Plage, sable blanc, chaises longues, parasols
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Avis sur Fairmont Mayakoba Riviera Maya - All Inclusive

5 out of 5
Fairmont Mayakoba Riviera Maya - All Inclusive
Carretera Fed.Cancún- Playa del Carmen, KM 298, Solidaridad, Playa del Carmen, QROO

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 480 avis sur 603." "
Note des voyageurs de 8 (Bien), d’après 88 avis sur 603." "
Note des voyageurs de 6 (Satisfaisant), d’après 23 avis sur 603." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 603." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 603." "

9,8/10

Propreté

9,6/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

8/10 Bien

PATRICK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel à Mayakoba, 1/2h voiture du centre de Playa
Très bel hôtel avec de bonnes prestations Restaurants proposant de la nourriture de qualité Bon à savoir : - la plage est artificielle et des murs coupe-vagues ont été installés à une centaine de mètres du bord de la plage, ce qui gâche la vue (même si apparemment utiles pendant les ouragans) et créé une plage/lagon sans mouvements, un peu ennuyant. Ces installations n’apparaissent pas dans les photos officielles de l’hôtel - le site de l’hôtel est gigantesque, construit autour d’un golf. Les chambres sont éloignées de la plage, accessible par un système de transfert en voiturettes de golf…il ne faut pas oublier sa crème solaire dans la chambre et s’en rendre compte sur la plage - le all inclusive peur avoir son intérêt, mais il faut prendre en compte la propina (minimum 15%) et, vu pour la 1ere fois, possible de laisser une extra-propina!!…
Séjour de 2 nuits en février 2022
Réponse de Sincerely, Abril Ronzon Quality & Hygiene Manager le 28 févr. 2022
Dear Patrick Thank you very much for your recent visit to Fairmont Mayakoba, rest assured that each of your comments will be shared with our team, to create better experiences.

10/10 Excellent

Laurent, Cannes

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Etablissement plus que parfait tant pour le cadre, les infrastructures, les services proposés que la gentillesse des employés
Séjour de 9 nuits en novembre 2019
Réponse de Fairmont Mayakoba le 5 déc. 2019
Cher Laurent, Merci beaucoup de nous avoir choisi pour votre dernière visite à la Riviera Maya. C'est bien pour nous de savoir que vous avez passé un séjour mémorable avec nous. S'il vous plaît revenir bientôt. Salutations du Mexique. Agustin Poot

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le service 5 étoiles, la nourriture, la qualité des chambres, la façon de nous recevoir, tout était parfait.
Séjour de 7 nuits en novembre 2019
Réponse de Fairmont Mayakoba le 21 nov. 2019
Estimado huesped: Muchas gracias por compartirnos sus comentarios sobre su experiencia inolvidable en Fairmont Mayakoba. Por favor vuelva pronto Agustin Poot

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Établissement Exceptionnel que ce soit en couple ou en famille
Séjour de 4 nuits en juin 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Site exceptionnel, service hors-pair, un vrai 5 étoiles. L’aménagement à l’an plage est très bon, mais je m’attendais à une plus belle plage... les équipes devait constamment nettoyer les algues. Mais en sommes, elle restait propre.
Séjour de 7 nuits en mai 2019
Réponse de Chef de Qualité le 19 mai 2019
Merci pour votre visite et vos commentaires. Nous espérons qu'il reviendra bientôt. Avec nos meilleures salutations, Isamu Tsuji

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un excellent séjour à Mayakoba <3
Un hotel excellent, un personnel attentionné et des restaurants offrant une nourriture divinement bonne.
Séjour de 3 nuits en février 2019
Réponse de Isamu Tsuji / Chef de Qualite le 23 févr. 2019
Merci pour votre visite et vos commentaires. Nous espérons vous revoir bientôt. Cordialement, Isamu Tsuji Chef de Qualite

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super hôtel, piscines magnifique. Cadre naturelle avec balade en bateau. Côté très peu touchée par les sargaces. Attention, resort free à payer sur place un peu élevée
Séjour de 3 nuits en août 2018
Réponse de Chef de Qualité le 23 août 2018
Nous vous remercions pour vos commentaires suite à votre séjour à Fairmont Mayakoba. A bientot;

10/10 Excellent

erwin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Incroyable hôtel
Remarquable Incroyable Parfait Restaurant délicieux Cadre magique
Réponse de Fairmont Mayakoba le 21 mai 2017
Erwin, Merci de rester avec nous!

10/10 Excellent

Luis

Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Manager le 25 mai 2024
Estimado Luis,Muchas gracias por su reciente visita y preferencia, estamos muy felices de saber que disfrutó su estancia. Esperamos Hospedarlo nuevamente.Sinceramente,Gerente de Guest Relations

10/10 Excellent

Silvia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great resort exceptional service!
Séjour de 7 nuits en mars 2024
Réponse de Guest Relations Manager le 6 avr. 2024
Dear silvia,Thank you very much for your recent stay and preference. We are very happy to know that you enjoyed the visit. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

8/10 Bien

Evan

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Food wasn’t good
Séjour de 7 nuits en mars 2024
Réponse de Guest Relations Manager le 3 avr. 2024
Dear Evan,Thank you very much for your preference and visit. We are happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
Réponse de Guest Relations Manager le 31 mars 2024
Dear David,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 Excellent

michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
One of our favorite spring breaks at this property.
Séjour de 6 nuits en mars 2024
Réponse de Guest Relations Manager le 31 mars 2024
Dear Michael,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 Excellent

Victoria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a beautiful property and beach. The property is enormous and a thorough orientation at check in would have been helpful. The staff are very friendly and helpful. Advice to pre-book dinner reservations (before arrival) would also have been helpful. We could not get dinner reservations, most nights before 8:30 pm. Overall very nice resort.
Séjour de 6 nuits en mars 2024
Réponse de Guest Relations Manager le 25 mars 2024
Dear Victoria,Thank you very much for your recent stay and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Warm regards,Guest Relations Manager

10/10 Excellent

Sindy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fairmont Mayakoba was the most beautiful and relaxing place my husband and I have stayed. It was much needed time with our family. We WILL be back!
Séjour de 6 nuits en février 2024
Réponse de Guest Relations Manager le 27 févr. 2024
Dear Sindy,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed your stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 Excellent

Scott

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful resort with incredible service! Rodrigo, Gilberto, Anthony and the rest of the Mayakoba staff made the trip amazing. Can not go wrong with visiting Mayakoba. We will be back again.
Séjour de 7 nuits en février 2024
Réponse de Guest Relations Manager le 27 févr. 2024
Dear Scott,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed your stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 Excellent

Nusrat

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent resort
Séjour de 7 nuits en février 2024
Réponse de Guest Relations Manager le 25 févr. 2024
Dear Nusrat,Thank you very much for your recent visit and preference. We are delighted to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 Excellent

Mary Kathryn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed at this property before but this was the first time since it had been renovated. The room was perfect, clean and close to lobby. The restaurants offered a wide variety of delicious food. We chose the all inclusive package and we were happy that we did that. We enjoyed spending our days between the pools and the beach.
Séjour de 5 nuits en février 2024
Réponse de Guest Relations Manager le 25 févr. 2024
Dear Mary,Thank you very much for your recent visit and preference. We are delighted to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

8/10 Bien

Samaneh

The nature around is beautiful, the property is not stroller friendly, there are no ramps to some of the restaurants They dont clean the rooms much, just the bare minimum like chnaging towels The food is phenomenal The all inclusive package does not include everything which is confusing and frustrating because you have to keep asking whats included
Séjour de 7 nuits en février 2024
Réponse de GuestRelationsManager le 17 févr. 2024
Dear M. Samaneh, Thank you very much for your recent visit and preference. We will share your comment to the departments involved. We really appreciate your feedback.Sincerely,Guest Relations Manager

10/10 Excellent

Andrew

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel, service, restaurants and amenities.
Séjour de 7 nuits en janvier 2024
Réponse de GuestRelationsManager le 22 janv. 2024
Dear M. Andrew,Thank you very much for your recent visit. We strive to provide the highest level of service for our guest. Therefore, we are delighted to hear that you enjoyed your stay with us. Thank you for your time and effort to give us feedback.We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

8/10 Bien

denise

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024
Réponse de GuestRelationsManager le 18 janv. 2024
Dear M. Denise,Thank you very much for your recent visit and preference. We are happy to know that you enjoyed your stay with us. Thank you for your time and effort to give us a review. We will remain at your service.We hope to welcome you back at Fairmont Mayakoba. Kind regards,Guest Relations Manager

10/10 Excellent

norma

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
considero hay propiedades similares a mejor precio...
Séjour de 2 nuits en décembre 2023
Réponse de GuestRelationsManager le 3 janv. 2024
Estimada Srita. Norma,Muchas gracias por su reciente visita y por su feedback. Estamos muy felices de saber que disfrutó su estancia. Esperamos darle la bienvenida nuevamente.Sinceramente,Gerente de Guest Relations

10/10 Excellent

Alejandro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lo mejor de lo mejor, sin duda
Séjour de 4 nuits en décembre 2023
Réponse de GuestRelationsManager le 3 janv. 2024
Estimado Sr. Alejandro,Muchas gracias por su reciente estancia y preferencia. Estamos muy felices de saber que disfruto su visita. Estaremos encantados de recibirlo nuevamente! Sinceramente,Gerente de Guest Relations

8/10 Bien

Hanna

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed at Fairmont Mayakoba December 10-15 with the all inclusive plan. Overall the resort was amazing. Fantastic service, delicious food. The attention to detail was superb. Very contentious regarding our food allergies. Super nice employees. Property was very clean. The only things that weren’t fantastic was the dairy free options as Bassano. It was spaghetti with a red sauce, no meat. Also, it would’ve been great if there was family friendly night time entertainment. I saw on the social media pages the resort has lots of events now during Christmas. I would’ve loved to have some event maybe every other night. That way after dinner we would’ve had something to do besides go to bed.
Séjour de 5 nuits en décembre 2023
Réponse de GuestRelationsManager le 27 déc. 2023
Dear Ms. Hanna,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. We strive to provide the highest level of service. Therefore, thank you very much for your valuable feedback. We appreciate your time and effort to give us a review. We will share your experiences with the team. We hope to welcome you back at Fairmont Mayakoba. Kind regards,Guest Relations Manager

10/10 Excellent

Bradley Dorn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was truly a 5 star property from the accommodating staff, especially Annette in Concierge to the spacious rooms with outdoor showers, to the brand new spa and delicious cuisine. Everything was truly top notch! Loved spending our holiday at Fairmont Mayakoba! We will be back!
Séjour de 7 nuits en décembre 2023
Réponse de GuestRelationsManager le 26 déc. 2023
Dear M. Bradley Dorn,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. Thank you for sharing your experiences. We will share your feedback with the team. We are happy to know that you had a lovely holiday, and that you were able to enjoy many of our facilities. We are very looking forward to welcoming you back at Fairmont Mayakoba!Kind regards,Guest Relations Manager

10/10 Excellent

Lindsey, Galveston

Séjour de 4 nuits en décembre 2023
Réponse de Guest Relations Manager le 12 janv. 2024
Dear Lindsey,Thank you very much for your recent visit and preference. We are very happy to know you enjoyed the stay. We will be delighted to welcome you back.Warm regards,Guest Relations Manager

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Food and service were excellent! Relaxing resort
Séjour de 7 nuits en décembre 2023
Réponse de GuestRelationsManager le 17 déc. 2023
Dear Nancy,Thank you very much for your recent visit and preference. We are very happy to know you enjoyed the stay. We will be delighted to welcome you back.Warm regards,Guest Relations Manager

