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Avis sur Dreams Jade Resort & Spa - All Inclusive

4.5 out of 5
Dreams Jade Resort & Spa - All Inclusive
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 516 avis sur 1025." "
Note des voyageurs de 8 (Bien), d’après 259 avis sur 1025." "
Note des voyageurs de 6 (Satisfaisant), d’après 135 avis sur 1025." "
Note des voyageurs de 4 (Médiocre), d’après 70 avis sur 1025." "
Note des voyageurs de 2 (Horrible), d’après 45 avis sur 1025." "

8,8/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Danny

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall I recommend this place as the resort itself is beautiful and the amount activities available is remarkable. Family oriented. It is very secure where it is located. Nobody that is not supposed to be there cant get in so much so that no bracelet are given.The bad: They jump on you to sell their Vip services pitch when you arrive while you just want to get to your room and get started with your stay. The pools close at 7'o clock which I find is way too early like the sun is still up. The good: Overall everything. Buffet food is tasty, Alot of activities on site (included) and outside of resort($), room service 24h, respectful staff, nice & relaxing ambiance, clean. Ps: The most popular restaurant is called Spice reserve early because you'll never be able to get in without a reservation. Other restaurants waiting time is reasonable.
Séjour de 4 nuits en août 2023
Réponse de Verónica Vargas E-concierge le 23 août 2023
Dear Danny,We would like to thank you for choosing Dreams Jade Resort & Spa for your recent visit Puerto Morelos.It was a pleasure having you here and we appreciate you taking the time to share your experience.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future!Greetings,

8/10 Bien

Abraham

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La piscine et la plage très belle,ainsi que le service bar . Chambres agréable,Dommage que le buffet de l’hôtel n’est pas à la hauteur , plus de 20 minutes d’attente en pleine chaleur avant d’accéder au restaurant qui est à peine climatisé à l’intérieur, pareil pour les restaurants sur réservation, 1heure d’attente et à peine climatisé.heureusement que la plage est magnifique ,ce qui compense la prestation des restaurants.
Séjour de 6 nuits en août 2023
Réponse de Verónica Vargas E-concierge le 17 août 2023
Cher Abraham,Merci d'avoir pris le temps de nous faire part de vos commentaires et d'avoir noté votre récente visite dans notre complexe.Nous sommes heureux que vous ayez autant apprécié les installations et les services que nous offrons.Nous espérons que vous avez passé un agréable voyage de retour et nous serions ravis de vous accueillir à nouveau à l'avenir !Salutations

10/10 Excellent

kevin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tres bien
Séjour de 1 nuit en mai 2023
Réponse de Francisco Mex Econcierge Dreams Jade resort & spa le 25 mai 2023
Cher invité apprécié,Merci d'avoir pris le temps de nous faire part de vos commentaires et de votre évaluation lors de votre récente visite dans notre complexe.Nous sommes heureux que vous ayez autant apprécié les installations et les services que nous offrons.Nous espérons que vous avez passé un agréable voyage de retour et nous serions ravis de vous accueillir à nouveau à l'avenir !Salutations

10/10 Excellent

Frederic

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Endroit incroyable
Séjour de 4 nuits en juillet 2022
Réponse de Leonor Jarquín E-Concierge le 5 août 2022
Dear Frederic, We want to thank you in advance for the time you took to comment on your recent visit to the resort, we are certainly concerned to see your evaluation. We deeply regret that we were unable to exceed your expectations and apologize for any inconvenience caused. We hope you will give us the opportunity to show you how we can improve as we work on our product. Know that each review is important to us, however we are sure that we can do better. We hope to have you back in the not too distant future. Best regards

