Kayak

Avis sur Bahia Principe Luxury Akumal - All Inclusive

4.5 out of 5
Bahia Principe Luxury Akumal - All Inclusive
Carretera Chetumal - Cancún, Km 250, Akumal, QROO

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 761 avis sur 1416." "
Note des voyageurs de 8 (Bien), d’après 341 avis sur 1416." "
Note des voyageurs de 6 (Satisfaisant), d’après 151 avis sur 1416." "
Note des voyageurs de 4 (Médiocre), d’après 73 avis sur 1416." "
Note des voyageurs de 2 (Horrible), d’après 90 avis sur 1416." "

8,8/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

fabrice

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un très bel hôtel, lieux agréable, très nombreuses piscines et plages.
Séjour de 8 nuits en janvier 2024
Réponse de online reputation le 24 janv. 2024
Cher Invité,Nous vous remercions sincèrement pour vos aimables mots sur Bahia Principe Luxury Akumal. Nous sommes ravis d'apprendre que vous avez apprécié notre bel hôtel, les espaces agréables, ainsi que nos nombreuses piscines et plages.Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau dans notre magnifique complexe. N'hésitez pas à nous faire part de vos préférences pour rendre votre prochain séjour encore plus mémorable.Cordialement,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

6/10 Satisfaisant

Cherine

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
I liked the overall resort but the rooms need a big renewal as they are old and the humidity is terrible. The restaurants a la carte were soso and the buffet sometimes it had a smell but the variety was good. I loved the staff a lot they were friendly, welcoming and very nice
Séjour de 7 nuits en juillet 2023
Réponse de online reputation le 29 juil. 2023
Dear Guest,Thank you for sharing your feedback! We appreciate your positive comments about the staff and will take note of your concerns regarding the rooms and restaurants. We'll strive to make improvements for a better experience next time.Warm greetings from Mexico,Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top!
Très bel hôtel bien entretenu. Tout le personnel est très aimable. Les buffets sont très bien. Il y a des jeux pour les enfants. Très beau complexe!
Séjour de 4 nuits en août 2022
Réponse de online reputation le 16 août 2022
Cher invité, Au nom de notre équipe, nous vous remercions d'avoir pris le temps de rassembler les détails de votre expérience de vacances à Bahía Príncipe Hotels & Resorts. C'est un réel plaisir de savoir que vous avez apprécié vos vacances avec nous. Nous nous efforçons toujours de fournir à nos clients un service de la plus haute qualité afin qu'ils puissent rester absolument satisfaits de leurs vacances dans notre hôtel. Merci encore pour votre choix et nous nous réjouissons de votre prochaine visite afin de renouveler cette belle expérience. Salutations de la Riviera Maya, Ahiram Tavarez Online Reputation Bahía Príncipe Luxury Akumal

10/10 Excellent

Michelyne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'hébergement est adapté pour toutes les situations, les enfants , les adolescents, les adultes et les personnes plus agées; Tous pouvaient y choisir des activités selon leur groupe d'âge. La nourriture eétait variée et abondante ainsi que le service à tous les niveaux
Séjour de 7 nuits en juin 2022
Réponse de Comentario de la dirección del hotel le 4 juil. 2022
Chère Michelyne, Au nom de notre équipe, nous vous remercions d'avoir pris le temps de rassembler les détails de votre expérience de vacances à Bahía Príncipe Hotels & Resorts. C'est un réel plaisir de savoir que vous avez apprécié vos vacances avec nous. Nous nous efforçons toujours de fournir à nos clients un service de la plus haute qualité afin qu'ils puissent rester absolument satisfaits de leurs vacances dans notre hôtel. Merci encore pour votre choix et nous nous réjouissons de votre prochaine visite afin de renouveler cette belle expérience. Salutations de la Riviera Maya, Ahiram Tavarez Online Reputation Bahía Príncipe Luxury Akumal

4/10 Médiocre

PIERRE, AIGUES MORTES

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2021

10/10 Excellent

marianne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff. Beautiful resort ! Great pools and food ! If your a long beach walker this may not be for you. There are stones and rocks in the water and on shore which made it challenging but still a beautiful snorkel area near the beach bar . I would return
Séjour de 7 nuits en mai 2024

2/10 Horrible

Richard

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bad. Room was flooded. No apologies or try to make it right.
Séjour de 9 nuits en mai 2024
Réponse de online reputation le 27 mai 2024
Dear Guest,We appreciate you choosing our resort for your recent getaway and also for sharing your comments with us. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services.Best regards,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Bien

Jose

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a really nice and comfortable stay. Berenice at the spa was amazing. Opdulia was such a pleasure at breakfast. Manuel made the best drinks by the beach. Carlos did too by the pool. Everyone was just so nice and went out of their way to make sure we were having a great time. The rooms are a little outdated. I’d work on that. But that’s my only complaint.
Séjour de 5 nuits en mai 2024
Réponse de online reputation le 27 mai 2024
Dear Guest,Thank you for sharing your experience. We're delighted to hear you enjoyed your stay and appreciated the service from our staff. We also value your feedback on the room conditions and will consider it for future improvements.Warm greetings from the Riviera Maya.Ahiram Tavarez Online Reputation Bahía Príncipe Luxury Akumal

10/10 Excellent

Makiya Arie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 5 nuits en mai 2024
Réponse de online reputation le 27 mai 2024
Dear Guest, Thank you very much for giving us the opportunity to welcome you in our little paradise.We look forward to your return!Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal

10/10 Excellent

Yegor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good times
Séjour de 4 nuits en mai 2024
Réponse de online reputation le 27 mai 2024
Dear Guest,Thank you for choosing our hotel for your getaway. We would have loved to know more about your stay with us.We look forward to welcoming you back.Kind Regards, Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Leah

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de online reputation le 27 mai 2024
Dear Guest,We thank you for choosing us and we would have liked to hear your comments through this important medium.Best regards!Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Shane C

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay. Everything was fantastic, staff was excellent, a ton of dining options. The only comments I have is that I wish they allowed people to sign out bicycles, more than just the guided tour they give. Also, it was difficult to get into some restaurants becuase they were booked, but each restaurant we went to had a lot of open tables, so they could easily accommodate more people on an hour than what they allow. Also, half of the shows they charged additional, and at an all inclusive resort they should be included. But otherwise we loved it and would definitely go back.
Séjour de 8 nuits en avril 2024
Réponse de online reputation le 22 mai 2024
Dear Guest,Thank you for sharing your experience with us! We're delighted to hear you had a fantastic stay and enjoyed our dining options and excellent staff. We appreciate your feedback regarding bicycle rentals, restaurant reservations, and show charges. Your comments will help us improve our services. We look forward to welcoming you back for another wonderful stay.Best regards from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Bien

Mackenzie

Voyage en famille
Les points forts : Propreté
I love this property. I’ve been several times it does need some updating, and the staff needs to be more informed other than that it’s great.
Séjour de 7 nuits en avril 2024
Réponse de online reputation le 21 mai 2024
Dear Guest,Thank you for your feedback. We're glad to hear you love our property and that you've visited us several times. Your comments on updating and staff information are valuable, and we'll work on improving these areas. We look forward to welcoming you back and giving you a chance to change your perception.Kind greetings from Mexico,Ahiram Tavarez Online Reputation Bahía Principe Luxury Akumal

10/10 Excellent

Amanda Suzanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were friendly and attentive. Food was excellent. Beautiful resort
Séjour de 6 nuits en mai 2024
Réponse de online reputation le 21 mai 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear you enjoyed our friendly staff, excellent food, and the beauty of our resort. We look forward to welcoming you back soon.Warm greetings from the Riviera Maya,Ahiram Tavarez Online Reputation Bahía Principe Luxury Akumal

10/10 Excellent

Cole

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great spot
Séjour de 3 nuits en mai 2024
Réponse de online reputation le 20 mai 2024
Dear Guest, Thank you very much for giving us the opportunity to welcome you in our little paradise.We look forward to your return!Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal

6/10 Satisfaisant

Vonzelle

Les points forts : Personnel et service et équipements
Had a great time met awesome people. They are working on upgrades but couldn’t be soon enough. I did not enjoy the food at all. It was consistently cold. Guest services was quite attentive and went the extra mile oftener
Séjour de 5 nuits en mai 2024
Réponse de online reputation le 17 mai 2024
Hi Vonzelle,Thank you for sharing your feedback. We're glad to hear that you had a great time and met awesome people. It's also wonderful to know that our guest services team was attentive and went the extra mile. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Kind greetings from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Marina

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Huge resort so many options for pools & beach areas, food was 5 star with so much variety and freshness! Would recommend for a week away!
Séjour de 3 nuits en avril 2024
Réponse de online reputation le 17 mai 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the variety and freshness of our food, as well as the numerous options for pools and beach areas. We appreciate your recommendation and look forward to welcoming you back for another great stay.Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Darren Roger

