Avis sur Iberostar Paraíso del Mar - All Inclusive
Iberostar Paraíso del Mar - All Inclusive
Playa del Carmen, QROO
Avis
8,2
Très bien
9,0/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
27 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
10/10 Excellent
Cristina
17 févr. 2024
Cristina
Séjour de 4 nuits en février 2024
10/10 Excellent
hans
Voyage en famille
7 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
hans
Séjour de 5 nuits en avril 2023
8/10 Bien
Jean-Pierre
Voyage en famille, Voyage en groupe
28 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean-Pierre
Séjour de 5 nuits en mars 2023
10/10 Excellent
Dominic
2 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dominic
Séjour de 5 nuits en février 2023
10/10 Excellent
Anthony
14 févr. 2023
Anthony
Séjour de 4 nuits en février 2023
6/10 Satisfaisant
Jean-Pierre
Voyage en groupe
29 avr. 2022
Les points forts : Propreté et personnel et service
Jean-Pierre
Séjour de 5 nuits en avril 2022
8/10 Bien
Carlos
Voyage en couple
14 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carlos
Séjour de 8 nuits en avril 2022
10/10 Excellent
Francine
Voyage en couple
14 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Francine
Séjour de 9 nuits en avril 2022
10/10 Excellent
Thibaud
Voyage en famille
13 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super vacaciones en familia
Thibaud
Séjour de 3 nuits en avril 2022
10/10 Excellent
ALINE
Voyage en famille
10 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ALINE
Séjour de 9 nuits en novembre 2021
10/10 Excellent
VANESSA
Voyage en famille
22 nov. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
VANESSA
Séjour de 1 nuit en octobre 2021
10/10 Excellent
Voyageur vérifié
Voyage en famille
8 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 14 nuits en février 2020
10/10 Excellent
Laurence, Genas
Voyage en famille
6 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laurence
Séjour de 7 nuits en décembre 2019
8/10 Bien
Voyageur vérifié
26 mars 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 8 nuits en mars 2019
8/10 Bien
Alain, Soissons
2 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alain
Séjour de 14 nuits en septembre 2018
8/10 Bien
FLORIANE, PARIS
4 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
En pleine nature
FLORIANE
Séjour de 3 nuits en août 2018
8/10 Bien
Laura E
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Laura E
Séjour de 5 nuits en mai 2024
8/10 Bien
Jan
Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jan
Séjour de 7 nuits en mai 2024
10/10 Excellent
Christina
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christina
Séjour de 5 nuits en mai 2024
Réponse de Quality Manager le 22 mai 2024
We thank you for choosing Iberostar Paraiso Del Mar as host of your recent vacations.It is a pleasure to know that you enjoyed your vacation experience. On the other hand,we assure you that we are fully committed to our guests and their safety and well-being. For this reason, we kindly suggest to our guests to wear appropriate footwear in the pool area, to avoid any mishaps. This is an area that is constantly humid due to its proximity to water. We reiterate the seriousness with which Iberostar Hotels & Resorts takes all matters related to the safety of our guests and our total commitment to their well-being.We appreciate the time you have taken to share your comments with us and we hope to have the opportunity to serve you once again in the near future.Best regards,
10/10 Excellent
Dawn
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dawn
Séjour de 4 nuits en mars 2024
Réponse de Quality Manager le 27 mai 2024
We want you to know that your review of Iberostar Paraiso Del Mar is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience.Again, we appreciate your positive comments and look forward to welcoming you back again soon.Best Regards,
10/10 Excellent
Erick Samuel
Voyage en famille
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erick Samuel
Séjour de 7 nuits en avril 2024
Réponse de Gerente de Calidad le 9 mai 2024
Saber que ha disfrutado de una agradable estancia en Iberostar Paraiso Del Mar y recibir sus observaciones, tan positivas, nos anima a seguir trabajando con más ilusión en nuestro camino hacia la excelencia.Muchas gracias por esta valoración. Esperamos saludarle de nuevo en un futuro próximo.Atentamente,
10/10 Excellent
WALTER
Voyage en groupe, Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
WALTER
Séjour de 4 nuits en mai 2024
Réponse de Gerente de Calidad le 14 mai 2024
Saber que ha disfrutado de una agradable estancia en Iberostar Paraiso Del Mar y recibir sus observaciones, tan positivas, nos anima a seguir trabajando con más ilusión en nuestro camino hacia la excelencia.Muchas gracias por esta valoración. Esperamos saludarle de nuevo en un futuro próximo.Atentamente,
4/10 Médiocre
carol
Voyage en famille
29 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
carol
Séjour de 5 nuits en avril 2024
Réponse de Quality Manager le 30 avr. 2024
Thank you for taking the time to share your impressions of your stay at Iberostar Paraiso del Mar. With great concern, we read that during your stay we were not able to meet your expectations. Excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. Every staff member of our team works very hard in order to anticipate and please your needs and our goal is to make everything to make your stay a memorable experience.We will pass on your comments to the correct department for their consideration and we will do our best to ensure that any situation that does not meet our criteria is corrected. We apologize for any inconvenience. Finally, we thank you once again for your opinion and we look forward to welcoming you back again. Until then, we wish you all the best.Best regards,
10/10 Excellent
Andrea
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrea
Séjour de 3 nuits en avril 2024
Réponse de Quality Manager le 30 avr. 2024
