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Avis sur Kaam Accommodations

3.5 out of 5
Kaam Accommodations
Avenida Niños Héroes Sm 2, Mz 5 lote 37, Puerto Morelos, QROO

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 15 avis sur 36." "
Note des voyageurs de 8 (Bien), d’après 12 avis sur 36." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 36." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 36." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 36." "

9,0/10

Propreté

9,6/10

Personnel et service

8,2/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

Avis

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We had a great vacation at this place. All we needed to do if we wanted something was to send a text message and someone helped us within a few minutes. The place was very quiet and the neighborhood felt very secure. Literally 2 minutes walk to the beach. Perfect
Séjour de 6 nuits en avril 2022
Réponse de Kaam team le 27 avr. 2022
We hope to see you back in puerto morelos soon, glad we were a part of your great vacation. Grupo kaam team

10/10 Excellent

magalie

Voyage en famille
Les points forts : Propreté et confort de la chambre
Très bon séjour
Grand appartement très bien équipé, bien situé. Lit confortable, par contre le canapé lit n'est pas terrible. La piscine est petite, sympathique mais elle est souvent à l'ombre. Si nous repassons à Puerto Morelos nous reviendrons
Séjour de 3 nuits en octobre 2021
Réponse de Reyna le 3 nov. 2021
thank you for your feedback and we would be delighted to host you again.

2/10 Horrible

Maureen

Voyage en famille, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Highly recommend NOT STAYING HERE. Puerto Morelos is great and the location is close to everything but the actual property is 1. Not as advertised/not even the building in the pictures and 2. Rundown and gross. In case you are still considering… 3. There was a single hand towel in our room and when I requested some sort of actual towels for showering was told not until tomorrow. After 3.5 hours and a lot of back and forth we finally ended up with towels dumped on the floor outside our room. 4. The first floor bedroom my in-laws were in did not have locking windows. No deadbolts on either of our doors, just a little push button lock. No key to the safe in our room. One of the windows facing three late night bars didn’t have any sort of covering. 5. Corners of bathroom not swept, gum stuck to floor, curtains so dirty I did not even want to touch them. The giant jug of clean” drinking water smelled funky. 6. No toiletries provided and certainly no robes like in the photos (lol). Only one pool with no outdoor lighting so unusable after 7 pm. If there was any sort of roof deck or restaurant, we did not find them. Also, the property is in a pretty loud area but we were there on a Saturday and were expecting downtown noise. This didn’t bother us but might bother someone.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

David

Voyage en couple
Les points forts : Propreté et équipements
Our first room had no running water. There was any empty room next door which we were moved into the next day somewhat begrudgingly. Once we were settled and had a bathroom to use things went OK. Location was convenient for our needs though two restaurants across the street often had loud music late into the night.
Séjour de 10 nuits en février 2024

10/10 Excellent

alfred

Les points forts : Propreté et confort de la chambre
Very helpful staff
Séjour de 6 nuits en janvier 2024

2/10 Horrible

David

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 14 nuits en décembre 2023

2/10 Horrible

Dexter

Séjour de 6 nuits en décembre 2023

6/10 Satisfaisant

Leslie, Montpelier

Voyage en couple
Les points forts : Propreté
The place was clean and lots of hot water. Easy access to restaurants and the beach. Now for the downside. Checkin was difficult. First off the place doesn't have a sign. When we arrived, there was no one around. We were having difficulty with our Mexican SIM card and had to go next door to King Scuba to ask if they knew where the management was. They were very kind and tried to call a number we had as well as a number they had. No one answered either number. Not knowing what to do next we waited around and the manager and maid arrived and seemed baffled as to where to put us. They put us in a nice apartment and we asked about WIFI password. After awhile the manager gave us a password that didn't work. But eventually she got the right password. Everything seemed to be fine. After a trip to the store, we found the refrigerator wouldn't get cold but the freezer was refrigerator cold and we used that as a small refrigerator. We could never reach anyone by phone to inform them. We met another couple on our last day that also could not reach the management to check in. I think this is a common problem. So no I wouldn't recommend staying here.
Séjour de 5 nuits en décembre 2023

8/10 Bien

Louise

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Lidia Lopez

Voyage en couple
No me permitieron el acceso a la propiedad, exijo el reembolso
Séjour de 1 nuit en août 2023
Réponse de R.H. le 24 août 2023
Lamento lo sucedidoLe comento , si fueron a abrir a la 1:30am pero al estar usted y acompañante alcalizados no aceptaron la ayuda y pidieron que se fuera la persona.

8/10 Bien

Anne, Milwaukee

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was quiet and clean and a 2 minute walk to the beach. The pool was small but private. Everything was very close and walkable but still far enough away that it was peaceful. Daniela was very responsive. In fact, she noticed the cab circling the neighborhood looking for the property and stopped us, hopped in the cab and took us to the building. This was very lucky for us as the address given on Expedia is to their business office, not the properties and there are literally no signs. Other than not having the correct address, everything was great.
Séjour de 5 nuits en mai 2023
Réponse de Reyna h. le 1 juin 2023
Glad you enjoyed, hope you condider kaam in the futurr.

8/10 Bien

maria teresa

Séjour de 1 nuit en mai 2023
Réponse de Reyna haseman le 23 mai 2023
Your feedback isso important for us. Thankyou for your review Reyna H.

10/10 Excellent

Karen, Niles

Voyage en couple
Les points forts : Propreté et équipements
The showers were awesome, great water pressure and regulation.
Séjour de 21 nuits en février 2023
Réponse de Reyna le 25 févr. 2023
Glad you enjoyed! Hope you come back.

10/10 Excellent

Osvaldo

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice, clean, close to beach, close to stores and restaurants. Very nice people in the area. Thanks!!
Réponse de Reyna le 4 déc. 2022
Thank you we appreciate tour business

8/10 Bien

Troy

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Kaam was a great place to stay. Location was perfect. Watch the sun rise from the roof. Our room had a front and rear balcony to choose the perfect spot for coffee. Great restaurants within a minute or two. Very quiet building T
Séjour de 9 nuits en avril 2022
Réponse de Grupo kaam team le 27 avr. 2022
Thankyou! Hope you come back to our town. We appreciate your business, grupo kaam team.

6/10 Satisfaisant

Serena

Voyage en famille
Les points forts : Confort de la chambre
Basement feel
It was the bottom of the building. The ceilings were low 7 ft ceilings making it feel like a basement. There was very limited windows and they were small. Bed was comfortable spacious rooms beautiful new pool but it was still a basement. For the price we paid it wasn’t worth it. That is why I will rate this experience as just medium stars. I have experiences on multiple occasions, when the bookings come in from Hotels.Com it seems we get the budget rooms the properties have to offer. This has been my experience often.
Séjour de 1 nuit en mars 2022
Réponse de reyna haseman le 25 mars 2022
thank you for your feedback.

8/10 Bien

Michelle

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent location for those wanting easy access to the beach and to the restaurant zone of town (2 blocks to each). Very clean. Nice pool area. Only challenge was getting the exact address for check in and to document on the tourist card! The check-in office is right next to Run Away Realty, and if there's no-one there, call the manager.
Séjour de 14 nuits en janvier 2022
Réponse de reyna le 17 févr. 2022
thank you for review, hope to see you again in puerto Morelos.

4/10 Médiocre

Philip

Voyage en famille, Voyage en couple
Les points forts : Propreté et équipements
Good - room was a studio that was moderately clean. Location was close to downtown and very walkable. Bad - difficult to find, arrived at 3:45 and when found, nobody was in office to help us. Other guest at “blue” building helped us and we went “mustard” building and found cleaners who checked into our room. This was closer to 4:30 and still nobody was in the office in “blue” building. Thankfully other guests helped and our driver waited us. Discovered on the 2nd day the curtain that faces the hallway is “transparent” and you can clearly see from the outside hallway into the bathroom, especially once the lights are turned on in the evening. The curtains are stained, under the bed is dirty, floors quickly wiped, etc. For the price we paid I would expect it to be cleaner and have check in staff available.
Séjour de 2 nuits en janvier 2022
Réponse de reyna haseman le 2 févr. 2022
thank you for your comments, we appreciate all the feedback.

10/10 Excellent

Karen

Les points forts : Propreté et confort de la chambre
Loved it
Wonderful experience…clean, friendly, helpful staff.. very close to the beach, and safe
Séjour de 7 nuits en janvier 2022
Réponse de Reyna le 23 janv. 2022
Thank you hope you come back

8/10 Bien

Jeff

Les points forts : Propreté et confort de la chambre
Excellent
Great little place. Perfect landing spot when you first arrive to get a lay of the land.
Séjour de 7 nuits en décembre 2021
Réponse de Reyna haseman le 19 déc. 2021
Thank you for your feedback, hope to host you again in the future

10/10 Excellent

Josiel

Les points forts : Propreté
Sentir-se em casa
Ficamos 8 dias e apreciamos tudo. A cortesia do atendimento. A Reina nos fez sentir em casa. Tudo estava disponível, agua, toalhas de praia e uma sacola para levar; utensílios de cozinha suficientes, geladeira grande. Pequena distância da praia e da praça principal. Limpeza diária e troca de toalhas a cada dois dias. Artigos de toalete é que houve apenas para o primeiro dia. Mas esse foi apenas um detalhe. A piscina é pequena, mas nem utilizamos. Com o mar do caribe pertinho e muitos passeios, quem se importa com o tamanho da piscina?
Séjour de 8 nuits en août 2021
Réponse de Reyna H. le 30 août 2021
Muchas gracias 🙏🏻 Esperamos verlos de regreso . Reyna h.

10/10 Excellent

Vernon

Les points forts : Propreté et confort de la chambre
We enjoyed our stay in this beautiful Kaam property. T
Séjour de 2 nuits en juillet 2021
Réponse de Reyna Haseman le 15 juil. 2021
Thank you for for trusting in us, hope to see you in puerto morelos again.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
nice stay @ Puerto Morelos
Communication and response from office was great.
Puerto Morelos
Puerto Morelos
From rooftop terrace @KAAM
From rooftop terrace @ KAAM
Séjour de 8 nuits en mars 2021

10/10 Excellent

Linda M.

Les points forts : Propreté
Lovely location
We had a wonderful time at your condo. The place was comfortable and very pretty. The staff was excellent and very helpful. Loved being within such easy walking distance to restaurants and beaches. (bars too if they were open).
Séjour de 9 nuits en février 2021

8/10 Bien

Beatrice

Séjour de 11 nuits en mars 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Charming place for a condo stay. WiFi was reliable but I was told that wasn’t the case in some rooms. Comfortable and has what you need for a stay. Very short walk to the beach. Only one ac so it might be warm for someone sleeping on the couch. The rooftop views were nice.
Séjour de 3 nuits en janvier 2021

8/10 Bien

ORSOLA, Calgary Canada

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Although we encountered a few problems, Aranza was always available to solve them, with her calmness and professionalism, she managed the building with excellent attitude towards the customer, being the only person in the office under the Xmas season she deserves to be recognized. The only adversity is that the main office is on the next block. WiFi was not functional,!disappointing as we stayed for 18 days. Over all satisfied Thank you
Séjour de 18 nuits en décembre 2020

8/10 Bien

Carl

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2020

10/10 Excellent

Angela

Séjour de 2 nuits en décembre 2020

10/10 Excellent

Diana M., Kaleden, British Columbia, Canada

Les points forts : Propreté
Kaam
We had a wonderful stay at Kaam vacation rentals in Puerto Morales. Location was wonderful, the rooms were fabulous and clean. Would definitely recommend it
Séjour de 6 nuits en février 2020

10/10 Excellent

Voyageur vérifié

Séjour de 7 nuits en janvier 2020

10/10 Excellent

Andy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No regrets here. I will return.
Check in can be confusing because the office is a block away. Other than that I had an awesome stay. Any issues were dealt with immediately. I’ll be back! Now if they could muzzle a couple of neighborhood dogs that would be great.
Séjour de 14 nuits en novembre 2019
Réponse de Reyna le 29 nov. 2019
Thank you for trusting your vacation with us, we would love to host you once again.

8/10 Bien

Aksel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Look elsewhere in PM
Felt a bit misled judging from the photos. This was a small studio space (no doors). The TV did not work, nor did one of the ceiling fans. We received no housecleaning service despite being there for 5 days. Breakfast, which we paid extra for, was a two block away, and was fruit and toast (continental). Just a bit disappointing. The staff was generally helpful and friendly, though our experience varied depending on the host. Lastly, it was difficult to check-in as the address from hotels.com (and the photos) did not correspond to the check-in location.
Séjour de 4 nuits en janvier 2019

6/10 Satisfaisant

Brian, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel close to the beach, restaurants
Well maintained, clean and great staff. Newly renovated. New kitchen. Okay for short stay, but could use a few more amenities if staying longer. No facecloths, maybe things like salt and pepper, paper towels, just a few things for people who may not want to go out every night for supper and would like to cook in the room. Some real issues with TV, kept cutting out and wasn't addressed even though we mentioned it several times. Just small things, as it is a nice place, clean, nice pool, staff very helpful. They had lots of info about restaurants, things to do, etc. Had beach towels, maybe a beach umbrella?
Séjour de 14 nuits en février 2018
Réponse de Grupo Kaam & staff le 1 mars 2018
Thank you for staying with us, your feedback is important and we will make sure it is taken in to consideration for the future. We hope to have you as a guest in a near future.

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had a wonderful stay , the condo appartement was perfect, confortable bed , fully equipped kitchen, nice and quiet place . The manager was great and went out of her ways.
Séjour de 7 nuits en décembre 2017
Réponse de Reyna le 24 janv. 2018
Thank you for sharing =) It was an honor to have your family stay with us. Hope to see you again.