Vue de la chambre

Avis sur Excellence Riviera Cancun - Adults Only All Inclusive

5 out of 5
Excellence Riviera Cancun - Adults Only All Inclusive
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 1152 avis sur 1441." "
Note des voyageurs de 8 (Bien), d’après 184 avis sur 1441." "
Note des voyageurs de 6 (Satisfaisant), d’après 39 avis sur 1441." "
Note des voyageurs de 4 (Médiocre), d’après 22 avis sur 1441." "
Note des voyageurs de 2 (Horrible), d’après 44 avis sur 1441." "

9,8/10

Propreté

9,6/10

Personnel et service

9,6/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

Jocelyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superbe resort! Le personnel est extraordinaire
Séjour de 10 nuits en mai 2024
Réponse de The Excellence Collection le 20 mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

2/10 Horrible

Ariane

Voyage en groupe, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Extorsion et collusion avec la police Vol d’argent Tu payes ou tu vas en prison
Séjour de 7 nuits en avril 2024
Réponse de The Excellence Collection le 25 avr. 2024
Dear Ariane, At Excellence Riviera Cancun we prioritize the wellbeing and comfort of all who stay with us and our standards of excellence include strict security protocols and in-house regulations that protect both our guests and staff. In compliance with Mexico's General Law for Tobacco Control which was put into place on January 15, 2023, smoking vapes, e-cigarettes, cigars, and other tobacco or nicotine products is prohibited in the beaches, indoor and outdoor areas, suites, restaurants, and more. We pride ourselves, especially on our Bespoke service exemplified by our highly trained hospitality professionals who go above and beyond to ensure that everyone can enjoy a relaxing vacation in serenity, satisfaction, and complete safety.It is also important to us that our guests comply with the resort rules and behaviour guidelines that have been put in place to maintain the tranquility and peace that we are known for. This in turn serves as a protection for everyone within the resort.We continue to work in line with our Innovative Curation to ensure that every time our guests visit it is even better than before and we always strive to give each guest the Infinite Excellence that they deserve.

10/10 Excellent

Ghislaine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service, propreté des lieux. Grand choix de restaurants avec repas corrects pour un tout inclus
Séjour de 5 nuits en mars 2024
Réponse de The Excellence Collection le 5 avr. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. Keeping our grounds and facilities immaculate and well maintained and offering an outstanding service provided by our lovely colleagues in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Caroline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout le personnel est très gentil. La chambre etait spacieuse et très propre. Le pro du tennis Alex etait un coeur. Il est un excellent enseignant/coach. Les spectacles de musique étaient bons ainsi que les spectacles de soirée. La nourriture délicieuse et le service impeccable!!!
Séjour de 7 nuits en mars 2024
Réponse de The Excellence Collection le 18 mars 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities and amenities that exceed your expectations, making you feel relaxed and pampered all the time, and provide you with excellent service making you feel welcome as a result of giving the royal treatment you deserved. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Jacques

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hight service quality including every day intertainement and very professional employees
Séjour de 9 nuits en février 2024
Réponse de The Excellence Collection le 19 févr. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Danny

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent choix!
Séjour de 7 nuits en février 2024
Réponse de The Excellence Collection le 16 févr. 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Michel

Séjour de 6 nuits en décembre 2023
Réponse de The Excellence Collection le 9 janv. 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Lyne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un tout compris vraiment tout compris où l’alcool n’est pas dilué, où les 10 restos sont sans réservation. Le personnel fait tout pour vous épater, ce qui est rare de nos jours. Un excellent rapport qualité prix où les adultes savent se tenir!
Séjour de 7 nuits en octobre 2023
Réponse de The Excellence Collection le 2 nov. 2023
Thank you for your preference on Excellence Riviera Cancun! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

PHILIPPE, L'AIGUILLON SUR VIE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ras
Séjour de 7 nuits en décembre 2021
Réponse de Community Manager le 16 déc. 2021
Dear Phillipe, thank you for your positive review about Excellence Riviera Cancun and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection

10/10 Excellent

ALEXANDRA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour parfait
Un séjour parfait. Absolument rien à redire. Le personnel est au petit soin. L’hôtel est très propre et très luxueux. Un séjour fantastique.
Séjour de 4 nuits en novembre 2021
Réponse de The Excellence Collection le 16 nov. 2021
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, attention to detail in order to provide high standards of cleanliness and hygiene, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Laure

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2021
Réponse de The Excellence Collection le 14 sept. 2021
Allow us to thank you for your positive review about Excellence Riviera Cancun and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Bien

Nancy

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was damp and food wasn’t that great. They could’ve done silent party for 2 hours.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Lillian

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
6 restaurants so you have options. Easy beach access. Pools. Friendly staff. Clean rooms.
Séjour de 6 nuits en mai 2024

10/10 Excellent

Ruben Moya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was amazing!!
Séjour de 6 nuits en mai 2024

8/10 Bien

Phang

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
The resort felt very safe and secure and there were lots of great service and entertainment. The food from the restaurants at the resort could be better and took a long time after ordering to come out. Room service took about 1 to almost 2 hours to arrive but otherwise it was a great experience.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Daysal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

Latasha

Voyage en groupe
Les points forts : Propreté et personnel et service
The staff was so professional and organized. They made my stay an exceptional one.
Séjour de 5 nuits en mai 2024
Réponse de The Excellence Collection le 27 mai 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

MacKinley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 13 nuits en mai 2024

10/10 Excellent

Kenneth Clifford

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Exceeded expectations
Séjour de 7 nuits en mai 2024
Réponse de The Excellence Collection le 27 mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Stephanie Lynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 27 mai 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Alexis

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was amazing
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 27 mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Bien

Ruby

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property and excellent, attentive staff. Food was good for an all inclusive but the appetizers in Agave we could not eat. We arrived very early at 10am and of course check in wasn’t until 3pm so we changed into swimsuits and asked to be informed when our room was available. By 3pm we still had not heard on our room and we were informed it was still not ready. It was 4pm by the time our room was ready and even after asking for a room near restaurants (because of new hip replacement) we were located at Spa 4 building, as far as you could possibly get. It was difficult to go back and forth to say the least. The day before we checked out we were called by front desk asking if they could move us closer to building 1 but by this point we were settled in and didn’t want to go through the trouble of moving. I was carrying extra clothes so I could easily change and not have to walk back and forth so much.
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 27 mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Ernest and Ginger, Coatesville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall service was exceptional. Many dining options.
Séjour de 5 nuits en mai 2024
Réponse de The Excellence Collection le 27 mai 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

patricia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very friendly, properly very clean. Food was excellent. No need to make reservations which is a plus. I will definitely recommend this resort to my friends and colleagues.
Séjour de 5 nuits en mai 2024
Réponse de The Excellence Collection le 27 mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

ALYSSA

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was amazing !
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 27 mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Chun-Fu

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Excellence Riviera Cancun was magical. I have been to 5 different resorts in the area and this one takes the top. The food is one of the most important aspect of an all inclusive resort for me and this resort delivers, both on the buffet and the a la cart restaurant. Since this is an adult only resort, the entertainment was also top notch. My favourite was the Michael Jackson performance and the circus show. Lastly, the service was unbeatable. I had pool and beach staff swinging by every 30min or so taking drink and food order, all very friendly and attentive. I will definitely be coming back!
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 24 mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Bien

Andreas Yiannis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
1
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 23 mai 2024
Thank you for your preference on Excellence Riviera Cancun! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.

2/10 Horrible

Ashley

Voyage en groupe, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The food was terrible. The service was terrible except for the bartenders.
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 23 mai 2024
Thank you for selecting Excellence Riviera Cancun as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

8/10 Bien

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de The Excellence Collection le 22 mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Donna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely property with lots of activities and amazing pools. Near the Spa is the quiet area & lazy pool that loops around the property. Great for sunning on floats and keeping cool from the heat. Recommend the Spa for total relaxation. Will be back!
Séjour de 7 nuits en mai 2024
Réponse de The Excellence Collection le 21 mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Yvonne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was our 8th visit to Excellence Rivera Cancun. We got a swimout suite on the lazy river. The location was perfect. Our waiters were Hugo ,Jorge and 2 others. We were never needing a drink. We ate breakfast at the Lobster House or the Kitchen Table. Both were delicious, i did like being outside for breakfast at the Lobster House. Lunch we went to various places. Pizza, Kitchen Table and Orgeno. They all were good. Dinner we ate at a different place each night. My favorites were Lobster House and Oregano. The lobster and lasagna were delicious. We enjoyed the nightly entertainment. My favorite was Claudia Trevino. She is a fantastic singer. Go see her when you are there. The only bad thing was having to leave. We will definitely return to Excellence Rivera Cancun.
Séjour de 6 nuits en mai 2024
Réponse de The Excellence Collection le 20 mai 2024
Thank you for choosing Excellence Riviera Cancun once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Simas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection. le 17 mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Noreen M

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erwin, Osvalde, Matilde, Julio, and Javier were all wonderful. The staff really made the experience, and were super friendly. Great dining options, plenty of pool areas, and everything was clean.
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 17 mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

2/10 Horrible

Yunice, palisades park

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The veranda here was full of seaweed and the excavator was working all day so it was very noisy. Even though I was a VIP member, I couldn't check out late and was told I had to pay to use the facility room.
Séjour de 6 nuits en mai 2024
Réponse de The Excellence Collection. le 17 mai 2024
Thank you for selecting Excellence Riviera Cancun as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. We understand the tractor can be noisy, although the tractor is the way to remove the seaweed efficiently. Nonetheless, your concern has been addressed to the appropriate department to take it into consideration. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 Excellent

Lisa Grove, Bella Vista

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service cleanliness not over crowded great food
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 16 mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelersWe are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and provide you with excellent service in order to exceed your expectations. We will pass your kind words along to the entire team.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Mariusz

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My first time and in mexico all inclusive and this was amazing i already cant wait to be back you will not be disapointed with this resort.
Séjour de 5 nuits en mai 2024
Réponse de The Excellence Collection le 16 mai 2024
Thank you for choosing Excellence Riviera Cancun for the first time as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Aisha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent experience!
Séjour de 5 nuits en avril 2024
Réponse de The Excellence Collection le 15 mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Jaime

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de The Excellence Collection le 15 mai 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Lisa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great and so was the food. Would have been nice to have a place to dance at night but otherwise it was great.
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 13 mai 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.Our commitment is to make of every guest experience, as exceptional and unique as it can be, and we will continue working hard in this direction to provide the best vacation experience ever. Nonetheless, we appreciate you highlighted your suggestions, which have been already addressed to the management department. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Extraordinary resort, fantastic customer service, delicious food, beautiful property, exciting & enjoyable entertainment, especially in the evenings!
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 13 mai 2024
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination and for taking the time to share this review with the Expedia community. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Gary Lee

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellence resorts are great to stay at. Staff are great.
Séjour de 6 nuits en mai 2024
Réponse de The Excellence Collection le 13 mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Tyra

Les points forts : Propreté
Séjour de 6 nuits en avril 2024
Réponse de The Excellence Collection le 13 mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay
Séjour de 7 nuits en mai 2024
Réponse de The Excellence Collection le 13 mai 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Cory

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay here was absolutely perfect, the staff was amazing, the food was amazing. It truly is an all-inclusive to the definition of the word. The nightly entertainment was super high quality and diverse. Highly recommend to anyone looking for a getaway vacation with zero worries or stress.
Séjour de 7 nuits en mai 2024
Réponse de The Excellence Collection le 13 mai 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Seyed, Concord

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great time at this hotel, customer care was top notch , 24/27 service, friendly staff!
Séjour de 6 nuits en avril 2024
Réponse de The Excellence Collection le 13 mai 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Amber Rae

Les points forts : Propreté
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 9 mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Lindsey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service, always staff around. Room was a bit dated and musty but a small downside all things considered
Séjour de 4 nuits en mai 2024
Réponse de The Excellence Collection le 7 mai 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Kathleen, Springfield

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de The Excellence Collection le 27 mai 2024
Allow us to thank you for your positive review about Excellence Riviera Cancun and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Ronald

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was AMAZING! So beautiful! So clean! Everything was immaculate and gorgeous!
Séjour de 5 nuits en avril 2024
Réponse de The Excellence Collection le 6 mai 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers.We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. We look forward to welcoming you back soon and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

SHEA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de The Excellence Collection le 27 mai 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.