8/10 Bien

Christine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pour: Hotel bien entretenu au fil des ans, belles chambres, excellent service des employés , restos variés et biens. Buffet avec belle terrasse vue mer. Serviettes à volonté, pas de bracelet, site de grandeur raisonnable. 30 minutes aeroport. Contre: TRES PEU de chaises à la plage, 2 secrions de 15 palappas chacun… (apres 7h, aucune place). Evitez section preferred, la pire plage, non baignable… avec gros 10 roues et tracteurs pour essayer d’enlever les algues… longue attente aux restos entre 1h et 1h30… jamais vu autant d algues à riv maya… mais dame nature. En résumé, si vous etes en basse saison et que la plage n’est pas un critère important, je vous recommande cet hotel.
Séjour de 7 nuits en avril 2022
Réponse de Hildegard G. Radau / coordinatrice des réseaux soc le 14 avr. 2022
Chère Christine Nous tenons à vous remercier d'avoir choisi notre complexe comme hôte lors de votre récente porte d'entrée vers notre destination. Ce fut un plaisir de vous avoir et nous apprécions que vous ayez pris le temps de partager votre expérience sur cette plateforme. Nous sommes très heureux de lire que vous avez apprécié notre cuisine, notre service et nos piscines Nous nous sommes efforcés d'offrir l'expérience la plus mémorable à notre précieux invité. Nous apprécions grandement vos aimables commentaires. Ce serait un plaisir pour nous de vous accueillir. Meilleures salutations.

8/10 Bien

NICOLAS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en janvier 2022
Réponse de Hildegard G. Radau / Social Media Coordinator le 31 janv. 2022
Dear Nicolas We want to thank you for taking the time to write a review about our resort. We are very happy to know that your stay was most pleasant and that you were very satisfied with our service and rooms. We really appreciate your kind comment and support! We look forward to welcoming you back in the coming months to add more great memories to your travel experiences. Kind regards

10/10 Excellent

Daisy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my second time booking with Dreams Resort & Spa. The first time was the Tulum location and the second was in Cancun. They have activities and shows throughout the week for their guest to enjoy. The staff was amazing and so friendly! I would definitely recommend and come back again.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Elsa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todo muy bien y agradecidos sobretodo con Julian de Concierge, Omar el Capitan de Mercuri, los meseros Antonio,Timoteo, Santos,Jose, Wilberth,,Cecilia, y Francisco del bar,Antonio de otro Bar y Michele de Recepción, y agradecer a Martin nuestra cena Romantica en el mar. Gracias a Todos.. pero sería bueno chequen el Bar de La alberca de Prefier. Son muy feos suempre nos ignoraban cuando pedíamos bebidas. gracias a los que fueron atentos con Nosotros 🙏
Séjour de 9 nuits en mai 2024

10/10 Excellent

Pilar

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a fantastic stay at Dreams Jade. The staff went above and beyond in every occasion, the quality of food and diversity of choice was impeccable and the overall establishment was extremely well structured and designed.
Séjour de 4 nuits en mai 2024
Réponse de Samanta Aguilar E-concierge le 27 mai 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Treg Douglas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hospitality was top notch...we are definitely planning on another trip in 2 years and am looking forward to the changes in that time!
Séjour de 5 nuits en mai 2024
Réponse de Samanta Aguilar E-concierge le 27 mai 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Bien

Javier

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Algunos empleados son racistas.
Séjour de 2 nuits en mai 2024
Réponse de Samanta Aguilar E-concierge le 27 mai 2024
Estimado valioso huésped,Gracias por tomarse el tiempo para calificar su reciente visita a nuestro resort Dreams Jade Resort & Spa. Nos alegra que haya disfrutado de las instalaciones y servicios que ofrecemos tanto como lo hizo. El equipo se enfoca en cada mínimo detalle que haga la diferencia.Lamentamos que no haya percibido nuestro servicio de la mejor manera, y no se hayan cumplido sus expectativas, como hotel nos esforzamos diariamente en la calidad de servicio que ofrecemos teniendo siempre como prioridad la comodidad de nuestros huéspedes. Agradecemos su visita, su retroalimentación es muy importante para nuestro equipo.¡Esperamos que haya tenido un viaje agradable de regreso a casa y sería un placer darle la bienvenida nuevamente en el futuro!Sinceramente,

8/10 Bien

Craig David Powell

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Food was great but not many options to order in the pool area. Rooms were dated but clean and tolerable. We never got a tour of the resort. Resort isn’t huge but it’s nice. Restaurants are nice. My biggest issue was not getting full disclosure on the ATV ride excursion that was sold to me as far as what was included and how long I’d be gone. The transportation company that took me to ATV riding was horrible. Also, I was given a voucher to return to the resort for free after signing up for a timeshare presentation. It was misplaced or taken by housekeeping and the resort wouldn’t give me a new one to return. I lost over 2 hours of my day and they couldn’t even accommodate me..
Séjour de 3 nuits en mai 2024
Réponse de Samanta Aguilar E-concierge le 27 mai 2024
Dear valued guest,Thank you for taking the time to write this review. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.We are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We loved a waiter named, Edwin I do believe. He made everyone feel welcomed and remembered every ones names. Need more activities to do besides the outdoors. Thanks
Séjour de 3 nuits en mai 2024
Réponse de Samanta Aguilar E-concierge le 27 mai 2024
Dear valued guest,Thank you for taking the time to write this review. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceIn addition, we strongly believe that there is always room for improvement, and your constructive criticism will assist with our continuous enhancementWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Bien

Orlando

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Samanta Aguilar E-concierge le 20 mai 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Anna Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Dreams entertainment team was amazing!!!! Shout out to Dylan, Antonio, and Sue for keeping us active, making us laugh and most importantly for making us feel so welcome. The 7 restaurants were beautiful and the food was great. There are so many things to do that you will not be bored during your stay. The staff is super nice and helpful. We loved staying here and highly recommend going to Dreams Jade. -Tom & Anna
Séjour de 3 nuits en mai 2024
Réponse de Samanta Aguilar E-concierge le 16 mai 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

nicole C

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay.From the time we checked in everything was great would diffidently will be back .. Food is great adult pool all that and more ..
Séjour de 2 nuits en mai 2024
Réponse de Samanta Aguilar E-concierge le 14 mai 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Lila Araceli, Hillsboro

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was a nice property and the entertainment was great
Séjour de 7 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 13 mai 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Vladimir

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay. Loved the staff and location
Séjour de 5 nuits en février 2024
Réponse de Samanta Aguilar E-concierge le 13 mai 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Best wishes

6/10 Satisfaisant

Lisa

Voyage en groupe
The open space where the evening entertainment was nice. There were a lot of food options but they weren’t very good. The spa was my favorite part of the trip, very relaxing and great massage.
Séjour de 4 nuits en mai 2024
Réponse de Samanta Aguilar E-concierge le 8 mai 2024
Dear valued guest,Thank you for taking the time to write this review. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceIn addition, we strongly believe that there is always room for improvement, and your constructive criticism will assist with our continuous enhancementWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Laurie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room service was difficult to get food to the room, up charge for wine, housekeeping missed our room had to call down, room was cleaned at 4pm
Séjour de 5 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 2 mai 2024
Dear valued guestWe would like to thank you for choosing Dreams Jade resort & spa. It was a pleasure to have you here and we appreciate that you have taken the time to share your experience.We are pleased to learn you enjoyed the resort facilities as much as you did.We strongly believe that there is always room for improvement and your constructive criticism will assist with our continuous efforts aimed at meeting our guests' expectationsWe are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,

10/10 Excellent

Marcy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 3 nuits en janvier 2024
Réponse de Samanta Aguilar E-concierge le 2 mai 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Tae Yeon

Séjour de 7 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 2 mai 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Bien

Javier

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was mostly friendly but some really hated their lives and it showed. The ones that didn’t were great. The food options were not the greatest but the buffet was amazing. I loved that the adults only pool didn’t look like a spring break college party.
Séjour de 5 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 2 mai 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceIn addition, we strongly believe that there is always room for improvement, and your constructive criticism will assist with our continuous enhancementWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Bien

Roy Simon

Séjour de 9 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 21 mai 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Rachelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would absolutely stay here again! From checking in to checking out and everything in between this resort exceeded our expectations! Staff was incredible and so kind. Our room was a beautiful oceanfront, got pretty hot in the room at night but was manageable. The food was great and i would recommend this place to anyone. Looking forward to visiting again and bringing our kids next time!!!!
Séjour de 4 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 30 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

MA CHRISTINE ANNE

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 30 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

Jeffery, Berkley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Now Jade has for years been my go-to vacation spot in Mexico. The staff is always wonderful, the food is awesome, and the resort itself is perfect.
Séjour de 6 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 24 avr. 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Bien

Emma

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelent
Séjour de 4 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 23 avr. 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Katherine Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Samanta Aguilar E-concierge le 23 avr. 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Bien

Sydney

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our family had a great week here, the staff were all amazing and the facilities very clean.
Séjour de 7 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 22 avr. 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Patricia, Olean

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property, excellent staff, high standards were certainly evident in all areas of Dreams Jade. At check-in, we were greeted with a refreshing towel, glass of champagne, and immediate service to check us in & orient us to areas of the resort. Our Junior Suite was comfortable with a lovely view, good AC, easy walking distance to the pool area, beach, bars & eating options. Excellent availability for dining at the a la carte restaurants, with good food and attentive and professional staff. Buffet dining was excellent as well. Plentiful activities, enjoyable entertainment throughout our week. There were a number of weddings on the grounds during our stay, beautifully done and unlike other resorts, did not inconvenience other guests. We have traveled to the Caribbean many times & feel that this resort provided one of our favorite stays. The entire staff... front desk, waiters, concierge, performers, and management seem to have gotten everything right. I know we will be happy to return to Dreams Jade.
Séjour de 7 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 22 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

Anne, Tampa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great dining options and beautiful property
Séjour de 4 nuits en mars 2024
Réponse de Samanta Aguilar E-concierge le 22 avr. 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Bien

Megan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
we loved the resort… good rooms, great activities, pool was good, food was okay some places werent good
Séjour de 6 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 21 avr. 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

victoria

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay! A couple travelling with a 1 year old. It was kid friendly with a balance for us to enjoy too. Weather was great. The beach has lots of seaweed but it was cleaned often. Our room was nice and clean! The staff were amazing especially Oscar at the lobby bar. He gave impeccable service and he will always be remembered.
Séjour de 7 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 21 avr. 2024
Dear valued guest,Thank you kindly for posting such a nice review! We are happy to read that your stay with us was up to par with your expectations.It is a pleasure for us to know that you enjoyed your sojourn and the quality of service that was offered. We will certainly share your compliments with the staff members who played a part in making your experience so pleasant.We trust we shall have the opportunity to welcome you once again to this beautiful paradise of ours.Kind regards

10/10 Excellent

Christine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The entertainment team was amazing and so accommodating! They were always looking for ways to make sure we had the best time!
Séjour de 5 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 21 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

Jennifer A, Prosper

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great time for spring break for my high schoolers and myself.
Séjour de 5 nuits en mars 2024
Réponse de Samanta Aguilar E-concierge le 19 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards

8/10 Bien

Brock

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were all very friendly. Other than the cleaning lady who took cash from our bedside table 😬. Use the safe people. Would have liked to see more authentic Mexican food, shows etc. Seemed to cater mostly to Americans. The timeshare presentation was annoying but I guess I could have pushed harder to decline it. Loved the beach volleyball and personable staff, servers. I felt safe the whole time and the facility options were wonderful. Pools were all fantastic and clean.
Séjour de 6 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 19 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.We are thrilled to see that you rated your experience positively, and we hope it exceeded your expectations. Your feedback is invaluable to us as we strive to provide exceptional service to all our guests.We apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.Once again, thank you for choosing Dreams Jade Resort & Spa. We look forward to welcoming you back for another wonderful stay in the future. Warm regards

10/10 Excellent

Roodeline

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great. I didn't like the fact i requested a room with double beds and at check-in i had a king instead. But, overall i enjoyed my stay and will be definitely coming back.
Séjour de 5 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 18 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

4/10 Médiocre

Tymeka Tyeia

Séjour de 3 nuits en mars 2024
Réponse de Samanta Aguilar E-concierge le 17 avr. 2024
Dear guest,Thank you for taking the time to rate your recent visit to our resort.Although unfortunately we did not meet your expectations as a hotel, we really appreciate your visit and your feedback is very important to our team.We hope you had a pleasant trip back home and it would be our pleasure to welcome you back in the future!Sincerely,

10/10 Excellent

Charles Brent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de Samanta Aguilar E-concierge le 17 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

Carlos

Les points forts : Propreté, personnel et service, équipements
Séjour de 4 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 6 mai 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Brian

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 4 nuits en mars 2024
Réponse de Samanta Aguilar E-concierge le 15 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.Should you have any further comments or if there is anything specific you would like to share with us, please feel free to reach out. We value your input and are always here to listen.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

Nupsie-flore Danaly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was clean and the staff was super friendly and helpful! They welcome you as family coming home and it truly feels that way. I tried every bar and the drinks were not good but the food, especially the buffet restaurant was amazing!
Séjour de 3 nuits en mars 2024
Réponse de Samanta Aguilar E-concierge le 15 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.Should you have any further comments or if there is anything specific you would like to share with us, please feel free to reach out. We value your input and are always here to listen.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

Nicholas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 15 avr. 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Excellent

Edgar Agustin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Una propiedad grande, limpia y con bastantes opciones para comer, beber y divertirse; recomendable
Séjour de 2 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 15 avr. 2024
Estimado huéspedGracias por tomarse el tiempo para darnos su retroalimentación y calificar su reciente visita a nuestro hotel. Dreams Jade es un lugar bastante especial; hecho por el equipo, pero también por los encantadores huéspedes, como usted, a quienes tenemos el placer de recibir aquí todos los días.Es un placer para nosotros saber que su experiencia superó sus expectativas. Nuestra prioridad número uno es hacer de cada experiencia de nuestros huéspedes excepcional y especial.Si tiene algún comentario adicional o si hay algo específico que le gustaría compartir con nosotros, no dude en contactarnos. Valoramos su opinión y siempre estamos aquí para escuchar.Esperamos darle la bienvenida nuevamente para otra maravillosa y memorable estadía en el futuro. ¡Saludos!

6/10 Satisfaisant

tom

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Équipements
Nice place, but like many all-inclusive resorts, the food is so over cooked. Paid an extra $40 for the Asian restaurant and was awful and seriously over cooked
Séjour de 3 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 15 avr. 2024
Dear Guest,Thank you for taking the time to provide us with your feedback regarding your recent stay at Dreams Jade Resort & Spa. We truly appreciate hearing about your dining experiencesWe are very sad to read that our food did not fully meet your expectations, and we are very sorry. However, we appreciate that you have taken the time to write your feedback, as it helps us to continue to improve.Once again, thank you for choosing Dreams Jade Resort & Spa for your recent stay. Your feedback is invaluable to us as we continuously strive to enhance the guest experience. We hope to welcome you back in the future for another memorable stay.Warm regards,

6/10 Satisfaisant

Olga

Séjour de 6 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 4 mai 2024
Dear guest,Thank you for taking the time to rate your recent visit to our resort.Although unfortunately we did not meet your expectations as a hotel, we really appreciate your visit and your feedback is very important to our team.We hope you had a pleasant trip back home and it would be our pleasure to welcome you back in the future!Sincerely,

10/10 Excellent

Michael, OKC

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent resort. Food was good. Pools and beach were nice. Entertainment could be better. All in all a great experience.
Séjour de 4 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 12 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.We are glad that you enjoyed the facilities and services we offer as much as you did. We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Best regards

10/10 Excellent

Carlos Alberto Ordaz

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the staff very friendly & helpful. The dinner options was amazing. Perfect getaway. The rooms were very clean. I highly recommend this property!!
Séjour de 4 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 9 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.Should you have any further comments or if there is anything specific you would like to share with us, please feel free to reach out. We value your input and are always here to listen.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Excellent

Edwin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay overall. Staff was amazing. Beach area is just OK nothing great about it . One downside is the overly aggressive membership sales team. Membership sales will convince you to hear them out for free stuff. Not worth the time spent . Enjoy your vacation and politely say you already belong to it. Or else you will spend half a day listening and trying to be convinced to sign. Draining and not worth the money. Expedia has better rates.
Séjour de 4 nuits en mars 2024
Réponse de Samanta Aguilar E-concierge le 8 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.Best regards