Avis sur Bahia Principe Luxury Akumal - All Inclusive
Bahia Principe Luxury Akumal - All Inclusive
Carretera Chetumal - Cancún, Km 250, Akumal, QROO
Avis
8,4
Très bien
8,8/10
Propreté
8,8/10
Personnel et service
8,6/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en couple
24 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en janvier 2024
Réponse de online reputation le 24 janv. 2024
Cher Invité,Nous vous remercions sincèrement pour vos aimables mots sur Bahia Principe Luxury Akumal. Nous sommes ravis d'apprendre que vous avez apprécié notre bel hôtel, les espaces agréables, ainsi que nos nombreuses piscines et plages.Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau dans notre magnifique complexe. N'hésitez pas à nous faire part de vos préférences pour rendre votre prochain séjour encore plus mémorable.Cordialement,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
6/10 Satisfaisant
Cherine
Voyage en couple
29 juil. 2023
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Cherine
Séjour de 7 nuits en juillet 2023
Réponse de online reputation le 29 juil. 2023
Dear Guest,Thank you for sharing your feedback! We appreciate your positive comments about the staff and will take note of your concerns regarding the rooms and restaurants. We'll strive to make improvements for a better experience next time.Warm greetings from Mexico,Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal
10/10 Excellent
Voyageur vérifié
Voyage en famille
16 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top!
Voyageur vérifié
Séjour de 4 nuits en août 2022
Réponse de online reputation le 16 août 2022
Cher invité,
Au nom de notre équipe, nous vous remercions d'avoir pris le temps de rassembler les détails de votre expérience de vacances à Bahía Príncipe Hotels & Resorts.
C'est un réel plaisir de savoir que vous avez apprécié vos vacances avec nous.
Nous nous efforçons toujours de fournir à nos clients un service de la plus haute qualité afin qu'ils puissent rester absolument satisfaits de leurs vacances dans notre hôtel.
Merci encore pour votre choix et nous nous réjouissons de votre prochaine visite afin de renouveler cette belle expérience.
Salutations de la Riviera Maya,
Ahiram Tavarez
Online Reputation
Bahía Príncipe Luxury Akumal
10/10 Excellent
Michelyne
Voyage en famille
3 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelyne
Séjour de 7 nuits en juin 2022
Réponse de Comentario de la dirección del hotel le 4 juil. 2022
Chère Michelyne,
Au nom de notre équipe, nous vous remercions d'avoir pris le temps de rassembler les détails de votre expérience de vacances à Bahía Príncipe Hotels & Resorts.
C'est un réel plaisir de savoir que vous avez apprécié vos vacances avec nous.
Nous nous efforçons toujours de fournir à nos clients un service de la plus haute qualité afin qu'ils puissent rester absolument satisfaits de leurs vacances dans notre hôtel.
Merci encore pour votre choix et nous nous réjouissons de votre prochaine visite afin de renouveler cette belle expérience.
Salutations de la Riviera Maya,
Ahiram Tavarez
Online Reputation
Bahía Príncipe Luxury Akumal
4/10 Médiocre
PIERRE, AIGUES MORTES
10 janv. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
PIERRE
Séjour de 5 nuits en décembre 2021
10/10 Excellent
marianne
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
marianne
Séjour de 7 nuits en mai 2024
2/10 Horrible
Richard
Voyage en famille
26 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 9 nuits en mai 2024
Réponse de online reputation le 27 mai 2024
Dear Guest,We appreciate you choosing our resort for your recent getaway and also for sharing your comments with us. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services.Best regards,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
8/10 Bien
Jose
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose
Séjour de 5 nuits en mai 2024
Réponse de online reputation le 27 mai 2024
Dear Guest,Thank you for sharing your experience. We're delighted to hear you enjoyed your stay and appreciated the service from our staff. We also value your feedback on the room conditions and will consider it for future improvements.Warm greetings from the Riviera Maya.Ahiram Tavarez Online Reputation Bahía Príncipe Luxury Akumal
10/10 Excellent
Makiya Arie
Voyage en groupe
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Makiya Arie
Séjour de 5 nuits en mai 2024
Réponse de online reputation le 27 mai 2024
Dear Guest, Thank you very much for giving us the opportunity to welcome you in our little paradise.We look forward to your return!Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal
10/10 Excellent
Yegor
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yegor
Séjour de 4 nuits en mai 2024
Réponse de online reputation le 27 mai 2024
Dear Guest,Thank you for choosing our hotel for your getaway. We would have loved to know more about your stay with us.We look forward to welcoming you back.Kind Regards, Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
10/10 Excellent
Leah
24 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Leah
Séjour de 5 nuits en mai 2024
Réponse de online reputation le 27 mai 2024
Dear Guest,We thank you for choosing us and we would have liked to hear your comments through this important medium.Best regards!Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
10/10 Excellent
Shane C
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shane C
Séjour de 8 nuits en avril 2024
Réponse de online reputation le 22 mai 2024
Dear Guest,Thank you for sharing your experience with us! We're delighted to hear you had a fantastic stay and enjoyed our dining options and excellent staff. We appreciate your feedback regarding bicycle rentals, restaurant reservations, and show charges. Your comments will help us improve our services. We look forward to welcoming you back for another wonderful stay.Best regards from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
8/10 Bien
Mackenzie
Voyage en famille
21 mai 2024
Les points forts : Propreté
Mackenzie
Séjour de 7 nuits en avril 2024
Réponse de online reputation le 21 mai 2024
Dear Guest,Thank you for your feedback. We're glad to hear you love our property and that you've visited us several times. Your comments on updating and staff information are valuable, and we'll work on improving these areas. We look forward to welcoming you back and giving you a chance to change your perception.Kind greetings from Mexico,Ahiram Tavarez Online Reputation Bahía Principe Luxury Akumal
10/10 Excellent
Amanda Suzanne
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amanda Suzanne
Séjour de 6 nuits en mai 2024
Réponse de online reputation le 21 mai 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear you enjoyed our friendly staff, excellent food, and the beauty of our resort. We look forward to welcoming you back soon.Warm greetings from the Riviera Maya,Ahiram Tavarez Online Reputation Bahía Principe Luxury Akumal
10/10 Excellent
Cole
Voyage en groupe
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cole
Séjour de 3 nuits en mai 2024
Réponse de online reputation le 20 mai 2024
Dear Guest, Thank you very much for giving us the opportunity to welcome you in our little paradise.We look forward to your return!Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal
6/10 Satisfaisant
Vonzelle
16 mai 2024
Les points forts : Personnel et service et équipements
Vonzelle
Séjour de 5 nuits en mai 2024
Réponse de online reputation le 17 mai 2024
Hi Vonzelle,Thank you for sharing your feedback. We're glad to hear that you had a great time and met awesome people. It's also wonderful to know that our guest services team was attentive and went the extra mile. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Kind greetings from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
10/10 Excellent
Marina
Voyage en groupe
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marina
Séjour de 3 nuits en avril 2024
Réponse de online reputation le 17 mai 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the variety and freshness of our food, as well as the numerous options for pools and beach areas. We appreciate your recommendation and look forward to welcoming you back for another great stay.Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
10/10 Excellent
Darren Roger
Voyage en groupe, Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Darren Roger
Séjour de 8 nuits en avril 2024
Réponse de online reputation le 17 mai 2024
Dear Guest, Thank you very much for your visit and review.Greetings from the Riviera Maya!Ahiram Tavarez Online ReputationBahia Principe Luxury Akumal
10/10 Excellent
JOSE
Voyage en groupe
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JOSE
Séjour de 5 nuits en mai 2024
Réponse de online reputation le 18 mai 2024
Estimado Huésped, Muchas gracias por su visita y su calificación.¡Saludos desde la Riviera Maya!Ahiram Tavarez Online ReputationBahía Principe Luxury Akumal
8/10 Bien
Sonia
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sonia
Séjour de 5 nuits en avril 2024
Réponse de online reputation le 15 mai 2024
Dear Guest,We are glad that you had a pleasant vacation in our hotel. Thank you for choosing us and for sharing your comments and insights through this important medium.For an even better experience, we invite you to contact us prior to your arrival to ensure the best possible service during your future stay.Warm regards from the Riviera Maya!Ahiram TavarezOnline ReputationBahía Príncipe Luxury Akumal
10/10 Excellent
Jose
11 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Jose
Séjour de 6 nuits en mai 2024
Réponse de online reputation le 13 mai 2024
Dear Guest, Thank you very much for your visit and your rating.Greetings from México!Ahiram Tavarez Online ReputationBahia Principe Luxury Akumal
10/10 Excellent
Jose
11 mai 2024
Les points forts : Équipements
Jose
Réponse de online reputation le 13 mai 2024
Dear Guest,We're delighted to hear that you enjoyed your overall experience with us, including the service, food, beaches, views, and activities. We appreciate your feedback about the rooms and will certainly take it into consideration for future improvements. Warm greetings from the Riviera Maya! Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
10/10 Excellent
xhuljano
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
xhuljano
Séjour de 7 nuits en mai 2024
Réponse de online reputation le 13 mai 2024
Dear Guest,Thank you for choosing our little paradise for your holiday!We look forward to welcoming you back and giving you another unforgettable lifetime experience.Kind regards, Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
10/10 Excellent
Carlos, Miami
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carlos
Séjour de 11 nuits en avril 2024
Réponse de online reputation le 10 mai 2024
Hi Carlos,We appreciate your feedback and are glad you enjoyed our property and services. We're sorry to hear that the night shows and beach didn't meet your expectations. We hope to have the opportunity to improve and provide a better experience for you in the future. Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
6/10 Satisfaisant
Amy, Ottawa Lake
Voyage en couple
8 mai 2024
Les points forts : Personnel et service
Amy
Séjour de 7 nuits en avril 2024
Réponse de online reputation le 9 mai 2024
Hi Amy,We sincerely apologize for the inconvenience caused by the smoking issues you encountered during your stay. Maintaining a non-smoking environment is a priority for us, and we regret that this wasn't properly enforced during your visit. Your feedback is invaluable, and we'll address this matter with our team to ensure such incidents are handled more effectively in the future. If you have any further concerns, please don't hesitate to contact us.Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
8/10 Bien
Kyle, Rolling Meadows
7 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Kyle
Séjour de 5 nuits en mai 2024
Réponse de online reputation le 9 mai 2024
Dear Guest,We are glad to know that you have spent a nice vacation in our hotel; we thank you for choosing us.Best regards!Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
8/10 Bien
Jazmin
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jazmin
Séjour de 5 nuits en mai 2024
Réponse de online reputation le 9 mai 2024
Hi Jazmin,We appreciate your feedback and apologize for any disappointment caused by our beverage offerings. Your satisfaction is important to us, and we'll take your comments into consideration as we strive to enhance our services. If you have any further concerns, please don't hesitate to let us know.Warm regards from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
10/10 Excellent
Peter
Voyage en groupe
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peter
Séjour de 7 nuits en avril 2024
Réponse de online reputation le 7 mai 2024
Hi Peter,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the climate, beach, and entertainment during your stay. We'll be sure to pass along your compliments to our dedicated staff. We look forward to welcoming you back soon for another fantastic experience! Warm greetings from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
6/10 Satisfaisant
Wesley
7 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Wesley
Séjour de 9 nuits en avril 2024
Réponse de online reputation le 9 mai 2024
Hi Wesley,We're truly sorry to hear about your experience, and we understand the concern, especially with your wife's condition. Your comfort and well-being are our utmost priority, and we regret that we couldn't meet your expectations during your stay.If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist in any way we can to ensure your future experiences with us are enjoyable and memorable.Warm regards from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
10/10 Excellent
ADETOUN
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ADETOUN
Séjour de 5 nuits en avril 2024
Réponse de online reputation le 6 mai 2024
Dear Guest,Thank you for your glowing recommendation! We're thrilled to hear that you had a wonderful time at our resort and that you plan to return. It would be our pleasure to welcome you back for another fantastic stay in the future. Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
10/10 Excellent
Pawel
Voyage en famille avec de jeunes enfants, Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pawel
Séjour de 7 nuits en avril 2024
Réponse de online reputation le 6 mai 2024
Hi Pawel,Thank you for sharing your experience at Bahia Principe Luxury Akumal! We're delighted to hear that we could accommodate your family with side-by-side rooms and that you found the resort to be great, fun, and safe for your entire family. It's wonderful that even though your children didn't utilize the Kids Club, they still felt included during shows. We're glad you enjoyed the variety of food options at the buffet, and we appreciate your feedback regarding the pool hours. We'll take this into consideration for future improvements. We're thrilled that you loved your stay, and we look forward to welcoming you to Bahia Principe in the Dominican Republic this fall! best regards from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
10/10 Excellent
Robert
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 6 nuits en avril 2024
Réponse de online reputation le 6 mai 2024
Dear Guest,Thank you for choosing Bahia Principe Luxury Akumal for your anniversary celebration! We're thrilled to hear that you had an amazing experience and that we were able to meet your expectations. It's wonderful to know that you enjoyed the beautiful beach, impressive service, and delicious food. We hope your anniversary was truly memorable, and we look forward to welcoming you back for many more special occasions in the future! Warm greetings,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
10/10 Excellent
Cory
5 mai 2024
Cory
Séjour de 6 nuits en avril 2024
Réponse de online reputation le 27 mai 2024
Dear Guest,We thank you for choosing us and we would have liked to hear your comments through this important medium.Best regards!Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
4/10 Médiocre
Shannonn Rachel
Voyage en couple
3 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Shannonn Rachel
Séjour de 10 nuits en avril 2024
Réponse de online reputation le 3 mai 2024
Hi Shannonn,Thank you for bringing this to our attention. We're truly sorry to hear about your experience, and we understand how distressing it can be to have personal items go missing. Your feedback helps us improve, and we apologize for any inconvenience caused. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
10/10 Excellent
Kyle
Voyage en famille avec de jeunes enfants
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kyle
Séjour de 14 nuits en avril 2024
Réponse de online reputation le 3 mai 2024
Dear Kyle,We're happy to hear that Bahía Principe Luxury Akumal was the perfect choice for your family getaway! Providing convenient access to our sister hotels ensures that there's something for everyone to enjoy. Thank you for choosing us, and we hope to welcome your family back soon for another wonderful stay! best regards from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
10/10 Excellent
Daniela Cristina
Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniela Cristina
Séjour de 7 nuits en avril 2024
Réponse de online reputation le 3 mai 2024
Hi Daniela,Thank you for your visit and for sharing your feedback with us. We're delighted to hear that you enjoyed your stay with us at Bahía Principe Luxury Akumal. We strive to provide exceptional service and amenities to ensure our guests have a memorable experience. We look forward to your return! Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
4/10 Médiocre
Nicole, Lockport
Voyage en famille avec de jeunes enfants
2 mai 2024
Les points faibles : Propreté, personnel et service, équipements
Nicole
Séjour de 5 nuits en avril 2024
Réponse de online reputation le 2 mai 2024
Hi Nicole,We're truly sorry to hear about your disappointing experience during your stay. Please accept our sincerest apologies for the issues you encountered with our staff's behavior, room cleanliness, and maintenance. This does not reflect the high standards we strive to maintain. Your feedback will be shared with our management team for immediate attention and improvement. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. We look forward to welcoming you back and giving you a chance to change your perception. kind regards,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
10/10 Excellent
Tara Katherine
1 mai 2024
Tara Katherine
Séjour de 4 nuits en avril 2024
Réponse de online reputation le 21 mai 2024
Dear Guest,Thank you very much for your rating, we hope to welcome you again soon.Best regards from the Riviera Maya,Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal
6/10 Satisfaisant
Kendry
30 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Kendry
Séjour de 3 nuits en avril 2024
Réponse de online reputation le 2 mai 2024
Dear Guest,We apologize for the disappointment with our food and beverage services. Your feedback will help us improve. We hope for the chance to offer you a better experience in the future. Kind greetings from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
6/10 Satisfaisant
Joseph
Voyage en groupe
30 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Joseph
Séjour de 6 nuits en avril 2024
Réponse de online reputation le 2 mai 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your positive comments about the cleanliness and amenities of our property. Regarding transportation to Tulum city, we apologize for any inconvenience you experienced. We'll take your feedback into consideration for improvement. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
10/10 Excellent
Antonio, Toronto
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Antonio
Séjour de 7 nuits en avril 2024
Réponse de online reputation le 30 avr. 2024
Dear Guest,Thank you for your wonderful feedback! We're delighted you enjoyed everything about the hotel. We're sorry about the beach situation, and we'll keep working to improve. If you need anything else, please let us know!best regards from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
10/10 Excellent
Annemarie
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Annemarie
Séjour de 7 nuits en avril 2024
Réponse de online reputation le 30 avr. 2024
Hi Annemarie,We're thrilled to hear you found the property clean, the staff friendly and helpful, and enjoyed the wonderful food options! Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay.Warm greetings from México!Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
10/10 Excellent
kelly joana
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
kelly joana
Séjour de 6 nuits en avril 2024
Réponse de online reputation le 2 mai 2024
Hi Kelly,Thank you very much for giving us the opportunity of welcoming you to our little Caribbean paradise. We are already looking forward to your next visit to try new adventures, new emotions and meet some of the friendliest staff ready to spoil you.We look forward to your return!Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal
4/10 Médiocre
Shauna
Voyage en famille
29 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Shauna
Séjour de 7 nuits en avril 2024
Réponse de online reputation le 30 avr. 2024
Dear Guest,We're truly sorry to hear about your disappointing experience at our property. Your feedback is invaluable to us as we continuously strive to improve our services. Rest assured, we'll address the issues you've raised with our housekeeping, front desk, and culinary teams to ensure such incidents are not repeated. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
10/10 Excellent
Tracy Ann
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracy Ann
Séjour de 5 nuits en avril 2024
Réponse de online reputation le 30 avr. 2024
Dear Guest,Thank you for sharing your experience! We're thrilled to hear that you enjoyed many aspects of your stay, from the beach and pool options to the food selection and friendly staff. We appreciate your feedback regarding the areas for improvement, such as the early morning amenities and the temperature in the a la carte restaurants. We'll take your comments into consideration as we continue to enhance our guest experience. We look forward to welcoming you back and providing you with another excellent stay. Warm greetings from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
8/10 Bien
Camron
Voyage en groupe, Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Camron
Séjour de 6 nuits en avril 2024
Réponse de online reputation le 30 avr. 2024
Dear Camron,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the excellent food, friendly staff, cleanliness, and well-maintained beach during your stay at our property. Your comments regarding the availability of daytime activities, poolside shade, swim-up bar locations, evening show charges, and bar selections are duly noted. We appreciate your input as we strive to enhance our guest experience continuously. We hope to have the opportunity to welcome you back for another enjoyable stay. best regards from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
10/10 Excellent
Ramon
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ramon
Séjour de 4 nuits en avril 2024
Réponse de online reputation le 6 mai 2024
Hi Ramon,Congratulations on your 25th anniversary! We're thrilled to hear that you had an incredible time celebrating at our resort. It's wonderful to know that you and your wife enjoyed your time together and made unforgettable memories. Thank you for choosing to spend such a special occasion with us. Here's to many more years of love and happiness! Warm greetings from the captivating Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
6/10 Satisfaisant
Cliff
Voyage en famille
29 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Cliff
Séjour de 5 nuits en avril 2024
Réponse de online reputation le 30 avr. 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. It's concerning to hear about the lapses in housekeeping service, malfunctioning phones, AC issues, and lack of replenished supplies. Additionally, we're deeply sorry to hear about the quality of some of the food items. Your feedback is invaluable, and we'll address these issues promptly to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with the exceptional service you deserve. Warm greetings from the captivating Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal
10/10 Excellent
Mercedes
29 avr. 2024
Mercedes
Séjour de 5 nuits en avril 2024
Réponse de online reputation le 19 mai 2024
Estimada Huésped,Muchas gracias por su valoración, esperamos pronto darle la bienvenida nuevamente.Cordialmente,Ahiram TavárezOnline ReputationBahía Príncipe Luxury Akumal
10/10 Excellent
Theresa
Voyage en groupe
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Theresa
Séjour de 8 nuits en avril 2024
Réponse de online reputation le 29 avr. 2024
Dear Guest, Thank you very much for giving us the opportunity to welcome you in our little paradise.We look forward to your return to the Riviera Maya!Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal