Chère Fabienne,Merci de votre témoignage.Nous sommes ravis d'apprendre que la beauté et le confort de nos chambres avec leur vue imprenable sur la mer vous ont procuré une expérience mémorable. Votre satisfaction concernant la propreté et le confort de votre séjour résonne avec notre culture de service. Nous prenons néanmoins bonne note de vos remarques sur notre buffet et regrettons sincèrement que celui-ci n'ait pas été à la hauteur de vos attentes. Soyez assurée que nous nous efforçons continuellement de proposer des expériences gastronomiques variées et de qualité pour satisfaire les palais de nos hôtes.Nous espérons avoir le plaisir de vous revoir prochainement.Bien à vous,Gex Service Center Management

Chère Madame Josée,Merci de votre témoignage.Nous sommes ravis de lire que notre service, propreté, et l'accessibilité pour les fauteuils roulants jusqu'à la plage ont répondu à vos attentes. Ces aspects sont fondamentaux pour nous et nous sommes fiers que vous les ayez mentionnés. Nous regrettons cependant que notre offre culinaire n'ait pas été à la hauteur de vos attentes cette année. Sachez que notre équipe s'efforce de proposer une cuisine internationale variée et de qualité, dans l'espoir de satisfaire les palais de tous nos clients.Ce serait un plaisir de vous accueillir à nouveau pour un séjour 100% réussi.Bien à vous,Guest Service Center Management

Chere Josée,Merci d'avoir partagé vos commentaires avec nous.Nous sommes ravis de savoir que vous avez apprécié un séjour relaxant et le bon service et l'attention fournis par notre incroyable personnel. Ce sera un plaisir pour nous tous qui travaillons ici de vous revoir bientôt pour continuer à dépasser vos attentes.Avec nos meilleures salutations.

Dear Simon, Thank you so much for leaving this review about your recent stay with us in Melia Cozumel. We appreciate that you have shared your comments about your experience, which are very important for us; therefore, we will be following up with the department involved in order to improve. We will be happy to welcome you back, we will be waiting for you with arms wide open looking to assist and pamper you!! Best regards, Guest service center management

Gracias por compartir sus comentarios con nosotros, nos agrada saber que han disfurtado de la playa y la atención de pirmera de nuestro equipo de trabajo. Esperamos pronto recibirles de nuevo

Dear Jennie,We would like to thank you for this positive feedback about your stay in our hotel.We are thrilled to hear that our commitment to cleanliness met your expectations and that our team's excellent service culture contributed to a memorable stay. It is wonderful that you took advantage of the diverse energy for life activities available, ensuring an engaging visit for all our guests. Your appreciation for the range of room amenities underscores our dedication to providing a superior room experience.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Chère Melinda,Merci d'avoir partagé votre expérience chez nous.Nous sommes ravis que vous ayez apprécié le service à 100%, reflétant notre culture de service dédiée à votre bien-être. Il est également gratifiant de savoir que notre emplacement tranquille a contribué à une expérience relaxante. Concernant les commodités de la chambre, nous nous efforçons d'offrir une expérience de chambre qui répond à vos attentes, et vos commentaires sont précieux pour continuer à améliorer nos services. Nous regrettons si certains aspects n'ont pas été à la hauteur de vos attentes et nous vous assurons que nous prenons en compte chaque retour pour améliorer l'expérience de nos invités.Nous espérons avoir le plaisir de vous recevoir à nouveau pour un séjour 100% réussi.Bien à vous,Guest Service Center Management

Dear Cathy Lynn,Thank you for sharing your experience with us.We regret to know your stay was not ideal ant that the service and attention provided did not surpass your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to visit us again so we can show you the changes we are constantly making.Best regards.

Dear Sherri,Thank you for the time taken to share your experience of staying with us.We are delighted to hear that you enjoyed the exceptional service from our team and the prime beach location that made your stay memorable. It's wonderful to know that the proximity of your room to the beach added to the enjoyment of your visit. We regret that the dining options did not meet your expectations. Our culinary team strives to provide a diverse array of gastronomic experiences, and we continuously aim to satisfy a wide range of tastes.We hope to welcome you back. Best wishes,Guest Service Center Management

Dear MarcMarc,Thank you for taking the time to review your stay.We are glad to hear you appreciated the stunning views our property offers. It is wonderful to learn that the beauty of our location contributed positively to your experience. However, We notice your concerns regarding the towel service at the adult pool and want to express our apologies for any inconvenience this may have caused. While we strive to deliver a seamless room experience, we regret if this aspect did not meet your expectations. Rest assured, we are dedicated to a service culture that emphasizes guest satisfaction and will take your feedback into consideration.We hope to welcome you back. All the best.Guest Service Center Management

Dear Raymond,Thank you for sharing your experience with us.We are thrilled to hear that our staff's attentive and gracious service left a positive impression during your second stay. It is always a joy to know that our commitment to a strong service culture shines through. We also appreciate your feedback regarding the buffet temperature, and while it is a minor point, it is important to us as we strive to deliver exceptional gastronomic experiences. Please remember that for future visits, our à la carte options are also available to enhance your dining experience.We are looking forward to welcoming you again. All the best!Guest Service Center Management

Dear Dakota,Thank you very much for this kind review.We're thrilled to hear that Roberto provided outstanding assistance during a challenging time, and that his dedication to service culture made a lasting impression on you. It's wonderful to know that our beach location was a highlight of your stay and that you had the opportunity to indulge in our gastronomic experiences with delight. Our team, including Santiago, is grateful for your kind words about their friendly and professional service. We're glad that the room cleanliness, hotel condition, and room amenities all contributed positively to your room experience.We look forward to a return visit from you in the future.Best wishes,Guest Service Center Management

Dear Ernesto,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Guest Service Center Management

Dear Rachel Shonerd,We would like to thank you for this positive feedback about your stay in our hotel.We are thrilled to hear that our staff members, especially Alfonso, Hector, and Jorge, provided you with the exceptional service culture we strive for. Your acknowledgment of the room experience and our gastronomic offerings at The Level brings us immense joy. It is delightful to know that our YHI SPA team, including Abril and Candi, enhanced your stay with their skillful massages. The cleanliness of our resort and the vibrant entertainment are elements we take great pride in, and we are glad they contributed positively to your stay. We also appreciate your recognition of our efforts in providing energy for life activities, which are designed to create memorable love stories for our guests.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Guest,Thank you for the time taken to share your experience of staying with us.We're thrilled to hear that our staff's excellence shone through and that upgrading to The Level enhanced your room experience. It's our pleasure to provide daily room cleaning and restocking, ensuring your stay is comfortable and well-cared for. Our team at The Level takes pride in delivering top-notch service culture, and we're glad to know the beach and pool beds added a special touch to your relaxation. We appreciate your kind words about our breakfast buffet and are pleased to note that our gastronomic experiences at Bocannos met your expectations. We understand that sometimes nature can present challenges, such as the seaweed affecting the beach area. We strive to maintain the beach's beauty and thank you for highlighting the excellent snorkeling opportunities just a short walk away. Our YHI SPA is indeed a haven for rejuvenation, and we're delighted you enjoyed the massage and facial treatments available. We continually seek to offer a variety of dining options and will consider your feedback about the lunch and dinner buffets as we aim to enhance our culinary offerings.We hope to welcome you back. Best wishes,Guest Service Center Management

Dear Jennifer,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Scott,Thank you very much for this kind review.We are thrilled to hear that our resort's upkeep and the attentiveness of our team met your expectations. Our guest's satisfaction is a testament to our service culture, and your commendation of our gastronomic experiences fills us with pride. The allure of our beachfront location is indeed a highlight, and we are glad it continues to be a part of your cherished memories. Your positive remarks on the room experience reaffirm our commitment to comfort and quality.We look forward to a return visit from you in the future.Best wishes,Guest Service Center Management

Dear Daishia,Thank you for this great review.We are delighted to hear that our team's attentive service and the variety of amenities provided a memorable experience for your family. It is wonderful that your child found joy in the engaging activities at The Kidsdom. Your recognition of the cleanliness of our rooms and the overall condition of our hotel is greatly appreciated. We are committed to offering a superior room experience and are glad that these aspects contributed positively to your stay.We look forward to welcoming you back soon.Kind regards,Guest Service Center Management

Dear Jessica,Thank you for the time taken to share your experience of staying with us.We are thrilled to hear that our gastronomic experiences met your expectations and that our bartenders delivered exceptional service culture, ensuring you were well taken care of. It is wonderful to know there was an abundance of seating by the pool and beach, allowing you to relax without the early morning rush. While our evening entertainment options may currently be limited, we are glad our proximity to the Port provided you with additional nightlife opportunities. Our team strives to offer a serene room experience, and we are pleased that you found the room cleanliness and hotel condition to your satisfaction. We appreciate your feedback on the room amenities and will continuously work to enhance our guest experience.We hope to welcome you back. Best wishes,Guest Service Center Management

Dear Rebecca,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We do appreciate your recognition of our team's excellent service.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Service Center Management

Dear Guest,We'd like to thank you for this positive feedback about your stay in our hotel.We're delighted to hear that the gastronomic experiences at our restaurants met your impeccable standards and that our beachfront access provided a perfect setting for your stay. It's also heartening to know that our team's professionalism and hospitality added to the comfort of your visit. We take pride in ensuring our rooms maintain the highest levels of cleanliness and are thrilled that this was reflected during your stay.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Service Center Management

Dear Sandra Patricia,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Karine,Thank you for your feedback! We're thrilled to see you had a positive experience during your stay. If there's anything specific you enjoyed or if there's anything we can improve upon to earn that perfect score next time, please don't hesitate to let us know. We hope to welcome you back again soon!Warm regards,

Dear Guest,Thank you for sharing your experience with us.We are thrilled to hear you found our resort very nice and that our room cleanliness, hotel condition, and service met your expectations. It's wonderful to know that our dedication to a service culture has resonated with you. However, we regret to hear that our gastronomic experiences did not fully meet your preferences. Our aim is to offer a diverse selection of flavors and we are continuously refining our menu offerings to ensure a variety of international and local cuisine. For a future visit, we invite you to experience The Level for an even more personalized room experience and exclusive dining options.We are looking forward to welcoming you again. All the best!Guest Service Center Management

Dear Jonah Paul,Thank you very much for this kind review.We are thrilled to hear that our secluded location, spacious beach, and diverse settings provided an exceptional backdrop for your stay. It is wonderful to know that our dedicated staff delivered top-notch service, contributing to the warm atmosphere we pride ourselves on. Your commendations regarding our gastronomic experiences are greatly appreciated, and we're delighted The Level enhanced your room experience, ensuring an even more memorable visit.We look forward to a return visit from you in the future.Best wishes,Guest Service Center Management

Apreciable Olga M, Muchas gracias por la reseña acerca de su experiencia en Meliá Cozumel y la inmejorable valoración que ha compartido.Le agradecemos enormemente sus amables palabras sobre su estadía en nuestro hotel. Es gratificante saber que la limpieza de su habitación cumplió con sus expectativas, al igual que nuestras instalaciones y el servicio proporcionado por nuestro equipo. En Meliá, nos esforzamos por ofrecer experiencias inolvidables, y su reconocimiento a la cultura de servicio que promovemos es sumamente valioso para nosotros.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Guest Service Center Management

Dear David Paul,Thank you for sharing your experience with us.We are delighted to hear that you found our hotel suitable for both quiet relaxation and diverse options. Our team takes great pride in providing excellent service, and your recognition of their efforts is greatly appreciated. The cleanliness of our rooms is a top priority, and it is wonderful to know that this aspect of your room experience met your satisfaction. We also strive to maintain our hotel condition to the highest standards, and your feedback is valuable to us. It sounds like you were able to enjoy the variety of amenities we offer, and we hope they contributed positively to your stay.We are looking forward to welcoming you again.All the best!Guest Service Center Management

Dear Erika Rae,We would like to thank you for this positive feedback about your stay in our hotel.We are thrilled to hear that our staff's dedication to service culture resonated with you and made your stay exceptional. It is wonderful that you enjoyed the gastronomic experiences at our various dining options, as well as the pristine beach for snorkeling adventures. Your recognition of the room cleanliness and hotel condition is greatly appreciated, and we are glad to know that our efforts in providing an outstanding room experience have been noticed.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Krystal,We would like to thank you for this positive feedback about your stay in our hotel.We are overjoyed to hear that your birthday was made memorable with the special touches of a complimentary bottle of wine, balloons, cake, and a banner. It is delightful to know that our activity team members, April, Julio, and Oswaldo, played a significant role in keeping you entertained and adding to the joy of your stay. We take pride in our service culture and are glad to see it reflected in your positive feedback.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Ruth,We would like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that you appreciated our team's dedication to service culture, ensuring that your stay was comfortable, especially in the company of your mother. It is wonderful to know that the room cleanliness, hotel condition, service, and room amenities met your expectations, contributing to a memorable room experience. Our staff is committed to creating exceptional gastronomic experiences and it's rewarding to know when our guests feel well taken care of.It would be our pleasure to have you return on another occasion.Very best wishes,Gex Service Center Management

Dear Garnet,Thank you for sharing your experience with us.We regret to know your stay was not ideal ant that the service and attention provided did not surpass your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to visit us again so we can show you the changes we are constantly making.Best regards.

Dear Stamatia,Thank you for the time taken to share your experience of staying with us.We are thrilled to hear that our beachfront location provided you with unforgettable sunset views and that our diligent team could enhance the beauty of our shores by maintaining them pristine. Your kind words about our welcoming and helpful staff reflect the service culture we pride ourselves on, and it is wonderful to know that our cleanliness standards met your expectations. We are also glad that the gastronomic experiences at our restaurants left a positive impression, despite the limitation on dinner reservations, which is part of our endeavor to deliver exceptional dining moments to all guests. We acknowledge your feedback regarding the absence of a hot tub and the unheated pools; your comfort is paramount to us, and we continuously strive to provide facilities that cater to relaxation needs.We hope to welcome you back. Best wishes,Gex Service Center Management

Dear Stacy,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Robert,Thank you for sharing your experience with us.It is truly gratifying to hear that you found our accommodations to be great and that our team, especially Santiago and Alfonso, provided excellent service. We are delighted that our gastronomic experiences left a lasting impression on you. Regarding your suggestion for a more convenient coffee bar, we appreciate your feedback and will consider it as we continuously aim to improve our guest experience.We are looking forward to welcoming you again. All the best!Gex Service Center Management

Dear Oriana,Thank you for the time taken to share your experience of staying with us.We are delighted to hear that you enjoyed the gorgeous ocean views and our beachfront location, as well as the gastronomic experiences at Fish House. It is wonderful to know that our team's service culture contributed positively to your stay. We appreciate your comments regarding the room experience and understand that while the charm of our vintage decoration shines through, some aspects may benefit from modernization. Please rest assured that we continuously strive to enhance our facilities to ensure comfort and satisfaction for our guests. In regards to the dinner reservation system, we aim to provide fair and equal opportunities for all guests to enjoy our various dining options, and we regret any inconvenience this may have caused. We take pride in our efforts to maintain the beauty of our beaches, including the management of sargasso, to ensure our guests can enjoy the natural splendor of our location.We hope to welcome you back. Best wishes,Gex Service Center Management

Dear Aleksandr,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Apreciable Karla Gabriela,Gracias por compartir sus comentarios con nosotros.Nos encanta saber que han disfrutado de una estancia relajante y del buen servicio y atención brindados por nuestro increíble staff. Será un placer para todos los que trabajamos acá el tenerlos de regreso pronto para seguir superando sus expectativas.Saludos cordiales.

Dear Kristie,Please accept our thanks for your kind review regarding your stay.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back.Kind regards,Gex Service Center Management

Dear Madam,Thank you for sharing your experience with us.We are thrilled to hear that our staff's friendliness and helpfulness contributed to a serene and spotless environment for your stay. It is our pleasure to provide a room experience that meets the high standards we set for comfort and cleanliness, and we're delighted that our gastronomic experiences left a positive impression on you. We look forward to welcoming you back on future visits. Kindest regards,Gex Service Center Management

Dear Colby,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Brad,Thank you for taking the time to share this review of your experience.We regret to hear about the challenges you faced with towel service and dining reservations. Our aim is to provide a seamless room experience and gastronomic experiences for all our guests, and your feedback is invaluable in this pursuit. Regarding transportation, we do not offer a shuttle service, but we are located close to the port and Cozumel International Airport for convenience. We hope that the beauty of our location and the dedication of our team will encourage you to consider us again for a future stay.We hope that you will allow us the opportunity of providing you with an improved stay in future.Best regards,Gex Service Center Management

Dear Joshua Smith,Many thanks for having taken the time to review your stay.We are pleased to hear that you appreciated the well-maintained property and found our team, especially Jorge, to be pleasant. Our efforts in service culture are reflected in the positive interactions you experienced. We regret to hear that certain aspects did not fully meet your expectations, such as the adults-only pool at The Level. We aim to provide clear information for all our guests to ensure a seamless room experience, and we will strive to ensure this is better communicated. While we acknowledge your comments on the opening hours of certain amenities, we are glad that they did not significantly detract from the overall positive impression of your stay.The whole team hopes to see you again in the future.Kind regardsGex Service Center Management

Dear Paulo,Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

Dear Hamid,Thank you for sharing your experience with us.We are delighted to hear that your first all-inclusive stay was memorable, and that our Level Grand Premium room, along with the dedicated service from Hector, met your expectations for a premium room experience. Your commendation of our staff across various departments truly reflects our service culture, and we are glad that the pristine condition of our beach added to the beauty of your stay.We appreciate your constructive comments regarding the elevator and dining options for vegetarians. While we strive to maintain all facilities in top working order, we regret any inconvenience caused by the elevator service. Our gastronomic experiences aim to cater to all dietary preferences, and we are glad to hear that nearby restaurants were accommodating to your needs.We are pleased to learn that you would consider returning to our property, and we look forward to the opportunity to welcome you back.Thank you again; we hope that you will return. All the best,Gex Service Center Management

Dear Steffen,Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

Dear Elvire,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Cory,We appreciate that you took the time to share your experience with us.We are delighted to hear that you appreciated our serene ambience, reflecting our dedication to providing a peaceful retreat. Our commitment to service culture is evident in the special attention given to our guests, especially those who choose The Level for an enhanced room experience. We regret to hear that our dining options did not meet your expectations. Our culinary team strives to deliver a diverse gastronomic experience and we usually receive compliments on our themed nights. We will certainly look into your comments as we continuously aim to improve our offerings. The room cleanliness and service you encountered are aspects of our hotel we are proud of, and we're glad you noticed our efforts.We are looking forward to welcoming you again.All the best,Gex Service Center Management