9 piscines extérieures, parasols de plage, chaises longues
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Avis sur Moon Palace The Grand Cancun - All-inclusive

5 out of 5
Moon Palace The Grand Cancun - All-inclusive
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 631 avis sur 1101." "
Note des voyageurs de 8 (Bien), d’après 213 avis sur 1101." "
Note des voyageurs de 6 (Satisfaisant), d’après 101 avis sur 1101." "
Note des voyageurs de 4 (Médiocre), d’après 61 avis sur 1101." "
Note des voyageurs de 2 (Horrible), d’après 95 avis sur 1101." "

9,0/10

Propreté

8,6/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

sebastien

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel hôtel beaucoup d’infrastructures pour les enfants waterpark salle de jeu Animation au top Restauration au top beaucoup de fait maison très bon Personnel au petits soins Tout était parfait
Séjour de 11 nuits en février 2024
Réponse de Hotel Management le 8 mars 2024
Dear Sebastien; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand and receive your perfect feedback, impression and preference. We remain at your service. Kind regards. Carlos Brahms, E-Concierge.

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel for kids and and adults
Séjour de 4 nuits en juillet 2023
Réponse de Moon Palace The Grand Cancun le 8 août 2023
Dear Mr. Anthony;We thank you for choosing us, it has been a pleasure to welcome you.We remain at your service.Best regards,

10/10 Excellent

Regina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy bonito hotel, excelente servicio por parte del personal, la comida muy rica y muy divertido para toda la familia. Nos gustó mucho y si regresaremos próximamente.
Séjour de 3 nuits en mai 2024

8/10 Bien

Jose

Séjour de 6 nuits en mai 2024

10/10 Excellent

Bryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todo muy bien excelentes vacaciones y el trato y la Comida en el hotel son maravillosos
Séjour de 5 nuits en mai 2024

10/10 Excellent

Kesia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
En un momento dude en hospedarme ahí… ya que leí comentarios donde daban preferencia al extranjero. Nuestra experiencia fue increíble… muy bonito hotel, excelentes amenidades, restaurantes perfectos y la atención del personal de primera. Sin duda es nuestro nuevo lugar favorito y mil veces volveríamos!!
Séjour de 3 nuits en mai 2024

10/10 Excellent

Roberto, ciudad de mexico

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente lugar para vacacionar en familia
Séjour de 6 nuits en mai 2024
Réponse de Moon Palace The Grand le 22 mai 2024
Querido Roberto,Gracias por elegir pasar sus vacaciones aquí con nosotros. Nos alegra que haya compartido su maravillosa recomendación.Fue un placer tenerte aquí con nosotros y esperamos tenerte de vuelta.Saludos cordiales

8/10 Bien

Federico

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
El lugar esta muy bonito. Uno de los mejores hoteles en los que he estado. Tiene muchas cosas que hacer. Desde las albercas de todo tipo, playground, shows, etc. Los restaurantes son muy ricos y tienen una rica y gran variedad. La gente es amable. Lo unico es que el check in fue un poco lento. Llegamos al hotel a las 11am, yo esperaba un checkim como en el Sunrise. No fue asi. Nos dijeron que nos iban a avisar cuando nuestra habitacion estuviera lista pero nonfue asi. Nadie estuvo pendiente de nosotros. Hasta las 4pm que fuimos a preguntar nos confirmaron la habitacion. Las maletas nos las entregaron hasta las 5:30 pm y pue un poco inconveniente ya que no podiamoa ponernos los trajes de baño para ir a nadar con nuestro niño. Fuera de ese pequeño incidente, nuestra estancia fue muy placentera.
Séjour de 1 nuit en mai 2024
Réponse de Moon Palace Jamaica le 21 mai 2024
Hola Federico,Gracias por elegir pasar sus vacaciones con nosotros aquí en Moon Palace The Grand. Le agradecemos que comparta sus valiosos comentarios sobre su reciente estancia. Nos complace saber que te gusta la hermosa instalación a pesar de un comienzo lento. Fue un placer tenerte y esperamos tenerte de vuelta.Atentamente

8/10 Bien

Carolina Luna

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo bien, los niños se la pasan increíble en todo el parque acuario. Solo para ir al mar nunca fue posible por ser bandera roja casi todo el tiempo.
Séjour de 4 nuits en mai 2024
Réponse de Moon Palace The Grand le 21 mai 2024
Hola Carolina,Gracias por confiar en Moon Palace The Grand para satisfacer sus necesidades vacacionales. Apreciamos que se tome el tiempo para compartir su opinión y contarnos acerca de su estancia. Estamos muy contentos de saber que los niños lo pasaron de maravilla. Fue un placer hospedarles y esperamos tenerles de vuelta.Atentamente

10/10 Excellent

Daisy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing!! I’ll definitely coming back
Séjour de 4 nuits en mai 2024
Réponse de Moon Palace Jamaica le 20 mai 2024
Dear Daisy,Awesome!We are glad to hear you had a wonderful time, so much so that you are coming back . It was a pleasure hosting your stay, and we are certainly looking forward to welcome you back.Sincerely

6/10 Satisfaisant

John

Séjour de 5 nuits en mai 2024
Réponse de Moon Palace The Grand le 20 mai 2024
Dear John,Thank you for sharing your ratings on your recent stay. We would like to know more about your stay and how we could have exceeded your expectations. We invite you to write to us and tell us more about your stay. We look forward to hearing from you.Sincerely

6/10 Satisfaisant

Narmin Sameer

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et équipements
It was our first time at this property and heard so many good things about it from family and friends. Kids had a blast and enjoyed the water park the most but not very happy with the housekeeping and room service, we check in and 3 days after no one came cleaned and changed beds or take the dirty towels I had to call 3 times and room service they take forever I call 2 times till I get the thing. Overall it’s ok.
Séjour de 5 nuits en mai 2024
Réponse de Moon Palace The Grand le 21 mai 2024
Dear Narmin Sameer,Thank you for choosing to vacation wit us here at Moon Palace The Grand . We thank you for sharing your feedback form your recent stay with us. Firstly we would like to apologize as the is not the type of service we provide here. We have shared your feedback with the relevant department for a follow up to your review as well to ensure we do not have another guest with similar complaint.We are however happy to hear that outside of this is was an ok stay.Thank you for vacationing with us and we do hope to welcome you back for a more fulfilling experience.Sincerely

10/10 Excellent

Saif

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very organized and very nice and helpful people I can say I had a very good time experience and I’m going back for sure
Séjour de 4 nuits en mai 2024
Réponse de Moon Palace The Grand le 17 mai 2024
Dear Saif,We appreciate you entrusting us to cater to your vacation needs. We are delighted to hear your expectations were met and you had a fulfilling stay. We ae glad to have had you here with us and to have shared in this experience. We do look forward to welcome you back.Sincerely

6/10 Satisfaisant

yunlan

Les points forts : Propreté
Séjour de 4 nuits en mai 2024
Réponse de Moon Palace The Grand le 18 mai 2024
Dear Yunlan,Thank you for taking the time to share your feedback ratings. We would like to hear about your experience and how we could have made it a memorable stay. We are inviting you to write to us and tell us about your experience. We look forward to hearing from you.Sincerely

10/10 Excellent

Rodrigo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente calidad, servicio y amenidades
Séjour de 3 nuits en mai 2024
Réponse de Hotel Management le 13 mai 2024
Estimado Sr. Rodrigo; Gracias por su valoración de 5 estrellas. Apreciamos sus comentarios y esperamos volver a darle la bienvenida a Moon Palace The Grand. Un cordial saludo. Carlos Brahms, E-Concierge

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great resort. It was not busy, and they werendoing maintenance on a couple of rooms. Got an upgrade to a villa. The adults only pool is a must if not with children. If with children, waterpark is a must. We will go back.
Séjour de 4 nuits en mai 2024
Réponse de Hotel Management le 11 mai 2024
Dear Kevin; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating and kind feedback. We remain at your service and hope to see you again soon! Best regards, Carlos Brahms, E-Concierge

8/10 Bien

Monique

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Large property with tons of activities for kids. Great restaurant options. Friendly staff
Séjour de 3 nuits en mai 2024
Réponse de Hotel Management le 10 mai 2024
Dear Monique; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating and kind feedback. We remain at your service. Best regards, Carlos Brahms, E-Concierge

10/10 Excellent

Jin U

Séjour de 5 nuits en avril 2024

10/10 Excellent

Young Sun

Séjour de 4 nuits en février 2024
Réponse de Hotel Management le 8 mai 2024
Dear Mr. Young Sun,Thank you for taking the time to share your feedback about your recent stay at Moon palace The Grand. We're thrilled to hear that you had an exceptional experience.We look forward to the opportunity of welcoming you back for another wonderful stay!Best regards,Carlos Brahms, E-Concierge.

10/10 Excellent

NATALIA

Séjour de 2 nuits en mai 2024

10/10 Excellent

Ryan

Séjour de 5 nuits en avril 2024

10/10 Excellent

Leonel Rodolfo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente lugar, personal muy atento y la Concierge personal VIP Cecilia, nos dio un servicio de lo mejor
Séjour de 3 nuits en mai 2024
Réponse de Hotel Management le 6 mai 2024
Estimado Sr. Rodolfo; Le agradecemos que haya elegido pasar sus vacaciones con nosotros aquí en Moon Palace The Grand. Estamos encantados de saber que fue una estancia excelente, tenga por seguro que le haremos llegar sus comentarios a Cecilia. Fue un placer hospedarle y esperamos tenerle de vuelta. Saludos cordiales. Carlos Brahms, E-Concierge

4/10 Médiocre

SANGHYUN

Voyage en famille avec de jeunes enfants
1. Too noisy to sleep during night. 2. I did request a reservation for spa but it did not work.
Séjour de 3 nuits en mai 2024
Réponse de Hotel Management le 6 mai 2024
Dear SANGHYUN; Thank you for choosing Moon Palace The Grand as your resort destination. We are sorry to hear about your experience. This is not the standard of our resort. We have shared your feedback with the respective department to review and to follow up with your concerns. Cordially. Carlos Brahms, E-Concierge

10/10 Excellent

Delmar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love everything about this place hands down greatest
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 6 mai 2024
Dear Delmar; Thank you for your 5 star review rating. We appreciate your feedback. Kind regards. Carlos Brahms, E-Concierge

10/10 Excellent

Miguel, San Antonio

Séjour de 3 nuits en avril 2024
Réponse de Moon Palace The Grand le 23 mai 2024
Hello Miguel,Thank you for choosing to vacation with us here at Moon Palace The Grand. We appreciate you sharing your 5/5 ratings. It was a pleasure hosting your stay and we hope to welcome you back.Sincerely

10/10 Excellent

America

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 4 mai 2024
Dear America; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating and kind feedback. We remain at your service. Best regards, Carlos Brahms, E-Concierge

10/10 Excellent

Jamie Brown Onee, Gainesville

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful resort with lots of restaurants & the room was clean & spacious, kids friendly with nice big waterpark.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 3 mai 2024
Dear Mr. Jamie; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating and kind feedback. We remain at your service. Best regards, Carlos Brahms, E-Concierge

10/10 Excellent

Xing

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thank you Expedia and The Grand to upgrade my room. The room comes with large bedroom, large dining room and living room. It was so much relax and I’m enjoy so much on my vocation with my family. The food is amazing on each restaurant that I tried. All the services are excellent. Will come back.
Séjour de 5 nuits en avril 2024
Réponse de Hotel Management le 2 mai 2024
Dear Xing;Thank you for choosing to stay with us at Moon Palace The Grand and for taking the time to share your experience. We are thrilled to hear that you enjoyed your upgraded room and that it provided a relaxing and enjoyable vacation for you and your family.It's wonderful to hear that you found the food amazing at each restaurant and that you were impressed with the excellent service provided by our team. We strive to create memorable experiences for all our guests, and we are delighted to hear that we succeeded during your stay.We look forward to welcoming you back to Moon Palace The Grand in the future and providing you with another exceptional experience.Warm regards,Carlos BrahmsE-Concierge

2/10 Horrible

Ezmir

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
staff stinks, rooms and hotel is poorly maintained. the only redeeming character is their food. I feel bad for people who fall for their VIP, as there is nothing VIP about it. Rooms and patio have paint dripping everywhere. And you will most likely told that racoons are friend here in mexico when you confront one in the hallway eating leftovers that were not cleaned.
Séjour de 5 nuits en avril 2024
Réponse de Hotel Management le 2 mai 2024
Dear Ezmir; Thank you for choosing Moon Palace The Grand as your resort destination. We are sorry to hear about your experience. This is not the standard of our resort. We have shared your feedback with the respective department to review and to follow up with your concerns. Cordially. Carlos Brahms, E-Concierge

10/10 Excellent

Sena

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed all the entertainment and amenities onsite. The staff were all very nice, and the room was also very comfortable.
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 2 mai 2024
Dear Sena; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating and positive feedback regarding your recent stay. We remain at your service. Best regards, Carlos Brahms, E-Concierge

8/10 Bien

Sanchit

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good for family stay
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 2 mai 2024
Dear Sanchit; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating. We remain at your service. Best regards, Carlos Brahms, E-Concierge

6/10 Satisfaisant

Neha

Les points forts : Équipements
Séjour de 7 nuits en avril 2024
Réponse de Moon Palace The Grand le 21 mai 2024
Dear Neha, Thank you for taking the time to share your ratings. We would like to know more about your experience and how we could have made it an exceptional experience. We are inviting you to write to us and tell us about your stay. We look forward to hearing form you.Sincerely

8/10 Bien

Sabrina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed here during our family reunion of 20 people. Overall, the resort was good and there was a lot to do for the kids. I expected the service to be a little better but it was mediocre. I did have to call room service to have our room re-cleaned when we arrived as there were a few dead bugs and a lot of dust hanging around. I found the lobby to be well maintained but maybe the actual rooms are just a bit outdated.
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 29 avr. 2024
Dear Sabrina;Thank you for sharing your feedback about your recent stay with us during your family reunion. We're glad to hear that overall, you found the resort to be good and that there were plenty of activities for the kids.We apologize for any shortcomings you experienced with the service, as we strive to provide exceptional service to all our guests. We're sorry to hear about the cleanliness issues in your room.Thank you for choosing our resort for your family reunion, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,Carlos BrahmsE-Concierge

10/10 Excellent

Humberto Esteban

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente atención, la calidad en los alimentos, y lo mejor es que personal siempre está contento, servicial, dispuesto
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 29 avr. 2024
Estimado Sr. Esteban; Le agradecemos que haya elegido pasar sus vacaciones con nosotros aquí en Moon Palace The Grand. Estamos encantados de saber que fue una estancia excelente, que pudo disfrutar de nuestras diferentes experiencias culinarias y que nuestro staff estuvo siempre al tanto, así como brindando un servicio de calidad. Fue un placer hospedarle y esperamos tenerle de vuelta. Saludos cordiales. Carlos Brahms, E-Concierge

6/10 Satisfaisant

Ricardo

Voyage en famille avec de jeunes enfants
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
I didn’t like the steak restaurant on three occasions we were surprise by 3 cockroaches in our area
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 29 avr. 2024
Dear Mr. Ricardo; Thank you for choosing Moon Palace The Grand as your resort destination. We are sorry to hear about your experience. This is not the standard of our resort. We have shared your feedback with the respective department to review and to follow up with your concerns. Cordially. Carlos Brahms, E-Concierge

10/10 Excellent

Hussein

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent property! Kids loved it
Séjour de 5 nuits en février 2024
Réponse de Hotel Management le 29 avr. 2024
Dear Hussein; Thank you for your 5 star review rating. We appreciate your feedback. Kind regards. Carlos Brahms, E-Concierge

10/10 Excellent

Brittany

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 29 avr. 2024
Dear Brittany; Thank you for your 5 star review rating. We appreciate your feedback. Kind regards. Carlos Brahms, E-Concierge

6/10 Satisfaisant

Charlene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 29 avr. 2024
Dear Charlene; Thank you for your review rating. We appreciate your feedback and take it seriously. Kind regards. Carlos Brahms, E-Concierge

10/10 Excellent

Melissa

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I liked this property very much! We had shuttles going from all three hotels which was very convenient. The only extreme downside to this property, was the two double beds feature! I read reviews prior to choosing this property and people complaining about this feature as well, we knew when we booked, however staying 12 nights, this did not make this the best experience ever. Having two young children, we both had to bunk with them and they both took over our beds! Other than the bed experience, this hotel is top notch.
Séjour de 12 nuits en avril 2024
Réponse de Hotel Management le 29 avr. 2024
Dear Ms. Melissa;Thank you for sharing your feedback about your recent stay at Moon Palace The Grand. We're glad to hear that you liked our property and found the shuttle service convenient.We apologize for any inconvenience you experienced with the beds. We appreciate your understanding and for choosing to stay with us despite this issue.We're delighted to hear that, aside from the bed experience, you found our hotel to be top-notch. We hope that you and your family were able to enjoy the other aspects of your stay and create some wonderful memories.Thank you for your valuable feedback, and we hope to welcome you back for a more comfortable stay in the future.Kind regards,Carlos BrahmsE-Concierge

10/10 Excellent

HONGYIN, flushing

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good hotel
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 2 mai 2024
Dear HONGYIN; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating. We remain at your service. Best regards, Carlos Brahms, E-Concierge

8/10 Bien

victor

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lot of good and some bad. (Too many people. Very loud air conditioning)
Séjour de 5 nuits en avril 2024
Réponse de Hotel Management le 25 avr. 2024
Dear Mr. Victor; We thank you for choosing Moon Palace The Grand, it was a pleasure to welcome you. We are sorry to receive your rating and learn that we have not fully met your expectations, you can be sure that your feedback is very important to us. We remain at your service. Kind regards. Carlos Brahms, E-Concierge

10/10 Excellent

Chun Hsiang

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good experience
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 24 avr. 2024
Dear Chun Hsiang; Thank you for your 5 star review rating. We appreciate your feedback. Kind regards. Carlos Brahms, E-Concierge

6/10 Satisfaisant

Jaroslaw

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Water park was great for the kids.
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 24 avr. 2024
Dear Jaroslaw; Thank you for your review rating. We appreciate your feedback and take it seriously. Kind regards. Carlos Brahms, E-Concierge

8/10 Bien

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was beautiful, the rooms were nice and spacious and there were a variety of food options. The negative would be as soon as we got there and checked in they wanted to sell us a time share and continued asking for a few days. Then at checkout you get someone trying to sell you something else. We don’t want to fly all day and then get bombarded with all of that.
Séjour de 7 nuits en avril 2024
Réponse de Hotel Management le 23 avr. 2024
Dear Jose,Thank you for your kind words about your recent stay at Moon Palace The Grand. We're glad you enjoyed your stay.We apologize for any inconvenience caused by our sales approach. Your feedback is valuable, and we will review your feedback to ensure a more pleasant experience for our guests.We hope to welcome you back for a more enjoyable stay in the future.Best regards,Carlos BrahmsE-Concierge

10/10 Excellent

ali

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
it is a massive resort with tons of quality restaurants and a huge water park that keep you and your kids busy for the whole day! food quality and verity is high! you don't get bored at the resort at all and you can enjoy its well-equipped gym and massive SPA! the only complain is about the room cleanness and lack of punctuality in service.
Séjour de 5 nuits en avril 2024
Réponse de Hotel Management le 24 avr. 2024
Dear Ali;Thank you for your feedback. We're glad you enjoyed our resort's amenities and dining options. We apologize for any issues with room cleanliness and service punctuality and will address these promptly. We hope to welcome you back for an even better experience in the future at Moon Palace The Grand.Warm regards,Carlos BrahmsE-Concierge

10/10 Excellent

Lana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Large property with amazing service!
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 22 avr. 2024
Dear Lana; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating and kind comments. We remain at your service. Regards, Carlos Brahms, E-Concierge

6/10 Satisfaisant

Mengmeng

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Food is not good.
Séjour de 5 nuits en avril 2024
Réponse de Hotel Management le 22 avr. 2024
Dear Mengmeng; We thank you for choosing Moon Palace The Grand, it was a pleasure to welcome you. We are sorry to receive your rating and learn that we have not fully met your expectations, you can be sure that your feedback is very important to us, please do not hesitate to contact us to tell us more about your experience. We remain at your service. Kind regards. Carlos Brahms, E-Concierge

8/10 Bien

Oscar, Tuxtepec

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
buena estancia
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 22 avr. 2024
Estimado Sr. Oscar; Le agradecemos que haya elegido pasar sus vacaciones con nosotros aquí en Moon Palace The Grand. Estamos encantados de saber que fue una estancia excelente. Fue un placer hospedarle y esperamos tenerle de vuelta. Saludos cordiales. Carlos Brahms, E-Concierge

10/10 Excellent

Thatcher, Boynton Beach

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Hotel Management le 22 avr. 2024
Dear Lana; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating. We remain at your service. Regards, Carlos Brahms, E-Concierge

10/10 Excellent

islam

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kids heaven . Kids love everything here
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 18 avr. 2024
Dear Islam, We appreciate you choosing to vacation with us here at Moon Palace The Grand. We are delighted to hear it was an excellent stay. It was a pleasure hosting you and we look forward to having you back. Kindest regards. Carlos Brahms, E-Concierge