10/10 Excellent

Bradford

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de GuestRelationsManager le 14 déc. 2023
Dear M. Bradford,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review. We hope to welcome you back at Fairmont MayakobaKind regards,Guest Relations Manager

10/10 Excellent

Ra Young, Richmond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de GuestRelationsManager le 9 déc. 2023
Dear M. Ra Young,Thank you very much for your recent stay. We really appreciate your time and effort to give us a review. We are delighted to hear that you enjoyed your stay with us.We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

10/10 Excellent

Diane Elizabeth, Paramus

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
STAYING HERE WAS LIKE LIVING IN A JUNGLE...WAS AWDESOME HIGHLLY RECOMMEND
Séjour de 7 nuits en novembre 2023
Réponse de GuestRelationsManager le 13 nov. 2023
Dear Ms. Diane Elizabeth,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. Thank you for your time and effort to give us feedback. We hope to welcome you back at Fairmont Mayakoba. Kind regards,Guest Relations Manager

10/10 Excellent

DANIEL

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de GuestRelationsManager le 11 nov. 2023
Dear Mr. Daniel,Thank you very much for your recent visit.We are delighted to hear that you enjoyed your stay with us. Thank you for your time and effort to give us feedback. We hope to welcome you back at Fairmont Mayakoba.Kind regards, Guest Relations Manager

10/10 Excellent

Oscar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de GuestRelationsManager le 7 nov. 2023
Estimado Sr. Oscar,Muchas gracias por su reciente estancia y preferencia. Estamos muy felices de saber que disfruto su visita. Estaremos encantados de recibirlo nuevamente. Sinceramente,Gerente de Guest Relations

10/10 Excellent

ANA CAROLINA

Voyage en couple
Les points forts : Équipements
El hotel es precioso. La atención y alimentos increíbles. Definitivo espero regresar pronto.
Séjour de 4 nuits en octobre 2023
Réponse de GuestRelationsManager le 16 oct. 2023
Estimada Srita. Ana,Muchas gracias por su preferencia y por su reciente visita. Estamos muy felices de saber que disfrutó su estancia. Esperamos darle la bienvenida nuevamente.Sinceramente,Guest Relations Manager

10/10 Excellent

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent experience! The food, the pools, the staff were all amazing. The first resort I’ve stayed at that I would return to.
Séjour de 3 nuits en octobre 2023
Réponse de GuestRelationsManager le 16 oct. 2023
Dear Ms. Sarah,Thank you very much for your preference and recent visit. We are very happy to know you enjoyed the stay. We hope to welcome you back soon.Sincerely,Guest Relations Manager

2/10 Horrible

Mahdiar

Séjour de 2 nuits en octobre 2023
Réponse de GuestRelationsManager le 5 nov. 2023
Dear M. Mahdiar,Thank you for your recent visit. We regret to learn that your stay did not meet your expectations. We will contact you privately. Sincerely,Guest Relations Manager

10/10 Excellent

Virginia Maria

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El hotel es excepcional, instalaciones recién remodeladas, habitaciones amplias, restaurants y comida excelente, playa preciosa, albercas muy amplias, aunque el hotel es grande el servicio de shuttles es súper bueno, no tienes que esperar mucho para tomar uno, personal super amable y suficiente para tener un excelente servicio, única recomendación que haría sería incluir mayor iluminación en algunos senderos por la noche, al ser un hotel familiar pudiera ser riesgoso para niños pequeños, definitivamente volveremos el siguiente año.
Séjour de 5 nuits en octobre 2023
Réponse de Guest Relations Mnager le 16 oct. 2023
Estimada Srita Virginia,Muchas gracias por su reciente visita y por su amable feedback. Estamos muy felices de saber que disfrutó su estancia. Esperamos darle la bienvenida nuevamente.Sinceramente.Guest Relations Manager

10/10 Excellent

Robin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The best thing about the Fairmont Mayakoba is the food. Everything I ate - except the Korean BBQ (which was not Korean in anyway) was amazing, fresh and delicious. The casitas are very cool, especially the canal view. The only thing that is difficult, unless you are staying in the beach area, the time it takes to get there is looonnngggg. Also, sometimes it’s hard to get a cart. We stayed for our 20th Anniversary, they gave us an upgrade from the main building to a casita, but for an anniversary of that caliber, I would have expected a better location. Warning - don’t visit the doctor at the facility, it is expensive and they sent us to Hospiten - which is the biggest scam hospital ever. They tried to charge us $27,000 for a simple surgical procedure that costs $5000 in the US with no insurance. Hospiten also gives estimates on the price of your visit based on where you’re staying. So, if you’re coming from the Fairmont, be ready to pay a huge amount. They also give kickbacks to the hotel, which in my opinion is disgusting. Another issue unfortunately was our room, there was at least four different issues that we had to address over the week’s stay. However, the property did compensate us by giving us one night free, which I thought was very fair. Overall our stay at the Fairmont in Mayakoba was pretty great and again the food was spectacular.
Séjour de 7 nuits en juillet 2023
Réponse de GuestRelationsManager le 14 sept. 2023
Dear Mrs. Robin,Thank you very much for your preference and recent visit. We regret to know about the not positive experience. We have addressed your feedback with the departments involved. We hope to welcome you again.Sincerely,Guest Relations Manager

10/10 Excellent

yumi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was the best Cancun I've been to so far. I want to stay again.
Séjour de 3 nuits en août 2023
Réponse de Quality-Hygiene Manager le 12 sept. 2023
Dear yumi, We're delighted to hear that your stay at our Cancun resort was the best you've experienced so far! We look forward to welcoming you back for another fantastic stay in the future.Thank you for your kind words!

10/10 Excellent

charlene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en août 2023
Réponse de Quality-Hygiene Manager le 12 sept. 2023
Dear Charlene, Thank you for your 5-star rating! We appreciate your positive feedback and hope to continue providing you with exceptional experiences during your future visits.

10/10 Excellent

ijeoma

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the food was fantastic, the property was very clean and the amenities ( pools, restaurants) were the best of all the "all-inclusive resorts that I have previously been to. The staff were very helpful and took care of our needs. The only downside to this trip (which was not within the control of the resort) was that it rained every day we were there.
Séjour de 4 nuits en août 2023
Réponse de Quality-Hygiene Manager le 12 sept. 2023
Dear ijeoma, Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed the fantastic food, the cleanliness of the property, and the top-notch amenities. We're sorry to hear about the unfortunate weather during your stay, which is indeed beyond the control of the resort. Despite the rain, we're delighted to know that our staff took care of your needs and made your stay enjoyable. We hope to welcome you back in the future with sunnier skies and even more memorable experiences.

10/10 Excellent

Karen, Fairhaven

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is absolutely breathtaking. The decor is amazing
Séjour de 8 nuits en août 2023
Réponse de Quality-Hygiene Manager le 29 août 2023
Dear Karen, Thank you for your kind words about our property. We're thrilled to hear that you found our decor to be amazing and that you were captivated by the breathtaking beauty of our surroundings. We aim to provide a memorable and visually pleasing experience for all our guests. We hope you have a wonderful time during your visit. We look forward to welcoming you back in the future.

10/10 Excellent

Andrés Bernardo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La propiedad es bellisima, la vegetación, los caminos, la playa. Muy buen servicio, amable
Séjour de 3 nuits en août 2023
Réponse de Quality-Hygiene Manager le 29 août 2023
Estimado Andrés, Agradecemos mucho sus amables palabras sobre su reciente estadía en Fairmont Mayakoba. Nos complace saber que disfrutó de la belleza de nuestras instalaciones y del excelente servicio que ofrecemos. Valoramos su opinión y esperamos tener el placer de darle la bienvenida nuevamente en el futuro. Siempre estaremos aquí para brindarle una experiencia excepcional.

10/10 Excellent

Karla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todo fue perfecto
Séjour de 1 nuit en août 2023
Réponse de Guest Relations Manager le 21 août 2023
Estimados Karla,Muchas gracias por su preferencia y su reciente visita. Estamos muy felices de que haya disfrutado su estancia. Esperamos darle la bienvenida nuevamente.Sinceramente,Gabriela Castañeda Guest Relations Manager

10/10 Excellent

Stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved every bit of everything will be bk.
Séjour de 5 nuits en août 2023
Réponse de Guest Relations Manager le 12 août 2023
Dear Stephanie,Thank you very much for your recent visit and stay. We are very happy to know that you enjoyed the stay. We hope to welcome you again soon.Sincerely,Guest Relations Manager

10/10 Excellent

Anarita, Miami

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is probably the most amazing all inclusive! The quality of the food is amazing. They have great kid friendly activities and meals! The baby sitters are AMAZING!
Séjour de 3 nuits en août 2023
Réponse de Guest Relations Manager le 12 août 2023
Dear Anarita ,Thank you very much for your recent visit and stay. We are very happy to know that you enjoyed the stay. We hope to welcome you again soon.Sincerely,Guest Relations Manager

10/10 Excellent

Arlene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Greeted with a warm cucumber infused towel and a glass of green juice. It just got better and better from that point.
Séjour de 4 nuits en juillet 2023
Réponse de GuestRelationsManager le 6 août 2023
Dear Mr. Patrick,Thank you very much for your review. We are very happy to know that you have enjoyed the stay with us. We hope to welcome you soon.Sincerely, Guest Relations Manager

10/10 Excellent

Patrick

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The natural beauty, delicious gourmet meals, apps & snacks, luxurious facilities & architecture, and ABOVE ALL EXCELLENT PERSONAL SERVICE made it the best vacation our family has ever had thus far. All thanks to great people like Alejandro, Riccardo, Daniel and Hector at Brisas. Extra special appreciation to Gilberth, Alexander, and Angel, for making the beach days so memorable, as well as to Herber at Fuega and their uniquely tasty dishes that made for the outdoor moonlit dinner of a lifetime. Wonderful Irene was also exceptional and looked after each of our requests & questions so perfectly, and always reminding us if there was anything we need that she is there for our family. Behind the scenes there must be many chefs, cleaners, gardeners and administration that together deliver the flawless execution at Fairmont Mayakoba. The concierge text line from the hotel starting pre-check-in to post-checkout was also a great feature! Only blemish/irritant were the host & hostess at Tauro; the two of them were unorganized, incompetent and insincere both times we went there (Jul31, Aug2). The chef and waiters at Tauro still made up for it though, working hard through the heat for the guests at the outdoor patio tables.
Séjour de 7 nuits en juillet 2023
Réponse de GuestRelationsManager le 6 août 2023
Dear Mr. Patrick,Thank you very much for your review. We are very happy to know that you have enjoyed the stay with us. Thank you for your kind words, we really appreciate it. We hope to welcome you soon.Sincerely, Guest Relations Manager

10/10 Excellent

Shannon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The perfect place to relax. The service and food were fabulous.
Séjour de 5 nuits en juillet 2023
Réponse de GuestRelationsManager le 31 juil. 2023
Dear Ms. Shannon,Thank you very much for your message. We are very happy to know that you spent a great time with us. We appreciate your comment. We hope to welcome you soon.Sincerely,Guest Relations Manager

10/10 Excellent

Romain

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thank you Fairmont Mayakoba for such a wonderful vacation! Everything was top notch!!! Service , Dining, Cleanliness…. Everything 5 stars!!!!
Séjour de 6 nuits en juillet 2023
Réponse de GuestRelationsManager le 31 juil. 2023
Dear Mr. Romain,Thank you very much for your message. We are very happy to know that you spent a great time with us. We appreciate your comment. We hope to welcome you soon.Sincerely,Guest Relations Manager

10/10 Excellent

Advento

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juillet 2023
Réponse de GuestRelationsManager le 1 août 2023
Dear Advento,Thank you very much for your recent visit. We hope to welcome you back soon.Sincerely,Guest Relations Manager