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Avis sur Majestic Elegance Costa Mujeres – All Inclusive

4.5 out of 5
Majestic Elegance Costa Mujeres – All Inclusive
Carretera Libre 85 - Punta Sam, Isla Blanca 85 SM6, Manzana 2 - Lote 4, Costa Mujeres, QROO

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 2167 avis sur 3050." "
Note des voyageurs de 8 (Bien), d’après 459 avis sur 3050." "
Note des voyageurs de 6 (Satisfaisant), d’après 234 avis sur 3050." "
Note des voyageurs de 4 (Médiocre), d’après 104 avis sur 3050." "
Note des voyageurs de 2 (Horrible), d’après 86 avis sur 3050." "

9,4/10

Propreté

9,2/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Corbion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 12 nuits en mai 2024
Réponse de Customer Care at Majestic Resorts. le 21 mai 2024
Dear Corbion,Thank you for taking the time to share your rating regarding your recent stay with us. Your feedback is greatly appreciated, and we sincerely apologize for the unpleasant experience you encountered during your stay.We hope for the opportunity to host you once more in the future, ensuring a much more enjoyable and memorable experience.Kind regards.

10/10 Excellent

Anick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel magnifique, service extraordinaire. Un gros 10/10
Séjour de 4 nuits en décembre 2023
Réponse de Customer Care Majestic Elegance Costa Mujeres le 6 déc. 2023
Dear Anick,First of all, we would like to thank you for your recent stay at Majestic Elegance Costa Mujeres and for taking the time to share this review with the community. We are very happy to know that our colleagues were able to make your stay a relaxing and unforgettable experience thanks to the excellent service provided. We will make sure your kind comments reach the eyes and ears of all our resort staff. It has been a pleasure to welcome you as our guest and we hope to welcome you soon. Please accept our warmest regards,

10/10 Excellent

Pascal, Gardanne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avons vraiment apprécié notre chambre côté jardin avec une vue sur la mer. Calme et intimité. Notre majordome Gloria était discrète mais toujours présente. Le personnel des restaurants sont toujours souriants et disponibles. La plage est calme avec toujours suffisamment de transats disponibles.
Séjour de 14 nuits en novembre 2023
Réponse de Customer Care Majestic Elegance Costa Mujeres. le 5 déc. 2023
Dear Pascal,Thank you for giving us the opportunity to receive you at Majestic Elegance Costa Mujeres and for taking the time to share your experience with us. We are very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your feedback inspires us to continue improving our guest satisfaction and improve areas that require attention. It will be an honor for us to host you again in the near future and offer you our most sincere service. Please, receive our warmest regards Customer careMajestic Elegance Costa Mujeres

8/10 Bien

Noor

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved our stay at Majestic! The room was great and the restaurant options and services were amazing. I would recommend. The check in process took super long though and wasn’t great.
Séjour de 3 nuits en novembre 2023
Réponse de Customer Care Majestic Elegance Costa Mujeres. le 13 nov. 2023
Dear NoorWe hope that your visit at Majestic Elegance Costa Mujeres has been to your liking and we appreciate you sharing your comments with the community. At Majestic Resorts we are committed to offering the best service, quality and experiences to each of our guests. We are pleased to have hosted you as our guest, and we hope to have the opportunity to welcome you again in the very near future. warmest regards,

8/10 Bien

Joanie

Voyage en famille
Les points forts : Propreté et personnel et service
Apprécié: la plage! Propreté, sable blanc, et grandeur Moins apprécié: hotel extrement bruyant/ party le soir/ pas une place de repos!!!! decoration qui date malgré que le resort soit neuf/ peu de choix dans les menus des restaurants et enfin l’expérience spa (hydrotherapie)tellement désolante, on était drillé comme des enfants d’école … zéro reposant.
Séjour de 4 nuits en octobre 2023
Réponse de Customer Care Majestic Elegance Costa Mujeres le 24 oct. 2023
Nous apprécions votre plus récente visite et nous faisons part de vos commentaires. Nous sommes désolés d'apprendre que nous n'avons pas pu dépasser vos attentes. Permettez-nous de mentionner que nous sommes une entreprise engagée vers l’excellence, confiante dans l’innovation continue, l’évolution et l’amélioration constante de tous les aspects des services que nous offrons.Nous nous efforçons toujours de renforcer et d'améliorer nos services et procédures dans le but d'offrir à nos clients la meilleure expérience possible. Nous vous assurons que nous nous engageons envers nos clients, leur sécurité et leur bien-être.Notre équipe du Majestic Elegance Costa Mujeres a fait tout ce qui était en son pouvoir pour vous aider de la meilleure façon possible et nous sommes vraiment désolés de savoir que malgré nos efforts, nous n'avons pas pu vous faire sentir comme chez vous, car c'est notre objectif principal. Nous espérons que vous nous donnerez l'opportunité de vous servir à nouveau, d'améliorer votre expérience et de vous montrer que nous continuons à être à la hauteur de notre marque. Recevez nos plus chaleureuses salutations.

10/10 Excellent

Johanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bon service, propre, mais odeur d’humidité dans les chambres
Séjour de 3 nuits en août 2023
Réponse de Customer Care Majestic Elegance Costa Mujeres le 9 août 2023
Dear JohanneWe thank you for choosing our Majestic Elegance Costa Mujeres as your dream vacation destination.We are glad to know that we have been able to provide you with a pleasant and pleasant stay.We have also noted your comments about your room experience. Please be assured that we take this matter very seriously and it is of the utmost importance to us. We will send your comments to the immediate attention of our housekeeper manager for her improvement.We look forward to welcoming you to our property very soon.

10/10 Excellent

Helene

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This resort is aptly named. It is truly Majestic. Elegant, modern, artsy. Our room was spacious, clean and quiet. The food is good and there is a lot of options (look for the schedule as some place are closed during the week). They know how to entertain their guests and keep them happy. Special mention for Julian and Christian at the Flavour buffet. They took such a great care of us for breakfast. They knew quite fast what we liked and made sure to bring our drinks every morning without having us asking them. Very hard and attentive workers. We will be back!
Séjour de 4 nuits en juillet 2023
Réponse de Customer Care Majestic Elegance Costa Mujeres le 6 juil. 2023
Dear Helene,First and foremost, we would like to thank you for choosing Majestic Elegance Costa Mujeres as your vacation destination and for taking the time to share your opinion with the community. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. We will pass your kind words along to the entire team. It has been a pleasure hosting you as our guest and hearing from you that you will definitely be back. Please, receive our warmest regards from Majestic Resorts. Kind regards,

10/10 Excellent

Ariane

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Tout était parfait! Lorenzo celui qui travaille sur la plage ainsi que Jesus au bar était incroyablement attentionné! Ruby notre bottlers etais au petite attention avec nous !
Réponse de Brenda Pacheco Customer Care le 26 déc. 2022
Dear Ariane,Nothing is greater for us than being able to exceed your expectations and to make you feel just right at home. Thank you for describing the incredible service and charisma of our team.We remain at your service and sincerely hope to have you back.All the best from Costa Mujeres!

10/10 Excellent

VALERIE Rachel

Voyage en couple
Les points forts : Propreté et personnel et service
Tout était parfait hôtel magnifique le chef Giovanni un amour 💓 notre majordome Belen ❤️‍🔥exceptionnellement gentille et dévouée Andrea une énergie et une extrême gentillesse et tout les autres serveur d’une rapidité et excellent service nous retournons c’est sur ❤️‍🔥❤️‍🔥
Séjour de 11 nuits en mars 2022
Réponse de Brenda Pacheco Customer Care le 22 mars 2022
Dear Valerie, Thank you for giving us the highest rating. We sincerely wish to welcome you in the near future to enjoy your vacation. Greetings from Costa Mujeres!

10/10 Excellent

Stephane

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vraiment extra sauf les restaurants thématiques
Hotel vraiment top : très belle plage, service impeccable, personnel attentif et sympathique (sauf à l'accueil de l'hôtel) propreté parfaite, chambres spacieuses, confortables et très bien équipées, restaurants délicieux (buffets matin, midi). Sauf les restaurants thématiques à éviter : resto italien (intoxication) , argentin (viande trop cuite) et "japonais" (plats pas du tout japonais et service spectaculaire mais trop expéditif : 5 plats en moins de 30 minutes) Enfin , il manque un service de change : tout fonctionne au pourboire (culture américaine) mais refus de changer vos euros ou vos gros billets à l'accueil
Séjour de 4 nuits en février 2022
Réponse de Brenda Pacheco Customer Care le 17 févr. 2022
Dear Stephane, We are very happy to know that your overall stay with us has been very positive and we will continue to work hard to make each stay of our visitors a moment to remember. Thank you for so kindly sharing the points that in your perspective could improve, this will be reviewed by the respective departments. We are sincerely looking forward to the pleasure of welcoming you again to our Majestic Elegance and assure you that you will enjoy even superior services and facilities on your next visit. Kind regards!

10/10 Excellent

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Complexe à tester :)
Séjour super sympa, le personnel est vraiment super sympa et attentif aux clients. les restaurants sont bien et c'est super propres er nouveau complexes.
Séjour de 7 nuits en décembre 2021
Réponse de Brenda Pacheco Customer Care le 31 déc. 2021
Dear Linda, Receive our thanks for taking the time to write and share your experience at Majestic Elegance Costa Mujeres. We are very happy that you enjoyed your stay to the fullest. Thank you very much for letting us be part of your vacation, we hope to have you back very soon. Greetings!

10/10 Excellent

Sergey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would love to come back to this place and would recommend anyone to go here. Food was amazingly good every place we went to, the room service and butler did an amazing job, Beach was clean and beautiful. Elegance club is the way to go only adults there.
Séjour de 7 nuits en mai 2024

10/10 Excellent

Shoaib

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were amazing and kept everything cleaned. A lot of fun activities to do.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Julissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Will come again
Séjour de 5 nuits en avril 2024

10/10 Excellent

Caterina

Voyage en famille
We have been here twice! Coming back in Feb 25
Séjour de 5 nuits en mai 2024

10/10 Excellent

CONNIE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very polite and hotel very clean
Séjour de 6 nuits en mai 2024

10/10 Excellent

Mardell

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful, clean, and modern resort with emaculate well kept grounds. RSVP was only required for two dinner options which was appreciated. Staff were friendly and aimed to ensure a positive experience . I absolutely would go back.
Séjour de 3 nuits en mai 2024
Réponse de Customer Care at Majestic Resorts. le 25 mai 2024
Dear Mardell,We sincerely appreciate your perfect rating and kind words about your stay at Majestic.Thank you very much for all your compliments, which we have been very glad to share with our teams. It is truly a pleasure for us to hear that you enjoyed your vacation here at our resort and it would be an honor to welcome you back to Majestic Resorts.Best regards!

10/10 Excellent

Jonathan Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024

8/10 Bien

Junkai

Voyage en famille
Les points forts : Propreté et personnel et service
Pool is good.
Séjour de 7 nuits en mai 2024
Réponse de tks le 24 mai 2024
we appreciate your comments and we will take them into account in order to continue to improve greetings from majestic

10/10 Excellent

Olga

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful resort!
Séjour de 7 nuits en mai 2024
Réponse de Customer Care at Majestic Resorts. le 24 mai 2024
Dear Olga,Thank you for taking the time to share your rating regarding your recent stay in Majestic Elegance Costa Mujeres.We are delighted that we had the opportunity to be at your service. We hope to see you many more times for even more excellent vacation experiences.Best regards!

10/10 Excellent

Robert

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property excellent service all inclusive food and drink
Séjour de 5 nuits en mai 2024
Réponse de Customer Care at Majestic Resorts. le 23 mai 2024
Dear Robert,We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.We are thrilled to read that you were extremely satisfied with the level of service received from our team members.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Best regards!

10/10 Excellent

Alberto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would come back
Séjour de 4 nuits en mai 2024
Réponse de Customer Care at Majestic Resorts. le 23 mai 2024
Dear Alberto,Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are glad you enjoyed everything that Majestic Elegance has to offer.Once again, thank you for sharing such a lovely review and we look forward to hosting you again soon for what is sure to be another spectacular holiday.Best regards!

10/10 Excellent

Irina, Spartanburg

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great, staff were nice and helpful , food was excellent. Luis at the pool bar was a great bartender, Manuel, Jose, Moises, Angel and Abraham were my favorite beach/pool servers! Excellent! The only request I would have is to have better options for room service .
Séjour de 7 nuits en mai 2024
Réponse de Customer Care at Majestic Resorts. le 23 mai 2024
Dear Irina,We are grateful that you have enjoyed your vacation at the Majestic Resorts; and that you were able to enjoy all of the amenities,and the service of our property.Your feedback is valuable, and we assure you that it will be forwarded to the department in charge for enhancements, as we strive to provide comfortable and satisfactory experiences for our guests. We have taken the liberty to share your kind appreciation with the whole team, as it is feedback such as yours that motivates us to achieve higher levels of service and standards. We hope to see you many more times for even more splendid vacation experiences.Kind regards!

10/10 Excellent

Alan-Michael, Middlebury

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Customer Care at Majestic Resorts. le 23 mai 2024
Dear Alan Michael,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in our resort.We hope to see you many more times for even more majestic vacation experiences.Kind regards!

10/10 Excellent

Jean-Luc Mathieu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
Réponse de tks le 23 mai 2024
THANK YOU VERY MUCH FOR YOUR TRUST, WE HOPE TO SEE YOU SOON. GREETINGS FROM MAJESTIC ELEGANCE COSTA MUJERES

10/10 Excellent

MARA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Customer Care at Majestic Resorts. le 23 mai 2024
Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Costa Mujeres.We hope to see you many more times for even more excellent vacation experiences.Best regards,

10/10 Excellent

Munirah

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice resort. Workers friendly and nice. Food is super good
Séjour de 5 nuits en mai 2024
Réponse de Customer Care at Majestic Resorts. le 22 mai 2024
Dear Munirah,We are really honored that you chose Majestic Elegance Costa Mujeres for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.We are delighted that we had the opportunity to be at your service. We hope to see you many more times for even more splendid vacation experiences.Sincerely,

10/10 Excellent

Lorena

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very clean although my upgrade was pricey
Séjour de 3 nuits en mai 2024
Réponse de Customer Care at Majestic Resorts le 21 mai 2024
Dear Lorena,We sincerely appreciate your perfect rating and kind words about your stay at Majestic.We are so happy to hear that your expectations were exceeded from the moment you stepped foot at the resort up until your departure.We hope to see you many more times for even more splendid vacation experiences.Best regards!

10/10 Excellent

Brandon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was amazing from the moment I stepped on the resort.
Séjour de 4 nuits en mai 2024
Réponse de Customer Care Majestic Elegance Costa Mujeres. le 21 mai 2024
Dear Brandon,Please allow us to express our sincere gratitude for your kind words about our resort.Thank you from the bottom of our hearts for your thoughtful review. We hope to see you many more times for even more splendid vacation experiences.Kind regards!

10/10 Excellent

Shatandra L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Food was good, butler easy accessible ! We got a room upgrade to a swim out when we arrived
Séjour de 3 nuits en mai 2024
Réponse de Customer Care Majestic Elegance Costa Mujeres. le 21 mai 2024
Dear Shatandra,On behalf of all the staff here at Majestic Elegance, we would like to thank you for having chosen us for your stay in Costa Mujeres.Thank you from the bottom of our hearts for your thoughtful review. It is truly a pleasure for us to hear that you enjoyed your vacation here at our resort and it would be an honor to welcome you back to Majestic Resorts.Best regards!

10/10 Excellent

Kathleen

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great resort
Séjour de 3 nuits en mai 2024
Réponse de Customer Care at Majestic Resorts le 20 mai 2024
Dear Kathleen,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in our resort in Costa Mujeres.We hope to see you many more times for even more excellent vacation experiences.Sincerely,

10/10 Excellent

Kyla

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From the moment you enter you are greeted with care. Highly recommended booking “The Club” Rooms as you do have access to certain amenities around the resort. We had an amazing butler Rafael who always was attentive to our needs and kept us informed about daily events and reservations for restaurants that he had made for us and it was seamless. Overall I wish we would’ve stayed longer but highly recommend. Food was delicious try the steakhouse , hibachi and mexican! Only downfall personally is if you are in a bigger group prepare to wait a little longer for your drinks even if they’re just shots.
Séjour de 3 nuits en mai 2024
Réponse de tks le 20 mai 2024
we appreciate all your good comments and hope to see you again.Best regards

8/10 Bien

William Monden

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
The entrance is not at all “grand”. Old furniture in the lobby. Old and sometimes dirty furniture in the restaurants. We were assigned a butter and didn’t see him once after we checked in for the remainder of our 7 day stay.
Séjour de 6 nuits en mai 2024
Réponse de Customer Care Majestic Elegance Costa Mujeres. le 20 mai 2024
Dear William Monden,We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us.If you give us a second chance, we would be thrilled to be able to welcome you back. Best regards!

10/10 Excellent

Danielle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Incredible experience! Wonderful staff. Will definitely tell all my friends and family!! Highly recommend. Top quality! Thank you !!
Séjour de 6 nuits en mai 2024
Réponse de tks le 20 mai 2024
we appreciate all your good comments and hope to see you again.Best regards

10/10 Excellent

WILLIAM

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it !
Séjour de 3 nuits en mai 2024
Réponse de tks le 20 mai 2024
we appreciate all your good comments and hope to see you again.Best regards

10/10 Excellent

Vitaliy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice quiet place, very good food.
Séjour de 5 nuits en mai 2024
Réponse de tks le 20 mai 2024
we appreciate all your good comments and hope to see you again.Best regards

10/10 Excellent

Christopher, Washington

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect
Séjour de 4 nuits en mai 2024
Réponse de tks le 20 mai 2024
we appreciate all your good comments and hope to see you again.Best regards

10/10 Excellent

Rebu

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing resort. Will definitely be back in future
Séjour de 3 nuits en mai 2024
Réponse de tks le 20 mai 2024
we apreciate all your good coments we hope to see you again.kind regards

10/10 Excellent

Dorrel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience I recommend
Séjour de 3 nuits en mai 2024
Réponse de Customer Care Majestic Elegance Costa Mujeres le 17 mai 2024
Dear Dorrel,Thank you sincerely for your kind words and for taking the time to share your experience.It is truly motivating to read your kind words in regards to your stay and we are so pleased that your recommend us with all the Expedia community.We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Sincerely,

4/10 Médiocre

Jack

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was our second time vacationing at this property in less than a year and I’m sad to say that it has been a disappointing experience. In short, upon realizing that our first room had AC issues, we went to the front desk to change our rooms. We approached Kevin at the front desk for assistance. Near the end, Kevin mumbled something in Spanish, to which my gf understood. She told me that Kevin had insulted me using profanity that I won’t repeat here. This was essentially the most unprofessional act of customer service we’ve experienced. It was as insulting as it was unwarranted. Insulting a guest, not to mention to their face, should not be acceptable at such a property. We ultimately left and informed our butler, who helped bring it to the manager's attention. The next day, we spoke to the manager, Gustavo, about the incident. He informed us that Kevin admitted to using the profanity but claimed it was directed at his coworker. This seemed like a convenient excuse. Regardless of who he directed the insult to, is someone who openly insults guests or coworkers really suited for this kind of position? We had been so excited to return to this resort but this experience has ultimately soured our perception of it. I do want to shout out our butler Chan who was the most memorable part of our stay. He was attentive, friendly, and helpful, I would say that he was half the reason that our stay was great. Joy, the chef, was also very accommodating towards our allergies.
Séjour de 4 nuits en mai 2024
Réponse de Customer Care Majestic Elegance Costa Mujeres le 20 mai 2024
Dear Jack,We are so grateful that you took the time to write about your recent experience at our resort.It is always a profound honor when our repeat guests, such as yourself, return to beautiful Majestic Resorts. We really appreciate your time for highlining the staff who were with you delivering the truthful Majestic way. At the same time, we are deeply sorry knowing that this time we didn't achieve what is our main goal which is delivering memorable experiences to all our guests.We have noted all your issues and addressed them to each en charged Manager in order to check and correct them with the seriousness it deserves. Our main proposal is offering a personalized service attending to details.We understand that we cannot undo your experience, however, we would like to extend our sincere apologies for the shortfalls you experienced.Sincerely,

10/10 Excellent

MI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful
Séjour de 3 nuits en mai 2024
Réponse de Customer Care Majestic Elegance Costa Mujeres. le 17 mai 2024
Dear MI,Please allow us to personally thank you for your kind words about our resort and for sharing them here on Expedia.We are so happy to see that you have enjoyed every minute of your vacation in our resort in the beautiful Costa Mujeres.We hope to see you many more times for even more excellent vacation experiences.Kind regards!

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Majestic Elegance was the perfect couples getaway! We got the beachfront suite with the private rooftop plunge pool and it was amazing. The view from the room was breathtaking and we were also able to relax in our own private plunge pool. There are plenty of options for food, ranging from buffet to reservation -only restaurants. And there is pretty much something to eat any time you like. We were in the adults-only section of the resort, which gives access to the whole resort. We definitely recommend this resort for a couples getaway or honeymoon and we look forward to coming back in the future!
Séjour de 5 nuits en mai 2024
Réponse de Customer Service le 16 mai 2024
Dear Daniel,Thank you for sharing your wonderful experience at Majestic Elegance Costa Mujeres. We're thrilled to hear that you had a fantastic experience with us.We are thrilled with your 5-star review and glowing recommendation. We thank you for choosing Majestic Elegance Costa Mujeres Hotel it has been an honor to host you.Looking forward to welcoming you soon.Warm Regards

10/10 Excellent

Kyle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff and food. Our butler Aaron was exceptional with attending to our needs throughout the stay.
Séjour de 7 nuits en mai 2024
Réponse de Customer Care Majestic Elegance Costa Mujeres le 16 mai 2024
Dear Kyle,Firstly, the entire team of Majestic Resorts wants to thank you for sharing your experience.It is reviews like yours which keep the team at the resort motivated, and we sincerely thank you for your time for placing a review for us.We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Best regards!

4/10 Médiocre

Maria Fernanda

Voyage en famille
Les points faibles : Personnel et service et équipements
Cierran todas las albercas y todos los bares (excepto un bar) a las 6:00 pm. Se pidió servicio a la habitación y nunca llegó. Las puertas se desprograman solas y el baño no servía bien. Vamos seguido a Cancún y a sus alrededores y hay muchos hoteles mejores en la zona por el precio.
Séjour de 3 nuits en mai 2024
Réponse de Customer Care Majestic Elegance Costa Mujeres le 15 mai 2024
Estimada Maria Fernanda,Gracias por tomarse el tiempo de compartir sus comentarios acerca de su reciente estadía en nuestro resort Majestic Elegance Costa Mujeres.Tomaremos en cuenta sus valiosos comentarios, para nosotros, ya que ellos nos ayudan a nuestro continuo esfuerzo de exceder las expectativas y experiencias de nuestros huéspedes.Es muy importante para nosotros que cada huésped reciba un servicio estelar por parte de nuestro personal y lamentamos saber que no lo recibió.Hemos enviado sus comentarios a la atención inmediata de nuestros gerentes de los departamentos involucrados, para su revisión y mejora. Si nos da una segunda oportunidad, estaremos encantados de poder darle la bienvenida nuevamente.Sinceramente.

10/10 Excellent

Regina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Customer Care Majestic Elegance Costa Mujeres le 23 mai 2024
Dear Regina,Please allow us to express our sincere gratitude for your rating about our resort.We are delighted that we had the opportunity to be at your service. We look forward to hosting.

8/10 Bien

Hae

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The overall stay was very enjoyable. Resort was beautiful and clean and all the staff were extremely friendly and helpful. Only thing we felt could have been better was the temperature of the pool water. It was too warm and even though we understand it was due to the hot weather, we wondered if cold water could have been filtered into the plunge pool at least to make it a bit cooler. The water temperature was almost as warm as the weather so didn’t provide a refreshing experience we had hoped for. Otherwise, it would have been an excellent experience.
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Dear Hae,Thank you sincerely for your kind words and for taking the time to share your experience.We greatly appreciate the criticisms and comments from our valued guests, as they encourage us to maintain the spirit of hospitality and strive for excellence.We hope to have the opportunity to welcome you back soon.Kind Regards

10/10 Excellent

Stephanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing property! Food was great. Entertainment was good too. Be aware of the dress code required for dining in the evening. They are strict about that.
Séjour de 3 nuits en mai 2024
Réponse de tks le 24 mai 2024
thank you very much for your comments, we hope to see you soon to continue creating memorable moments. greatings from Majestic

10/10 Excellent

Ariadna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
AMAZING RESORT! Went with my husband and we had such an amazing and relaxing time. The resort is beautiful and perfect for couples. The drinks and food were amazing. Our favorite was the steakhouse. Manuel at the infinity pool is amazing. Didi from the beach is so nice and helpful. Our favorite waiter was Gilberto at the italian place. Recommend this hotel 10/10 and will definitely be coming back!!
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Dear Ariadna,We really appreciate your time in sharing your feedback about your recent stay at Majestic.Thank you so much for sharing with us and future travelers your first impressions of our property and wonderful memories of this stay. It is for all of us such an honor and joy to read that this has been one of your favorite stays. Our commitment is to make each stay super, and we hope you have many more outstanding vacation experiences at our Majestic properties.Kind Regards

10/10 Excellent

George

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Possibly fans outside the back patio, maybe a basketball court.
Séjour de 3 nuits en mai 2024
Réponse de Customer Care le 13 mai 2024
Dear George,Thank you sincerely for your kind words and for taking the time to share your experience.Thank you for your thoughtful comments.We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic.

10/10 Excellent

Tiffany Shae

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cocktails were excellent best we’ve had most original Mai tai we e had
Séjour de 5 nuits en mai 2024
Réponse de tks le 13 mai 2024
Dear: Tiffany ShaeFirst of all, we thank you for your time in passing on your wonderful comments, which are so relevant to us. It is a pleasure to know that you enjoyed your stay with us.kind regards