We thank you for taking the time to share this wonderful impression of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere.On the other hand, we sincerely regret that your room did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us. We strive daily for complete customer satisfaction. Our maintenance and housekeeping departments follow a strict maintenance program in order to keep our rooms in excellent condition, however, we will pass on your comments to the proper department for their consideration.For future occasions, we kindly ask our guests to approach our Public Relations department for anything you may need in order to make your stay more comfortable.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,
10/10 Excellent
Izabela
Voyage en couple
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Izabela
Séjour de 10 nuits en avril 2024
Réponse de Quality Manager le 25 avr. 2024
First of all, we want to thank you for choosing Iberostar Paraiso Del Mar for the sixth time.As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.Best Regards,
8/10 Bien
Ali
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ali
Séjour de 6 nuits en avril 2024
8/10 Bien
Joel
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joel
Séjour de 4 nuits en avril 2024
4/10 Médiocre
Alex
Voyage en famille
15 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Alex
Séjour de 3 nuits en avril 2024
Réponse de Quality Manager le 18 avr. 2024
First of all, we want you to know that we appreciate you taking the time to notify us about your recent holiday. We sincerely appreciate your words towards our staff who are characterized by their kind and helpful manner. We will congratulate them on your behalf and we are delighted that they could enhance your stay with us.On the other hand, we know how important an aspect food and beverages are for our guest's overall experience, therefore we deeply regret that you have not been able to fully enjoy our gastronomic offer. Allow us to mention that a passion for gastronomy is one of the main attractions of our hotel, and our team of hand-picked professional chefs, using only the highest quality ingredients, aim to please the palates of our valued guests. It is disappointing to read your observations, however, we will take note and use the improvement opportunity that this gives us.As you mentioned, we have a policy where it is forbidden to reserve sunbeds and in the event someone reserves them for more than one hour without using them, our staff will kindly remove towels and personal items from them. We regret that some of our guests do not follow this policy well, however, we can assure you that everyday our staff does everything in their hands to verify this internal policy is being followed. Our goal is your complete satisfaction and to make you feel as relaxed and pampered as possible. Please know that we appreciate your feedback regarding the aspects that did not make your stay as pleasant as it could have been. We hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,
6/10 Satisfaisant
Sheniqua
Voyage en famille, Voyage en groupe
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sheniqua
Séjour de 2 nuits en avril 2024
Réponse de Quality Manager le 16 avr. 2024
We are very happy to read that Iberostar Paraiso del Mar has lived up to your expectations. We look forward to serving you again to repeat or even surpass this experience.Best Regards,
10/10 Excellent
Marta
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marta
Réponse de Quality Manager le 10 avr. 2024
We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at Iberostar Paraiso Del Mar. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.We would like to thank you once again for your appreciation and hope to welcome you back again soon.Best Regards,
8/10 Bien
Carol
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carol
Séjour de 4 nuits en avril 2024
Réponse de Gerente de Calidad le 9 avr. 2024
Es un verdadero placer leer que Iberostar Paraiso Del Mar ha estado a la altura de sus expectativas. Compartiremos sus comentarios con todo el equipo porque tratamos de convertir cada estancia en una experiencia inolvidable, y nos enorgullece saber que lo hemos logrado y que regresa a casa con la mejor energía.Esperamos que nos vuelva a dar la oportunidad de saludarle nuevamente.Atentamente,
10/10 Excellent
Ryan Lee
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ryan Lee
Séjour de 7 nuits en mars 2024
Réponse de Quality Manager le 1 avr. 2024
We would like first and foremost to thank you for choosing Iberostar Paraiso Del Mar for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Also, we are delighted to know that the service provided by our wonderful staff has exceeded your expectations.Thank you for sharing this positive feedback and we hope to welcome you back again soon.Best Regards,
10/10 Excellent
Daniel
Voyage en famille, Voyage en couple
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 11 nuits en mars 2024
Réponse de Quality Manager le 1 avr. 2024
Thank you for choosing Iberostar Paraiso Del Mar on your most recent vacation.We hope you have enjoyed a wonderful holiday.We also take this opportunity to kindly remind you that our team is always at your disposal for anything you may need and make your vacations a memorable experience.We look forward to welcoming you once again in the future.Best regards,
6/10 Satisfaisant
Rachel
24 mars 2024
Les points forts : Propreté et personnel et service
Rachel
Séjour de 7 nuits en mars 2024
8/10 Bien
Alfonso
Voyage en famille, Voyage en groupe
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alfonso
Séjour de 5 nuits en mars 2024
Réponse de Quality Manager le 25 mars 2024
We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best.Kind Regards,
8/10 Bien
Douglas E
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Douglas E
Séjour de 4 nuits en janvier 2024
Réponse de Quality Manager le 25 mars 2024
It is always excellent for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our hospitality at Iberostar Paraiso Del Mar.We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail.We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon.Best Regards,
8/10 Bien
Wendy
Voyage en groupe
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wendy
Séjour de 7 nuits en mars 2024
Réponse de Quality Manager le 13 mars 2024
We extend our gratitude for choosing Iberostar Paraiso Del Mar as your most recent holiday destination.It is gratifying to read that overall you had a great vacation experience with us. Also, we are happy to hear that you enjoyed the service provided by our wonderful staff.On the other hand, it has been quite disappointing to know that you have not been completely satisfied with our japanese restaurant. Gastronomy is such an important pillar in our Resorts, with our professional chefs using only the highest quality ingredients aim to please the palates of our valued guests, as we know that this is a principal factor in a satisfactory holiday experienceAlso, we would like to mention that since January 2023 the Government has enacted a new non-smoking law, in all public places, including outdoors. However, we have designated certain areas for smoking. We regret this meant an inconvenience for you. Likewise, we thank you for sharing your observations and we hope to welcome you back once again in the near future.Kind regards,
8/10 Bien
Kaitlyn
4 mars 2024
Kaitlyn
Séjour de 4 nuits en décembre 2023
10/10 Excellent
Sonia Marie
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sonia Marie
Séjour de 7 nuits en février 2024
10/10 Excellent
Celeste Jean
28 févr. 2024
Celeste Jean
Séjour de 7 nuits en février 2024
10/10 Excellent
Deepak
Voyage en famille
28 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deepak
Séjour de 5 nuits en février 2024
Réponse de Quality Manager le 1 mars 2024
Your review of Iberostar Paraiso Del Mar is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience.Again, we thank you for your kind comments and we look forward to welcoming you back again soon.Best Regards,
6/10 Satisfaisant
Joan
Voyage en famille
17 févr. 2024
Joan
Séjour de 4 nuits en février 2024
Réponse de Quality Manager le 20 févr. 2024
Thank you for choosing Iberostar Paraiso Del Mar for your recent holiday. Allow us to say that at Iberostar, we are on a daily quest for culinary perfection. Our team of hand-picked professional chefs, using only the highest quality ingredients aim to please the palates of our valued guests. It is disappointing to read your observations, however, we will take note and use the improvement opportunity that this gives us.On the other hand,it is important to mention that Iberostar Hotels & Resorts is proud to be environmentally conscious and for this reason our exotic wildlife roams around the resort, as this is their natural habitat.Coatis are part of the fauna of the location that we are situated in and we are glad to let you know that we have biologists on-site who take special care of them and of all the species that inhabit the property as well. It is important to mention that we strive to be in complete harmony with our environment while we provide a safe and secure environment for all our guests. Once more we thank you for choosing Iberostar and we hope to welcome you back again in the future.Best regards,
6/10 Satisfaisant
Stanley
Voyage en famille
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stanley
Séjour de 7 nuits en février 2024
Réponse de Quality Manager le 16 févr. 2024
First of all, we want to thank you for choosing Iberostar Paraiso Del Mar for the fourth time.We are delighted to know that our beautiful facilities and the service provided by our wonderful staff were to your liking.On the other hand, we are saddened to hear that on this occasion our culinary offer did not live up to your expectations because a passion for gastronomy is one of the strengths of our Resort. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.Finally we would like to say that your comments are invaluable in helping us create the ideal holiday experience and we really hope you will allow us another opportunity to show you that your holiday experience can be improved.Best regards,
10/10 Excellent
Mohammad
Voyage en famille
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mohammad
Séjour de 4 nuits en février 2024
Réponse de Quality Manager le 12 févr. 2024
We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Paraiso Del Mar and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,
10/10 Excellent
Sharon
Voyage en famille avec de jeunes enfants, Voyage en famille
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sharon
Séjour de 7 nuits en février 2024
Réponse de Quality Manager le 12 févr. 2024
It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others.The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying.Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,
2/10 Horrible
Sandra
Voyage en famille
29 janv. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Horrible food and service!
Sandra
Séjour de 4 nuits en janvier 2024
8/10 Bien
Tim
24 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tim
Séjour de 7 nuits en décembre 2023
Réponse de Quality Manager le 25 janv. 2024
First and foremost, we would like to express our appreciation to you for choosing Iberostar Paraiso Del Mar for your holidays and for taking the time to share your comments with us. We have treated your opinion as a success story and we would all be delighted to welcome you back in the not too distant future. Until then we wish you all the best.Kind Regards,
10/10 Excellent
KARLA LILIANA
Voyage en famille
24 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
KARLA LILIANA
Séjour de 6 nuits en janvier 2024
8/10 Bien
JOSÉ GUTIÉRREZ
Voyage en couple
22 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JOSÉ GUTIÉRREZ
Séjour de 6 nuits en janvier 2024