Bar en bord de piscine

Avis sur Ocean Coral & Turquesa All Inclusive

4.5 out of 5
Ocean Coral & Turquesa All Inclusive
Super manzana 12, Lote 1-05, Puerto Morelos, QROO

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 700 avis sur 1599." "
Note des voyageurs de 8 (Bien), d’après 438 avis sur 1599." "
Note des voyageurs de 6 (Satisfaisant), d’après 236 avis sur 1599." "
Note des voyageurs de 4 (Médiocre), d’après 146 avis sur 1599." "
Note des voyageurs de 2 (Horrible), d’après 79 avis sur 1599." "

8,4/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Normand

Voyage en couple
Les points forts : Personnel et service et équipements
Personnelle bien serviable et sympathique. Restaurant manque de variété pas assez de resto a la carte
Séjour de 7 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 28 avr. 2024
Cher Normand:Nous vous remercions sincèrement pour vos commentaires. Nous sommes heureux d'apprendre que, malgré les défis que vous avez mentionnés, vous avez pu profiter de votre séjour. Nous prendrons en compte vos observations pour améliorer encore davantage nos services et veiller à ce que chaque invité ait une expérience inoubliable.Vos suggestions sont très précieuses et seront partagées avec les départements concernés. Nous nous engageons à fournir le meilleur service possible. N'hésitez pas à nous contacter pour toute question ou demande.Nous espérons avoir l'occasion de vous accueillir à nouveau à l'Ocean Coral & Turquesa!Cordialement,

6/10 Satisfaisant

Sophie, Saint-Jérôme

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
En fait le personnel est super et c'est très propre. Les chambres sont belles et plusieurs sections de piscines selon style désiré. Points negatifs la nourriture. Tres ordinaire. Restaurant italien vraiment pas bon. Et les autres c'est le minimum de ce qui est acceptable. Aucun fruits de mer a moins de payer de grosses sommes. Tout est fait pour payer des extras. Et les horaires de resto ne sont pas très adaptés aux jeunes enfants meme le buffet ouvre a 12h30 pour le diner et 18h30 pour le souper.
Séjour de 7 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 8 avr. 2024
Bonjour Madame Sophie:Nous tenons à vous exprimer notre gratitude d'avoir choisi notre hôtel pour vos récentes vacances. Nous regrettons sincèrement que votre expérience n'ait pas été à la hauteur de vos attentes. Vos commentaires sont très précieux car ils nous aident à identifier les domaines à améliorer afin de garantir une expérience exceptionnelle pour tous nos clients.Nous avons pris note de vos commentaires et les avons partagés avec les départements concernés. Nous nous engageons à travailler sur les aspects signalés afin de nous assurer que les futures visites répondent à vos attentes ainsi qu'à celles de tous nos clients.Nous vous remercions sincèrement d'avoir partagé vos commentaires sur cette plateforme, car votre opinion est inestimable pour nous. Nous espérons que vous envisagerez de nous donner une nouvelle chance de vous accueillir dans notre hôtel et de vous montrer que votre perception peut changer. Notre objectif est de vous offrir une expérience exceptionnelle lors de votre prochaine visite.Nous espérons avoir l'opportunité de vous accueillir à nouveau chez vous.Cordialement

10/10 Excellent

Laurent Henri

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très agréable, tout est à portée de marche, grand sans être trop grand.
Séjour de 8 nuits en février 2024
Réponse de Guest Service le 6 mars 2024
Chére Laurent:Nous vous remercions d'avoir choisi de passer vos vacances à l'Ocean Coral & Turquesa.Nous apprécions vraiment vos excellents commentaires et vous remercions de nous faire savoir que nous avons fait tout ce qui était en notre pouvoir pour que votre séjour se déroule dans les meilleures conditions. Merci d'avoir pris le temps de nous évaluer sur cette page.

10/10 Excellent

Leticia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024
Réponse de Ocean Coral & Turquesa le 29 févr. 2024
Estimada Sra. Leticia:Gracias por elegir sus vacaciones en Ocean Coral & Turquesa.Apreciamos mucho su excelente calificación ya que nos hace saber que hemos hecho todo lo posible para finalizar con éxito su estancia. Gracias por tomarse el tiempo para calificarnos en esta página. Esperamos su pronto regreso, para ofrecerle nuestro mejor esfuerzo y que pueda tener una gran experiencia de nuevo en Ocean Coral & Turquesa.Saludos cordiales

8/10 Bien

Charles-Elie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Ocean Coral & Turquesa le 13 févr. 2024
Dear Charles-Elie:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 Bien

isabelle

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Je n’ai pas obtenu de privilèges par rapport aux gens qui n’étaient pas privilégiés.. De plus il était impossible d’obtenir une chaise longue à la piscine car plusieurs les réservaient aux petites heures du matin , un peu désagréable
Séjour de 2 nuits en mars 2023
Réponse de Ocean Coral & Turquesa le 29 mars 2023
Chère Madame Isabelle :Merci de nous avoir rendu visite et d'avoir pris le temps de nous faire part de votre point de vue.Nous regrettons de ne pas avoir répondu à vos attentes. Nous sommes désolés de ne pas avoir répondu à vos attentes. Il n'est pas permis de réserver les lits, cependant, il y a des clients qui y laissent leurs affaires ; nous vous invitons à nous faire part de vos commentaires lors de votre prochaine visite dans les services aux hôtes afin de prendre des mesures immédiates pour répondre à vos préoccupations et atteindre une satisfaction totale, ce qui est notre principal objectif.Salutations

6/10 Satisfaisant

Marc

Voyage en groupe
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Séjour de 7 nuits en décembre 2022

8/10 Bien

Justine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super séjour de seulement deux nuits, nourriture au buffet principal impeccable. Bar de bloody et mimosa ! Personnel serviable et souriant ! Jeux d’eau d’enfant formidable 👌
Séjour de 2 nuits en septembre 2022

4/10 Médiocre

veronique

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Les quatre ascenseurs étaient hors service.
Séjour de 1 nuit en mai 2022
Réponse de Dear Veronique le 6 mai 2022
Thank you for taking your vacation at Ocean Coral & Turquesa. We greatly appreciate your point of view regarding services that did not meet your expectations, which were not a reason to minimize happiness on your vacation. We value your excellent comments regarding the positive and let us know that we have achieved the best to end your stay satisfactorily. We thank you for your comments that help us to get better; We will send the comments to the departments involved in making you and your family a great vacation. Likewise, we will continue working to further improve the quality of our services. We look forward to your soon return; to offer our best to you have a great experience again on The Ocean Coral & Turquesa

8/10 Bien

Ronald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Plus diversifiés !
Endroit très bien sauf la nourriture ?
Séjour de 2 nuits en février 2022
Réponse de Dear Ronald le 13 mars 2022
Nous aimerions savoir quelle a été votre expérience avec nous.

10/10 Excellent

Mai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très agréable
Séjour très agréable. Tout le personnel a été serviable souriant. Seul bémol mais excusable au vu de la pandémie est la fermeture de certains restaurants sans préavis. Probablement manque de personnel. J'y retournerais c'est sûr
Paradis des Chats
Séjour de 7 nuits en janvier 2022
Réponse de appréciable Mai le 17 janv. 2022
Merci d'avoir pris vos vacances à Ocean Coral & Turquesa. Nous apprécions grandement votre point de vue concernant les prestations qui n'ont pas répondu à vos attentes, ce qui n'était pas une raison pour minimiser le bonheur de vos vacances. Nous apprécions grandement vos excellents commentaires concernant le positif et nous faisant savoir que nous avons fait de notre mieux pour terminer votre séjour de manière satisfaisante. Nous enverrons les commentaires aux services concernés pour avoir fait d'excellentes vacances pour vous et votre famille. De même, nous continuerons à travailler pour améliorer encore la qualité de nos services. Nous attendons avec impatience votre retour bientôt et laissez-vous encore une fois dorloter par Ocean Coral & Turquesa.

