Avis sur El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive
El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive
S.S. 12, Mza. 15, Lote 1-02, 103, Predio María Irene, Puerto Morelos, QROO
Avis
7,8
Bien
8,4/10
Propreté
8,6/10
Personnel et service
7,8/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 15 mars 2024
Cher Richard:Nous vous remercions d'avoir passé vos vacances à l'Ocean Coral & Turquesa.Nous apprécions sincèrement vos excellents commentaires et sommes heureux de savoir que notre personnel a joué un rôle clé dans la réussite de votre séjour. Vos compliments témoignent de notre engagement en faveur de l'excellence du service.Vos commentaires seront transmis aux départements concernés afin que notre équipe reçoive la reconnaissance qu'elle mérite et continue à offrir des expériences exceptionnelles à nos hôtes.Nous attendons avec impatience votre retour et l'occasion de vous choyer à nouveau à l'Ocean Coral & Turquesa.Meilleures salutations
10/10 Excellent
Luc
Voyage en couple
27 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luc
Séjour de 5 nuits en décembre 2023
Réponse de Ocean Coral & Turquesa le 28 déc. 2023
Dear Luc:Thank you for choosing Ocean Coral & TurquesaWe greatly value your excellent comments and praise for our team. Knowing that they have contributed significantly to making your stay an incredible experience fills us with satisfaction.Your kind words will be passed on to the appropriate departments to recognize and reward the hard work and dedication of our staff in creating a memorable vacation for you and your family.We sincerely hope that you will consider returning soon to Ocean Coral & Turquesa, where we will be happy to welcome you again and provide you with more unforgettable moments. If you need any assistance or have any special requests in the future, please do not hesitate to contact us.Best regards
10/10 Excellent
Voyageur vérifié
2 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
2/10 Horrible
Voyageur vérifié
19 avr. 2016
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Malhonnête
Voyageur vérifié
8/10 Bien
herve
21 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
farniente avec les ricains!!!
herve
6/10 Satisfaisant
Melissa Lynn
26 mai 2024
Les points forts : Propreté et personnel et service
Melissa Lynn
Séjour de 7 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 27 mai 2024
Dear Melissa Lynn:Thank you for choosing Ocean Coral & Turquesa.We appreciate you taking the time to leave your rating on the services that met your expectations. We hope to have the opportunity to have you visit us again.Best regards
8/10 Bien
Aurora
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aurora
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 23 mai 2024
Dear Aurora:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards
10/10 Excellent
Audrey
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Audrey
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 23 mai 2024
Dear Audrey:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards
10/10 Excellent
Pierre, Cochrane
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pierre
Séjour de 7 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 21 mai 2024
Dear Pierre:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards
10/10 Excellent
Scott Edward
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scott Edward
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 21 mai 2024
Dear Scott Edward:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards
6/10 Satisfaisant
Jesus
Voyage en couple
17 mai 2024
Les points forts : Propreté
Jesus
Séjour de 8 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 21 mai 2024
Dear Jesus:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards
10/10 Excellent
Masashi
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Masashi
Séjour de 6 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 16 mai 2024
Dear Masashi:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards
8/10 Bien
Kifah
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kifah
Séjour de 3 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 12 mai 2024
Dear Kifah:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards
10/10 Excellent
noemi
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
noemi
Séjour de 5 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 11 mai 2024
Dear Noemi:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards
8/10 Bien
Azalea
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Azalea
Séjour de 4 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 11 mai 2024
Dear Azalea:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards
8/10 Bien
Alberto
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alberto
Séjour de 7 nuits en avril 2024
Réponse de Ocean Coral & Turquesa le 10 mai 2024
Estimado Alberto:Gracias por elegir sus vacaciones en Ocean Coral & Turquesa.Apreciamos mucho su excelente calificación ya que nos hace saber que hemos hecho todo lo posible para finalizar con éxito su estancia. Gracias por tomarse el tiempo para calificarnos en esta página. Esperamos su pronto regreso, para ofrecerle nuestro mejor esfuerzo y que pueda tener una gran experiencia de nuevo en Ocean Coral & Turquesa.Saludos cordiales
10/10 Excellent
Juan
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juan
Séjour de 6 nuits en mai 2024
Réponse de Ocean Coral & Turquesa le 8 mai 2024
Dear Juan:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards
6/10 Satisfaisant
Dustin Elliott Alexander
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dustin Elliott Alexander
Séjour de 7 nuits en avril 2024
Réponse de Ocean Coral & Turquesa le 1 mai 2024
Dear Dustin Elliott Alexander:First of all, we would like to express our appreciation for taking the time to rate us.We sincerely regret that your stay did not meet your expectations. Your comfort and satisfaction are of the utmost importance to us, and we are committed to taking the necessary steps to address any issues that arose during your stay.In order to address your concerns as effectively as possible and make the required improvements, it would be helpful if you could provide us with additional information about the aspects that did not meet your expectations. This will allow us to identify specific areas that require attention and work on resolving any issues you experienced.We are fully prepared to listen to your feedback and take appropriate action to ensure that on future visits you can enjoy an exceptional experience with us. Your satisfaction is our top priority, and we sincerely hope that you will give us the opportunity to change your perspective on your next stay.We invite you to get in touch so that we can more accurately address your concerns and ensure that your next visit is an unforgettable one.Best regards
6/10 Satisfaisant
Marc, Georgetown
27 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Marc
Séjour de 6 nuits en avril 2024
Réponse de Ocean Coral & Turquesa le 1 mai 2024
Dear Marc:First of all, we would like to express our appreciation for taking the time to rate us.We sincerely regret that your stay did not meet your expectations. Your comfort and satisfaction are of the utmost importance to us, and we are committed to taking the necessary steps to address any issues that arose during your stay.In order to address your concerns as effectively as possible and make the required improvements, it would be helpful if you could provide us with additional information about the aspects that did not meet your expectations. This will allow us to identify specific areas that require attention and work on resolving any issues you experienced.We are fully prepared to listen to your feedback and take appropriate action to ensure that on future visits you can enjoy an exceptional experience with us. Your satisfaction is our top priority, and we sincerely hope that you will give us the opportunity to change your perspective on your next stay.We invite you to get in touch so that we can more accurately address your concerns and ensure that your next visit is an unforgettable one.Best regards
10/10 Excellent
Mohamed Salad
23 avr. 2024
Mohamed Salad
Séjour de 3 nuits en avril 2024
Réponse de Ocean Coral & Turquesa le 15 mai 2024
Dear Mohamed Salad:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards
10/10 Excellent
Kevin, Sarnia
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 6 nuits en avril 2024
Réponse de Ocean Coral & Turquesa le 14 avr. 2024
Dear Kevin:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards
8/10 Bien
Nallely Belem Galaviz
Voyage en couple
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nallely Belem Galaviz
Séjour de 3 nuits en avril 2024
Réponse de Ocean Coral & Turquesa le 14 avr. 2024
Estimada Nallely Belem Galaviz:Agradecemos sinceramente sus comentarios. Nos complace saber que, a pesar de los desafíos que menciono, pudo disfrutar de su estancia. Tomaremos en cuenta sus observaciones para mejorar aún más nuestros servicios y asegurarnos de que cada huésped tenga una experiencia inolvidable.Sus sugerencias son muy valiosas, y las compartiremos con los departamentos pertinentes. Estamos comprometidos a proporcionar el mejor servicio posible. No dude en ponerse en contacto con nosotros para cualquier consulta o solicitud.¡Esperamos tener la oportunidad de recibirte nuevamente en el Ocean Coral & Turquesa!Saludos cordiales
10/10 Excellent
Diego
Voyage en groupe, Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diego
Séjour de 4 nuits en avril 2024
Réponse de Ocean Coral & Turquesa le 13 avr. 2024
Dear Diego:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards
10/10 Excellent
moises
