2 piscines extérieures, parasols de plage, chaises longues
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Avis sur Hacienda Encantada Resort & Residences

4.5 out of 5
Hacienda Encantada Resort & Residences
Kilometro 7.3 Carretera Transpeninsular, Cabo San Lucas, BCS

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 488 avis sur 920." "
Note des voyageurs de 8 (Bien), d’après 250 avis sur 920." "
Note des voyageurs de 6 (Satisfaisant), d’après 90 avis sur 920." "
Note des voyageurs de 4 (Médiocre), d’après 37 avis sur 920." "
Note des voyageurs de 2 (Horrible), d’après 55 avis sur 920." "

9,2/10

Propreté

8,6/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel très intéressant concernant le rapport qualité prix! Un des plus intéressant de Cabo San Lucas!! Le personnel est très gentil, serviable et honnête!

8/10 Bien

Quanico

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Chief Concierge le 21 mai 2024
Dear Quanico,Thank you so much for your kind review, this is very important for us, we hope to welcome you back soon.Warm regards

8/10 Bien

braeden

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property Just be wary that Cabo is in Mexico and is not as safe as most people claim. Just be cautious when not at the resort
Séjour de 8 nuits en avril 2024
Réponse de Chief Concierge le 2 mai 2024
Dear Braeden,Thank you so much for your kind review, this is very important for us, we hope to welcome you back soon.Warm regards

2/10 Horrible

Suman, Simi Valley

Séjour de 4 nuits en mars 2024
Réponse de Chief Concierge le 23 avr. 2024
Dear Suman.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.May you be so kins to share to us your full name an the dates of your stay in order we can assist you please?Sincerely

8/10 Bien

Annette, Spring

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property but no access to the beach. Not much in the surrounding area. Fantastic pool areas and food quality was very good. Polite staff but I didn’t care for the add-on pressure when we checked in. Trying to sell us on added activities, etc.
Séjour de 3 nuits en mars 2024
Réponse de Chief Concierge le 27 mars 2024
Dear Annette.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

10/10 Excellent

Carmel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Chief Concierge le 27 mars 2024
Dear Carmel,Thank you so much for your kind review, this is very important for us, we hope to see you soon.Warm regards

10/10 Excellent

Lachelle Marie

Séjour de 5 nuits en mars 2024
Réponse de Chief Concierge le 13 avr. 2024
Dear Lachelle,Thank you so much for your kind review, this is very important for us, we hope to see you soon.Warm regards

10/10 Excellent

Daniel Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved everything about the property, except the man who checked us in could have been much nicer. We've had him before and thought the same thing.
Séjour de 7 nuits en mars 2024
Réponse de Chief Concierge le 22 mars 2024
Dear Daniel Paul,Thank you so much for your kind review, this is very important for us.Warm regards

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2024
Réponse de Chief Concierge le 8 mars 2024
Dear Gary Thank you so much for your kind review, this is very important for us.Warm regards

6/10 Satisfaisant

ROBERTO, Metepec

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Para todo cobran y muy alto el costo de alimentos. No permite transportación particular así que salir a carretera en terracería para abordar.
Séjour de 2 nuits en février 2024
Réponse de Nathasha Colin le 28 févr. 2024
Estimado Huésped,Lamentamos que su experiencia con nosotros no haya sido completamente placentera. Entendemos la inconformidad sobre el acceso de transportación privada ajeno al complejo, ya que son normas y medias de seguridad para nuestros huéspedes. Tomaremos en cuenta sus comentarios para también mejorar de nuestra parte la transportación dentro de nuestro hotel. Esperamos que nos den otra oportunidad de poder brindarle un mejor servicio y tenerlos en casa.Atentamente,Nathasha ColinGerente Contenidocontenido@mexicograndhotels.com

8/10 Bien

Nanci

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property, but it shares the property with timeshare owners and you are treated very much second rate if you aren’t an owner. Best pool and gym are limited to owners. Pressure sales to get you to timeshare presentations and to get you to sign up for all inclusive. Exorbitant prices for food, drink and transportation to push you towards all inclusive, which isn’t worth it if you can’t get reservations or you want to explore off property. $95 for three smoothies and three medium coffees, as an example.
Réponse de Chief Concierge le 3 avr. 2024
Dear Nanci.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de Chief Concierge le 12 févr. 2024
Dear Anonymous,Thank you so much for your kind review, this is very important for us, we hope to see you soon.Warm regards

6/10 Satisfaisant

Jerry

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I reserved an Ocean View Room through Expedia. The room they wanted to give me was not an ocean view. When I showed the check-in associate the Expedia listing I booked it from, the associate threw the paper back at me and said, "That's not us, that's their ad". Upon me insisting that they should honor their ad, he told me that owners get the good ocean views. With further pressing by me, we ended up with a Partial Ocean View. The original rooms are starting to show their age. The toilet "ran water" the entire week even after us asking for service. The drain in the shower was slow. The water in the shower fluctuated between hot and cold. Tough to take a shower. The shuttle use to be free to their sister property in the Marina. Now it's $32 round trip for two people unless you are an owner. A cab ride into town is now $30. Unless you are an owner it's an expensive place to stay. The breakfast buffet in one restaurant on property is $50 a person. If the food was great it would be one thing but it's not. I have stayed there five times. We will be looking at other choices for our next trip.
Séjour de 7 nuits en janvier 2024
Réponse de Chief Concierge le 5 févr. 2024
Dear Jerry.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

10/10 Excellent

Macaria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were incredible so kind and attentive, love the authentic Mexican food.
Séjour de 2 nuits en janvier 2024
Réponse de Chief Concierge le 28 janv. 2024
Dear Macaria,Thank you so much for your kind review, this is very important for us, we hope to see you soon.Warm regards

2/10 Horrible

Cynthia

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Don’t waste your money!!
If you like pressure Timeshare sales go!! We will never stay here again we had NO hot water the entire time we stayed terrible and the concierge kept telling us that they would fix it again and again but apparently talking with others that have timeshares there it’s a on going thing and we had a problem with our toilet flapper randomly squealing in the middle of the night they said they would come fix it while we were at the pool for the day well again in the middle of the night loud squealing we would have to lift the back of toilet lid and pull on flapper to stop this went on for 3 nights asked to change rooms we had ocean view but nothing available to change anywhere 😡 so finally we said we are staying in the room until maintenance comes with a new flapper to install and fix hot water we waited over 2 hours and finally he arrives and we said did you bring a new flapper? No is that what it is OMG!! Couldn’t do anything about hot water it was several buildings they said we felt blessed because other hotel guests had backups of random sewage. Just stay somewhere else enjoy your trip to Cabo we go about 4 times a year and love it !! Stay at Le Blanc excellent we also love the Marina area hotels and Hyatt Ziva.. You work to hard to waste your money the only thing nice about it was the ocean pool and food at pool area only !!
Séjour de 5 nuits en novembre 2023
Réponse de Chief Concierge le 26 janv. 2024
Dear Cinthya.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

8/10 Bien

Erin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a beautiful resort with fantastic staff. The views are spectacular all around the property. Didn’t appreciate the “timeshare pitch” we received right after checking-in though.
Séjour de 4 nuits en janvier 2024
Réponse de Chief Concierge le 20 janv. 2024
Dear Erin,Thank you so much for your kind review, this is very important for us.Warm regards

10/10 Excellent

Griselda

Séjour de 2 nuits en janvier 2024
Réponse de Chief Concierge le 20 janv. 2024
Dear Ms Griselda,Thank you so much for your kind review, this is very important for us.Warm regards

4/10 Médiocre

Lily

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en janvier 2024
Réponse de Chief Concierge le 15 janv. 2024
Dear Lily.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

6/10 Satisfaisant

ezequiel saad

Voyage en famille avec de jeunes enfants
Séjour de 4 nuits en janvier 2024
Réponse de Chief Concierge le 10 janv. 2024
Dear Mr. Ezequiel, Thank you for choosing Hacienda Encantada Resort & Residences for your upcoming vacation.Regards,

4/10 Médiocre

david

The rooms are cold there’s no hot water and room service stinks and they nickel dime you
Séjour de 6 nuits en décembre 2023
Réponse de Chief Concierge le 31 déc. 2023
Dear Mr. David, Thank you for choosing Hacienda Encantada Resort & Residences for your upcoming vacation.Regards,

4/10 Médiocre

MARIA CITLALITL

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
La propiedad esta lejos del centro, y no cuenta con playa, el paquete all inclusive es malo y el dia que haces checkout, ya no puedes consumir nada a menos que pagues De verdad es la primera vez que me pasa
Séjour de 4 nuits en décembre 2023
Réponse de Equipo Gerencial le 30 déc. 2023
Estimado huésped,Lamentamos sinceramente las molestias que haya experimentado durante su estancia. Agradecemos sus comentarios y tomaremos en cuenta sus observaciones. Valoramos su retroalimentación, ya que nos ayuda a mejorar nuestros servicios y atender las expectativas de nuestros huéspedes. Esperamos que considere brindarnos otra oportunidad para servirle en el futuro y ofrecerle una estancia más placentera.Atentamente,Natasha y Gerardocontenido@mexicograndhotel.comgmartinez@haciendaencantada.com

2/10 Horrible

Olrich

Séjour de 6 nuits en décembre 2023
Réponse de Chief Concierge le 29 déc. 2023
Dear Olrich.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

4/10 Médiocre

stephen

Les points forts : Personnel et service
Les points faibles : Équipements
we looked at going to Cabo. using expedia we marked 'all-inclusive'. most of placed had a small vip box, only the higher priced placed didn't. we selected Hacienda Encantada Resortfor the 'ail-inclusive option. when we got there we were told 'all-inclusive' was not part of the price. i guess it was bait and switch. after caliing for two hours to expedia, it was said not an option. they did ask for a screen shot of it. we sent two over and still we were told it was not an option. the restaurants at the resort were expensive. this was not first time with issues with expedia trips. WE WILL NEVER USE OR RECOMMEND EXPEDIA AGAIN
Séjour de 5 nuits en décembre 2023
Réponse de Chief Concierge le 15 déc. 2023
Dear Stephen.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

6/10 Satisfaisant

Terry Lynn

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was aged. Toilet.paper holder laying on the floor. Loud. Adjoining room kept trying to open the door. Pool was so dirty
Réponse de Chief Concierge le 6 févr. 2024
Dear Terry.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

2/10 Horrible

Michael

Séjour de 4 nuits en décembre 2023
Réponse de Chief Concierge le 15 déc. 2023
Dear Michael.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

10/10 Excellent

Luz Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Chief Concierge le 15 déc. 2023
Dear Luz Maria,Thank you so much for your kind review, this is very important for us.Warm regards

10/10 Excellent

Isabelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a room in the Encanta building. Ground floor which we love. Room was comfortable but bathroom could use a little love :) The resort itself is wonderful! Fantastic restaurants and service, beautiful views and great pools. Perfect spot to watch sunrise and sunsets! Nice and well-equipped gym as well as a laundromat. A few tennis/pickleball courts, beach volleyball and putting greens. A shuttle goes to Cabo every couple of hours but you will need a car to go to San Jose. Will definitely be back.
Séjour de 5 nuits en novembre 2023
Réponse de Social Media Department, le 7 déc. 2023
Dear Isabelle, We're so happy to hear you had a pleasant experience and that you've made friends while staying at your Home Sweet Hacienda, after all, we're all a big, great family!.Warm regards.

2/10 Horrible

Steven

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Customer service was terrible. We were not given the room that was promised. They were not helpful and friendly at the checking point. Service in the restaurants was slow and specially when you called down to get something send to your room it took multiple calls. We waited 4 1/2 hrs. to be able to get in our room at one point because the door indicador was red and the key would not work. The golf cart guys and the housekeepers were the nicest. The elevator stopped working and by the time we left had to carry the bags down 3 floors. Had a hard time making a dinner reservation. By the time we got one they would tell us they would try to squeeze us in but when we got to the restaurant there was no one there. “Squeeze us in” that was BS. The hotel was nice but unfortunately the staff was not.
Séjour de 4 nuits en novembre 2023
Réponse de Chief concierge le 28 nov. 2023
Dear Steven,We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services, May you be so kind to share me your full name & cell phone in order to locate your reservation please?Sincerely

4/10 Médiocre

Santiago

Séjour de 2 nuits en novembre 2023
Réponse de Chief concierge le 24 nov. 2023
Estimado Santiago,Muchas gracias por su review, esto es muy importante para nosotros.Muchas gracias

10/10 Excellent

Thomas

Séjour de 5 nuits en novembre 2023
Réponse de Chief concierge le 30 nov. 2023
Dear Thomas,Thank you so much for your kind review, this is very important for us.Warm regards

10/10 Excellent

Shuli

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en octobre 2023
Réponse de Chief concierge le 3 nov. 2023
Dear Shuli,Thank you so much for your kind review.Warm regards.

10/10 Excellent

cyrusxtb

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
En la propiedad me gustó todo está muy bonita todas sus instalaciones falta un poco de mantenimiento el agua no sale caliente y la refri no para de enfriar el extractor del baño muy sucio se reporto a mantenimiento y no lo atendieron
Séjour de 3 nuits en octobre 2023
Réponse de Chief concierge le 30 oct. 2023
Estimado Cyrusxtb,Muchas gracias por sus comentarios, trabajaremos con sus sugerencias con mucho gusto.

6/10 Satisfaisant

Elizabeth

Voyage en famille, Voyage en couple
Les points forts : Propreté
All inclusive is nice however everyone asking for tips and trying to sell timeshare is annoying. The property is older and needs some upgrading
Séjour de 5 nuits en octobre 2023
Réponse de Chief concierge le 28 oct. 2023
Dear Elizabeth,Thank you so much for your comments, these are very important for us.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great resort
Séjour de 3 nuits en septembre 2023
Réponse de Chief concierge le 17 oct. 2023
Dear John,Thank you so much for your kind review, this is very important for us,Warm regards.

10/10 Excellent

Victor

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
all employees are friendly, great food and drinks, and a beautiful structure
Séjour de 5 nuits en octobre 2023
Réponse de Chief concierge le 12 oct. 2023
Dear Victor,Thank you so much for your kind comment, this is very important for us,Warm Regards.

8/10 Bien

Moises

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful ocean view. Staff are friendly and attentive to the customer needs. Possibly a little music at the pool would be nice to create a bit of ambiance. But if you’re looking for a resort to relax this is a great choice.
Séjour de 4 nuits en octobre 2023
Réponse de Chief concierge le 11 oct. 2023
Dear Moises,Thank you so much for your comments, these are very important for us, we will keep in mind your suggestion.Warm regards,

10/10 Excellent

Bridgette Leigh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a nice place and the staff was enthusiastic and made the experiences memorable.
Séjour de 5 nuits en octobre 2023
Réponse de Chief concierge le 8 oct. 2023
Dear Bridgette Leigh,Thank you so much for your beautiful comment, we are working day by day for you.Warm regards

10/10 Excellent

Nicky

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
Réponse de Chief concierge le 26 sept. 2023
Dear Nicky,Thank you so much for your comment, It helps us a lot!Warm regards,

2/10 Horrible

Ashleigh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Huge sprawling property; if it’s busy that can be an issue for check in plus getting to your room.
Séjour de 1 nuit en août 2023
Réponse de Chief Concierge le 13 août 2023
Dear Ashleigh.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

10/10 Excellent

diana cristina ñustes

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Genial, el mejor lugar para pasar las vacaciones
Séjour de 2 nuits en juillet 2023
Réponse de Chief Concierge le 31 juil. 2023
Agradecemos mucho sus comentarios y nos encanta saber que sus vacaciones fueron geniales, esperamos verles pronto.Saludos desde su segunda casa Hacienda Encantada Resorts & Residences.Saludos!!

10/10 Excellent

Rachel Marie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was so friendly. The food and drinks were excellent. The room was spacious and clean. We had a beautiful view!
Séjour de 4 nuits en juillet 2023
Réponse de Chief Concierge le 29 juil. 2023
Thank you for your feedback. Your comments are very important to us. We hope to see you soon again.With warm regards,

6/10 Satisfaisant

Benjamin

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en juillet 2023
Réponse de Chief Concierge le 24 juil. 2023
Thank you very much for your feddback, is very important to us. We hope to see you soon again at your second home Hacienda Encantada.With warm regards

10/10 Excellent

Karen i

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Chief Concierge le 24 juil. 2023
Thank you very much for your feddback, is very important to us. We hope to see you soon again at your second home Hacienda Encantada.With warm regards

10/10 Excellent

Irene

Séjour de 2 nuits en juillet 2023
Réponse de Chief Concierge le 8 août 2023
Dear Irene,Thank you so much for your comment, will be a pleasure for us to welcome you back soon.Warm regards,David Medina.

10/10 Excellent

CELESTE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente!
Excelente la estancia, el hotel es muy bonito, la comida y bebidas muy ricas el personal es amable y atento, sin dudas volveré a hospedarme.
Séjour de 2 nuits en juillet 2023
Réponse de Chief Concierge le 19 juil. 2023
Estimada Srita Celeste.Apreciamos mucho su retroalimentación, nos ayuda a ser mejores cada día, esperamos verla pronto de vuelta aquí en su segunda casa Hacienda Encantada.Nos vemos pronto... ya la extrañamos... !!!

10/10 Excellent

Mark, Keller

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is one of the most beautiful facilities with amazing views of the ocean. Definitely recommend getting the dining plan as there are not a lot of dining options nearby. The staff were friendly. There is no immediate beach access, but you can sit on the shore by the rocks. The pools are amazing as well. You need to take golf carts to get around, but they run often. Good choice overall.
Séjour de 2 nuits en juillet 2023
Réponse de Chief Concierge le 19 juil. 2023
Thank you for your feedback. Your comments are very important to us. We hope to see you soon again.With warm regards,

4/10 Médiocre

Rachelle

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Réponse de Chief Concierge le 19 juil. 2023
Thank you for your feedback. Your comments are very important to us. We Hope to see you soon again.With warm regards,

4/10 Médiocre

anuj

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The brainless front desk have us a room right in front of the only area in the resort that plays loud music late into the night. We were traveling with a 3 year old! Luckily we were there for only one night but the terms and conditions the front desk was running through seemed absurd. It pretty much means you can eat at one of two places on site and all sorts of other nonsense. The restaurant staff were nice and housekeeping was kind but is never stay at this place again. Oh, did I mention they damaged our rental car? I didn't notice this till after we left but i wasn't going to go back to this place. Lastly, the pushy timeshare guy asking for my name and room number just felt so scammy and low budget. I guess scammy and low budget are good ways to describe this place.
Séjour de 1 nuit en juin 2023
Réponse de Chief Concierge le 5 juil. 2023
HelloWere sorry to hear that your experience was not 100% pleasant. Your feedback is very important to us, we will try to our best to imprive our services.With warm regards

6/10 Satisfaisant

kimberly

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Staff were not super helpful or friendly. One staff would tell you on thing and another a different story. Room had ants in bathroom and bathroom Room sliding balcony door did not lock nor did the screen door Phone buttons did not work you have to press 0 for operator only We traveled with our 9 year old daughter to Cabo. One day we came back to room and they left an adult pleasure kit in our room. Absolutely ridiculous
Séjour de 6 nuits en juin 2023
Réponse de Chief concierge le 12 juin 2023
We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely

10/10 Excellent

sabrina

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The views are breathtaking and the service was great. There is zero nightlife, it would be nice to have a DJ play music in one of the many areas, but the resort is pretty much asleep at 9 pm.
Séjour de 4 nuits en mai 2023
Réponse de Chief concierge le 24 mai 2023
Thank you very much for your feedback. Your comments are important to us. Sincerely