8/10 Bien

christian

Séjour de 7 nuits en décembre 2021

10/10 Excellent

Guillaume

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tres bon sejour
sejour all in parfait, plusieurs bar et restaurants permettant de varier les plaisirs !
Séjour de 1 nuit en novembre 2021
Réponse de Supervisor Privilege & Guest Service le 18 nov. 2021
Gracias por haber tomado sus vacaciones en Ocean Coral & Turquesa. Agradecemos mucho sus excelentes comentarios y hacernos saber que nuestro personal ha sido punto clave para finalizar su estancia de manera satisfactoria, enviaremos los comentarios a los departamentos involucrados en haber hecho para usted y su familia, unas excelentes vacaciones. Esperamos pronto su regreso y nuevamente dejarse consentir por Ocean Coral & Turquesa.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour mexicain
Séjour idyllique en all exclusive Chambre tout confort avec vue sur la mer Restauration variée sous forme de buffet le midi et différents restaurants ouverts le soir Plusieurs piscines avec différentes ambiances Personnel charmant et très serviable Dommage que la présence des sargasses nous a empêché de profiter de la mer des Caraïbes
Séjour de 15 nuits en septembre 2021
Réponse de Privilege & Guest Services Supervisor. le 17 oct. 2021
Merci d'avoir choisi vos vacances à Ocean Coral & Turquesa. Nous apprécions grandement vos excellents commentaires et faisons-nous savoir que nous avons fait de notre mieux pour finaliser avec succès votre séjour. Merci d'avoir pris le temps d'écrire vos commentaires sur cette page. Nous enverrons vos félicitations aux départements et au personnel impliqués pour que vous et votre famille passiez de bonnes vacances. Nous attendons avec impatience votre retour prochain, pour vous offrir le meilleur de votre expérience à nouveau sur L'océan Corail & Turquesa

10/10 Excellent

Martin Eliut

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente servicio, muy cómodo.
Séjour de 3 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Estimado Martin Eliut:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones.Apreciamos mucho su excelente puntuación, ya que nos hace saber que hemos hecho todo lo posible para que su estancia sea exitosa. Gracias por tomarse el tiempo para calificarnos en esta página.Esperamos su pronto regreso para ofrecerle nuestro mejor esfuerzo y que pueda tener una gran experiencia nuevamente en Ocean Coral & Turquesa.Saludos cordiales

10/10 Excellent

Olga Volha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. Delicious food, amazing amenity, friendly and attentive personal
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Olga Volha:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 Bien

Hairely Santana

Voyage en groupe
Les points forts : Propreté et personnel et service
I like the property it was nice and big. Nice clean pools. The food was ok, rooms ok.. customer service was ok but the staff try to push too much for people to buy excursion and to get into things you not really interested in doing ...
Séjour de 2 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Hairely Santana:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 Excellent

Janelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved that the property had themed nights for dining and events and entertainment for the guests. Fine dining was so impressive and we definitely got our money’s worth. Drinks were really good too, I recommend the Mango Margarita! One day of our stay, they had stands (jewelry/handcrafted items/souvenirs) on the property, which I was impressed by so we wouldn’t need to leave the resort to shop for those things. Maid service and in room mini bar was great too!
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Janelle:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

2/10 Horrible

Pamela

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
Very rude staff, very limited amenities and activities. All the activities are outsourced from another hotel, hence the price is doubled. No sense of respect for the older/seniors. The staff will try to rip you off and take advantage of every opportunity to make money out of you, they will create inconvenience to get you to tip them to make things happen. As simple as getting your room refrigerator/water refilled, getting towels, getting in yoga class or even getting a seating for dinning. You would order a drink at the pool it will be an hour to 2 hours to see the waiter pass by you again and definitely without your order until you tip.
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Pamela:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

8/10 Bien

Darrell

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Pros: Nice, clean and fun resort. Restaurants and food pretty good. Bartenders excellent 👍 Cons: Seaweed on the beach is ridiculous.They do try and clean the seaweed but to no avail. Beware at check-in they will try and sell you some type of timeshare/membership and it's borderline harassment.
Séjour de 3 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Darrell:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.We regret that our beaches did not meet your expectations, I inform you that we do the best way daily cleanings (from 6am to 2pm with our special tractor) to lessen the impact of seaweed, due to climate change and hurricane season, it has been a challenge for everyone in general to combat and keep our beautiful beaches in perfect condition. Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 Excellent

Abby Lynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Abby Lynn:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 Bien

Deborah Lee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel. Excellent service. Would stay here again.
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Deborah Lee:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 Excellent

Jamie

Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Jamie:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 Bien

TENESHA

Voyage en groupe
Les points forts : Équipements
The resort was pretty good! However our flight with Frontier airlines was terrible and we didn’t get our shuttle from resort to airport that I had paid for. The resort wasn’t much help with that either. Ended up having to get a cab to the airport or miss our flight!!!! Never will fly Frontier again. Everyone on the plane felt the same. It was Terrible!!!!
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 25 mai 2024
Dear Mrs. Tenesha:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

8/10 Bien

Evraam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Evraam:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 Bien

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Jessica:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent rating, as it lets us know that we have done everything possible to make your stay successful. Thank you for taking the time to rate us on this page.We look forward to your soon return to offer you our best effort so you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 Excellent

Jocelyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was amazing service , staff were welcoming and helped out the best they could. We had unlimited food options and some reservations but it was fine because it was worth the wait. The place is safe and isolated for only the hotels located there which is perfect for not some much people at the beach. There tours offered at the hotel and we took one and it was amazing . Cleaning service were good just that they would come at different times every day.
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 25 mai 2024
Dear Mrs. Jocelyn:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 Bien

Anna

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 25 mai 2024
Dear Mrs. Anna:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 Excellent

Luis R. Vazquez

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es un lugar maravilloso con un servicio increíble, gracias a todo su personal por la buena atención.
Séjour de 3 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 24 mai 2024
Estimado Luis R. Vazquez:Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa.Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones.¡Esperamos su regreso y nuevamente dejarse consentir!Saludos cordiales

8/10 Bien

Shannon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was beautiful and staff were fantastic. The time we visited (May) there was a lot of seaweed. I understand nature, I was not bothered by the seaweed. However, the resort could have made a better effort to clean the beach. They have the equipment to do so, but didn't put in the effort.
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Shannon:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 Excellent

Jair

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hermoso, agradable ambiente, excelente cocina y personal 10 de 10 sin duda volveria...
Séjour de 3 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 23 mai 2024
Estimado Jair:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales

10/10 Excellent

Dmytro

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great property. Perfect vacation. Will return.
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 22 mai 2024
Dear Dmytro:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 Excellent

Blanca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 22 mai 2024
Estimada Blanca:Gracias por elegir sus vacaciones en Ocean Coral & Turquesa.Apreciamos mucho su excelente calificación ya que nos hace saber que hemos hecho todo lo posible para finalizar con éxito su estancia. Gracias por tomarse el tiempo para calificarnos en esta página. Esperamos su pronto regreso, para ofrecerle nuestro mejor esfuerzo y que pueda tener una gran experiencia de nuevo en Ocean Coral & Turquesa.Saludos cordiales

10/10 Excellent

MIRKO RUBIO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente servicio, muy atentos todos
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 22 mai 2024
Estimado Mirko Rubio:Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa.Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones.¡Esperamos su regreso y nuevamente dejarse consentir!Saludos cordiales

10/10 Excellent

Jenny

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
there was a group of 10 of us with all different interests - they offered many excursions for all types of people. Just staying at the resort there was plenty to do as well. My one complaint would be the Italian restaurant - the food was not great there - otherwise we thought it was great!
Séjour de 6 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 21 mai 2024
Dear Jenny:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property, awesome staff and unforgettable vacation!
Séjour de 6 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 19 mai 2024
Dear Jennifer:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

8/10 Bien

Jaime

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall, it was a great place to stay. Extremely friendly and helpful staff, good food variety. Some days the pools had some kind of gunk floating in it but the beach was very disappointing- a foot of seaweed and it wasn’t until our last day there we saw them cleaning it up. Was really looking forward to what the pictures looked like. But had a great time and overall worth the money.
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 19 mai 2024
Dear Jaime:Thank you for choosing Ocean Coral & Turquesa for your vacation. We greatly appreciate your excellent comments and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We regret that our beaches did not meet your expectations, I inform you that we do the best way daily cleanings (from 6am to 2pm with our special tractor) to lessen the impact of seaweed, due to climate change and hurricane season, it has been a challenge for everyone in general to combat and keep our beautiful beaches in perfect condition. We value your opinions and comments, as they help us to continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you will return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you back and serving you on your next trip.Thank you once again for your confidence in us.Best regards

8/10 Bien

Anna

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was my 3rd time at the resort, love it.
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 19 mai 2024
Dear Anna:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 Excellent

Kimberly

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely location and friendly and helpful staff. And they had hammocks!
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 19 mai 2024
Dear Kimberly:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

6/10 Satisfaisant

Geraldeen

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Had to visit the front desk 5 times as my access card didn't work. The manager refused to speak with me. I received racial treatment in some restaurants and the front desk. No one card that it was inconvenience for me and I recently had a knee surgery and went there to rest and recuperate. Big mistake as i had to walked so many times to the front desk. I also had to walk to me room after checked in. selected persons go ride on the golf cart. will not return
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 21 mai 2024
Dear Mrs. Geraldeen:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 Excellent

Cherry A, Houston Tx

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 19 mai 2024
Dear Cherry A:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 Excellent

jajaira

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
this resort is super underrated. I was in my research. A lot of people were putting a lot of negative comments on this resort and I was afraid of my experience But I can say that I loved my stay here. It was my first time staying here and my first time in Mexico and it would definitely not be my last. The staff were amazing and super welcoming, This resort had activities throughout the day, and even the staff participated with the guest. The food was high quality and had excellent flavor as well as the restaurants they Had, Had a lot of options to choose from. I honestly had so much fun here and I cannot wait to plan my next vacation with this resort. I wish I was able to thank everyone for the fun I had but honestly there were so many of the staff members who played a part of it
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 19 mai 2024
Dear Jajaira:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 Bien

Luis

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was absolutely amazing, many food options. Biggest and only complaint was most of the buffet foods were not hot just room temperature. Room service food was good. Overall a great hotel, would recommend!
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 21 mai 2024
Dear Luis:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

2/10 Horrible

Amzad

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was horrible. They make you wait until 3pm I have VIP with Expedia but that didn’t help. Not much to do here for younger folks.. they ask you to pay cleaning fee for the beach and yet it’s dirty you can’t go into the water. Not much entertainment either I stay at better resort before. Mini bar in room only had 2 beers lol.. checkin staff was very rude especially the one that works for Expedia no greetings from when you arrive.
Réponse de Ocean Coral & Turquesa le 19 mai 2024
Dear Amzad:We appreciate your comments and regret the bad experience during check-in. We have checked in our system and you booked two rooms requesting early check-in for both rooms. Due to the hotel's occupancy, it was only possible to deliver one room to you before the normal delivery time, which is 3:00 pm. We also have information that “El Beso” bracelets were given to all guests of both reservations so that they could enjoy all the hotel facilities.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 Excellent

Miguel Angel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente hotel, grandes espacios, variedad de restaurante, habitaciones nuevas y cómodas, buen trato de parte del personal.
Séjour de 1 nuit en mai 2024
Réponse de Ocean Coral & Turquesa le 17 mai 2024
Estimado Miguel Angel:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales

10/10 Excellent

Kamman

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful resort, wished the beach was more swimmable! Also if the buffet choices can switch up more will be great! Otherwise great overall and will come back!
Séjour de 3 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 14 mai 2024
Dear Kamman:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

8/10 Bien

Ane Kirstine, Galveston

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The only thing really was the fridge was barely ciol. Room could have been cooler temp but not too hot just I like it a tad cooler. Otherwise beautiful property. Great food big lovely room nice staff very helpful
Séjour de 2 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 14 mai 2024
Dear Ane Kirstine:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

8/10 Bien

Jonathon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The food quantity was bountiful but quality was lacking. Silverware and glassware were often dirty, which is understandable with such a large operation but not a 5 star operation. 4 stars.
Séjour de 3 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 14 mai 2024
Dear Jonathon:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 Excellent

Ricardo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy buena atención, en ningún momento sentimos que hubiera alguna distinción entre la atención a clientes extranjeros o nacionales. La comida fue buena en cada uno de los restaurantes. Las actividades y eventos en general fueron entretenidas. La variedad de amenidades dentro del hotel nos permitió tener una estancia bastante divertida y relajante. Nuestra única queja es la limpieza de la playa. Se entiene que la situación del sargazo es incontenible, pero de igual forma esperabamos que se retirará periodicamente la acumulación a la orilla, lo cuál no pasaba, por lo cuál nunca pudimos entrar al mar. Adicionalmente, percibimos muchos desechos plásticos a lo largo de la playa.
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 14 mai 2024
Estimado Ricardo:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales

4/10 Médiocre

Kate

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Our "free upgrade" to El Beso ended up placing us in the farthest point of the resort. The air conditioning did not work in the room and despite repeated calls and visits to the front desk the problem was not resolved for the duration of our stay. The check-in process was inconvenient as it required several visits to the check-in counter (on arrival, at 3pm to see if room is ready, at 3:30 to check again if room is ready. These visits/times were as directed by resort staff). The concierge was pleasant and helpful on arrival, only to learn his agenda was to have us attend a time-share meeting. Otherwise, he did not provide any of the services he offered or follow-through with simple requests such as for dinner reservations or helping to find maintenance to have AC fixed. The taxi service was wonderful! The driver waited for 2 hours while we explored the town and the rates were reasonable. Through no fault of the resort, it is seaweed season so the beach and ocean was basically unusable for the entire trip. Service and presentation at the outdoor Italian Terrace restaurant was wonderful and possibly the highlight of our trip! There is plenty of pool space, they aren't crowded, but chairs are hard to come by unless you are reserving one with your towel before 9 a.m. Bar service was quick at all locations.
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 14 mai 2024
Dear Mrs. Kate:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards