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Avis sur Hyatt Ziva Cancun All Inclusive

4.5 out of 5
Hyatt Ziva Cancun All Inclusive
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 1454 avis sur 1850." "
Note des voyageurs de 8 (Bien), d’après 231 avis sur 1850." "
Note des voyageurs de 6 (Satisfaisant), d’après 52 avis sur 1850." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 1850." "
Note des voyageurs de 2 (Horrible), d’après 73 avis sur 1850." "

9,6/10

Propreté

9,6/10

Personnel et service

9,4/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Frédérick

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liked everything except the fact that people were walking right in front of our pool section (we had a swim up semi private pool)
Séjour de 2 nuits en mai 2023
Réponse de Sincerely, with the Service from the Heart. le 31 mai 2023
Dear Frederik,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Jinxiu

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
awesome
Séjour de 4 nuits en avril 2024
Réponse de Sincerely, with the Service from the Heart. le 26 avr. 2024
Dear Jinxiu,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Lorene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice clean hotel. Staff was excellent. Great customer service!
Séjour de 4 nuits en avril 2024
Réponse de Sincerely, with the Service from the Heart. le 23 avr. 2024
Dear Lorene,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Gagandeep

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Sincerely, with the Service from the Heart. le 23 avr. 2024
Dear Gagandeep,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Karina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Sincerely, with the Service from the Heart. le 23 avr. 2024
Dear Karina,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Kimberly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My family and I had a great time- a beautiful resort with good dining options and plenty of things to do. The Habanero seafood restaurant was a favorite of ours and the hospitality across the resort was top-tier. Overall great first time stay at a Hyatt and we would definitely go back and stay at other Hyatts.
Séjour de 3 nuits en avril 2024
Réponse de Sincerely, with the Service from the Heart. le 22 avr. 2024
Dear Kimberly,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

inderjit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything is perfect there!! We recommended to our family and friends!!
Séjour de 4 nuits en avril 2024
Réponse de Sincerely, with the Service from the Heart. le 22 avr. 2024
Dear Inderjit,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Veronica

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel
Séjour de 3 nuits en avril 2024
Réponse de Sincerely, with the Service from the Heart. le 22 avr. 2024
Dear Veronica,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

8/10 Bien

song yi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Sincerely, with the Service from the Heart. le 22 avr. 2024
Dear Song,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Hye

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samantha who works in Tradewind gave us most wonderful service. We will be back with my in law family this October. Thank you!! Hyatt Ziva You guys are great !!!
Séjour de 5 nuits en avril 2024
Réponse de Sincerely, with the Service from the Heart. le 20 avr. 2024
Dear Hye,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Kseniya

Séjour de 6 nuits en avril 2024
Réponse de Sincerely, with the Service from the Heart. le 19 avr. 2024
Dear Kseniya,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Ning

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good
Séjour de 4 nuits en avril 2024
Réponse de Sincerely, with the Service from the Heart. le 17 avr. 2024
Dear Ning,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Fangyu

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was overall very pleasant to stay here as everything is PERFECTO!
Séjour de 4 nuits en avril 2024
Réponse de Sincerely, with the Service from the Heart. le 16 avr. 2024
Dear Fangyu,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Dialys

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Sincerely, with the Service from the Heart. le 17 avr. 2024
Dear Dialys,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

2/10 Horrible

Binh Chau

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
food is lack of choice, staff is unprofessional! be ware of this hotel! we never come back
Séjour de 3 nuits en avril 2024
Réponse de Sincerely, with the Service from the Heart. le 15 avr. 2024
Dear Binh,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

2/10 Horrible

Benyamin

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Our weekend trip to Hyatt Ziva in Cancun was meant to be a special celebration for my sister's birthday, but it turned into a distressing experience. On the last night, a security officer falsely accused us of smoking on the balcony, which we categorically denied. Despite offering to allow them to inspect the room to prove our innocence, they refused. The situation escalated when the security officer tried to make me sign a $600 citation and even threatened to evict us if I didn't comply. The hotel called the police, and I was forced to sign the citation under duress to avoid my entire family being taken to jail. Even after signing, we were still evicted and had to find alternative accommodation late at night. The staff's handling of the situation was unprofessional and showed a complete lack of empathy. This experience not only ruined our vacation but also caused significant stress to my elderly mother. I cannot recommend Hyatt Ziva in Cancun under any circumstances due to the appalling treatment we received. This hotel has tarnished our vacation and left us with an enduring negative impression of the brand. Avoid this hotel at all costs.
Séjour de 3 nuits en avril 2024
Réponse de Sincerely, with the Service from the Heart. le 18 avr. 2024
Dear Benyamin,Thank you for your comments.Unfortunately, being a family friendly resort our policies about smoking are very adamant. Rules are explained and signed upon check-in. Also, bad behaviour towards the team is penalized with eviction as explained before as well, this with purpose of keeping an ambiance of mutual respect.We are going to share this feedback with our respective teams to reinforce our policies.

8/10 Bien

Hui Ci

Les points forts : Propreté et personnel et service
Séjour de 6 nuits en avril 2024
Réponse de Sincerely, with the Service from the Heart. le 15 avr. 2024
Dear Hui,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Robin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely.
Séjour de 5 nuits en avril 2024
Réponse de Sincerely, with the Service from the Heart. le 12 avr. 2024
Dear Robin,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Marcela, Downey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hyatt Ziva Cancun was an incredible experience. The staff is mazing, everyone there makes you feel welcomed. The food was great no complaints, our favorite was Tres Cervezas, chef Maritza and chef Martin along with our server Josue and Felix always went above and beyond. I miss this place already. My family will be back in soon.
Séjour de 5 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 8 avr. 2024
Dear Marcela,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Satoshi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All foods, faclity and service are very exellent.
Séjour de 3 nuits en avril 2024
Réponse de Sincerely, with the Service from the Heart. le 8 avr. 2024
Dear Satoshi,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

4/10 Médiocre

JENNIFER

Les points faibles : Personnel et service
Réponse de Sincerely, with the Service from the Heart. le 9 avr. 2024
Dear Jennifer,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

10/10 Excellent

Deewa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 8 avr. 2024
Dear Deewa,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Jacqueline

Voyage en couple
Both family options and adult only. Very well done!
Séjour de 5 nuits en février 2024
Réponse de Sincerely, with the Service from the Heart. le 5 avr. 2024
Dear Jacqueline,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Jessica Ann

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hospitality in the beaches stood out the most to me!!! Also all the street food on the resort was soooooooo good!!!
Séjour de 6 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 4 avr. 2024
Dear Jessica,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Norma G

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked the available amenities and the staff was more than excellent. As for the dining options it would be better if there were traditional Mexican dishes
Séjour de 5 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 4 avr. 2024
Dear Norma,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

naeem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Food and stuff was amazing
Séjour de 5 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 2 avr. 2024
Dear Naeem,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Randy Joe

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The security was tight and organized, so no strangers were getting in. The resort has accommodations for family and adults only. Most of the pools are for both, but if staying in the adult only part of the resort, you can go to the roof top pool. The food and drinks are good!
Séjour de 5 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 2 avr. 2024
Dear Randy,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

2/10 Horrible

Jaime

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 3 avr. 2024
Dear Jaime,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

10/10 Excellent

ju kyung

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 1 avr. 2024
Dear Ju,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Larry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is by the best hotel I have stayed at every one is so nice! Food was amazing
Séjour de 3 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 1 avr. 2024
Dear Larry,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

2/10 Horrible

donald william smith

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
THE BUTLERS WERE AWESOME!
Séjour de 6 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 1 avr. 2024
Dear Donald,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Christine

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff and cleanliness made the property fantastic. Kidz Club is amazing and the resort lends itself to those traveling with or without children. The beaches are amazing and so are the expansive pools. Would give the place ten stars if I could.
Séjour de 6 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 30 mars 2024
Dear Christine,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

6/10 Satisfaisant

Lori

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 18 avr. 2024
Dear Lori,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

JIN San

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very accommodating. A lot of restaurants to choose from. Staff are very friendly and helpful. We’ll definitely go back!
Séjour de 3 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 29 mars 2024
Dear Jin,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

FANG LEI

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful scenery, beautiful beaches, beautiful water.
Séjour de 4 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 28 mars 2024
Dear Fang,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Regina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Most beautiful beach in Cancun
Séjour de 6 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 26 mars 2024
Dear Regina,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

cristian

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best experience I had for a trip . Highly satisfied
Séjour de 4 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 26 mars 2024
Dear Cristian,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

IN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 26 mars 2024
Dear In,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Jeffrey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have made this our Paradise!! We been here before and will come here again!! The staff at every part of the resort go way beyond to make you feel like you are the only people there. You have Sofia who takes care of food and beverages that is a shining star and always upbeat and helpful. You have Alejandra that oversees Tre Cervezas, The Coffee shop and the Sweet Shop. She is always making sure you are accommodated and have everything you want or need. Moongate restaurant has Freddie, Jonathan and Alex. They did everything from fixing our meal to taking photos of us and with them. The Resort is amazing, the only problem is the time gos so quickly and we have to leave to come back home. We can’t wait to come again and see friends that we made. We will stay in touch with them until we arrive again.
Séjour de 4 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 26 mars 2024
Dear Jeffrey,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Inbar

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Over all experience was amazing thank for making our vacation the best experience
Séjour de 3 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 26 mars 2024
Dear Inbar,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Shengquan

Séjour de 6 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 12 avr. 2024
Dear Shengquan,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Daniela

Séjour de 1 nuit en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 12 avr. 2024
Dear Daniela,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Yunshuo

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel
Séjour de 4 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 23 mars 2024
Dear Yunshuo,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Ali Zarei

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing service
Séjour de 6 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 23 mars 2024
Dear Ali,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

6/10 Satisfaisant

Catherine

Séjour de 5 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 10 avr. 2024
Dear Catherine,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

10/10 Excellent

Quang

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the Turquoize room view.
Séjour de 4 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 22 mars 2024
Dear Quang,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

HIROYA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Sincerely, with the Service from the Heart. le 22 mars 2024
Dear Hiroya,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Miki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Definitely we will be back
Séjour de 3 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 21 mars 2024
Dear Miki,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Eunyoung

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was the best vacation. The food was all delicious, especially the dessert. The performers were very passionate in the evening.
Séjour de 2 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 21 mars 2024
Dear Eunyoung,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The best customer service I have received anywhere.
Séjour de 3 nuits en mars 2024
Réponse de Sincerely, with the Service from the Heart. le 19 mars 2024
Dear Michael,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.