7 avr. 2024
moises
Séjour de 3 nuits en avril 2024
Réponse de Ocean Coral & Turquesa le 28 avr. 2024
Dear Moises:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards
6/10 Satisfaisant
Andreas
6 avr. 2024
Andreas
Séjour de 5 nuits en avril 2024
Réponse de Ocean Coral & Turquesa le 13 avr. 2024
Dear Andreas:First of all, we would like to express our appreciation for taking the time to rate us.We sincerely regret that your stay did not meet your expectations. Your comfort and satisfaction are of the utmost importance to us, and we are committed to taking the necessary steps to address any issues that arose during your stay.In order to address your concerns as effectively as possible and make the required improvements, it would be helpful if you could provide us with additional information about the aspects that did not meet your expectations. This will allow us to identify specific areas that require attention and work on resolving any issues you experienced.We are fully prepared to listen to your feedback and take appropriate action to ensure that on future visits you can enjoy an exceptional experience with us. Your satisfaction is our top priority, and we sincerely hope that you will give us the opportunity to change your perspective on your next stay.We invite you to get in touch so that we can more accurately address your concerns and ensure that your next visit is an unforgettable one.Best regards
10/10 Excellent
Rekha
3 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rekha
Séjour de 3 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 4 avr. 2024
Dear Rekha:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards
10/10 Excellent
Roberto
Voyage en couple
28 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Roberto
Séjour de 1 nuit en mars 2024
Réponse de Ocean Coral & Turquesa le 28 mars 2024
Estimado Sr. Roberto:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales
8/10 Bien
Marlene
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marlene
Séjour de 3 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 28 mars 2024
Dear Marlene:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards
4/10 Médiocre
steve allen
24 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
steve allen
Séjour de 8 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 26 mars 2024
Dear Steve Allen:First of all, we would like to express our appreciation for taking the time to rate us.We sincerely regret that your stay did not meet your expectations. Your comfort and satisfaction are of the utmost importance to us, and we are committed to taking the necessary steps to address any issues that arose during your stay.In order to address your concerns as effectively as possible and make the required improvements, it would be helpful if you could provide us with additional information about the aspects that did not meet your expectations. This will allow us to identify specific areas that require attention and work on resolving any issues you experienced.We are fully prepared to listen to your feedback and take appropriate action to ensure that on future visits you can enjoy an exceptional experience with us. Your satisfaction is our top priority, and we sincerely hope that you will give us the opportunity to change your perspective on your next stay.We invite you to get in touch so that we can more accurately address your concerns and ensure that your next visit is an unforgettable one.Best regards
8/10 Bien
Tammy
Voyage en couple
21 mars 2024
Tammy
Séjour de 7 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 22 mars 2024
Dear Tammy:Thank you for taking your vacation at Ocean Coral & Turquesa.We sincerely appreciate your excellent comments and are pleased to know that our staff played a key role in making your stay successful. Your praise is a testament to our commitment to service excellence.Your feedback will be passed on to the relevant departments, so our team can receive the recognition they deserve and continue providing exceptional experiences to our guests.We eagerly await your return and the opportunity to pamper you again at Ocean Coral & Turquesa.Best regards
6/10 Satisfaisant
Michelle
Voyage en famille
20 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Michelle
Séjour de 4 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 21 mars 2024
Dear Michelle:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards
6/10 Satisfaisant
Richard
20 mars 2024
Les points forts : Personnel et service
Richard
Séjour de 5 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 21 mars 2024
Dear Richard:First of all, we would like to express our appreciation for taking the time to rate us.We sincerely regret that your stay did not meet your expectations. Your comfort and satisfaction are of the utmost importance to us, and we are committed to taking the necessary steps to address any issues that arose during your stay.In order to address your concerns as effectively as possible and make the required improvements, it would be helpful if you could provide us with additional information about the aspects that did not meet your expectations. This will allow us to identify specific areas that require attention and work on resolving any issues you experienced.We are fully prepared to listen to your feedback and take appropriate action to ensure that on future visits you can enjoy an exceptional experience with us. Your satisfaction is our top priority, and we sincerely hope that you will give us the opportunity to change your perspective on your next stay.We invite you to get in touch so that we can more accurately address your concerns and ensure that your next visit is an unforgettable one.Best regards
6/10 Satisfaisant
Richard
Voyage en couple
18 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Richard
Séjour de 4 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 20 mars 2024
Dear Richard:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards
10/10 Excellent
Judy
Voyage en famille
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Judy
Séjour de 4 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 17 mars 2024
Dear Mrs. Judy:Thank you for taking your vacation at Ocean Coral & Turquesa.We appreciate very much your point of view regarding the services that did not meet your expectations, which were not a reason to minimize the happiness in your vacation. We appreciate your excellent comments regarding the positive and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your comments to the departments involved in making you and your family a great vacation. We will continue to work to further improve the quality of our services.We look forward to your return and let you again be pampered by Ocean Coral & Turquesa.Best regards
4/10 Médiocre
Marcellus
Voyage en groupe
15 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Marcellus
Séjour de 3 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 15 mars 2024
Dear Marcellus:We sincerely appreciate your review and your kind words about the fauna that lives in our hotel, especially the raccoons.We want to take this opportunity to share with you a little more about our environment in the Riviera Maya. We are located in a privileged area surrounded by lush vegetation and wildlife. Raccoons, along with a variety of other species, are part of this natural ecosystem that surrounds us.At Ocean Coral & Turquesa, we are committed to preserving and protecting the habitat of local fauna. Our team constantly strives to promote sustainable practices and minimize our impact on the environment. Additionally, we educate our guests about the importance of respecting and appreciating the biodiversity that surrounds us.We value your feedback and thank you for sharing your experience with us. We hope to welcome you again in the future so that you can continue enjoying the natural beauty of our surroundings.Best regards
10/10 Excellent
Bruce C
Voyage en famille
13 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Bruce C
Séjour de 8 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 15 mars 2024
Dear Bruce C:Thank you for taking your vacation at Ocean Coral & Turquesa.We appreciate very much your point of view regarding the services that did not meet your expectations, which were not a reason to minimize the happiness in your vacation. We appreciate your excellent comments regarding the positive and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your comments to the departments involved in making you and your family a great vacation. We will continue to work to further improve the quality of our services.We look forward to your return and let you again be pampered by Ocean Coral & Turquesa.Best regards
10/10 Excellent
Gina
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gina
Séjour de 3 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 15 mars 2024
Dear Mrs. Gina:Thank you for taking your vacation at Ocean Coral & Turquesa.We sincerely appreciate your excellent comments and are pleased to know that our staff played a key role in making your stay successful. Your praise is a testament to our commitment to service excellence.Your feedback will be passed on to the relevant departments, so our team can receive the recognition they deserve and continue providing exceptional experiences to our guests.We eagerly await your return and the opportunity to pamper you again at Ocean Coral & Turquesa.Best regards
8/10 Bien
Rolandas
10 mars 2024
Rolandas
Séjour de 7 nuits en février 2024
Réponse de Ocean Coral & Turquesa le 15 mars 2024
Dear Rolandas:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards
10/10 Excellent
Enrique
Voyage en couple
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enrique
Séjour de 3 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 15 mars 2024
Dear Mr. Enrique:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards
6/10 Satisfaisant
Sonora
9 mars 2024
Les points forts : Propreté, personnel et service, équipements
Sonora
Séjour de 3 nuits en mars 2024
Réponse de Ocean Coral & Turquesa le 15 mars 2024
Dear Sonora:Thank you for taking your vacation at Ocean Coral & Turquesa.We appreciate very much your point of view regarding the services that did not meet your expectations, which were not a reason to minimize the happiness in your vacation. We appreciate your excellent comments regarding the positive and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your comments to the departments involved in making you and your family a great vacation. We will continue to work to further improve the quality of our services.We look forward to your return and let you again be pampered by Ocean Coral & Turquesa.Best regards
10/10 Excellent
Adriana
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adriana
Séjour de 1 nuit en février 2024
Réponse de Ocean Coral & Turquesa le 29 févr. 2024
Estimada Srita. Adriana:Gracias por elegir Ocean Coral & Turquesa para sus vacaciones. Apreciamos enormemente sus excelentes comentarios y el tiempo que se tomó para compartir sus experiencias con nosotros. Saber que nuestro equipo hizo todo lo posible para que su estancia fuera excepcional nos llena de alegría.Valoramos sus opiniones y comentarios, ya que nos ayudan a seguir mejorando y brindando a nuestros huéspedes experiencias inolvidables. Su satisfacción es nuestra prioridad.Esperamos sinceramente que regrese pronto y tenga la oportunidad de crear nuevas y emocionantes memorias en Ocean Coral & Turquesa. Estamos ansiosos por darle la bienvenida nuevamente y servirle en su próximo viaje.Gracias una vez más por su confianza en nosotros.Saludos cordiales
2/10 Horrible
Madeline Grace
29 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Madeline Grace
Réponse de Ocean Coral & Turquesa le 1 mars 2024
Dear Madeline Grace:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards
8/10 Bien
Daniel
Voyage en couple
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 7 nuits en février 2024
Réponse de Ocean Coral & Turquesa le 29 févr. 2024
Dear Daniel:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards
10/10 Excellent
Jonathan
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jonathan
Séjour de 7 nuits en janvier 2024
Réponse de Ocean Coral & Turquesa le 13 févr. 2024
Dear Jonathan:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards
10/10 Excellent
Andrei
Voyage en famille
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrei
Séjour de 15 nuits en janvier 2024
Réponse de Ocean Coral & Turquesa le 3 févr. 2024
Dear Andrei:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards
10/10 Excellent
jenn
Voyage en couple
30 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jenn
Réponse de Ocean Coral & Turquesa le 31 janv. 2024
Estimada Jenn:¡Gracias por elegir el Ocean Coral & Turquesa para sus vacaciones! Nos llena de alegría saber que su experiencia fue increíble. Nuestro equipo se esfuerza al máximo para brindar un servicio excepcional, y sus amables palabras son la mejor recompensa. Transmitiremos sus comentarios a todos los departamentos involucrados para que sepan que fueron parte fundamental de tu estancia.¡Esperamos verle nuevamente pronto en nuestro paraíso! Estamos aquí para lo que necesites.Saludos cordiales
10/10 Excellent
Nancy
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nancy
Réponse de Ocean Coral & Turquesa le 31 janv. 2024
Dear Nancy:Thank you for choosing Ocean Coral & Turquesa for your vacation! We are happy to know that your experience was incredible. Our team goes above and beyond to provide exceptional service, and your kind words are the best reward. We will pass on your comments to all departments involved so they know that they were a fundamental part of your stay.We hope to see you again soon in our paradise! We are here for whatever you need.Kind regards
10/10 Excellent
Bashir Ibn
24 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Bashir Ibn
Séjour de 3 nuits en décembre 2023
Réponse de Ocean Coral & Turquesa le 25 janv. 2024
Dear Bashir Ibn:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards
10/10 Excellent
Bruce
Voyage en famille
24 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bruce
Séjour de 7 nuits en janvier 2024
Réponse de Ocean Coral & Turquesa le 25 janv. 2024
Dear Mr. Bruce:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.
8/10 Bien
Tasha
Voyage en groupe
23 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Tasha
Séjour de 5 nuits en janvier 2024
Réponse de Ocean Coral & Turquesa le 23 janv. 2024
Dear Mrs. Tasha:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards