Avis sur Ocean Coral & Turquesa All Inclusive
Ocean Coral & Turquesa All Inclusive
Super manzana 12, Lote 1-05, Puerto Morelos, QROO
Avis
8,0
Très bien
8,4/10
Propreté
8,6/10
Personnel et service
8,0/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en couple
28 avr. 2024
Les points forts : Personnel et service et équipements
Séjour de 7 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 28 avr. 2024
Cher Normand:Nous vous remercions sincèrement pour vos commentaires. Nous sommes heureux d'apprendre que, malgré les défis que vous avez mentionnés, vous avez pu profiter de votre séjour. Nous prendrons en compte vos observations pour améliorer encore davantage nos services et veiller à ce que chaque invité ait une expérience inoubliable.Vos suggestions sont très précieuses et seront partagées avec les départements concernés. Nous nous engageons à fournir le meilleur service possible. N'hésitez pas à nous contacter pour toute question ou demande.Nous espérons avoir l'occasion de vous accueillir à nouveau à l'Ocean Coral & Turquesa!Cordialement,
6/10 Satisfaisant
Sophie, Saint-Jérôme
Voyage en famille avec de jeunes enfants
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sophie
Séjour de 7 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 8 avr. 2024
Bonjour Madame Sophie:Nous tenons à vous exprimer notre gratitude d'avoir choisi notre hôtel pour vos récentes vacances. Nous regrettons sincèrement que votre expérience n'ait pas été à la hauteur de vos attentes. Vos commentaires sont très précieux car ils nous aident à identifier les domaines à améliorer afin de garantir une expérience exceptionnelle pour tous nos clients.Nous avons pris note de vos commentaires et les avons partagés avec les départements concernés. Nous nous engageons à travailler sur les aspects signalés afin de nous assurer que les futures visites répondent à vos attentes ainsi qu'à celles de tous nos clients.Nous vous remercions sincèrement d'avoir partagé vos commentaires sur cette plateforme, car votre opinion est inestimable pour nous. Nous espérons que vous envisagerez de nous donner une nouvelle chance de vous accueillir dans notre hôtel et de vous montrer que votre perception peut changer. Notre objectif est de vous offrir une expérience exceptionnelle lors de votre prochaine visite.Nous espérons avoir l'opportunité de vous accueillir à nouveau chez vous.Cordialement
10/10 Excellent
Laurent Henri
Voyage en famille
1 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Laurent Henri
Séjour de 8 nuits en février 2024
Réponse de Guest Service le 6 mars 2024
Chére Laurent:Nous vous remercions d'avoir choisi de passer vos vacances à l'Ocean Coral & Turquesa.Nous apprécions vraiment vos excellents commentaires et vous remercions de nous faire savoir que nous avons fait tout ce qui était en notre pouvoir pour que votre séjour se déroule dans les meilleures conditions. Merci d'avoir pris le temps de nous évaluer sur cette page.
10/10 Excellent
Leticia
28 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leticia
Séjour de 5 nuits en février 2024
Réponse de Ocean Coral & Turquesa le 29 févr. 2024
Estimada Sra. Leticia:Gracias por elegir sus vacaciones en Ocean Coral & Turquesa.Apreciamos mucho su excelente calificación ya que nos hace saber que hemos hecho todo lo posible para finalizar con éxito su estancia. Gracias por tomarse el tiempo para calificarnos en esta página. Esperamos su pronto regreso, para ofrecerle nuestro mejor esfuerzo y que pueda tener una gran experiencia de nuevo en Ocean Coral & Turquesa.Saludos cordiales
8/10 Bien
Charles-Elie
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charles-Elie
Séjour de 4 nuits en février 2024
Réponse de Ocean Coral & Turquesa le 13 févr. 2024
Dear Charles-Elie:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards
8/10 Bien
isabelle
Voyage en groupe
4 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
isabelle
Séjour de 2 nuits en mars 2023
Réponse de Ocean Coral & Turquesa le 29 mars 2023
Chère Madame Isabelle :Merci de nous avoir rendu visite et d'avoir pris le temps de nous faire part de votre point de vue.Nous regrettons de ne pas avoir répondu à vos attentes. Nous sommes désolés de ne pas avoir répondu à vos attentes. Il n'est pas permis de réserver les lits, cependant, il y a des clients qui y laissent leurs affaires ; nous vous invitons à nous faire part de vos commentaires lors de votre prochaine visite dans les services aux hôtes afin de prendre des mesures immédiates pour répondre à vos préoccupations et atteindre une satisfaction totale, ce qui est notre principal objectif.Salutations
6/10 Satisfaisant
Marc
Voyage en groupe
7 janv. 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Marc
Séjour de 7 nuits en décembre 2022
8/10 Bien
Justine
Voyage en famille
20 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Justine
Séjour de 2 nuits en septembre 2022
4/10 Médiocre
veronique
6 mai 2022
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
veronique
Séjour de 1 nuit en mai 2022
Réponse de Dear Veronique le 6 mai 2022
Thank you for taking your vacation at Ocean Coral & Turquesa.
We greatly appreciate your point of view regarding services that did not meet your expectations, which were not a reason to minimize happiness on your vacation. We value your excellent comments regarding the positive and let us know that we have achieved the best to end your stay satisfactorily. We thank you for your comments that help us to get better; We will send the comments to the departments involved in making you and your family a great vacation. Likewise, we will continue working to further improve the quality of our services.
We look forward to your soon return; to offer our best to you have a great experience again on
The Ocean Coral & Turquesa
8/10 Bien
Ronald
6 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Plus diversifiés !
Ronald
Séjour de 2 nuits en février 2022
Réponse de Dear Ronald le 13 mars 2022
Nous aimerions savoir quelle a été votre expérience avec nous.
10/10 Excellent
Mai
16 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très agréable
Mai
Séjour de 7 nuits en janvier 2022
Réponse de appréciable Mai le 17 janv. 2022
Merci d'avoir pris vos vacances à Ocean Coral & Turquesa.
Nous apprécions grandement votre point de vue concernant les prestations qui n'ont pas répondu à vos attentes, ce qui n'était pas une raison pour minimiser le bonheur de vos vacances. Nous apprécions grandement vos excellents commentaires concernant le positif et nous faisant savoir que nous avons fait de notre mieux pour terminer votre séjour de manière satisfaisante.
Nous enverrons les commentaires aux services concernés pour avoir fait d'excellentes vacances pour vous et votre famille. De même, nous continuerons à travailler pour améliorer encore la qualité de nos services.
Nous attendons avec impatience votre retour bientôt et laissez-vous encore une fois dorloter par Ocean Coral & Turquesa.
8/10 Bien
christian
1 janv. 2022
christian
Séjour de 7 nuits en décembre 2021
10/10 Excellent
Guillaume
16 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tres bon sejour
Guillaume
Séjour de 1 nuit en novembre 2021
Réponse de Supervisor Privilege & Guest Service le 18 nov. 2021
Gracias por haber tomado sus vacaciones en Ocean Coral & Turquesa.
Agradecemos mucho sus excelentes comentarios y hacernos saber que nuestro personal ha sido punto clave para finalizar su estancia de manera satisfactoria, enviaremos los comentarios a los departamentos involucrados en haber hecho para usted y su familia, unas excelentes vacaciones.
Esperamos pronto su regreso y nuevamente dejarse consentir por Ocean Coral & Turquesa.
10/10 Excellent
Voyageur vérifié
15 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour mexicain
Voyageur vérifié
Séjour de 15 nuits en septembre 2021
Réponse de Privilege & Guest Services Supervisor. le 17 oct. 2021
Merci d'avoir choisi vos vacances à Ocean Coral & Turquesa.
Nous apprécions grandement vos excellents commentaires et faisons-nous savoir que nous avons fait de notre mieux pour finaliser avec succès votre séjour. Merci d'avoir pris le temps d'écrire vos commentaires sur cette page. Nous enverrons vos félicitations aux départements et au personnel impliqués pour que vous et votre famille passiez de bonnes vacances.
Nous attendons avec impatience votre retour prochain, pour vous offrir le meilleur de votre expérience à nouveau sur
L'océan Corail & Turquesa
10/10 Excellent
Martin Eliut
Voyage en groupe
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martin Eliut
Séjour de 3 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Estimado Martin Eliut:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones.Apreciamos mucho su excelente puntuación, ya que nos hace saber que hemos hecho todo lo posible para que su estancia sea exitosa. Gracias por tomarse el tiempo para calificarnos en esta página.Esperamos su pronto regreso para ofrecerle nuestro mejor esfuerzo y que pueda tener una gran experiencia nuevamente en Ocean Coral & Turquesa.Saludos cordiales
10/10 Excellent
Olga Volha
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Olga Volha
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Olga Volha:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards
8/10 Bien
Hairely Santana
Voyage en groupe
27 mai 2024
Les points forts : Propreté et personnel et service
Hairely Santana
Séjour de 2 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Hairely Santana:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards
10/10 Excellent
Janelle
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janelle
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Janelle:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards
2/10 Horrible
Pamela
Voyage en famille
26 mai 2024
Les points faibles : Propreté, personnel et service, équipements
Pamela
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Pamela:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards
8/10 Bien
Darrell
Voyage en famille
26 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Darrell
Séjour de 3 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Darrell:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.We regret that our beaches did not meet your expectations, I inform you that we do the best way daily cleanings (from 6am to 2pm with our special tractor) to lessen the impact of seaweed, due to climate change and hurricane season, it has been a challenge for everyone in general to combat and keep our beautiful beaches in perfect condition. Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards
10/10 Excellent
Abby Lynn
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Abby Lynn
Séjour de 7 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Abby Lynn:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards
8/10 Bien
Deborah Lee
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deborah Lee
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Deborah Lee:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards
10/10 Excellent
Jamie
24 mai 2024
Jamie
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Jamie:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards
8/10 Bien
TENESHA
Voyage en groupe
24 mai 2024
Les points forts : Équipements
TENESHA
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 25 mai 2024
Dear Mrs. Tenesha:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards
8/10 Bien
Evraam
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Evraam
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Evraam:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards
8/10 Bien
Jessica
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 7 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Jessica:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards
10/10 Excellent
Jocelyn
Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jocelyn
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 25 mai 2024
Dear Mrs. Jocelyn:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards
8/10 Bien
Anna
24 mai 2024
Les points forts : Propreté et personnel et service
Anna
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 25 mai 2024
Dear Mrs. Anna:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards
10/10 Excellent
Luis R. Vazquez
Voyage en famille avec de jeunes enfants, Voyage en famille
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luis R. Vazquez
Séjour de 3 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 24 mai 2024
Estimado Luis R. Vazquez:Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa.Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones.¡Esperamos su regreso y nuevamente dejarse consentir!Saludos cordiales
8/10 Bien
Shannon
Voyage en famille
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shannon
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Shannon:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards
10/10 Excellent
Jair
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jair
Séjour de 3 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 23 mai 2024
Estimado Jair:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales
10/10 Excellent
Dmytro
22 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Dmytro
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 22 mai 2024
Dear Dmytro:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards
10/10 Excellent
Blanca
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Blanca
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 22 mai 2024
Estimada Blanca:Gracias por elegir sus vacaciones en Ocean Coral & Turquesa.Apreciamos mucho su excelente calificación ya que nos hace saber que hemos hecho todo lo posible para finalizar con éxito su estancia. Gracias por tomarse el tiempo para calificarnos en esta página. Esperamos su pronto regreso, para ofrecerle nuestro mejor esfuerzo y que pueda tener una gran experiencia de nuevo en Ocean Coral & Turquesa.Saludos cordiales
10/10 Excellent
MIRKO RUBIO
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MIRKO RUBIO
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 22 mai 2024
Estimado Mirko Rubio:Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa.Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones.¡Esperamos su regreso y nuevamente dejarse consentir!Saludos cordiales
10/10 Excellent
Jenny
Voyage en famille, Voyage en groupe
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jenny
Séjour de 6 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 21 mai 2024
Dear Jenny:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards
10/10 Excellent
Jennifer
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 6 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 19 mai 2024
Dear Jennifer:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards
8/10 Bien
Jaime
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jaime
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 19 mai 2024
Dear Jaime:Thank you for choosing Ocean Coral & Turquesa for your vacation. We greatly appreciate your excellent comments and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We regret that our beaches did not meet your expectations, I inform you that we do the best way daily cleanings (from 6am to 2pm with our special tractor) to lessen the impact of seaweed, due to climate change and hurricane season, it has been a challenge for everyone in general to combat and keep our beautiful beaches in perfect condition. We value your opinions and comments, as they help us to continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you will return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you back and serving you on your next trip.Thank you once again for your confidence in us.Best regards
8/10 Bien
Anna
Voyage en groupe
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 19 mai 2024
Dear Anna:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards
10/10 Excellent
Kimberly
Voyage en groupe
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kimberly
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 19 mai 2024
Dear Kimberly:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards
6/10 Satisfaisant
Geraldeen
18 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Geraldeen
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 21 mai 2024
Dear Mrs. Geraldeen:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards
10/10 Excellent
Cherry A, Houston Tx
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cherry A
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 19 mai 2024
Dear Cherry A:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards
10/10 Excellent
jajaira
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jajaira
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 19 mai 2024
Dear Jajaira:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards
8/10 Bien
Luis
Voyage en famille, Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Luis
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 21 mai 2024
Dear Luis:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards
2/10 Horrible
Amzad
Voyage en famille
17 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amzad
Réponse de Ocean Coral & Turquesa le 19 mai 2024
Dear Amzad:We appreciate your comments and regret the bad experience during check-in. We have checked in our system and you booked two rooms requesting early check-in for both rooms. Due to the hotel's occupancy, it was only possible to deliver one room to you before the normal delivery time, which is 3:00 pm. We also have information that “El Beso” bracelets were given to all guests of both reservations so that they could enjoy all the hotel facilities.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.We look forward to the opportunity to welcome you back to this, your home.Best regards
10/10 Excellent
Miguel Angel
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Miguel Angel
Séjour de 1 nuit en mai 2024
Réponse de Ocean Coral & Turquesa le 17 mai 2024
Estimado Miguel Angel:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales
10/10 Excellent
Kamman
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kamman
Séjour de 3 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 14 mai 2024
Dear Kamman:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards
8/10 Bien
Ane Kirstine, Galveston
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ane Kirstine
Séjour de 2 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 14 mai 2024
Dear Ane Kirstine:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards
8/10 Bien
Jonathon
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathon
Séjour de 3 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 14 mai 2024
Dear Jonathon:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards
10/10 Excellent
Ricardo
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ricardo
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 14 mai 2024
Estimado Ricardo:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales
4/10 Médiocre
Kate
Voyage en couple
13 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Kate
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 14 mai 2024
Dear Mrs. Kate:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards