We apologize for the first impression you may have at our hotel, our priority is to provide excellent customer service throughout your stay and you should be assured that we will discuss your concerns with all members of the departments involved to not only identify but react and resolve. . such incidents.

Merci pour vos gentils commentaires et sachant que vous avez aimé l'hôtel, la nature, nous ferons un suivi auprès des vendeurs du spa. Merci d'avoir choisi Sandos Caracol.

Merci beaucoup d'avoir partagé votre expérience avec nous et de savoir que j'apprécie les toboggans, mais surtout que vous n'avez eu aucun problème à utiliser l'application pour réserver nos différents restaurants et le service que nous proposons. Sur la plage, nous sommes devant un magnifique récif accessible, mais il s'agit d'une ressource naturelle que nous ne pouvons pas modifier car nous travaillons constamment à prendre soin de notre environnement. Cela ne veut pas dire que nous négligeons la zone, puisque nous travaillons constamment à son nettoyage et à son entretien.

Estimado Cedric. Que gusto y placer nos da saber que fue de su total satisfacción el hotel y sobre todo que logramos cumplir con sus espectativas.

Estimado Alfredo. Agradecemos el tiempo que dedico a dar su puntuación, para nosotros es muy importante. Gracias por su elección en Sandos Caracol.

Dear Annick. We appreciate the time you spend giving your score, we hope to host you again in the future and we appreciate your choice at Sandos Caracol.

Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.

Todos los comentarios de nuestros huéspedes son de suma importancia para nosotros, ya que estos nos ayudan a reconocer áreas de oportunidad y así mismo trabajar en estas para lograr la satisfacción total de nuestros huéspedes.

We hope to have the honor of serving you in the future.

Unfortunately, our beach is not swimmable as most of the beaches in Los Cabos, we regret that this has caused an inconvenience.

Dear Stephan,Thank you very much for sending us your comments, we apologize if your experience at Sandos Caracol did not live up to your expectations, our main goal as hotel professionals is to make our guests conclude their stay with unforgettable memories and unique experiences. We are very sorry we were not able to achieve this with you.Unfortunately our beaches are not like those of Los Cabos, we are in front of a wonderful reef, which can be accessed, however this is a natural resource that we can not alter as we work constantly in the care of our environment. This does not mean that we neglect the area, as we are constantly working on its cleanliness and care.We reiterate our sincere apologies for the inconvenience caused during your stay, we hope you can give us a second opportunity to demonstrate the quality of service that characterizes us.Best regards.

Dear Catherine,Thank you very much for your review. We are sorry that you did not enjoy 100% of our services.We would love to welcome you again on your next stay with us and show you the quality of services that characterize us!If you have any special request please do not hesitate to contact us.We reiterate our sincerest apologies.Best regards.

Dear Guest,On behalf of the Sandos Caracol family, I thank you for commenting about the experiences lived while in our hotel. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. Kindest Wishes.

Dear Lounes,On behalf of the Sandos Caracol family, I thank you for commenting about the experiences lived while in our hotel. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. Kindest Wishes.

Dear Yann,I would like to thank you for posting this kind review, and sharing the experience you had during your stay. We are glad to know that our services exceeded your holiday expectations.We thank you for highlighting our attributes as well as your recommendations. We hope to have the honor of serving you in the future. Kindest Wishes.

Dear Michelle,I would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. We are glad to know that our services exceeded your holiday expectations.Unfortunately our beaches are not like those of Los Cabos, we are in front of a wonderful reef, which can be accessed, however this is a natural resource that we can not alter as we work constantly in the care of our environment. This does not mean that we neglect the area, as we are constantly working on its cleanliness and care.We thank you for highlighting our attributes as well as your recommendations. We hope to have the honor of serving you in the future. Kindest Wishes.

Dear Ronald,On behalf of the SandosCaracol family, I thank you for commenting about the experiences lived while in our hotel. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. Kindest Wishes.

Dear Chamberlain,I would like to thank you for posting this kind review, and sharing the experience you had during your stay. We thank you for highlighting our attributes as well as your recommendations. We hope to have the honor of serving you in the future. Kindest Wishes.

Dear Aurélie, I would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations. We hope to have the honor of serving you in the future. Best regards.

Dear Hamza, Thank you for your evaluation, we are glad to see that you've had a pleasant stay and hope to serve you again in the future. Regards.

Chère Claire, Nos vos remercions pour vos gentils commentaires et sommes heureux de lire que vous avez eu des agréables vacances. Cordialement.

Cher David, Nous apprécions beaucoup vos commentaires et nous vous assurons que nous les prenons très au sérieux afin d'améliorer notre service et nos installations. Nous esperons vous revoir bientôt! Cordialement.

Dear MiguelDear Guest,Thank you for your comments, we sincerely regret your feeling that there were problems with maintenance and cleanliness during your stay. We are addressing these issues and will take the necessary steps to improve.Thank you for bringing this to our attention.Sincerely,Ilse Jordan, Web Relations.

We want to thank you very much for sharing with us your comments regarding your recent stay at our hotel, it was truly a delight to have been your host and we hope that our services and work team lived up to your expectations.

We want to thank you very much for sharing with us your comments regarding your recent stay at our hotel, it was truly a delight to have been your host and we hope that our services and work team lived up to your expectations.

We would have liked to know your detailed comments about your recent stay at our hotel complex. They would certainly help us stay focused on customer satisfaction and meeting our hotel standards.It's a shame we didn't exceed your expectations; Please accept our sincerest apologies, it certainly does not reflect the commitment and quality we have exhibited for many years.

¡Muchas gracias por su comentario! Nos alegra mucho saber que disfrutaron de su estadía en nuestro hotel y que sus hijos se divirtieron tanto con las actividades para niños. Lamentamos la afectación que tenemos de playa, pero esperamos que haya disfrutado de la naturaleza que rodea nuestras instalaciones. ¡Esperamos tener la oportunidad de recibirlos nuevamente en el futuro!

Nos disculpamos por la primera impresión que puedo tener en nuestro hotel, nuestra prioridad es brindar un excelente servicio al cliente durante toda su estadía y debe estar seguro que analizaremos sus inquietudes con todos los miembros de los departamento involucrados para no solo identificar sino reaccionar y resolver dichas incidencias.

Que maravilloso gusto para nosotros saber que disfrutó plenamente de unas maravillosas vacaciones, es un verdadero orgullo, pues nos hace sentir llenos de energía para continuar trabajando día a día para brindar el mejor servicio.Al mismo tiempo apreciamos mucho sus comentarios para mejorar algunos de nuestros servicios, es por comentarios como los de usted que podemos mejorar todos los aspectos del resort.

What a wonderful pleasure for us to know that you fully enjoyed a wonderful vacation, it is a true pride, as it makes us feel full of energy to continue working every day to provide the best service.At the same time we greatly appreciate your comments to improve some of our services, it is through comments like yours that we can improve all aspects of the resort.