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service was amazing!
Séjour de 8 nuits en avril 2024
Réponse de online reputation le 17 mai 2024
Dear Guest, Thank you very much for your visit and review.Greetings from the Riviera Maya!Ahiram Tavarez Online ReputationBahia Principe Luxury Akumal

10/10 Excellent

JOSE

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de online reputation le 18 mai 2024
Estimado Huésped, Muchas gracias por su visita y su calificación.¡Saludos desde la Riviera Maya!Ahiram Tavarez Online ReputationBahía Principe Luxury Akumal

8/10 Bien

Sonia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service was good but no like a couple years ago.
Séjour de 5 nuits en avril 2024
Réponse de online reputation le 15 mai 2024
Dear Guest,We are glad that you had a pleasant vacation in our hotel. Thank you for choosing us and for sharing your comments and insights through this important medium.For an even better experience, we invite you to contact us prior to your arrival to ensure the best possible service during your future stay.Warm regards from the Riviera Maya!Ahiram TavarezOnline ReputationBahía Príncipe Luxury Akumal

10/10 Excellent

Jose

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
Réponse de online reputation le 13 mai 2024
Dear Guest, Thank you very much for your visit and your rating.Greetings from México!Ahiram Tavarez Online ReputationBahia Principe Luxury Akumal

10/10 Excellent

Jose

Les points forts : Équipements
Everything was fenomenal , great service from everyone , good food beautiful beaches views lots of property activities , the only Thing is the rooms needs a lil touch up
Réponse de online reputation le 13 mai 2024
Dear Guest,We're delighted to hear that you enjoyed your overall experience with us, including the service, food, beaches, views, and activities. We appreciate your feedback about the rooms and will certainly take it into consideration for future improvements. Warm greetings from the Riviera Maya! Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

xhuljano

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommended. Its so beautiful
Séjour de 7 nuits en mai 2024
Réponse de online reputation le 13 mai 2024
Dear Guest,Thank you for choosing our little paradise for your holiday!We look forward to welcoming you back and giving you another unforgettable lifetime experience.Kind regards, Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Carlos, Miami

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property and the services are incredible. The night shows are not that good. The beach is really disappointing.
Séjour de 11 nuits en avril 2024
Réponse de online reputation le 10 mai 2024
Hi Carlos,We appreciate your feedback and are glad you enjoyed our property and services. We're sorry to hear that the night shows and beach didn't meet your expectations. We hope to have the opportunity to improve and provide a better experience for you in the future. Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

6/10 Satisfaisant

Amy, Ottawa Lake

Voyage en couple
Les points forts : Personnel et service
When traveling we ALWAYS choose a non smoking resort. The resort claims to be non smoking with the exception of three smoking areas away from main activities. Unfortunately, people were smoking EVERYWHERE. Including smoking while IN the adult pool! Staff did nothing and even laughed about it when several guests complained.
Séjour de 7 nuits en avril 2024
Réponse de online reputation le 9 mai 2024
Hi Amy,We sincerely apologize for the inconvenience caused by the smoking issues you encountered during your stay. Maintaining a non-smoking environment is a priority for us, and we regret that this wasn't properly enforced during your visit. Your feedback is invaluable, and we'll address this matter with our team to ensure such incidents are handled more effectively in the future. If you have any further concerns, please don't hesitate to contact us.Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Bien

Kyle, Rolling Meadows

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de online reputation le 9 mai 2024
Dear Guest,We are glad to know that you have spent a nice vacation in our hotel; we thank you for choosing us.Best regards!Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Bien

Jazmin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This resort could be a 5 stars resort but do to the quality of beverages they offer. All mix drinks are mixed with artificial juice, pretty similar with koolaid. Margaritas, mimosas, piña coladas are made with this HORRIBLE artificial juice
Séjour de 5 nuits en mai 2024
Réponse de online reputation le 9 mai 2024
Hi Jazmin,We appreciate your feedback and apologize for any disappointment caused by our beverage offerings. Your satisfaction is important to us, and we'll take your comments into consideration as we strive to enhance our services. If you have any further concerns, please don't hesitate to let us know.Warm regards from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Peter

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Climate, beach, entertainment, we’re all great. Compliments to the staff.
Séjour de 7 nuits en avril 2024
Réponse de online reputation le 7 mai 2024
Hi Peter,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the climate, beach, and entertainment during your stay. We'll be sure to pass along your compliments to our dedicated staff. We look forward to welcoming you back soon for another fantastic experience! Warm greetings from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

6/10 Satisfaisant

Wesley

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Got food poisoning on day 5 and the property was pretty difficult from there on out. Very unaccommodating. My wife was pregnant so she couldn't drink and we'd never left the property, but they refused to take any responsibility.
Séjour de 9 nuits en avril 2024
Réponse de online reputation le 9 mai 2024
Hi Wesley,We're truly sorry to hear about your experience, and we understand the concern, especially with your wife's condition. Your comfort and well-being are our utmost priority, and we regret that we couldn't meet your expectations during your stay.If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist in any way we can to ensure your future experiences with us are enjoyable and memorable.Warm regards from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

ADETOUN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We thoroughly enjoyed our stay at the resort and would recommend to family & friends!!! We will surely return!!
Séjour de 5 nuits en avril 2024
Réponse de online reputation le 6 mai 2024
Dear Guest,Thank you for your glowing recommendation! We're thrilled to hear that you had a wonderful time at our resort and that you plan to return. It would be our pleasure to welcome you back for another fantastic stay in the future. Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Pawel

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We traveled with the entire family and at the check in desk, they accommodated us to have side by side rooms which was a great help overall. The report is great, fun, and safe. Definitely recommend this report if you have small kids. My children wanted to be with us, so we didn't have them at the Kids Club but during shows, the Club still included our children, so they didn't feel left out. The food was great with the Akumal's buffet being rotated every day. It felt like you were eating a new entre every night. My only negative comment is that they close the pool at 6PM when the sun is still out. I understand that dinner is starting, and they want to have their guests who are eating on the balcony not be disturbed with pool play, but pool could be open till at least 7PM. Other than that, we loved this resort we booked Bahia Principe in Dominican Republic in the fall.
Séjour de 7 nuits en avril 2024
Réponse de online reputation le 6 mai 2024
Hi Pawel,Thank you for sharing your experience at Bahia Principe Luxury Akumal! We're delighted to hear that we could accommodate your family with side-by-side rooms and that you found the resort to be great, fun, and safe for your entire family. It's wonderful that even though your children didn't utilize the Kids Club, they still felt included during shows. We're glad you enjoyed the variety of food options at the buffet, and we appreciate your feedback regarding the pool hours. We'll take this into consideration for future improvements. We're thrilled that you loved your stay, and we look forward to welcoming you to Bahia Principe in the Dominican Republic this fall! best regards from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bahia Principe Luxury Akumal is an amazing resort! My wife and I decided to go for our anniversary and it was everything we imagined it to be. The beach is beautiful, the service is impressive, and the food was to die for!
Séjour de 6 nuits en avril 2024
Réponse de online reputation le 6 mai 2024
Dear Guest,Thank you for choosing Bahia Principe Luxury Akumal for your anniversary celebration! We're thrilled to hear that you had an amazing experience and that we were able to meet your expectations. It's wonderful to know that you enjoyed the beautiful beach, impressive service, and delicious food. We hope your anniversary was truly memorable, and we look forward to welcoming you back for many more special occasions in the future! Warm greetings,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Cory

Séjour de 6 nuits en avril 2024
Réponse de online reputation le 27 mai 2024
Dear Guest,We thank you for choosing us and we would have liked to hear your comments through this important medium.Best regards!Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

4/10 Médiocre

Shannonn Rachel

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
We had stuff Stolen out of our room, money, cigarettes, our second door key ! personal items. We get it that you can’t screen all your stuff to be perfect. The part that we had a big problem with how they handled it they basically tried to brush it off as nothing , and after 5 days they still haven’t talked to the maid , we stopped getting our room cleaned because it was the same one after they changed the locks!
Séjour de 10 nuits en avril 2024
Réponse de online reputation le 3 mai 2024
Hi Shannonn,Thank you for bringing this to our attention. We're truly sorry to hear about your experience, and we understand how distressing it can be to have personal items go missing. Your feedback helps us improve, and we apologize for any inconvenience caused. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Kyle

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bahía Akumal was prefect for our family of 4 with two young children. The sister hotels were also easily accessible giving plenty of options for the children and us.
Séjour de 14 nuits en avril 2024
Réponse de online reputation le 3 mai 2024
Dear Kyle,We're happy to hear that Bahía Principe Luxury Akumal was the perfect choice for your family getaway! Providing convenient access to our sister hotels ensures that there's something for everyone to enjoy. Thank you for choosing us, and we hope to welcome your family back soon for another wonderful stay! best regards from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Daniela Cristina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was excellent! House keeping did a great job with cleaning the room in a timely manner. Lots of options for food available. Beach is clean. Overall great place to stay.
Séjour de 7 nuits en avril 2024
Réponse de online reputation le 3 mai 2024
Hi Daniela,Thank you for your visit and for sharing your feedback with us. We're delighted to hear that you enjoyed your stay with us at Bahía Principe Luxury Akumal. We strive to provide exceptional service and amenities to ensure our guests have a memorable experience. We look forward to your return! Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

4/10 Médiocre

Nicole, Lockport

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements
Staff was very rude and unhelpful. The receptionists couldn’t solve even simple issues and you could not request a single thing from them without getting attitude. The cleaning crew would come into rooms even with the do no disturb sign on them. There were cracks in the walls of our room and cockroaches running around on the floor. This place truly sucked
Séjour de 5 nuits en avril 2024
Réponse de online reputation le 2 mai 2024
Hi Nicole,We're truly sorry to hear about your disappointing experience during your stay. Please accept our sincerest apologies for the issues you encountered with our staff's behavior, room cleanliness, and maintenance. This does not reflect the high standards we strive to maintain. Your feedback will be shared with our management team for immediate attention and improvement. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. We look forward to welcoming you back and giving you a chance to change your perception. kind regards,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Tara Katherine

Séjour de 4 nuits en avril 2024
Réponse de online reputation le 21 mai 2024
Dear Guest,Thank you very much for your rating, we hope to welcome you again soon.Best regards from the Riviera Maya,Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal

6/10 Satisfaisant

Kendry

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Your, A/B service are truly a disaster, in terms of flavor and variety I rate them 1 star
Séjour de 3 nuits en avril 2024
Réponse de online reputation le 2 mai 2024
Dear Guest,We apologize for the disappointment with our food and beverage services. Your feedback will help us improve. We hope for the chance to offer you a better experience in the future. Kind greetings from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

6/10 Satisfaisant

Joseph

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The property is very clean and has a lot of different pools and hangout areas. But at the same time the property does not have good reliable transportation to Tulum city so your kinda stuck at the report unless you wanna pay a few hundred dollars for a cab or sit on the side of a highway for a bus lol Last thing the food was very very hit or miss at both the biggest and a La carte dinners. Ask what the employees think the best restaurants are and only go to those!!!
Séjour de 6 nuits en avril 2024
Réponse de online reputation le 2 mai 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your positive comments about the cleanliness and amenities of our property. Regarding transportation to Tulum city, we apologize for any inconvenience you experienced. We'll take your feedback into consideration for improvement. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Antonio, Toronto

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved everything about the hotel. The staff, cleanliness, food the only negative is the beach. Water was extremely rough and they’ve blocked off a section that’s safe for swimming but nothing like other beaches I’ve been to. Other than the beach 10/10 experience.
Séjour de 7 nuits en avril 2024
Réponse de online reputation le 30 avr. 2024
Dear Guest,Thank you for your wonderful feedback! We're delighted you enjoyed everything about the hotel. We're sorry about the beach situation, and we'll keep working to improve. If you need anything else, please let us know!best regards from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Annemarie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very clean. All of the staff were friendly and helpful. They all made sure the guests were happy. The food options were wonderful.
Séjour de 7 nuits en avril 2024
Réponse de online reputation le 30 avr. 2024
Hi Annemarie,We're thrilled to hear you found the property clean, the staff friendly and helpful, and enjoyed the wonderful food options! Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay.Warm greetings from México!Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

kelly joana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de online reputation le 2 mai 2024
Hi Kelly,Thank you very much for giving us the opportunity of welcoming you to our little Caribbean paradise. We are already looking forward to your next visit to try new adventures, new emotions and meet some of the friendliest staff ready to spoil you.We look forward to your return!Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal

4/10 Médiocre

Shauna

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
The service is lacking - I had to call housekeeping everyday because item were not restocked in the room - towels , soap, water, coffee , Kleenex to name a few. Also I found the check out very bad - the clerk was rude and didn’t even ask how the stay was. The worst was the food - everything was bland and both myself and my daughter got food poisoning - the dinner buffet seemed to be the worst - lobster was served on our last day there and it was literally inedible - mushy texture and very off taste. The al cartes were somewhat better but portion size was extremely small . Drinks were horrible - nothing made with fresh juices - the only time in many trips to Mexico that I couldn’t even drink a Margarita. On the the plus side the hotel staff in general were very attentive and polite. Unfortunately I can not recommend this property and will never return.
Séjour de 7 nuits en avril 2024
Réponse de online reputation le 30 avr. 2024
Dear Guest,We're truly sorry to hear about your disappointing experience at our property. Your feedback is invaluable to us as we continuously strive to improve our services. Rest assured, we'll address the issues you've raised with our housekeeping, front desk, and culinary teams to ensure such incidents are not repeated. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Tracy Ann

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Things we liked: Great beach with calm waters and decent snorkeling Pool options fit everyone's mood - quiet or lively The ability to access all 4 properties for variety Food selection - buffet excellent, good selection of a la cartes Drink selection good Great little coffee shop for made to order coffee drinks Staff very helpful and friendly Very clean and well maintained AC worked well in rooms Trolley system works well to get from place to place What we didn't like: Nothing open or running until 7 am - no food, coffee, trolley A la carte restaurants were hot and stuffy Distance from airport is far - 1 1/2 hours Overall the Bahia Principe Luxury Akumal was an excellent property and we would highly recommend
Séjour de 5 nuits en avril 2024
Réponse de online reputation le 30 avr. 2024
Dear Guest,Thank you for sharing your experience! We're thrilled to hear that you enjoyed many aspects of your stay, from the beach and pool options to the food selection and friendly staff. We appreciate your feedback regarding the areas for improvement, such as the early morning amenities and the temperature in the a la carte restaurants. We'll take your comments into consideration as we continue to enhance our guest experience. We look forward to welcoming you back and providing you with another excellent stay. Warm greetings from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Bien

Camron

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pros - Great food at both the ala cartes & restaurants, great staff (great service & friendly), very clen, beach was great & well maintained, liked the adult only area & infinity pool Cons - There were almost no activities during the day (seemed like they were short activity staff), only 1 tiny swim up bar (and it was not in the adult pool), needed more available shade at the pools, did not like that you had to pay to go to half the evening shows, the bars seemed like they had almost no booze.
Séjour de 6 nuits en avril 2024
Réponse de online reputation le 30 avr. 2024
Dear Camron,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the excellent food, friendly staff, cleanliness, and well-maintained beach during your stay at our property. Your comments regarding the availability of daytime activities, poolside shade, swim-up bar locations, evening show charges, and bar selections are duly noted. We appreciate your input as we strive to enhance our guest experience continuously. We hope to have the opportunity to welcome you back for another enjoyable stay. best regards from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Ramon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was incredible. Celebrated my 25 anniversary. It was amazing, my wife and I enjoyed out time together.
Séjour de 4 nuits en avril 2024
Réponse de online reputation le 6 mai 2024
Hi Ramon,Congratulations on your 25th anniversary! We're thrilled to hear that you had an incredible time celebrating at our resort. It's wonderful to know that you and your wife enjoyed your time together and made unforgettable memories. Thank you for choosing to spend such a special occasion with us. Here's to many more years of love and happiness! Warm greetings from the captivating Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

6/10 Satisfaisant

Cliff

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
no housekeeping on multiple days even when we called to ask. phones didnt work, ac had terrible odor one day, we couldn't even use it. did not get supplies replenished. no toilet paper. some food was absolutely terrible, badgers were even running through it
Séjour de 5 nuits en avril 2024
Réponse de online reputation le 30 avr. 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. It's concerning to hear about the lapses in housekeeping service, malfunctioning phones, AC issues, and lack of replenished supplies. Additionally, we're deeply sorry to hear about the quality of some of the food items. Your feedback is invaluable, and we'll address these issues promptly to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with the exceptional service you deserve. Warm greetings from the captivating Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Mercedes

Séjour de 5 nuits en avril 2024
Réponse de online reputation le 19 mai 2024
Estimada Huésped,Muchas gracias por su valoración, esperamos pronto darle la bienvenida nuevamente.Cordialmente,Ahiram TavárezOnline ReputationBahía Príncipe Luxury Akumal

10/10 Excellent

Theresa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 8 nuits en avril 2024
Réponse de online reputation le 29 avr. 2024
Dear Guest, Thank you very much for giving us the opportunity to welcome you in our little paradise.We look forward to your return to the Riviera Maya!Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal