Avis sur Dreams Jade Resort & Spa - All Inclusive
Dreams Jade Resort & Spa - All Inclusive
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO
Avis
8,4
Très bien
8,8/10
Propreté
9,0/10
Personnel et service
8,4/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en couple
23 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2023
Réponse de Verónica Vargas E-concierge le 23 août 2023
Dear Danny,We would like to thank you for choosing Dreams Jade Resort & Spa for your recent visit Puerto Morelos.It was a pleasure having you here and we appreciate you taking the time to share your experience.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future!Greetings,
8/10 Bien
Abraham
Voyage en famille
17 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Abraham
Séjour de 6 nuits en août 2023
Réponse de Verónica Vargas E-concierge le 17 août 2023
Cher Abraham,Merci d'avoir pris le temps de nous faire part de vos commentaires et d'avoir noté votre récente visite dans notre complexe.Nous sommes heureux que vous ayez autant apprécié les installations et les services que nous offrons.Nous espérons que vous avez passé un agréable voyage de retour et nous serions ravis de vous accueillir à nouveau à l'avenir !Salutations
10/10 Excellent
kevin
24 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kevin
Séjour de 1 nuit en mai 2023
Réponse de Francisco Mex Econcierge Dreams Jade resort & spa le 25 mai 2023
Cher invité apprécié,Merci d'avoir pris le temps de nous faire part de vos commentaires et de votre évaluation lors de votre récente visite dans notre complexe.Nous sommes heureux que vous ayez autant apprécié les installations et les services que nous offrons.Nous espérons que vous avez passé un agréable voyage de retour et nous serions ravis de vous accueillir à nouveau à l'avenir !Salutations
10/10 Excellent
Frederic
Voyage en famille
5 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Frederic
Séjour de 4 nuits en juillet 2022
Réponse de Leonor Jarquín E-Concierge le 5 août 2022
Dear Frederic,
We want to thank you in advance for the time you took to comment on your recent visit to the resort, we are certainly concerned to see your evaluation. We deeply regret that we were unable to exceed your expectations and apologize for any inconvenience caused.
We hope you will give us the opportunity to show you how we can improve as we work on our product. Know that each review is important to us, however we are sure that we can do better.
We hope to have you back in the not too distant future.
Best regards
8/10 Bien
Christine
Voyage en couple
14 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christine
Séjour de 7 nuits en avril 2022
Réponse de Hildegard G. Radau / coordinatrice des réseaux soc le 14 avr. 2022
Chère Christine
Nous tenons à vous remercier d'avoir choisi notre complexe comme hôte lors de votre récente porte d'entrée vers notre destination. Ce fut un plaisir de vous avoir et nous apprécions que vous ayez pris le temps de partager votre expérience sur cette plateforme.
Nous sommes très heureux de lire que vous avez apprécié notre cuisine, notre service et nos piscines
Nous nous sommes efforcés d'offrir l'expérience la plus mémorable à notre précieux invité. Nous apprécions grandement vos aimables commentaires.
Ce serait un plaisir pour nous de vous accueillir.
Meilleures salutations.
8/10 Bien
NICOLAS
29 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
NICOLAS
Séjour de 6 nuits en janvier 2022
Réponse de Hildegard G. Radau / Social Media Coordinator le 31 janv. 2022
Dear Nicolas
We want to thank you for taking the time to write a review about our resort.
We are very happy to know that your stay was most pleasant and that you were very satisfied with our service and rooms.
We really appreciate your kind comment and support!
We look forward to welcoming you back in the coming months to add more great memories to your travel experiences.
Kind regards
10/10 Excellent
Daisy
Voyage en couple
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daisy
Séjour de 3 nuits en mai 2024
10/10 Excellent
Elsa
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elsa
Séjour de 9 nuits en mai 2024
10/10 Excellent
Pilar
Voyage en groupe
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pilar
Séjour de 4 nuits en mai 2024
Réponse de Samanta Aguilar E-concierge le 27 mai 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
10/10 Excellent
Treg Douglas
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Treg Douglas
Séjour de 5 nuits en mai 2024
Réponse de Samanta Aguilar E-concierge le 27 mai 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
8/10 Bien
Javier
Voyage en famille
26 mai 2024
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Javier
Séjour de 2 nuits en mai 2024
Réponse de Samanta Aguilar E-concierge le 27 mai 2024
Estimado valioso huésped,Gracias por tomarse el tiempo para calificar su reciente visita a nuestro resort Dreams Jade Resort & Spa. Nos alegra que haya disfrutado de las instalaciones y servicios que ofrecemos tanto como lo hizo. El equipo se enfoca en cada mínimo detalle que haga la diferencia.Lamentamos que no haya percibido nuestro servicio de la mejor manera, y no se hayan cumplido sus expectativas, como hotel nos esforzamos diariamente en la calidad de servicio que ofrecemos teniendo siempre como prioridad la comodidad de nuestros huéspedes. Agradecemos su visita, su retroalimentación es muy importante para nuestro equipo.¡Esperamos que haya tenido un viaje agradable de regreso a casa y sería un placer darle la bienvenida nuevamente en el futuro!Sinceramente,
8/10 Bien
Craig David Powell
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, équipements
Craig David Powell
Séjour de 3 nuits en mai 2024
Réponse de Samanta Aguilar E-concierge le 27 mai 2024
Dear valued guest,Thank you for taking the time to write this review. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.We are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,
10/10 Excellent
Julie
Voyage en famille
25 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Julie
Séjour de 3 nuits en mai 2024
Réponse de Samanta Aguilar E-concierge le 27 mai 2024
Dear valued guest,Thank you for taking the time to write this review. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceIn addition, we strongly believe that there is always room for improvement, and your constructive criticism will assist with our continuous enhancementWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
8/10 Bien
Orlando
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Orlando
Séjour de 4 nuits en mai 2024
Réponse de Samanta Aguilar E-concierge le 20 mai 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
10/10 Excellent
Anna Maria
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna Maria
Séjour de 3 nuits en mai 2024
Réponse de Samanta Aguilar E-concierge le 16 mai 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,
10/10 Excellent
nicole C
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nicole C
Séjour de 2 nuits en mai 2024
Réponse de Samanta Aguilar E-concierge le 14 mai 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
10/10 Excellent
Lila Araceli, Hillsboro
Voyage en couple
13 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lila Araceli
Séjour de 7 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 13 mai 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
10/10 Excellent
Vladimir
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vladimir
Séjour de 5 nuits en février 2024
Réponse de Samanta Aguilar E-concierge le 13 mai 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Best wishes
6/10 Satisfaisant
Lisa
Voyage en groupe
8 mai 2024
Lisa
Séjour de 4 nuits en mai 2024
Réponse de Samanta Aguilar E-concierge le 8 mai 2024
Dear valued guest,Thank you for taking the time to write this review. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceIn addition, we strongly believe that there is always room for improvement, and your constructive criticism will assist with our continuous enhancementWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
10/10 Excellent
Laurie
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laurie
Séjour de 5 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 2 mai 2024
Dear valued guestWe would like to thank you for choosing Dreams Jade resort & spa. It was a pleasure to have you here and we appreciate that you have taken the time to share your experience.We are pleased to learn you enjoyed the resort facilities as much as you did.We strongly believe that there is always room for improvement and your constructive criticism will assist with our continuous efforts aimed at meeting our guests' expectationsWe are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,
10/10 Excellent
Marcy
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marcy
Séjour de 3 nuits en janvier 2024
Réponse de Samanta Aguilar E-concierge le 2 mai 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
10/10 Excellent
Tae Yeon
1 mai 2024
Tae Yeon
Séjour de 7 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 2 mai 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
8/10 Bien
Javier
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Javier
Séjour de 5 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 2 mai 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceIn addition, we strongly believe that there is always room for improvement, and your constructive criticism will assist with our continuous enhancementWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
8/10 Bien
Roy Simon
30 avr. 2024
Roy Simon
Séjour de 9 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 21 mai 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
10/10 Excellent
Rachelle
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rachelle
Séjour de 4 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 30 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,
10/10 Excellent
MA CHRISTINE ANNE
29 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
MA CHRISTINE ANNE
Séjour de 6 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 30 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,
10/10 Excellent
Jeffery, Berkley
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeffery
Séjour de 6 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 24 avr. 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
8/10 Bien
Emma
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emma
Séjour de 4 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 23 avr. 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
10/10 Excellent
Katherine Anne
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Katherine Anne
Séjour de 4 nuits en mars 2024
Réponse de Samanta Aguilar E-concierge le 23 avr. 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
8/10 Bien
Sydney
Voyage en famille avec de jeunes enfants, Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sydney
Séjour de 7 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 22 avr. 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
10/10 Excellent
Patricia, Olean
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 7 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 22 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,
10/10 Excellent
Anne, Tampa
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anne
Séjour de 4 nuits en mars 2024
Réponse de Samanta Aguilar E-concierge le 22 avr. 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
8/10 Bien
Megan
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Megan
Séjour de 6 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 21 avr. 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
10/10 Excellent
victoria
Voyage en famille avec de jeunes enfants, Voyage en famille
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
victoria
Séjour de 7 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 21 avr. 2024
Dear valued guest,Thank you kindly for posting such a nice review! We are happy to read that your stay with us was up to par with your expectations.It is a pleasure for us to know that you enjoyed your sojourn and the quality of service that was offered. We will certainly share your compliments with the staff members who played a part in making your experience so pleasant.We trust we shall have the opportunity to welcome you once again to this beautiful paradise of ours.Kind regards
10/10 Excellent
Christine
Voyage en couple
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christine
Séjour de 5 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 21 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,
10/10 Excellent
Jennifer A, Prosper
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer A
Séjour de 5 nuits en mars 2024
Réponse de Samanta Aguilar E-concierge le 19 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards
8/10 Bien
Brock
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brock
Séjour de 6 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 19 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.We are thrilled to see that you rated your experience positively, and we hope it exceeded your expectations. Your feedback is invaluable to us as we strive to provide exceptional service to all our guests.We apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.Once again, thank you for choosing Dreams Jade Resort & Spa. We look forward to welcoming you back for another wonderful stay in the future. Warm regards
10/10 Excellent
Roodeline
Voyage en groupe
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roodeline
Séjour de 5 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 18 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,
4/10 Médiocre
Tymeka Tyeia
16 avr. 2024
Tymeka Tyeia
Séjour de 3 nuits en mars 2024
Réponse de Samanta Aguilar E-concierge le 17 avr. 2024
Dear guest,Thank you for taking the time to rate your recent visit to our resort.Although unfortunately we did not meet your expectations as a hotel, we really appreciate your visit and your feedback is very important to our team.We hope you had a pleasant trip back home and it would be our pleasure to welcome you back in the future!Sincerely,
10/10 Excellent
Charles Brent
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charles Brent
Séjour de 6 nuits en mars 2024
Réponse de Samanta Aguilar E-concierge le 17 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,
10/10 Excellent
Carlos
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Carlos
Séjour de 4 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 6 mai 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
10/10 Excellent
Brian
Voyage en famille avec de jeunes enfants, Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 4 nuits en mars 2024
Réponse de Samanta Aguilar E-concierge le 15 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.Should you have any further comments or if there is anything specific you would like to share with us, please feel free to reach out. We value your input and are always here to listen.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,
10/10 Excellent
Nupsie-flore Danaly
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nupsie-flore Danaly
Séjour de 3 nuits en mars 2024
Réponse de Samanta Aguilar E-concierge le 15 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.Should you have any further comments or if there is anything specific you would like to share with us, please feel free to reach out. We value your input and are always here to listen.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,
10/10 Excellent
Nicholas
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicholas
Séjour de 3 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 15 avr. 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
10/10 Excellent
Edgar Agustin
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edgar Agustin
Séjour de 2 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 15 avr. 2024
Estimado huéspedGracias por tomarse el tiempo para darnos su retroalimentación y calificar su reciente visita a nuestro hotel. Dreams Jade es un lugar bastante especial; hecho por el equipo, pero también por los encantadores huéspedes, como usted, a quienes tenemos el placer de recibir aquí todos los días.Es un placer para nosotros saber que su experiencia superó sus expectativas. Nuestra prioridad número uno es hacer de cada experiencia de nuestros huéspedes excepcional y especial.Si tiene algún comentario adicional o si hay algo específico que le gustaría compartir con nosotros, no dude en contactarnos. Valoramos su opinión y siempre estamos aquí para escuchar.Esperamos darle la bienvenida nuevamente para otra maravillosa y memorable estadía en el futuro. ¡Saludos!
6/10 Satisfaisant
tom
Voyage en famille avec de jeunes enfants
14 avr. 2024
Les points forts : Propreté
Les points faibles : Équipements
tom
Séjour de 3 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 15 avr. 2024
Dear Guest,Thank you for taking the time to provide us with your feedback regarding your recent stay at Dreams Jade Resort & Spa. We truly appreciate hearing about your dining experiencesWe are very sad to read that our food did not fully meet your expectations, and we are very sorry. However, we appreciate that you have taken the time to write your feedback, as it helps us to continue to improve.Once again, thank you for choosing Dreams Jade Resort & Spa for your recent stay. Your feedback is invaluable to us as we continuously strive to enhance the guest experience. We hope to welcome you back in the future for another memorable stay.Warm regards,
6/10 Satisfaisant
Olga
13 avr. 2024
Olga
Séjour de 6 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 4 mai 2024
Dear guest,Thank you for taking the time to rate your recent visit to our resort.Although unfortunately we did not meet your expectations as a hotel, we really appreciate your visit and your feedback is very important to our team.We hope you had a pleasant trip back home and it would be our pleasure to welcome you back in the future!Sincerely,
10/10 Excellent
Michael, OKC
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 4 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 12 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.We are glad that you enjoyed the facilities and services we offer as much as you did. We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Best regards
10/10 Excellent
Carlos Alberto Ordaz
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carlos Alberto Ordaz
Séjour de 4 nuits en avril 2024
Réponse de Samanta Aguilar E-concierge le 9 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.Should you have any further comments or if there is anything specific you would like to share with us, please feel free to reach out. We value your input and are always here to listen.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,
10/10 Excellent
Edwin
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edwin
Séjour de 4 nuits en mars 2024
Réponse de Samanta Aguilar E-concierge le 8 avr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.Best regards