places that we have paid less money and are alot nicer. Service was not great either. Had to keep bugging people to get things done. All in all would never go back. Spend your money elsewhere.
Séjour de 11 nuits en mars 2024
Réponse de SMM le 8 avr. 2024
Dear Derek: Thank you very much for taking the time to rate and write your recent experience at the resort.We regret that this wasn't excellent. All your kind comments, which are not common in our day to day, will be sent to the correspondent areas. With this, we would love to recover your trust.Receive our best regards from paradise.Leslie LópezSocial Media Manager

6/10 Satisfaisant

Jennifer

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Came here for a wedding recently, property is very sub par and staff are very inattentive. Its had a refresh but its paint on paint on paint. Food is just average. Resort as a whole is very noisy so if you like to party this is the place for you. If it’s just you and your spouse maybe look elsewhere.
Séjour de 3 nuits en avril 2024
Réponse de SMM le 5 avr. 2024
Dear guest: Thank you very much for taking the time to rate and write your recent experience at the resort.We regret that this wasn't excellent. All your kind comments, which are not common in our day to day, will be sent to the correspondent areas. With this, we would love to recover your trust.Receive our best regards from paradise.Leslie LópezSocial Media Manager

10/10 Excellent

Pradeep

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
That was on up hill and very nice view of the ocean
Séjour de 5 nuits en mars 2024
Réponse de SMM le 4 avr. 2024
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

6/10 Satisfaisant

Damian Lee

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We usually like Dreams and feel the extra cost is worth it. In this case this small hotel is tired and i need of updates. The ‘preferred’ check in is 2 desks on the 7th floor. The preferred club lounge feels like an outdates airport lounge. Then we were sent down to floor 5 which was not preferred. I asked to transfer hotels but they were all booked due to spring break. The management did upgrade us to the preferred floor. The room had an ocean view and was bigger. Management also booked us bali beds daily. Thank goodness for little touches from individuals because the hotel didnt feel worthy of what we expect from Dreams and would have us think twice about Expedia VIP and Dreams in the future
Séjour de 5 nuits en mars 2024
Réponse de SMM le 1 avr. 2024
Dear Damian: Thank you very much for taking the time to rate and write your recent experience at the resort. We regret that this wasn't excellent. All your kind comments, which are not common in our day to day, will be sent to the correspondent areas. With this, we would love to recover your trust.Receive our best regards from paradise.Leslie LópezSocial Media Manager

10/10 Excellent

Jorge Andres

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo el personal es muy atento y servicial, las instalaciones son muy bien tenidas! La playa muy tranquila y agradable. Hotel súper recomendable!
Séjour de 5 nuits en mars 2024
Réponse de SMM le 29 mars 2024
Estimado Jorge: Muchas gracias por calificar su reciente estadía en Dreams Aventuras Riviera Maya. Estamos contentos de ver que su estadía fue muy buena dentro de nuestras instalaciones.¡Reciba saludos cordiales desde el paraíso!Esperando su regreso en un futuro próximo.Leslie LópezSocial Media Manager

10/10 Excellent

Martha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente playa, excelente comida y siempre espacios disponibles, servicio muy amable
Séjour de 4 nuits en mars 2024
Réponse de SMM le 28 mars 2024
Estimado huésped: Muchas gracias por calificar su reciente estadía en Dreams Aventuras Riviera Maya. Estamos contentos de ver que su estadía fue muy buena dentro de nuestras instalaciones.¡Reciba saludos cordiales desde el paraíso!Esperando su regreso en un futuro próximo.Leslie LópezSocial Media Manager

6/10 Satisfaisant

Michael

Voyage en famille
The gated community where we could rent a golf cart to explore. My husband likes the golfing.
Séjour de 5 nuits en mars 2024
Réponse de SMM le 25 mars 2024
Dear MIchael: Thank you very much for taking the time to rate and write your recent experience at the resort.We regret that this wasn't excellent. All your kind comments, which are not common in our day to day, will be sent to the correspondent areas. With this, we would love to recover your trust.Receive our best regards from paradise.Leslie LópezSocial Media Manager

10/10 Excellent

Romel, new york

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's a small cozy resort with all amenities you need but it's old an needs some remodeling and updates
Séjour de 8 nuits en mars 2024
Réponse de SMM le 22 mars 2024
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 Excellent

Duseop

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All staff are very kind. Paulina & Francisco was best staff. Best place to relax and get weight. I will definitely back to here.
Séjour de 4 nuits en mars 2024
Réponse de SMM le 9 mars 2024
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent. No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 Excellent

Allison

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing facilities, staff was so friendly and helpful, beautiful atmosphere
Séjour de 6 nuits en février 2024
Réponse de SMM le 26 févr. 2024
Dear Allison:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

8/10 Bien

Courtney

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From the moment we got to the resort we were met with wonderful hospitality. We booked though Expedia and they upgraded us to Priority for free which meant we had access to a private pool, restaurant, and spa which guest without priority do not. Albuerto was our concierge and he was fantastic! This resort was very theraputic, relaxing, and intimate. It was also in its own gated community which had many amenities. The biggest con of this resort was the food, and beach. If you are looking for high quality of either of the prior mentioned this may not be the place for you however we were able to look past that due to the amazing staff and the vibe the resort had. Extremely clean and wonderful entertainment at night, this is a small resort compared to other options, so you will not get the big party experience but rather meet some people you might run into once a day. I would recommend this resort for individuals with young children who may want to try out an all inclusive resort but not worry about getting lost or having to walk a mile to get to your room/bathroom, or couples who are looking for a more low-key vacation experience.
Séjour de 3 nuits en février 2024
Réponse de SMM le 26 févr. 2024
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 Excellent

Richard

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The taxi service to local areas were way overpriced 3 mile ride 50 dollars ourrages
Séjour de 4 nuits en février 2024
Réponse de SMM le 16 févr. 2024
Dear Richard:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent. No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

4/10 Médiocre

Katharine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Lizette le 14 févr. 2024
Dear guest: Thank you very much for taking the time to rate and write your recent experience at the resort.We regret that this wasn't excellent. All your kind comments, which are not common in our day to day, will be sent to the correspondent areas. With this, we would love to recover your trust.Receive our best regards from paradise.

10/10 Excellent

Adedayo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de SMM le 6 févr. 2024
Dear Adedayo:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent. No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 Excellent

Melissa Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en janvier 2024
Réponse de SMM le 6 févr. 2024
Dear Melissa:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

6/10 Satisfaisant

Joan, Dorchester

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort is nice. Beautiful resort.the resort needs to come up with activities and more to do after 11pm. Is dead after that, not alot for you to do besides to go to sleep. The food was my main issue. A group of 12 And more Than half of my group got sick. The Patio Restaurant was the worst unfortunately.
Séjour de 6 nuits en janvier 2024
Réponse de SMM le 31 janv. 2024
Dear Joan: Thank you very much for taking the time to rate your recent experience at the resort. We regret that this wasn't excellent. All your kind comments, we would love to know more about your experince and how can we make our guests' experiences better.Receive our best regards from paradise!Leslie LópezSocial Media Manager

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was exceptional! They were always so helpful and would even walk you to wherever you were asking for directions. The restaurants were also very good and had a great variety. We enjoyed having the pool and the ocean right there on the property. It was a great vacation and we would love to go back!
Séjour de 4 nuits en décembre 2023
Réponse de SMM le 24 janv. 2024
Dear Susan:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent. No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

8/10 Bien

Doris

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de SMM le 22 janv. 2024
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 Excellent

Dewin

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de SMM le 21 janv. 2024
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

2/10 Horrible

JAMIE Nasr

Séjour de 5 nuits en janvier 2024
Réponse de SMM le 17 janv. 2024
Dear Jamie, Thank you for taking the time to share your comments with us. We regret to know that your stay with us was not quite pleasant due to some situations.We want to share with you that feedback from our dear guests is of the utmost importance to us. Your comments will be sent to the corresponding departments.Kind regards.Leslie LópezSocial Media Manager

10/10 Excellent

Shaquila

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, helpful, and friendly staff. Our room had an odor but other than that we enjoyed
Séjour de 4 nuits en janvier 2024
Réponse de SMM le 8 janv. 2024
Dear Shaquila:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

2/10 Horrible

Kenyalyn

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Just boring, and old.
Séjour de 3 nuits en novembre 2023
Réponse de SMM le 8 janv. 2024
Dear Kenyalyn:Thank you very much for taking the time to rate and write your recent experience at the resort.We regret that this wasn't excellent. All your kind comments, which are not common in our day to day, will be sent to the correspondent areas. With this, we would love to recover your trust.Receive our best regards from paradise.Leslie LópezSocial Media Manager

10/10 Excellent

Sunshine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en décembre 2023
Réponse de SMM le 8 janv. 2024
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

6/10 Satisfaisant

Delores

Voyage en famille
Les points forts : Propreté et personnel et service
We loved el patio Mexican restaurant. Staff was amazing. We went 01/03 around 6:30 and I think her name was Elba and waiter Fernando were the best. The chef came out to ask how the food was and the tortilla soup and fajitas the best!
Séjour de 4 nuits en décembre 2023
Réponse de SMM le 8 janv. 2024
Dear Delores: Thank you very much for taking the time to rate and write your recent experience at the resort.We regret that this wasn't excellent. All your kind comments, which are not common in our day to day, will be sent to the correspondent areas. With this, we would love to recover your trust.Receive our best regards from paradise.Leslie LópezSocial Media Manager

8/10 Bien

Tracy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for five days with two adults, two teens. The staff is very friendly with good English skills. The property isn’t new but rooms are spacious, clean, and comfortable. The food was very good at El Patio, middle of the road elsewhere. Fun little shows, lots of chairs available at the pool and beach. Neighborhood was fun to walk around. Hotel beach is very shallow but good for little kids, we liked the natural pool a lot. It never felt too crowded. Spa was nice, well-equipped gym, and the small size of the resort plus extra friendly staff made it feel very manageable. Great place for younger kids, good accessibility for people with disabilities. We liked it a lot
Séjour de 6 nuits en décembre 2023
Réponse de SMM le 8 janv. 2024
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

8/10 Bien

Mario

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Janin was excellent in quickly addressing our room problem
Séjour de 6 nuits en décembre 2023
Réponse de SMM le 8 janv. 2024
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Long time traveler
Very nice resort. Everything wonderful but the food
Séjour de 3 nuits en décembre 2023
Réponse de SMM le 5 janv. 2024
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

6/10 Satisfaisant

Sarah

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Medicore
I would review this resort as just okay, not great but not bad. We found the staff friendly, most of the food was quite good and the shows weren't bad. The location was good for excursions but if you're looking for a nice beach go elsewhere. The two biggest issues were housekeeping and room service. The housekeeping was good for 3 days and then it got really bad. Always missing water and towels , counters not wiped and just overall bad service, we were on the preferred side too so we expected better. You had to order room service hours in advance to get it at a specific time and it closes at 11 but they won't take any orders passed 10 and there is nowhere else to eat. Overall, we expected better and will stay elsewhere on our next vacation.
Séjour de 7 nuits en décembre 2023
Réponse de SMM le 2 janv. 2024
Dear guest.Thank you for taking the time to share your comments with us. We regret to know that your stay with us was not quite pleasant due to some situations.We want to share with you that feedback from our dear guests is of the utmost importance to us. Your comments will be sent to the corresponding departments.Kind regards.Leslie LópezSocial Media Manager

10/10 Excellent

Rabea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
What a great stay! The staff is amazing and honestly make it a dream!! Can’t wait to return
Séjour de 1 nuit en décembre 2023
Réponse de SMM le 29 déc. 2023
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 Excellent

Marcela

Séjour de 3 nuits en décembre 2023
Réponse de SMM le 16 janv. 2024
Dear Marcela:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent!No doubt, our team will be very happy, reading your kind comments about our resort. We look forward to welcoming you to your second home in the near future!!Leslie López Social Media Manager

10/10 Excellent

Ross David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff here really go above and beyond. The hospitality was spectacular. Highly recommend for service staff at the pools, the restaurants, especially the concierges, so many to help, very much appreciated!! The food is decent. No complaints for what it is, nothing knocked it out of the park for me. I have celiac disease though, so the gluten free options are very limited for me. Definitely more a family oriented property. Great options for excursions at the hotel. Great hotel for kids and families. The Preferred upgrade is definitely nice. You get the private pool and restaurant which is much more quiet than the main pool areas with all the families. Overall recommend, the staff is top notch. It's a boutique resort with only 300 rooms on a marina and golf community so very walkable with shops and restaurants and airbnbs and rentals. VERY SAFE!
Séjour de 3 nuits en décembre 2023
Réponse de SMM le 29 déc. 2023
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 Excellent

Ashkan

Séjour de 7 nuits en décembre 2023
Réponse de SMM le 29 déc. 2023
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 Excellent

Amie

Séjour de 7 nuits en décembre 2023
Réponse de SMM le 13 janv. 2024
Dear Amie:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 Excellent

Tanya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I took my wife for her birthday and she instantly fell in love. The staff was excellent the food was better the most resorts and the facilities was very clean. Also lots of tequila!! Highly recommend hotel. She had a private dinner for her birthday and they created a special menu just for her exactly what she wanted. Thank you for the hospitality can’t wait till next time.
Réponse de Liz le 20 déc. 2023
Dear Tanya! Thank you for kind words. We are glad to hear your wife had a great experience during your stay. We hope to be able to host you soon!

10/10 Excellent

Catherine Lynn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time at Dreams. The room was beautiful, staff was knowledgeable and friendly. The property was beautiful and the bar by the lagoon and the lagoon itself was amazing. Great spa with excellent massages. How nice to not get a receipt for every single thing. We even had incense in the bathroom. I will look for another Dreams property next time we vacation.
Séjour de 4 nuits en décembre 2023
Réponse de SMM le 7 déc. 2023
Dear Catherine:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 Excellent

Micah Shawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de SMM le 6 déc. 2023
Dear Shaw:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent. No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

8/10 Bien

Bethany

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Top service from Andrea, manager of restaurants and bar.
Séjour de 8 nuits en novembre 2023
Réponse de SMM le 30 nov. 2023
Dear Bethany:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent. No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 Excellent

Klodiana

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the resort. Small, clean, quiet, family friendly
Séjour de 7 nuits en novembre 2023
Réponse de SMM le 28 nov. 2023
Dear Klodiana:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent. No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 Excellent

Tiffany

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de SMM le 21 nov. 2023
Dear Tiffany:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager