Avis sur TRS Yucatan Hotel - Adults Only - All Inclusive
TRS Yucatan Hotel - Adults Only - All Inclusive
Ctra Chetumal-Puerto Juarez Km, 256-100, Municipio Solidaridad, Kantenah, QROO
Avis
9,2
Merveilleux
9,6/10
Propreté
9,4/10
Personnel et service
9,2/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
17 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 9 nuits en juin 2023
Réponse de Erick Sarabia. GIFT Advisor. le 17 juin 2023
Dear Pierre,Thank you for choosing TRS Yucatan Hotel as your vacation destination this time and for sharing with us the details of your visit.We are delighted to know that you fully enjoyed the facilities, gastronomic offerings and especially the great service and attentions of the staff.Your satisfaction is our greatest reward.We look forward to welcoming you again soon.Best regards.Erick Sarabia.GIFT Advisor.
8/10 Bien
Sabrina
Voyage en couple
25 avr. 2023
Les points forts : Propreté, personnel et service, équipements
Sabrina
Séjour de 5 nuits en avril 2023
Réponse de Erick Sarabia. GIFT Advisor. le 25 avr. 2023
Dear SabrinaThank you very much for visiting TRS Yucatan Hotel and for sharing with us your comments and rating about your experience.We are glad to know that your stay was fully satisfactory and that the facilities and services have been to your liking.We will continue working on converting customers into fans.We look forward to welcoming you again soon.Best regards.Erick Sarabia.GIFT Advisor.
10/10 Excellent
Marc Laurent
22 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
TRS YUCATAN Formidable
Marc Laurent
Séjour de 4 nuits en avril 2023
Réponse de Kenia Rodriguez le 22 avr. 2023
Dear Marc Laurent,Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at TRS Yucatan Hotel. We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Benjamin, NEUVECELLE
Voyage en couple
11 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Benjamin
Séjour de 7 nuits en mars 2023
Réponse de Erick Sarabia. GIFT Advisor. le 11 mars 2023
Dear Benjamin,Thank you for staying at TRS Yucatan Hotel and for sharing your comments about your experience.We are glad to hear that you enjoyed your stay and that you liked the facilities and services. Your satisfaction is our greatest reward.We look forward to welcoming you back soon.SincerelyErick Sarabia.GIFT Advisor.
10/10 Excellent
evelyne
7 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
evelyne
Séjour de 2 nuits en avril 2022
Réponse de Regina Núñez. le 7 avr. 2022
Dear Ms. Evelyne
We are delighted to know from your words that we have met your expectations, just as our mission is to turn customers into fans.
At TRS Yucatan Hotel we are very pleased to know that you had an excellent stay.
We invite you to give us another visit in the near future.
Best regards.
Regina Núñez.
Hospitality Advisor.
10/10 Excellent
BEATRICE ALEXANDRA
Voyage en couple
12 déc. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
BEATRICE ALEXANDRA
Séjour de 7 nuits en décembre 2021
Réponse de Regina Núñez. le 13 déc. 2021
Dear BEATRICE ALEXANDRA.
We want to thank you for your comments, especially for highlighting the special work of our employees, they work every day to provide the best service.
We hope you give us the opportunity to serve you again very soon.
Best regards
Regina Núñez.
Hospitality Advisor.
10/10 Excellent
Sean
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sean
Séjour de 6 nuits en mai 2024
10/10 Excellent
Ryan
Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ryan
Séjour de 7 nuits en mai 2024
Réponse de Kenia Rodriguez le 24 mai 2024
Dear Mr. Ryan,Thank you for choosing TRS Yucatan Hotel for your first all-inclusive experience! We are thrilled to hear that we did not disappoint.We strive to provide our guests with an unforgettable vacation, and your kind words are a testament to our team's dedication to excellence. We hope to have the pleasure of welcoming you back to TRS Yucatan soon for another unforgettable experience.Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Ashley
Voyage en groupe, Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashley
Séjour de 4 nuits en mai 2024
Réponse de Kenia Rodriguez le 24 mai 2024
Dear Mrs. Ashley,Thank you for taking the time to share your wonderful experience at TRS Yucatan Hotel! We are thrilled to hear that you enjoyed our friendly and helpful staff, amazing dining options, and the abundance of activities available.We strive to provide our guests with an exceptional experience that exceeds expectations, and your kind words are a testament to our team's dedication to making every stay unforgettable. Thank you again for choosing TRS for your recent getaway. We hope to have the pleasure of welcoming you back soon!Kind regards,Kenia RodriguezHospitality SR Advisor
8/10 Bien
Matthew
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 8 nuits en mai 2024
Réponse de Kenia Rodriguez le 23 mai 2024
Dear Mr. Matthew,Thank you for taking the time to share your recent experience at TRS Yucatan Hotel with us. We're delighted to hear that you and your girlfriend had a relaxing and enjoyable trip!We are thrilled that you rated our butler service, with a special shoutout to Bernardo and George, as 10/10.We apologize for the inconvenience caused by the power cuts during your stay. We understand how disruptive this can be, and we are working diligently to ensure it doesn't happen again.We appreciate your kind review and look forward to welcoming you back to TRS soon!Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Rida
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rida
Séjour de 3 nuits en mai 2024
Réponse de Kenia Rodriguez le 22 mai 2024
Dear Guest,Thank you for taking the time to share your wonderful experience at TRS Yucatan Hotel on Expedia! We are thrilled to hear that you had an amazing stay and that your boyfriend proposed to you here.Congratulations on your upcoming wedding! We are truly honored that you chose TRS as the setting for this special moment in your lives. It brings us immense joy to know that our team went above and beyond to make your proposal unforgettable.Thank you again for your kind words and recommendation. We look forward to welcoming you back to TRS Yucatan Hotel.Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Tomas
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tomas
Séjour de 5 nuits en mai 2024
Réponse de Kenia Rodriguez le 22 mai 2024
Dear Mr. Tomas,Thank you for taking the time to share your wonderful experience at TRS Yucatan Hotel on Expedia! We are thrilled to hear that you had a fantastic stay and that our staff, particularly Fernanda and Martha, exceeded your expectations.We are also happy to hear that you found the hotel to be clean and friendly. We strive to create a welcoming and comfortable atmosphere for all our guests, and your positive feedback lets us know we are on the right track.Thank you again for choosing TRS. We look forward to welcoming you back soon!Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Sergiy
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sergiy
Séjour de 6 nuits en mai 2024
Réponse de Kenia Rodriguez le 20 mai 2024
Dear Guest,Thank you very much for rating our Hotel TRS Yucatan.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor
6/10 Satisfaisant
Ethan Dias
Voyage en couple
15 mai 2024
Les points forts : Propreté et personnel et service
Ethan Dias
Séjour de 7 nuits en mai 2024
Réponse de Kenia Rodriguez le 16 mai 2024
Dear Mr. Dias,Thank you for taking the time to write a review about your recent stay at TRS Yucatan. We appreciate your feedback, both positive and constructive, as it helps us to continuously improve our guest experience.We are sincerely sorry to hear that you encountered seaweed during your visit. Sargassum is a naturally occurring phenomenon that can affect beaches in the Caribbean, and its presence can vary depending on the season and weather conditions. We understand that this can be frustrating for guests who wish to swim in the ocean, and we apologize for any inconvenience it caused.Also, we understand your disappointment regarding the music being played throughout the resort. While we aim to create a lively and entertaining atmosphere, we also recognize the importance of offering spaces for relaxation. We will take your feedback into account and explore ways to provide more areas for guests who prefer a quieter experience.We hope that you will consider staying with us again in the future. We are always working to improve our guest experience, and we value your feedback in helping us to achieve that goal.Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Jamilha Lamaj
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jamilha Lamaj
Séjour de 6 nuits en mai 2024
Réponse de Kenia Rodriguez le 16 mai 2024
Dear Guest,Thank you very much for rating our Hotel TRS Yucatan.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Jamilha
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jamilha
Séjour de 3 nuits en mai 2024
Réponse de Kenia Rodriguez le 14 mai 2024
Dear Guest,Thank you for taking the time to share your wonderful experience at TRS with the Expedia community! We are thrilled to hear that you and your partner had a fantastic time celebrating your birthday and anniversary with us.It brings us immense joy to know that Fernanda, your Expedia Ambassador, truly elevated your stay with her exceptional service and thoughtful surprises. We will be sure to share your kind words with her.We are also grateful for your recognition of Erasmo, your waiter during your anniversary dinner. His ability to create a memorable and enjoyable atmosphere is a valuable asset to our team.A special thank you goes to Eric and Fernando, your butlers, for exceeding your expectations and ensuring you had a seamless and unforgettable stay. Thank you again for choosing TRS and for sharing your positive experience.Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Luke
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Luke
Séjour de 7 nuits en avril 2024
Réponse de Kenia Rodriguez le 15 mai 2024
Dear Guest,Thank you very much for rating our Hotel TRS Yucatan.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor
6/10 Satisfaisant
Andru
13 mai 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Andru
Séjour de 3 nuits en avril 2024
Réponse de Kenia Rodriguez le 13 mai 2024
Dear Guest,We are truly sorry to learn about the condition of the jacuzzi on your balcony and the inconvenience it caused you during your stay at TRS Yucatan Hotel. Our staff strives to ensure all guests have a comfortable and enjoyable experience. We will investigate this issue thoroughly to prevent similar situations in the future.We do hope to have the opportunity to host you in the future and improve your impression.Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Josh
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Josh
Séjour de 4 nuits en mai 2024
Réponse de Kenia Rodriguez le 13 mai 2024
Dear Guest,Thank you for taking the time to share your wonderful experience at TRS Yucatan Hotel on Expedia. We are thrilled to hear that you found our property to be beautiful and that our staff treated you like royalty. We are delighted that you enjoyed your stay and hope to have the opportunity to welcome you back again soon.Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Brandi Michelle
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brandi Michelle
Séjour de 4 nuits en mai 2024
Réponse de Kenia Rodriguez le 13 mai 2024
Dear Guest,Thank you for your kind comments about your recent stay at TRS Yucatan Hotel.We are thrilled to hear that you found our butlers to be attentive and helpful, and that you enjoyed the beautiful property and friendly staff. We look forward to welcoming you back again soon!Kind regards,Kenia RodriguezHospitality SR Advisor
6/10 Satisfaisant
Nataliya
Voyage en groupe
11 mai 2024
Les points forts : Propreté
Nataliya
Séjour de 8 nuits en mai 2024
Réponse de Kenia Rodriguez le 12 mai 2024
Dear Mrs. Nataliya,Thank you for taking the time to leave a review about your recent stay at TRS Yucatan Hotel.We are truly sorry to hear that your experience fell short of your expectations, particularly regarding the food quality and service consistency.We take all guest feedback very seriously, and we use it to continuously improve our services. We rigorously monitor the quality of our food and strive to provide a consistent five-star dining experience. We will be sure to share your comments with our food and beverage team to ensure we are meeting the high standards we set for ourselves.While we understand your disappointment and respect your decision not to return, we hope you would give us another chance to demonstrate the true TRS experience. We are confident that we can exceed your expectations on your next visit.Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Patrick
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patrick
Séjour de 6 nuits en avril 2024
Réponse de Kenia Rodriguez le 11 mai 2024
Dear Mr. Patrick,Thank you for your fantastic review of TRS Yucatan Hotel! We are thrilled that you loved everything from our beautiful location and clean rooms to our top-quality food.We appreciate you taking the time to share your experience with others, and we look forward to welcoming you back soon!Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Omar
Voyage en couple
10 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Omar
Séjour de 5 nuits en mai 2024
Réponse de Kenia Rodriguez le 10 mai 2024
Dear Mr. Omar,Thank you for taking the time to share your wonderful experience at our resort on Expedia. We are thrilled to hear that you had an overall positive stay and that you found our property and staff to be exceptional. Your kind words about our team's helpfulness mean the world to us, and we are delighted that we were able to provide you with such a memorable experience.We hope to have the pleasure of welcoming you back to TRS Yucatan Hotel in the future.Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
SEONGHYEON
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SEONGHYEON
Séjour de 3 nuits en mai 2024
Réponse de Kenia Rodriguez le 10 mai 2024
Dear Guest,Thank you so much for your amazing review! We are thrilled to hear that you thoroughly enjoyed your stay at TRS Yucatan Hotel and that our staff, especially Fernanda Pichardo, exceeded your expectations. We strive to create a friendly and unforgettable experience for all our guests, and your kind words motivate us to keep doing better.We're already looking forward to welcoming you back again soon!Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Edlin Elizabeth
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edlin Elizabeth
Séjour de 6 nuits en mai 2024
Réponse de Kenia Rodriguez le 10 mai 2024
Dear Guest,Thank you for this great appraisal to our TRS Yucatan Hotel, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
William, Roncerverte
Voyage en famille, Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 5 nuits en mai 2024
Réponse de Kenia Rodriguez le 13 mai 2024
Dear Mr. William,Thank you for choosing TRS Yucatan for your honeymoon and for sharing your wonderful experience on Expedia! We are especially happy to know that you found your suite beautiful and the service from your butlers, Fernanda and Jonathan, to be outstanding. Their attentiveness and enthusiasm are truly commendable, and we will be sure to share your kind words with them.Thank you again for making TRS Yucatan part of your honeymoon celebration. We are honored to have made you feel special and look forward to welcoming you back for another unforgettable experience in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor
4/10 Médiocre
Jeremy
Voyage en famille
6 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Jeremy
Séjour de 4 nuits en mai 2024
Réponse de Kenia Rodriguez le 7 mai 2024
Dear Mr. Jeremy,We sincerely apologize for the inconvenience caused by the power and water outage you experienced during your stay at TRS Yucatan Hotel.We understand that this would have been a frustrating experience, and we are truly sorry for the disruption to your vacation.We value your feedback and appreciate your understanding. We hope that you will give us another chance to show you the true TRS experience.Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Madison
6 mai 2024
Madison
Séjour de 4 nuits en avril 2024
10/10 Excellent
Shihan
Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shihan
Séjour de 4 nuits en avril 2024
Réponse de Kenia Rodriguez le 4 mai 2024
Dear Guest,Thank you for choosing TRS Yucatan for your honeymoon! We're thrilled to hear Fernanda made your stay magical. We'll recognize her for her exceptional service. We appreciate you highlighting our delicious food options, various relaxation areas, and attentive butler team. We appreciate your feedback about the sales pitch upon arrival. We strive to provide a pressure-free experience and will use your comments to improve our guest welcome process. We hope to welcome you back for another unforgettable experience soon!Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Ozgur
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ozgur
Séjour de 4 nuits en avril 2024
Réponse de Kenia Rodriguez le 4 mai 2024
Dear Guest,Thank you very much for rating our Hotel TRS Yucatan Hotel.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Jerrid
Voyage en groupe
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jerrid
Séjour de 7 nuits en avril 2024
Réponse de Kenia Rodriguez le 2 mai 2024
Dear Guest,Thank you for choosing TRS Yucatan Hotel again and for sharing your wonderful experience on Expedia! We are thrilled to hear that you and your wife had a relaxing and enjoyable stay with us. We strive to provide a quiet and exclusive atmosphere along with delicious food options, and we're delighted that we exceeded your expectations.Our staff is our greatest asset, and we're happy to know that they provided you with excellent service. We're also glad you loved the Chic show, it's truly a one of a kind experience!We look forward to welcoming you back for many years to come.Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Lori
1 mai 2024
Lori
Séjour de 7 nuits en avril 2024
Réponse de Kenia Rodriguez le 21 mai 2024
Dear Guest,Thank you very much for rating our Hotel TRS Yucatan.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor
4/10 Médiocre
Suman
Voyage en couple
1 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Suman
Séjour de 6 nuits en avril 2024
Réponse de Kenia Rodriguez le 7 mai 2024
Dear Guest,We are sorry to hear about your recent experience at TRS Yucatan Hotel and that the resort credit and beverage options did not meet your expectations.While our all-inclusive package includes drinks, some premium brands may require an additional charge. We apologize if this was not clearly communicated.We appreciate your feedback about the food options. We continuously strive to improve our menus and will take your comments into consideration.We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future. Kind regards,Kenia RodriguezHospitality SR Advisor
8/10 Bien
Barbara
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barbara
Séjour de 3 nuits en avril 2024
Réponse de Kenia Rodriguez le 30 avr. 2024
Dear Mrs. Barbara,Thank you very much for rating our Hotel TRS Yucatan.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Manjoyt
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Manjoyt
Séjour de 5 nuits en avril 2024
Réponse de Kenia Rodriguez le 30 avr. 2024
Dear Guest,Thank you very much for your score!We really appreciate the time you have devoted to give us your opinion and we are very happy that you chose us as your travel destination.We hope to have the pleasure of welcoming you soon at any of our TRS hotels.Best regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Ericka
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ericka
Séjour de 3 nuits en avril 2024
Réponse de Kenia Rodriguez le 29 avr. 2024
Dear Mrs. Ericka,Thank you for taking the time to share your wonderful experience with us at TRS Yucatan Hotel.We are thrilled to hear that you had a great time and that our staff made your birthday extra special. We are honored that you chose to stay with us, and we hope to have the opportunity to welcome you back again soon.Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
April
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
April
Séjour de 4 nuits en avril 2024
Réponse de Kenia Rodriguez le 29 avr. 2024
Dear Mrs. April,Thank you for choosing TRS Yucatan Hotel for your 16th anniversary celebration! We are thrilled to hear that you had an exceptional experience with our staff and amenities.We are particularly happy to learn that your butlers and the Expedia representative went above and beyond to ensure you received VIP treatment. Thank you again for your kind words. Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Daniel
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 4 nuits en avril 2024
Réponse de Kenia Rodriguez le 30 avr. 2024
Dear Mr. Daniel,Thank you for sharing your wonderful experience at TRS Yucatan Hotel! We are thrilled to hear that you enjoyed everything from our accommodations and amenities to our staff and services. We look forward to welcoming you back again soon!Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Brody
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brody
Séjour de 6 nuits en avril 2024
Réponse de Sergio Hernandez - Guest Satisfaction Lead le 28 avr. 2024
Dear guest,Thank you for choosing TRS Yucatan Hotel for your honeymoon and for sharing your experience with us.We're thrilled to hear that you had an excellent stay and enjoyed the beautiful and delicious food and drinks.We apologize for any inconvenience regarding the shower temperature and air conditioning unit. We'll ensure that our team addresses these concerns promptly to enhance the comfort of our guests.We hope to welcome you back for another memorable stay in the future.Warm regards,Sergio HernandezGuest Satisfaction Lead
10/10 Excellent
Karim
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karim
Séjour de 3 nuits en avril 2024
Réponse de Kenia Rodriguez le 22 avr. 2024
Dear Mrs. Karim,Thank you for choosing TRS Yucatan Hotel for your recent getaway! We're thrilled to hear you had a phenomenal 5-star experience. We take pride in offering spacious, private rooms and exceptional dining options, so we're glad this lived up to your expectations. Our staff strives to be friendly and accommodating, and we're happy the Butler service made everything seamless. We look forward to welcoming you back again soon!Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Subhi
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Subhi
Séjour de 4 nuits en avril 2024
Réponse de Kenia Rodriguez le 12 mai 2024
Dear Guest,Thank you for this great appraisal to our TRS Yucatan, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Jamie
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jamie
Séjour de 3 nuits en avril 2024
Réponse de Kenia Rodriguez le 23 avr. 2024
Estimado Sr. Jaime,Gracias por tomarse el tiempo para compartir su maravillosa experiencia en nuestro hotel TRS Yucatan con nosotros. Estamos encantados de saber que tuvo una estancia inolvidable y que disfrutó de nuestras instalaciones, comodidades y servicios.Esperamos tener el placer de darle la bienvenida de nuevo pronto.Reciba un cordial saludo,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Sarah
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 6 nuits en avril 2024
Réponse de Kenia Rodriguez le 22 avr. 2024
Dear Mrs. Sarah,Thank you for choosing TRS Yucatan Hotel! We're thrilled you enjoyed our friendly staff, and the stunning grounds. We take pride in personalized service, and we're glad you felt special. We hope to welcome you back again soon!Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Paul
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 4 nuits en avril 2024
Réponse de Kenia Rodriguez le 21 avr. 2024
Dear Mr. Paul,Thank you for this great appraisal to our TRS Yucatan Hotel, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Floria
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Floria
Séjour de 4 nuits en avril 2024
Réponse de Kenia Rodriguez le 17 avr. 2024
Estimada Sra. Floria,Gracias por esta estupenda valoración a nuestro Hotel TRS Yucatan, es gratificante saber por su calificación que su estancia cumplió con sus expectativas.No dude en contactarnos para darle las mejores atenciones en sus próximas vacaciones. Reciba un afectuoso saludo,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
helein o torres
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
helein o torres
Séjour de 4 nuits en avril 2024
Réponse de Kenia Rodriguez le 16 avr. 2024
Dear Guest,We're so glad that you've enjoyed your stay at TRS Yucatan Hotel so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service, and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Dominic
Voyage en famille, Voyage en groupe, Voyage en couple
16 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Dominic
Séjour de 4 nuits en avril 2024
Réponse de Kenia Rodriguez le 16 avr. 2024
Dear Guest,Thank you for choosing TRS Yucatan for your recent vacation and for sharing such a kind review! We are thrilled to hear that you had a wonderful experience and found our staff, like Romeo, to be super friendly, helpful, and fun.We look forward to welcoming you back again soon!Kind regards,Kenia RodriguezHospitality SR Advisor
2/10 Horrible
martia
Voyage en famille
15 avr. 2024
Les points faibles : Propreté et personnel et service
martia
Séjour de 5 nuits en avril 2024
Réponse de Kenia Rodriguez le 16 avr. 2024
Dear Mrs. Martia,Thank you for your feedback about your recent stay at TRS Yucatan Hotel.We are disappointed to hear that your experience did not meet your expectations. We sincerely apologize for the shortcomings you encountered, particularly regarding the pre-arrival wish lis and premium package inclusions.We understand your disappointment and hope to have the opportunity to regain your trust.Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Eliana Davila
Voyage en groupe
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eliana Davila
Séjour de 3 nuits en avril 2024
Réponse de Kenia Rodriguez le 12 avr. 2024
Dear Mrs. Davila,Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at TRS Yucatan Hotel. We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor
10/10 Excellent
Prakash Laxman
Voyage en couple
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Prakash Laxman
Séjour de 5 nuits en mars 2024
Réponse de Kenia Rodriguez le 11 avr. 2024
Dear Guest,Thank you for your recent visit to the TRS Yucatan Hotel and the wonderful feedback you’ve shared with the Expedia community. We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities. We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future!Kind regards,Kenia RodriguezHospitality SR Advisor