Piscine extérieure, parasols de plage, chaises longues

Avis sur El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive

4.5 out of 5
El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive
S.S. 12, Mza. 15, Lote 1-02, 103, Predio María Irene, Puerto Morelos, QROO

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 176 avis sur 441." "
Note des voyageurs de 8 (Bien), d’après 128 avis sur 441." "
Note des voyageurs de 6 (Satisfaisant), d’après 76 avis sur 441." "
Note des voyageurs de 4 (Médiocre), d’après 32 avis sur 441." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 441." "

8,4/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Richard, OUTREMONT

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le personnel est extra.
Séjour de 7 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 15 mars 2024
Cher Richard:Nous vous remercions d'avoir passé vos vacances à l'Ocean Coral & Turquesa.Nous apprécions sincèrement vos excellents commentaires et sommes heureux de savoir que notre personnel a joué un rôle clé dans la réussite de votre séjour. Vos compliments témoignent de notre engagement en faveur de l'excellence du service.Vos commentaires seront transmis aux départements concernés afin que notre équipe reçoive la reconnaissance qu'elle mérite et continue à offrir des expériences exceptionnelles à nos hôtes.Nous attendons avec impatience votre retour et l'occasion de vous choyer à nouveau à l'Ocean Coral & Turquesa.Meilleures salutations

10/10 Excellent

Luc

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service especially from Katia Torres (chief concierge) and outstanding employees like Ricardo and José at El Beso and Carlos, Ernesto and many others!
Séjour de 5 nuits en décembre 2023
Réponse de Ocean Coral & Turquesa le 28 déc. 2023
Dear Luc:Thank you for choosing Ocean Coral & TurquesaWe greatly value your excellent comments and praise for our team. Knowing that they have contributed significantly to making your stay an incredible experience fills us with satisfaction.Your kind words will be passed on to the appropriate departments to recognize and reward the hard work and dedication of our staff in creating a memorable vacation for you and your family.We sincerely hope that you will consider returning soon to Ocean Coral & Turquesa, where we will be happy to welcome you again and provide you with more unforgettable moments. If you need any assistance or have any special requests in the future, please do not hesitate to contact us.Best regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Malhonnête
Malhonnête!!!!! Pour une personne supplémentaire dans la chambre qui arrive apres 22h et pour partir à 8h le lendemain on nous a fait payer plus cher que la réservation en elle même! (160€) en plus!!! Et tous les restaurants étaient fermés à cette heure la.

8/10 Bien

herve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
farniente avec les ricains!!!
un bon all inclusive avec tous ces avantages et aussi ces inconvenients

6/10 Satisfaisant

Melissa Lynn

Les points forts : Propreté et personnel et service
Séjour de 7 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Melissa Lynn:Thank you for choosing Ocean Coral & Turquesa.We appreciate you taking the time to leave your rating on the services that met your expectations. We hope to have the opportunity to have you visit us again.Best regards

8/10 Bien

Aurora

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Water temperature and pressure in shower was not ideal.
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 23 mai 2024
Dear Aurora:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 Excellent

Audrey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great time at Ocean Coral and Turquesa. I had never done an all inclusive resort before and I am already planning to come back. Weather was amazing and it was so much fun! Beautiful!
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 23 mai 2024
Dear Audrey:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 Excellent

Pierre, Cochrane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unfortunately there was a lot seaweed on the beach making it not really suitable for daily use. They were cleaning it but the amount coming in at that time was more than could be handled. The restaurants provided excellent food but the buffet had a limited selection. The pizza was good though. We would return if the opportunity presents itself (timing and price)
Séjour de 7 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 21 mai 2024
Dear Pierre:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 Excellent

Scott Edward

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We will be back!
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 21 mai 2024
Dear Scott Edward:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

6/10 Satisfaisant

Jesus

Voyage en couple
Les points forts : Propreté
We like the pools the beach okay to much (salga marina) saw a tractor coming and going but he never removed any of this waste frim the beach. It felt unsaved. Room water will stop running for showers or even wash our hands. Food was avarage salty and with out test. Stuff few wwre freindly expecting a tip. Pool with the bar very loud and people were drunk. We were giving a roo far far away and way up in the 4th floor for in older couple. El Beso had restrictions and who knows who needed to be in the area. There was one time by the kids pool restaurant had me waitting for my tacos for ovee in hour until i checked on it and when i got them the tacos were cold and hardly any meat. I can go on and on but I feel thar the hotel needs to meet with there stufd and management and talj about anything that they might have heard from the gust and also at the time of switching schedule they should followed the same standards for treating the gust. It feek that the motel did not have enough stuff because one day there was not plates available for food. There was one older man at the lobby trying to help us but when we say no because my lady wanted to go to our room. He wasnt very friendly and since we did not stay for his presentation he did not show any kindness of simpathy and understanding. Please know thar we were approched by other gusts and asked fir our opinion and theirs however we shared pur experiences and they shared theirs. I hope this help however.
Séjour de 8 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 21 mai 2024
Dear Jesus:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 Excellent

Masashi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 16 mai 2024
Dear Masashi:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 Bien

Kifah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 12 mai 2024
Dear Kifah:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 Excellent

noemi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The friendly people
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 11 mai 2024
Dear Noemi:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

8/10 Bien

Azalea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 11 mai 2024
Dear Azalea:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 Bien

Alberto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Ocean Coral & Turquesa le 10 mai 2024
Estimado Alberto:Gracias por elegir sus vacaciones en Ocean Coral & Turquesa.Apreciamos mucho su excelente calificación ya que nos hace saber que hemos hecho todo lo posible para finalizar con éxito su estancia. Gracias por tomarse el tiempo para calificarnos en esta página. Esperamos su pronto regreso, para ofrecerle nuestro mejor esfuerzo y que pueda tener una gran experiencia de nuevo en Ocean Coral & Turquesa.Saludos cordiales

10/10 Excellent

Juan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed at the adults only area. It was a phenomenal stay, I will be visiting again. It was clean, staff was nice, and the food was delicious.
Séjour de 6 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 8 mai 2024
Dear Juan:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

6/10 Satisfaisant

Dustin Elliott Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Ocean Coral & Turquesa le 1 mai 2024
Dear Dustin Elliott Alexander:First of all, we would like to express our appreciation for taking the time to rate us.We sincerely regret that your stay did not meet your expectations. Your comfort and satisfaction are of the utmost importance to us, and we are committed to taking the necessary steps to address any issues that arose during your stay.In order to address your concerns as effectively as possible and make the required improvements, it would be helpful if you could provide us with additional information about the aspects that did not meet your expectations. This will allow us to identify specific areas that require attention and work on resolving any issues you experienced.We are fully prepared to listen to your feedback and take appropriate action to ensure that on future visits you can enjoy an exceptional experience with us. Your satisfaction is our top priority, and we sincerely hope that you will give us the opportunity to change your perspective on your next stay.We invite you to get in touch so that we can more accurately address your concerns and ensure that your next visit is an unforgettable one.Best regards

6/10 Satisfaisant

Marc, Georgetown

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Ocean Coral & Turquesa le 1 mai 2024
Dear Marc:First of all, we would like to express our appreciation for taking the time to rate us.We sincerely regret that your stay did not meet your expectations. Your comfort and satisfaction are of the utmost importance to us, and we are committed to taking the necessary steps to address any issues that arose during your stay.In order to address your concerns as effectively as possible and make the required improvements, it would be helpful if you could provide us with additional information about the aspects that did not meet your expectations. This will allow us to identify specific areas that require attention and work on resolving any issues you experienced.We are fully prepared to listen to your feedback and take appropriate action to ensure that on future visits you can enjoy an exceptional experience with us. Your satisfaction is our top priority, and we sincerely hope that you will give us the opportunity to change your perspective on your next stay.We invite you to get in touch so that we can more accurately address your concerns and ensure that your next visit is an unforgettable one.Best regards

10/10 Excellent

Mohamed Salad

Séjour de 3 nuits en avril 2024
Réponse de Ocean Coral & Turquesa le 15 mai 2024
Dear Mohamed Salad:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 Excellent

Kevin, Sarnia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall, we had a wonderful time. We would probably return again.
Séjour de 6 nuits en avril 2024
Réponse de Ocean Coral & Turquesa le 14 avr. 2024
Dear Kevin:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

8/10 Bien

Nallely Belem Galaviz

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo muy tranquilo y relajado. Las comidas muy sabrosas Lo único que no nos pareció fue las actividades del hotel, en especial el andar en bicicleta, se da preferencia a turismo extranjero y no nacional. Podrían mejorar la limpieza en los baños de albercas.
Séjour de 3 nuits en avril 2024
Réponse de Ocean Coral & Turquesa le 14 avr. 2024
Estimada Nallely Belem Galaviz:Agradecemos sinceramente sus comentarios. Nos complace saber que, a pesar de los desafíos que menciono, pudo disfrutar de su estancia. Tomaremos en cuenta sus observaciones para mejorar aún más nuestros servicios y asegurarnos de que cada huésped tenga una experiencia inolvidable.Sus sugerencias son muy valiosas, y las compartiremos con los departamentos pertinentes. Estamos comprometidos a proporcionar el mejor servicio posible. No dude en ponerse en contacto con nosotros para cualquier consulta o solicitud.¡Esperamos tener la oportunidad de recibirte nuevamente en el Ocean Coral & Turquesa!Saludos cordiales

10/10 Excellent

Diego

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Ocean Coral & Turquesa le 13 avr. 2024
Dear Diego:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 Excellent

moises

Séjour de 3 nuits en avril 2024
Réponse de Ocean Coral & Turquesa le 28 avr. 2024
Dear Moises:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

6/10 Satisfaisant

Andreas

Séjour de 5 nuits en avril 2024
Réponse de Ocean Coral & Turquesa le 13 avr. 2024
Dear Andreas:First of all, we would like to express our appreciation for taking the time to rate us.We sincerely regret that your stay did not meet your expectations. Your comfort and satisfaction are of the utmost importance to us, and we are committed to taking the necessary steps to address any issues that arose during your stay.In order to address your concerns as effectively as possible and make the required improvements, it would be helpful if you could provide us with additional information about the aspects that did not meet your expectations. This will allow us to identify specific areas that require attention and work on resolving any issues you experienced.We are fully prepared to listen to your feedback and take appropriate action to ensure that on future visits you can enjoy an exceptional experience with us. Your satisfaction is our top priority, and we sincerely hope that you will give us the opportunity to change your perspective on your next stay.We invite you to get in touch so that we can more accurately address your concerns and ensure that your next visit is an unforgettable one.Best regards

10/10 Excellent

Rekha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I recently had the pleasure of staying at Ocean Coral & Turquesa in Mexico, and it was an unparalleled experience. From the moment we arrived, we were greeted with warmth and hospitality that exceeded all expectations. The staff went above and beyond to ensure our comfort and satisfaction throughout our stay. The level of service provided was truly exceptional. Every member of the staff was dedicated, hardworking, and genuinely committed to making our stay memorable. Whether it was attending to our needs with promptness and efficiency or offering valuable recommendations for local attractions, their attention to detail was impeccable. Not only was the service outstanding, but the property itself was also immaculately maintained. Cleanliness and upkeep were evident in every corner, making for a pleasant and inviting atmosphere. It was evident that the staff took great pride in their work, and their efforts did not go unnoticed. Overall, our experience at Ocean Coral & Turquesa surpassed all expectations. The combination of exceptional service, warm hospitality, and a pristine property made for an unforgettable getaway. I cannot recommend this resort highly enough, and I eagerly look forward to returning in the future.
Séjour de 3 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 4 avr. 2024
Dear Rekha:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 Excellent

Roberto

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Es un hotel muy bonito, el personal es amable y servicial, el area de las albercas con buen servicio, el bufet con mucha variedad, el show nocturno y la animación muy bien, el excelente servicio de la cena en Villa Marina
Séjour de 1 nuit en mars 2024
Réponse de Ocean Coral & Turquesa le 28 mars 2024
Estimado Sr. Roberto:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales

8/10 Bien

Marlene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 28 mars 2024
Dear Marlene:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

4/10 Médiocre

steve allen

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 8 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 26 mars 2024
Dear Steve Allen:First of all, we would like to express our appreciation for taking the time to rate us.We sincerely regret that your stay did not meet your expectations. Your comfort and satisfaction are of the utmost importance to us, and we are committed to taking the necessary steps to address any issues that arose during your stay.In order to address your concerns as effectively as possible and make the required improvements, it would be helpful if you could provide us with additional information about the aspects that did not meet your expectations. This will allow us to identify specific areas that require attention and work on resolving any issues you experienced.We are fully prepared to listen to your feedback and take appropriate action to ensure that on future visits you can enjoy an exceptional experience with us. Your satisfaction is our top priority, and we sincerely hope that you will give us the opportunity to change your perspective on your next stay.We invite you to get in touch so that we can more accurately address your concerns and ensure that your next visit is an unforgettable one.Best regards

8/10 Bien

Tammy

Voyage en couple
Staff was friendly.
Séjour de 7 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 22 mars 2024
Dear Tammy:Thank you for taking your vacation at Ocean Coral & Turquesa.We sincerely appreciate your excellent comments and are pleased to know that our staff played a key role in making your stay successful. Your praise is a testament to our commitment to service excellence.Your feedback will be passed on to the relevant departments, so our team can receive the recognition they deserve and continue providing exceptional experiences to our guests.We eagerly await your return and the opportunity to pamper you again at Ocean Coral & Turquesa.Best regards

6/10 Satisfaisant

Michelle

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was a nice resort all-inclusive, not bad for price. Adult only but the pool didn't play music and closed early. The staff treats you like royalty because they are trying to sell you on being a member. Go to the meeting and if you decline they drop you like nothing. Lost our concierge and staff who lead tour acted like they didn't know us. Resort was nice I would stay again. 7/10 staff
Séjour de 4 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 21 mars 2024
Dear Michelle:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

6/10 Satisfaisant

Richard

Les points forts : Personnel et service
Séjour de 5 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 21 mars 2024
Dear Richard:First of all, we would like to express our appreciation for taking the time to rate us.We sincerely regret that your stay did not meet your expectations. Your comfort and satisfaction are of the utmost importance to us, and we are committed to taking the necessary steps to address any issues that arose during your stay.In order to address your concerns as effectively as possible and make the required improvements, it would be helpful if you could provide us with additional information about the aspects that did not meet your expectations. This will allow us to identify specific areas that require attention and work on resolving any issues you experienced.We are fully prepared to listen to your feedback and take appropriate action to ensure that on future visits you can enjoy an exceptional experience with us. Your satisfaction is our top priority, and we sincerely hope that you will give us the opportunity to change your perspective on your next stay.We invite you to get in touch so that we can more accurately address your concerns and ensure that your next visit is an unforgettable one.Best regards

6/10 Satisfaisant

Richard

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Food selection was not as good as I would like or have experienced in other resorts. Main dining area, protein was scarce, no flavour, cold and was the same every day. I went for breakfast and there was no sausage or bacon for a good portion of my breakfast. Then Dinner came, very little selection of proteins. It felt like the resort prioritized cheap carb loaded food over wholesome filling protein. Saying that, probably the best desserts i have had in any resort. The service was either slow or unorganized. Not sure, we waited 15 minutes to get water and then I noticed in the same time, another table was seated and got their drink orders right away. Bar Services were good and efficient. The adult only aspect of our reservations, wasnt sure why this was advertised this way, if you want a better experience you needed to leave the adult only to go to the general population area, especially if you like the sswim up bar option. "el Beso" what ever, not worth it.
Séjour de 4 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 20 mars 2024
Dear Richard:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 Excellent

Judy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a little larger than I thought, finally figured out my way around the second to last day, hahaha! Excellent immenities, lots of activities and nerves had a bad meal!
Séjour de 4 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 17 mars 2024
Dear Mrs. Judy:Thank you for taking your vacation at Ocean Coral & Turquesa.We appreciate very much your point of view regarding the services that did not meet your expectations, which were not a reason to minimize the happiness in your vacation. We appreciate your excellent comments regarding the positive and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your comments to the departments involved in making you and your family a great vacation. We will continue to work to further improve the quality of our services.We look forward to your return and let you again be pampered by Ocean Coral & Turquesa.Best regards

4/10 Médiocre

Marcellus

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Raccoons were fighting in the pool
Séjour de 3 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 15 mars 2024
Dear Marcellus:We sincerely appreciate your review and your kind words about the fauna that lives in our hotel, especially the raccoons.We want to take this opportunity to share with you a little more about our environment in the Riviera Maya. We are located in a privileged area surrounded by lush vegetation and wildlife. Raccoons, along with a variety of other species, are part of this natural ecosystem that surrounds us.At Ocean Coral & Turquesa, we are committed to preserving and protecting the habitat of local fauna. Our team constantly strives to promote sustainable practices and minimize our impact on the environment. Additionally, we educate our guests about the importance of respecting and appreciating the biodiversity that surrounds us.We value your feedback and thank you for sharing your experience with us. We hope to welcome you again in the future so that you can continue enjoying the natural beauty of our surroundings.Best regards

10/10 Excellent

Bruce C

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Not close to shopping area
Séjour de 8 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 15 mars 2024
Dear Bruce C:Thank you for taking your vacation at Ocean Coral & Turquesa.We appreciate very much your point of view regarding the services that did not meet your expectations, which were not a reason to minimize the happiness in your vacation. We appreciate your excellent comments regarding the positive and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your comments to the departments involved in making you and your family a great vacation. We will continue to work to further improve the quality of our services.We look forward to your return and let you again be pampered by Ocean Coral & Turquesa.Best regards

10/10 Excellent

Gina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was my first stay at this resort and I’ll definitely be back! By far one of the best experiences I’ve had at a Cancún resort! The staff alone is what made my stay enjoyable. They truly go above and beyond for you. The pool bar became my favorite hang out place. Gustavo, Jazmine, Vitalino, Franky and Antonio took great care of me! Amazing and genuine employees! -Gina
Séjour de 3 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 15 mars 2024
Dear Mrs. Gina:Thank you for taking your vacation at Ocean Coral & Turquesa.We sincerely appreciate your excellent comments and are pleased to know that our staff played a key role in making your stay successful. Your praise is a testament to our commitment to service excellence.Your feedback will be passed on to the relevant departments, so our team can receive the recognition they deserve and continue providing exceptional experiences to our guests.We eagerly await your return and the opportunity to pamper you again at Ocean Coral & Turquesa.Best regards

8/10 Bien

Rolandas

Séjour de 7 nuits en février 2024
Réponse de Ocean Coral & Turquesa le 15 mars 2024
Dear Rolandas:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 Excellent

Enrique

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is spread out. Feels very much like a resort rather than just a regular hotel.
Séjour de 3 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 15 mars 2024
Dear Mr. Enrique:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

6/10 Satisfaisant

Sonora

Les points forts : Propreté, personnel et service, équipements
Enjoyed the staff and property, but food can be much better. Also, the restrictions on the minibar and food was not like any other all inclusive I have been to.
Séjour de 3 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 15 mars 2024
Dear Sonora:Thank you for taking your vacation at Ocean Coral & Turquesa.We appreciate very much your point of view regarding the services that did not meet your expectations, which were not a reason to minimize the happiness in your vacation. We appreciate your excellent comments regarding the positive and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your comments to the departments involved in making you and your family a great vacation. We will continue to work to further improve the quality of our services.We look forward to your return and let you again be pampered by Ocean Coral & Turquesa.Best regards

10/10 Excellent

Adriana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ha sido excelente experiencia, me hubiera gustado quedarme más tiempo, para disfrutar más del lugar, las vistas que tiene el hotel están increíbles por cualquier lado puedes ver el mar. Quiero agradecer la sutileza de los trabajadores, suelo viajar sola y en muchas ocasiones eso genera preguntas constantes e incómodas, sin embargo todos siempre tuvieron el tacto para esa situación GRACIAS. Recepción: El check in lo realizó Samuel, sin duda fue rápido fácil y conciso, sus recomendaciones fueron excelentes Check out considero para la cantidad de gnt que éramos fue rápido gracias a Hugo que realizó todo muy rápido y por el apoyo brindado Restaurantes: Asistir a la cena en el restaurante Blue Moon, el capitán Gallegos siempre atento a las mesas y asistiendo a cualquier duda e inconveniente, fui atendida por Ernesto siempre muy atento y veloz Una de mis zonas favoritas fue el Mikes coffee se los recomiendo La atención de Eusebio fue muy amable y buena Por la mañana asistir a buffett y Emanuel muy cordial en su atención Habitación Increíble hermosa y con vista al mar, era difícil decidir entre quedarme y tomar el sol Animación Solo pude ver el show abba no soy muy fan de esa música, sin embargo todo los presentes cantaban y aplaudian al mismo. Me hyubiera encantado participar pero mi tiempo era limitado. En verdad muchas gracias x todo espero volver
Séjour de 1 nuit en février 2024
Réponse de Ocean Coral & Turquesa le 29 févr. 2024
Estimada Srita. Adriana:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales

2/10 Horrible

Madeline Grace

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Ocean Coral & Turquesa le 1 mars 2024
Dear Madeline Grace:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

8/10 Bien

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
With 4 pools designated to different lifestyles it tailors towards most guests. Wasn’t blown away by the food but it was good. The staff was very polite and willing to help. Our room was very nice looking but could for sure use a new mattress. Also felt like we had a previous smoker room or maybe our neighbors smoked heavily. Not very enjoyable.
Séjour de 7 nuits en février 2024
Réponse de Ocean Coral & Turquesa le 29 févr. 2024
Dear Daniel:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en janvier 2024
Réponse de Ocean Coral & Turquesa le 13 févr. 2024
Dear Jonathan:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 Excellent

Andrei

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed at El Beso adult section for 15 nights. The property is lovely. This is a beautiful resort with great pools, beach and restaurants. Room was big and well maintain with great cleaning service. All staff were so friendly and so helpful. Big thanks to Joanna from Bistro, Javier from Italian restaurant, Jorge from Mexican restaurant. Special thanks to Katia Torrez who made our stay unforgettable and more enjoyable from first minute of our arrival to the last minute of our departure. Thank you Katia to be so professional and so polite. For sure this resort is top one of the best in our list. We will definitely come back again next year.
Séjour de 15 nuits en janvier 2024
Réponse de Ocean Coral & Turquesa le 3 févr. 2024
Dear Andrei:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 Excellent

jenn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El personal de la recepción muy amable el hotel limpio buen ambiente para disfrutar las vacaciones
Réponse de Ocean Coral & Turquesa le 31 janv. 2024
Estimada Jenn:¡Gracias por elegir el Ocean Coral & Turquesa para sus vacaciones! Nos llena de alegría saber que su experiencia fue increíble. Nuestro equipo se esfuerza al máximo para brindar un servicio excepcional, y sus amables palabras son la mejor recompensa. Transmitiremos sus comentarios a todos los departamentos involucrados para que sepan que fueron parte fundamental de tu estancia.¡Esperamos verle nuevamente pronto en nuestro paraíso! Estamos aquí para lo que necesites.Saludos cordiales

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My family LOVES this resort! we go back every year. The entire staff, go above and beyond to make our vacation memorable. Especially Katia, our host, via our booking. Also, they have managed to keep it clean and clear ( dealing with the seaweed issue, that has plagued much of the Caribbean) their beach was beautiful! We have traveled up and down the coast of Mexico. Not only is it a beautiful country, but the people are just as wonderful! Thank you all again from the bottom of our hearts. This is for sure our “happy place“
Réponse de Ocean Coral & Turquesa le 31 janv. 2024
Dear Nancy:Thank you for choosing Ocean Coral & Turquesa for your vacation! We are happy to know that your experience was incredible. Our team goes above and beyond to provide exceptional service, and your kind words are the best reward. We will pass on your comments to all departments involved so they know that they were a fundamental part of your stay.We hope to see you again soon in our paradise! We are here for whatever you need.Kind regards

10/10 Excellent

Bashir Ibn

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Ocean Coral & Turquesa le 25 janv. 2024
Dear Bashir Ibn:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 Excellent

Bruce

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed our stay. We really enjoyed Samuel at The Bistro and Hector at Sensai. Everyone was very helpful and happy to assist. Katia helped us navigate any questions or needs we had and are grateful for her! We would highly recommend.
Séjour de 7 nuits en janvier 2024
Réponse de Ocean Coral & Turquesa le 25 janv. 2024
Dear Mr. Bruce:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.

8/10 Bien

Tasha

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Lush & Beautiful sprawling property. So if walking is an issue I wouldn’t recommend. Loved the space and 3 pools never felt crowded. Loved how they had an adults only pool & restaurants. Lots of food options and my gluten free friend happy with the ease of accommodations ordering. Best live singers for entertainment out of any resort I’ve been to. If you like good food, great staff & a relaxing time this is the place for you!
Séjour de 5 nuits en janvier 2024
Réponse de Ocean Coral & Turquesa le 23 janv. 2024
Dear Mrs. Tasha:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards