Avis sur Excellence Riviera Cancun - Adults Only All Inclusive
Excellence Riviera Cancun - Adults Only All Inclusive
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO
Avis
9,4
Exceptionnel
9,8/10
Propreté
9,6/10
Personnel et service
9,6/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,6/10
Écoresponsabilité
Avis
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 10 nuits en mai 2024
Réponse de The Excellence Collection le 20 mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
2/10 Horrible
Ariane
Voyage en groupe, Voyage en couple
19 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ariane
Séjour de 7 nuits en avril 2024
Réponse de The Excellence Collection le 25 avr. 2024
Dear Ariane, At Excellence Riviera Cancun we prioritize the wellbeing and comfort of all who stay with us and our standards of excellence include strict security protocols and in-house regulations that protect both our guests and staff. In compliance with Mexico's General Law for Tobacco Control which was put into place on January 15, 2023, smoking vapes, e-cigarettes, cigars, and other tobacco or nicotine products is prohibited in the beaches, indoor and outdoor areas, suites, restaurants, and more. We pride ourselves, especially on our Bespoke service exemplified by our highly trained hospitality professionals who go above and beyond to ensure that everyone can enjoy a relaxing vacation in serenity, satisfaction, and complete safety.It is also important to us that our guests comply with the resort rules and behaviour guidelines that have been put in place to maintain the tranquility and peace that we are known for. This in turn serves as a protection for everyone within the resort.We continue to work in line with our Innovative Curation to ensure that every time our guests visit it is even better than before and we always strive to give each guest the Infinite Excellence that they deserve.
10/10 Excellent
Ghislaine
Voyage en famille
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ghislaine
Séjour de 5 nuits en mars 2024
Réponse de The Excellence Collection le 5 avr. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. Keeping our grounds and facilities immaculate and well maintained and offering an outstanding service provided by our lovely colleagues in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Caroline
Voyage en couple
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Caroline
Séjour de 7 nuits en mars 2024
Réponse de The Excellence Collection le 18 mars 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities and amenities that exceed your expectations, making you feel relaxed and pampered all the time, and provide you with excellent service making you feel welcome as a result of giving the royal treatment you deserved. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Jacques
Voyage en groupe, Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacques
Séjour de 9 nuits en février 2024
Réponse de The Excellence Collection le 19 févr. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Danny
12 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Danny
Séjour de 7 nuits en février 2024
Réponse de The Excellence Collection le 16 févr. 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Excellent
Michel
3 janv. 2024
Michel
Séjour de 6 nuits en décembre 2023
Réponse de The Excellence Collection le 9 janv. 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Excellent
Lyne
Voyage en couple
30 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lyne
Séjour de 7 nuits en octobre 2023
Réponse de The Excellence Collection le 2 nov. 2023
Thank you for your preference on Excellence Riviera Cancun! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Excellent
PHILIPPE, L'AIGUILLON SUR VIE
Voyage en couple
14 déc. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PHILIPPE
Séjour de 7 nuits en décembre 2021
Réponse de Community Manager le 16 déc. 2021
Dear Phillipe, thank you for your positive review about Excellence Riviera Cancun and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection
10/10 Excellent
ALEXANDRA
Voyage en famille
16 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour parfait
ALEXANDRA
Séjour de 4 nuits en novembre 2021
Réponse de The Excellence Collection le 16 nov. 2021
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, attention to detail in order to provide high standards of cleanliness and hygiene, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Laure
10 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Laure
Séjour de 3 nuits en septembre 2021
Réponse de The Excellence Collection le 14 sept. 2021
Allow us to thank you for your positive review about Excellence Riviera Cancun and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
8/10 Bien
Nancy
Voyage en famille, Voyage en groupe, Voyage en couple
28 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nancy
Séjour de 4 nuits en mai 2024
10/10 Excellent
Lillian
Voyage en groupe
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lillian
Séjour de 6 nuits en mai 2024
10/10 Excellent
Ruben Moya
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ruben Moya
Séjour de 6 nuits en mai 2024
8/10 Bien
Phang
Voyage en famille
27 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Phang
Séjour de 4 nuits en mai 2024
10/10 Excellent
Daysal
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daysal
Séjour de 3 nuits en mai 2024
10/10 Excellent
Latasha
Voyage en groupe
27 mai 2024
Les points forts : Propreté et personnel et service
Latasha
Séjour de 5 nuits en mai 2024
Réponse de The Excellence Collection le 27 mai 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.
10/10 Excellent
MacKinley
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MacKinley
Séjour de 13 nuits en mai 2024
10/10 Excellent
Kenneth Clifford
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kenneth Clifford
Séjour de 7 nuits en mai 2024
Réponse de The Excellence Collection le 27 mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Excellent
Stephanie Lynn
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephanie Lynn
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 27 mai 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Excellent
Alexis
Voyage en groupe
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexis
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 27 mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
8/10 Bien
Ruby
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ruby
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 27 mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Ernest and Ginger, Coatesville
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ernest and Ginger
Séjour de 5 nuits en mai 2024
Réponse de The Excellence Collection le 27 mai 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
10/10 Excellent
patricia
Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
patricia
Séjour de 5 nuits en mai 2024
Réponse de The Excellence Collection le 27 mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
ALYSSA
Voyage en famille, Voyage en groupe
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ALYSSA
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 27 mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Chun-Fu
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chun-Fu
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 24 mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
8/10 Bien
Andreas Yiannis
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andreas Yiannis
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 23 mai 2024
Thank you for your preference on Excellence Riviera Cancun! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.
2/10 Horrible
Ashley
Voyage en groupe, Voyage en couple
22 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashley
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 23 mai 2024
Thank you for selecting Excellence Riviera Cancun as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.
8/10 Bien
Melissa
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melissa
Séjour de 3 nuits en mai 2024
Réponse de The Excellence Collection le 22 mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Donna
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Donna
Séjour de 7 nuits en mai 2024
Réponse de The Excellence Collection le 21 mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Yvonne
Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yvonne
Séjour de 6 nuits en mai 2024
Réponse de The Excellence Collection le 20 mai 2024
Thank you for choosing Excellence Riviera Cancun once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Simas
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simas
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection. le 17 mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Excellent
Noreen M
Voyage en famille, Voyage en groupe
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Noreen M
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 17 mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
2/10 Horrible
Yunice, palisades park
Voyage en groupe
16 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Yunice
Séjour de 6 nuits en mai 2024
Réponse de The Excellence Collection. le 17 mai 2024
Thank you for selecting Excellence Riviera Cancun as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. We understand the tractor can be noisy, although the tractor is the way to remove the seaweed efficiently. Nonetheless, your concern has been addressed to the appropriate department to take it into consideration. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.
10/10 Excellent
Lisa Grove, Bella Vista
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa Grove
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 16 mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelersWe are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and provide you with excellent service in order to exceed your expectations. We will pass your kind words along to the entire team.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
10/10 Excellent
Mariusz
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mariusz
Séjour de 5 nuits en mai 2024
Réponse de The Excellence Collection le 16 mai 2024
Thank you for choosing Excellence Riviera Cancun for the first time as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Aisha
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aisha
Séjour de 5 nuits en avril 2024
Réponse de The Excellence Collection le 15 mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Excellent
Jaime
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jaime
Séjour de 3 nuits en mai 2024
Réponse de The Excellence Collection le 15 mai 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Excellent
Lisa
Voyage en groupe
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 13 mai 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.Our commitment is to make of every guest experience, as exceptional and unique as it can be, and we will continue working hard in this direction to provide the best vacation experience ever. Nonetheless, we appreciate you highlighted your suggestions, which have been already addressed to the management department. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
10/10 Excellent
Richard
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 13 mai 2024
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination and for taking the time to share this review with the Expedia community. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
10/10 Excellent
Gary Lee
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gary Lee
Séjour de 6 nuits en mai 2024
Réponse de The Excellence Collection le 13 mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Tyra
11 mai 2024
Les points forts : Propreté
Tyra
Séjour de 6 nuits en avril 2024
Réponse de The Excellence Collection le 13 mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Excellent
Mark
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 7 nuits en mai 2024
Réponse de The Excellence Collection le 13 mai 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
10/10 Excellent
Cory
Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cory
Séjour de 7 nuits en mai 2024
Réponse de The Excellence Collection le 13 mai 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
10/10 Excellent
Seyed, Concord
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Seyed
Séjour de 6 nuits en avril 2024
Réponse de The Excellence Collection le 13 mai 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.
10/10 Excellent
Amber Rae
8 mai 2024
Les points forts : Propreté
Amber Rae
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 9 mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Excellent
Lindsey
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lindsey
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 7 mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
10/10 Excellent
Kathleen, Springfield
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathleen
Séjour de 6 nuits en avril 2024
Réponse de The Excellence Collection le 27 mai 2024
Allow us to thank you for your positive review about Excellence Riviera Cancun and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
10/10 Excellent
Ronald
Voyage en famille
5 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ronald
Séjour de 5 nuits en avril 2024
Réponse de The Excellence Collection le 6 mai 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers.We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. We look forward to welcoming you back soon and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
10/10 Excellent
SHEA
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SHEA
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 27 mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.