3 piscines extérieures, parasols de plage, chaises longues
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Avis sur Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive

4.5 out of 5
Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive
Fracc. Laguna Mar SM. 7 Mza. 75, Lotes 15 y 16, Carretera Sac-Bajo, Isla Mujeres, QROO

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 331 avis sur 443." "
Note des voyageurs de 8 (Bien), d’après 70 avis sur 443." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 443." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 443." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 443." "

9,4/10

Propreté

9,6/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Jean-Nicolas

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 5 nuits en décembre 2023
Réponse de Leonardo Alcantar Social Media Coordinator le 8 janv. 2024
Dear Jean-NicolasThank you for your comment of your recent stay with us.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Endroit super confortable et agréable!
Endroit paradisiaque! Tout était parfait! Personnel super gentil et avenant, nourriture excellente!! Je ne pouvais demander mieux!
Séjour de 7 nuits en avril 2018
Réponse de Marco Soria General Manager le 19 avr. 2018
Merci beaucoup pour votre récente critique. Nous espérons vous accueillir bientôt pour passer d'autres belles vacances.

4/10 Médiocre

ROSE MARIE

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
MAUVAIS DANS CET HOTEL TOUT EST COMPLIQUE LA PLAGE PETITE SEUL POINT POSSITIF LA NOURRITURE
Réponse de General Manager. le 23 mars 2015
Dear Rose Marie, We appreciate you have taken the time to write a review about your stay with us. We regret to learn that your experience was far from pleasant. Please be certain that this situation does not meet the usual standards from our resort and brand and we will take the proper measures to prevent reccurrences like this in the future. Your Host, Marco Soria General Manager.

4/10 Médiocre

tom, paris

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
les clients connaissent celui de punta cana zoze
clients connaissent le zoetry punta cana tres bien celui de isla mujeres pas du tout bien seule chose possitive à cet hotel la restauration mais tout le reste decevant la plage toute petit client ne reviendra pas dans cet hotel
Réponse de General Manager. le 23 mars 2015
Dear Tom, Thank you for sharing your review on Expedia. It is with regret that we read the comments about some issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. We look forward to welcome you back to provide you the memorable stay that you deserve. Your Host, Marco Soria General Manager.

10/10 Excellent

Stéphane, Paris, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luxure, Plage privée, Dauphins et Tranquilité
Destination de mon voyage de noces : LE MEXIQUE. Ma demande en mariage s'est faite en Crète (Domes Of Elounda). Je devais viser plus haut avec un budget quasi équivalent ! Mission accomplie avec Villa Rolandi sur l'ïle des femmes. Vous ouvrez la porte d'entrée de la suite, c'est Waoooo ! Une fois de plus les photos du site dépassent nos espérances. La suite est un appel au Kama Sutra (Daily) La restauration, nous arrivions de Paris fatigué. Nous avons pris des knoccis. Plus jamais, jamais nous mangerons des Lustucrus. Les Petits Dej, en plus des cloches qui se soulèvent chaque matin pour découvrir votre commande fraîchement préparée vous avez une vue magnifique voire vous mangez au pied d'une piscine naturelle dans laquelle le soleil se baigne et vous appelle à vous baigner Le rêve de madame, " J'ai toujours voulu nager avec les dauphins". Vous réservez à l'hotel un jour avant, sortez de l'hotel, prenez à gauche et marchez 5 min montre en main et pour 100€ c'est royal swin with the Dolphin. J'étais dans la chambre 301, je suis rentré sur Paris mais je pense que j'y suis encore. Un parisien de retour de voyage de noces

10/10 Excellent

LadyBug, Gatineau, Québec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Villa Rolandi - Wow!
Nous avons séjournés à la Villa Rolandi du 5 au 9 avril 2011 et quel séjour! Enndroit paradisiaque. C'est la calme total, une vue incroyable sur l'eau bleu, que demandé de mieux. Le service est très attentionné et le personnel est toujours à votre disposition. Et il ne faut surtout pas oublié de mentionné la bouffe qui est tout simplement incroyable. Le poisson est d'une fraîcheur. Nous prévoyons définitivement retourner à la Villa Rolandi!

4/10 Médiocre

Mark

Séjour de 9 nuits en mars 2024
Réponse de Leonardo Alcantar Social Media Coordinator le 24 avr. 2024
Dear MarkWe appreciate the time that you have invested in reveiwing your stay with us.We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.Best regards,

10/10 Excellent

Philip

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our stay at Villa Rolandi. Very attentive staff, two great restaurants, lovely amenities. They are about to undergo remodeling so there were construction noises during the day. That was the only downside, and it was slight. We would come back!
Séjour de 7 nuits en mars 2024
Réponse de Leonardo Alcantar Social Media Coordinator le 2 avr. 2024
Dear PhilipThank you for leaving your comment of your recent stay at Zoëtry Villa Rolandi Isla Mujeres.We are more than glad to know that your stay with us was perfect. On behalf of our team I want to say thank you for the amazing comment.Regarding to the noise, I am deeply sorry to know there were noises.We hope to have the honor to receive you in the near future and with a renovated hotel.Best regards,

10/10 Excellent

Panagiotis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice Hotel
Séjour de 3 nuits en mars 2024
Réponse de Leonardo Alcantar Social Media Coordinator le 29 mars 2024
Dear PanagiotisThanks you for you amazing comment of your recent stay at Zoëtry Villa Rolandi Isla Mujeres.We are happy to know that you found our beautiful property nice.We hope to have the honor to receive you in the near future. Best regards,

10/10 Excellent

Panagiotis

Séjour de 5 nuits en mars 2024
Réponse de Leonardo Alcantar Social Media Coordinator le 18 avr. 2024
Dear PanagiotisMany thanks for taking the time to leave your review of your recent stay with us at Zoëtry Villa Rolandi Isla Mujeres. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home in the near future.

4/10 Médiocre

gloria

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Pros: albercas y playa privada. Es un sitio para no salir puesto que es alejado y ya tienes todo incluido. Incluye el traslado de cancún a Isla, por lo que está súper bien. Los alimentos en general muy bien, variados y a la carta. Todo excelente. Contras: se percibe viejo, carente de mantenimiento, sucio en algunas partes. PÉSIMA relación costo beneficio. No es muy grande entonces si está lleno se siente bulla por la gente o familias. Las habitaciones: tuve una mala experiencia en la primera con muebles sucios, basura, cortinas rotas, y lavabos tapados, después cambiaron y mejoró. Sigue siendo básico para el nivel de hotel. En general decepcionante.
Séjour de 3 nuits en mars 2024
Réponse de Leonardo Alcantar Social Media Coordinator le 19 mars 2024
Estimada GloriaGracias por su comentario sobre su reciente estancia en nuestra propiedad.Lamentamos que su experiencia en general no fue la mejor, apreciamos los puntos positivos de su comentario y usaremos los puntos que ha destacado para seguir mejorando y asegurarnos de dar una experiencia unica e increible a nuestros futuros huéspedes.Le aseguramos que compartiremos los comentarios con los departamentos correspondientes.Saludos cordiales,

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté et personnel et service
Love Zoetry, The staff Leo, Jorge, Ivan the service is exceptional all the people that servers us phenomenal. The place is a paradise I cannot wait to go back in 2025 when it will go through a renovation. The food was excellent, music, the beach so nice.
Séjour de 6 nuits en mars 2024
Réponse de Leonardo Alcantar Social Media Coordinator le 19 mars 2024
Dear Mr. JamesThank for your amazing comment of you recent stay at Zoëtry Villa Rolandi Isla Mujeres.We hope to have the honor to receive you in the non distant future.Best regards,

10/10 Excellent

Doug

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It truly was a home away from home!
Séjour de 5 nuits en mars 2024
Réponse de Leonardo Alcantar Social Media Coordinator le 15 mars 2024
Dear DougThank you for your comment of your recent stay at Zoëtry Villa Rolandi Isla Mujeres.We are delighted to know that your stay with us was amazing.We hope to have the honor to receive you in the near future.

8/10 Bien

Rosa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Leonardo Alcantar Social Media Coordinator le 31 mars 2024
Dear RosaThank you for take the time to leave a wonderful review of your recent stay at Zoëtry Villa Rolandi Isla Mujeres.We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guests. We highly appreciate your gracious comments here and have shared them with our team.We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Best regards,

6/10 Satisfaisant

Eric Matthew

Voyage en couple
Les points forts : Propreté et personnel et service
So, most staff super friendly and helpful. Other staff have no idea what they are doing or treat you like your you are not worth there time. All Restaurant staff were very good. The only people I saw swimming were the people doing laps for exercise, pools were very cold. The one salt water pool that is heated is falling apart. Tiles on the floor of this pool or guest are putting the tiles on the outer shelf of the pool, not what I expected for the amount of money I spent. Rooms are a little dated and can be dangerous at night. There are 2 steps going down to the in room refrigerator, I was very cautious at night because it is dark in the room. But, I did see someone that got a severe sprain and needed a walking boot the rest of the trip. The last and worse thing that happened to us. The day before we left, we were told we getting transportation from Zoetry resort to The Dreams resort on Cancun (this is a sister resort). From there we were to be picked up and taken to the airport. On the day we left, it was very windy and the sea was rough, so they sent us on the ferry instead. We specifically asked if they made arrangements for us to be picked up at the ferry port to get to the airport. We were assured that everything was taken care of. We waited at the Ferry port for 1/2 and started getting worried. We called the transportation company and we were told they never were told to pick us up. So, we ended taking a cab and were extremely over charged. $80 us
Séjour de 7 nuits en janvier 2024
Réponse de Leonardo Alcantar- Social Media Coordinator le 8 mars 2024
Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allows us to improve our service levels and product.We are very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event.Thank you very much for your detailed suggestions. Our guest’s feedback is truly important for us and we will consciously revise all of your remarks.We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience.

10/10 Excellent

Patricia

Séjour de 3 nuits en mars 2024
Réponse de Leonardo Alcantar Social Media Coordinator le 26 mars 2024
Dear PatriciaThank you for choosing Zoëtry Villa Rolandi Isla Mujeres as your host and for taking the time to share your experience with us. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Best regards,

10/10 Excellent

MANDIE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful staff and service.
Séjour de 5 nuits en janvier 2024
Réponse de Leonardo Alcantar Social Media Coordinator le 27 janv. 2024
Dear MandieWe appreciate you have taken the time to share such an enthusiastic review about your recent visit to Zoëtry Villa Rolandi Isla Mujeres. We are overjoyed to read that you’ve enjoyed your stay,We sincerely hope we can have the honor of being your hosts in the not too distant future.

2/10 Horrible

Angela

Séjour de 4 nuits en janvier 2024
Réponse de Leonardo Alcantar Social Media Coordinator le 21 mars 2024
Dear AngelaThank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allow us to improve our service levels and product.We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

10/10 Excellent

Jordan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Leonardo Alcantar Social Media Coordinator le 9 janv. 2024
Dear JordanThank you for so amazing review of your recent stay at Zoëtry Villa Rolandi Isla Mujeres. We are delight to know that you enjoyed your experience.We hope to have the honor to receive you in the near future.Best regards,

8/10 Bien

Julie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staffs are very nice and friendly, and the restaurant for dinner is excellent. Definitely recommend it to my friends.
Séjour de 5 nuits en décembre 2023
Réponse de Leonardo Alcantar Social Media Coordinator le 2 janv. 2024
Dear JulieThank you for so amazing comment of your recent stay at Zoëtry Villa Rolandi Isla Mujeres. We really appreciate it.We hope to have the honor of be your hosts in the non distant future.Best regards,

10/10 Excellent

MICHAEL Joseph

Séjour de 7 nuits en décembre 2023
Réponse de Leonardo Alcantar Social Media Coordinator le 20 janv. 2024
Dear Michael JosephThank you for you amazing comment of your recent stay at Zoëtry Villa Rolandi isla Mujeres. It is a honor for us to receive a wonderful comments like this. We hope to have the honor to have you in the not distant future.Best regards,

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en septembre 2023
Réponse de Leonardo Alcantar Social Media Coordinator le 26 déc. 2023
Thank you for you comment of you recent stay at Zoëtry Villa Rolandi Isla Mujeres.We hope to receive you once again in the future.Best regards,

4/10 Médiocre

Rachael

Séjour de 4 nuits en octobre 2023
Réponse de Leonardo Alcantar Social Media Coordinator le 31 oct. 2023
Dear RachaelThank you for your amazing comments of your recent stay at Zoëtry VIlla Rolandi Isla Mujeres, we are happy to know you had an amazing experience at our hotel.We hope to have the honor to receive you in the future.Best regards

10/10 Excellent

Megan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The facility, rooms, pools and beach are clean and beautiful but the best thing about the hotel was the service. The entire staff was beyond helpful with everything. They were extremely friendly provided amazing customer service. I will definitely be back!
Séjour de 4 nuits en octobre 2023
Réponse de Leonardo Alcantar Social Media Coordinator le 16 oct. 2023
Dear MeganOn behalf of our staff and management we would like to thank you for taking the time to share a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean.Once again, we thank you for taking the time to share such a wonderful review of your experience with us.We look forward to have the pleasure of hosting you back in the near future.Best regards

6/10 Satisfaisant

Maria Graciela

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
El hotel excelente en instalaciones la comida no muy buena en los platillos fuertes y el servicio del spa espantoso me recomendaron una limpieza facial que dejo manchas en la cara y el tratamiento en cuerpo sin palabras nada profesional
Réponse de Leonardo Alcantar Social Media Coordinator le 2 oct. 2023
Estimada Maria GracielaMuchas gracias por sus comentarios y retroalimentación, nos ayudan a seguir mejorando y encontrar nuestras áreas de oportunidad. Le ofrezco una sincera disculpa por los inconvenientes que tuvo durante su estancia con nosotros y tenga por seguro que trabajaremos para mejorar la experiencia de nuestros huéspedes.De igual forma, esperamos tener el honor de recibirla nuevamente y ofrecerle el servicio de excelencia que usted merece.

2/10 Horrible

LINDA

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We had to change rooms 3 times within 24 hours. AC issues. Our first room registered 82 deg and after 8 hrs they kept saying just give it 15 more mins! Finally moved us to another room at 10 o’clock at night and that room wasn’t much better. Finally the next day around noon we got a room with decent AC. The balcony was nice but dirty and the chairs were about to break.
Séjour de 3 nuits en septembre 2023
Réponse de Leonardo Alcantar Social Media Coordinator le 26 sept. 2023
Dear LindaThank you for your comments and feedback. We truly regret to read that we were not able to fulfill your expectations. Allow us to thank you for bringing to my attention the areas of opportunity encountered during your recent stay with us. Comments like yours help us to improve and guarantee all our guests a unique and relaxing experience. Please be sure that proper measures have been taken to avoid future discontent regarding these matters.

10/10 Excellent

Juan

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en septembre 2023
Réponse de Leonardo Alcantar Social Media Coordinator le 23 sept. 2023
Estimado JuanDe parte del equipo de Zoëtry Villa Rolandi Isla Mujeres, le agradecemos su calificación a nuestros servicios y esperamos tener el honor de recibirlo nuevamente en un futuro.Saludos cordiales,

10/10 Excellent

estela

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Food and service are beyond excellent. The resort needs a face lift.
Séjour de 6 nuits en septembre 2023
Réponse de Leonardo Alcantar Social Media Coordinator le 15 sept. 2023
Dear EstelaThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 Excellent

Kevin

Séjour de 3 nuits en septembre 2023
Réponse de Leonardo Alcantar Social Media Coordinator le 6 sept. 2023
Dear KevinThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 Excellent

Aaron

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property
Séjour de 3 nuits en août 2023
Réponse de Leonardo Alcantar Social Media Coordinator le 9 août 2023
Dear AaronThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 Excellent

Christina Cortez

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Zoëtry is amazing. Needs a bit upgrade but great hospitality. Will be back
Séjour de 3 nuits en juillet 2023
Réponse de Martin Cocom Front Desk Manager le 4 août 2023
Dear Christina Cortez,Thank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

4/10 Médiocre

Matthew

Les points faibles : Personnel et service
Séjour de 4 nuits en juillet 2023
Réponse de Leonardo Alcantar Social Media Coordinator le 25 juil. 2023
Dear MatthewThank you for sharing your review of Zoëtry Villa Rolandi. We are deeply sorry to see that you did not enjoy your experience with us, we are always working to improve our service. Our main goal is always providing a fantastic experience to all our guests. We hope you please give us another change of receiving you, so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 Excellent

Catherine

Séjour de 4 nuits en juillet 2023
Réponse de Leonardo Alcantar Social Media Coordinator le 7 août 2023
Dear CatherineThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 Excellent

Carolyn, Summerville

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Zoetry is in a beautiful location and you cannot ask for more in terms of the scenery and laid back relaxing atmosphere. Staff were super accommodating, friendly and responsive especially David, Alejandro, and Joseph. Maid service was top notch and we saw room touchups daily including turndown service in the evening. Special touches like a special happy anniversary message we’re greatly appreciated. We never waited to be seated for dinner or breakfast and received waters edge views without asking 90 percent of the time, menu options were quite varied and all delicious including le Metissage which is a 7 course tasting dinner with a different menu each night. Tip: you need reservations for le metissage so plan ahead. Tip: our room was on the ground floor which I highly recommend for the on the beach vibe and accessibility. This isn’t something I would normally do due to privacy concerns but we really enjoyed hanging by the pool and ordering appetizers via room service so we could enjoy notch food on our veranda. There is wait service at the pool as well but the menu options are more limited. Safety was never a concern. For a really special experience, hang out on the beach after dinner and you may see loggerheads come up on the beach to lay their eggs. There were 11 in one night! We participated in several excursions: golf cart rental was easy to arrange at the front desk as well as taxi rides and snorkeling. You pay a little more for the convenience.
Séjour de 6 nuits en juin 2023
Réponse de Leonardo Alcantar le 17 juil. 2023
Dear CarolynThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience and the excelent service of our staff. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 Excellent

Greg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice. Quiet. Food was great and accommodating to my food allergies
Séjour de 5 nuits en juin 2023
Réponse de Leonardo Alcantar le 17 juil. 2023
Dear GregThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

6/10 Satisfaisant

William G

Voyage en famille
Food was good. Property rundown
Séjour de 5 nuits en mai 2023
Réponse de Leonardo Alcantar le 17 juil. 2023
Dear William GThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for the feedback of your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 Excellent

Christopher, Glendale

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We loved the staff, and the location of the hotel
Séjour de 6 nuits en mars 2023

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great repeat stay at the Zoetry… everything was great!
Séjour de 4 nuits en février 2023

10/10 Excellent

Raul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great service and food
This small hotel has top notch service. There is private small craft ferrying from Cancun directly to the property. The rooms are a little bit outdated, but the resort will undergo major renovations soon. Service is what makes the difference here. This is a high end all inclusive resort that serves a la carte and no Buffett ( 2 restaurants with top notch chefs) . Check in was seamless. Alfredo the waiter at the Restaurant Rolandi’s made our stay very pleasant. Leo, the great organizer at the pool was very nice. If you want to stay away from the crowds, the drinking games at the pool, the loud music calling for water aerobics, lines at the bufette; but instead you want to enjoy a private experience, this is your resort.
Séjour de 4 nuits en février 2023

10/10 Excellent

Edna

Séjour de 5 nuits en décembre 2022

8/10 Bien

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en janvier 2023

10/10 Excellent

Mary-Angie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service; great boutique hotel to get away and be pampered; fantastic food

10/10 Excellent

Joyce

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Isla Mujeres is a paradaise. But the hotel is a little bit old. But the food in Rolandis Restaurant was amazing and the staff. David of reception was very nice with us. I love my honey moon!
Séjour de 1 nuit en novembre 2022

10/10 Excellent

Karen Pamela

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were so positive and helpful. The food was incredible and the pools were beautiful. Stunning, quiet property.
Séjour de 6 nuits en novembre 2022

10/10 Excellent

Donna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful resort with amazing staff.

10/10 Excellent

Edwin Holt Moore

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort delivered as to all aspects as advertised!
Séjour de 3 nuits en octobre 2022

10/10 Excellent

Matthew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property & staff were great. The experience with Expedia was terrible.
Séjour de 5 nuits en octobre 2022

10/10 Excellent

Carrie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Small boutique resort. Perfect for relaxing! The pools and private beach were wonderful and maintained. The food options were minimal but delicious and always available. The staff was very helpful and friendly.
Séjour de 3 nuits en septembre 2022
Réponse de Alan Salgado Cabrera le 26 sept. 2022
Dear, guest. We would like to thank your comments about your stay at Zoëtry Villa Rolandi Isla Mujeres Cancun and for sharing them with the Expedia community. We are happy to know you enjoyed our food and facilities.We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,Alan Salgado CabreraSocial Media.

10/10 Excellent

Lissette

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay at Zoetry was first class! The staff went above and beyond for us. Even when we took a cab to Playa Norte they ran out and offered a cooler with ice and drinks before we left! Anytime we needed anything they were at our room under 10 minutes. The spa was the best service we had ever and resort was gorgeous always super clean. The food was great! One of the restaurants is French which we don’t care much for that type of food but the other restaurant had great food. The ease of booking transportation to the resort from the airport through the front desk was a breeze. One of my guests is pretty picky when it comes to food and service and she was completely blown away. Yeh resort is on the smaller side and meant for people who want peace. If you have a party group and don’t know how to act when drinking, consider staying in Cancun. This resort is super low key and tranquil. 10/10!
Séjour de 4 nuits en août 2022
Réponse de Mercedes Gancedo social Media & econcierge le 22 sept. 2022
Dear Lissette,· Thank you for taking the time to rate our resort. We are glad to know your experience was the most pleasant one and hope to have the honor of welcoming you back in the near future. Best Regards,Mercedes Gancedoe-Concierge & Social media

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en août 2022