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Avis sur Wyndham Grand Cancun All Inclusive Resort & Villas

4 out of 5
Wyndham Grand Cancun All Inclusive Resort & Villas
Blvd. Kukulkan, L-48 KM. 16.5 M.53, Cancun, QROO

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 1420 avis sur 2826." "
Note des voyageurs de 8 (Bien), d’après 728 avis sur 2826." "
Note des voyageurs de 6 (Satisfaisant), d’après 344 avis sur 2826." "
Note des voyageurs de 4 (Médiocre), d’après 182 avis sur 2826." "
Note des voyageurs de 2 (Horrible), d’après 152 avis sur 2826." "

9,0/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Mario

Séjour de 7 nuits en janvier 2024
Réponse de Wyndham Grand Cancún le 19 janv. 2024
Dear Mario, We appreciate your rating about Wyndham Grand Cancún, we are working and hope to see you back very soon!!SincerelyAdrian IbarraGeneral manager

10/10 Excellent

rolando antonio

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La nourriture était excellente rien à dire sur la propreté et beaucoup de bon service. L’hôtel est impeccable et encore la nourriture super bonne
Séjour de 4 nuits en décembre 2023
Réponse de Wyndham Grand Cancún le 9 janv. 2024
Dear Rolando, I hope this message finds you well. I wanted to take a moment to thank you for sharing your experience at the Wyndham Grand Cancun. It's great to hear that you had a wonderful stay and that our team was able to exceed your expectations. At Wyndham Grand Cancun, we strive to provide exceptional service to all of our guests, and your feedback is essential to help us continue to improve. We appreciate your time and thank you for choosing to stay with us.Please don't hesitate to reach out if you have any further comments or questions. We hope to have the pleasure of welcoming you back soon.Best regards,Adrian IbarraGeneral Manager

6/10 Satisfaisant

cynthia

Voyage en famille
Peut mieux faire
Hôtel isolé, pas d’ascenseur, le ménage et la propreté ne sont pas au rdv . Draps et serviettes tachées , trouées. En revanche très bonne literie.
Séjour de 8 nuits en août 2023
Réponse de Daniel Pantaleon le 30 août 2023
Cher Cynthia,Nous vous remercions pour vos commentaires concernant votre séjour. Nous sommes désolés des désagréments que vous avez rencontrés et prenons note de vos observations pour nous améliorer. Nous espérons que vous envisagerez de nous rendre visite à nouveau pour vous offrir une expérience plus satisfaisante.

8/10 Bien

DANIEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 11 nuits en juin 2023
Réponse de Daniel le 29 juin 2023
Hi Daniel,Thank you for taking the time to rate us, hope to see you soon.

2/10 Horrible

Manuel Eugenio

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Alert covid, pas de trop de restrictions sanitaires. Je suis parti apres une nuit.
Séjour de 10 nuits en octobre 2021
Réponse de gm le 4 nov. 2021
Dear Manuel Eugenio, We are very sorry you felt this way. We are actually following the Covid ptocols estipulated by the gaverment at this time. I hope you come back again in the future. Sincerely, Siomara Chavez

10/10 Excellent

Yesenia

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Had easy access to the beach. The staff were nice too.
Séjour de 5 nuits en mai 2024

10/10 Excellent

Octavio

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo muy bueno y buen servicio gracias
Séjour de 4 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 28 mai 2024
Thank you very much for your kind review.We really appreciate your feedback, please rest assured that I will share this with our team to continue motivating them to give you the service you deserve and that we are accustomed to offering.Kind regards.

10/10 Excellent

Irene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 28 mai 2024
Thank you very much for your kind rating. We really appreciate it, rest assured that I will share them with our team to motivate them to continue providing the quality and service that characterizes us.Best Regards.

10/10 Excellent

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to hang out and relax
Séjour de 5 nuits en février 2024
Réponse de Wyndham Grand Cancún le 27 mai 2024
Thank you very much for your kind review.We really appreciate your comments, rest assured that I will share them with our team to encourage us to continue serving you as you deserve in the future.

10/10 Excellent

Nata

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
clean beach, nice stuff, tasty food
Séjour de 8 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 27 mai 2024
Thank you very much for your kind review.We really appreciate your comments, rest assured that I will share them with our team to encourage us to continue serving you as you deserve in the future.

10/10 Excellent

Fiorella, Miami

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good service
Séjour de 3 nuits en avril 2024
Réponse de Wyndham Grand Cancún le 27 mai 2024
Thank you very much for your kind review.We really appreciate your comments, rest assured that I will share them with our team to encourage us to continue serving you as you deserve in the future.

6/10 Satisfaisant

Ruaa

Hotel so far not bad, it’s for alder groups. Young people shouldn’t rent here. No night activities/ music or fun stuff to do for young groups. Mix drinks /alcohol 0/10 maybe You should do straight liquor instead of any mix drinks. Now we come to the worst thing in this hotel !!! THE FOOD!! Omg you’re in Mexico and nothing I mean nothing had taste. Literally we ate out for three days, the All Inclusive deal is not worth it here.
Séjour de 3 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 27 mai 2024
First of all, we would like to thank you for choosing Wyndham Grand Cancun as your vacation destination and for taking the time to bring your disagreement to our attention.Your feedback is very important to us because it gives us the opportunity to better understand the areas we need to focus on in order to offer our guests the best experience. It also allows us to know the services that our guests enjoy the most and, therefore, we can continue working in that direction to achieve our vision, which is to create memorable experiences.However, we hope that, despite the inconveniences, you can give us the opportunity to welcome you again to provide you with the best vacation with the attention to detail that characterizes us.Best Regards.

10/10 Excellent

Ma Jinky

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 27 mai 2024
Thank you very much for your kind rating. We really appreciate that, rest assured that I will share them with our team to continue motivating them to continue offering the good service that characterizes us.Best Regards.

4/10 Médiocre

HECTOR

Les points faibles : Personnel et service
Séjour de 4 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 27 mai 2024
Dear Karina Garcíal BernalWe appreciate you taking the time to rate your stay at the hotel, but we would like to know a little more about the points that did not reach your total satisfaction, in order to follow up with our staff and maintain the standards that characterize us.Without further ado for the moment, Best regards.

6/10 Satisfaisant

Steven, Albany

Voyage en famille
Les points forts : Personnel et service et équipements
Most of the staff was very nice and professional but it was a few rude ones. I had a few problems with my room but they did come right away and fixed a couple of issues. WiFi service not great. The food could be better and the selection of food. Me and my family made the best out of our stay we still enjoyed ourselves.
Séjour de 3 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 27 mai 2024
First of all, we would like to thank you for choosing Wyndham Grand Cancun as your vacation destination and for taking the time to bring your disagreement to our attention.Your feedback is very important to us because it gives us the opportunity to better understand the areas we need to focus on in order to offer our guests the best experience. It also allows us to know the services that our guests enjoy the most and, therefore, we can continue working in that direction to achieve our vision, which is to create memorable experiences.However, we hope that, despite the inconveniences, you can give us the opportunity to welcome you again to provide you with the best vacation with the attention to detail that characterizes us.Best Regards.

6/10 Satisfaisant

ANGIE

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 4 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 27 mai 2024
Dear Karina Garcíal BernalWe appreciate you taking the time to rate your stay at the hotel, but we would like to know a little more about the points that did not reach your total satisfaction, in order to follow up with our staff and maintain the standards that characterize us.Without further ado for the moment, Best regards.

10/10 Excellent

Shujauddin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They had alot of activities going on and special kids club. no shortage of sitting lots of Cabana and easy chairs
Séjour de 5 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 27 mai 2024
Thank you so much for your kindly review.We really appreciate your comments, rest assured that i will be sharing this with our team in order to improve the experience of our guests.Best Regards.

10/10 Excellent

ALAIN j, north las vegas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff.great resort.amazing experience.
Séjour de 6 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 27 mai 2024
Thank you very much for your kind rating and your comments. We really appreciate that, rest assured that I will share them with our team to continue motivating them to continue offering the good service that characterizes us.Best Regards.

2/10 Horrible

Jessica

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Poor all inclusive service They wont serve unless you got a table and most of them got a bad attitude or simple wont respond you.
Séjour de 2 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 24 mai 2024
Please accept our most sincere apologies. Thank you for taking the time to write to us about your experience, this helps us improve and provide better service. We hope you had a comfortable return home.

8/10 Bien

Fawn Marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 27 mai 2024
Thank you very much for your kind rating. We really appreciate that, rest assured that I will share them with our team to continue motivating them to continue offering the good service that characterizes us.Best Regards.

10/10 Excellent

Miguel Marte

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing everything fine
Séjour de 2 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 27 mai 2024
Thank you very much for your kind rating and your comments. We really appreciate that, rest assured that I will share them with our team to continue motivating them to continue offering the good service that characterizes us.Best Regards.

8/10 Bien

Sau Ching Yuki

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So far so good, they tried to make difference in buffet, Mexican food is nice, but still not so much choice. Italian restaurant is nice. But you must make reservations for dinner, they don’t accept any walk in, even they have seats. House keeping come only the day before check out, even we didn’t agree with the policy of clean every 2 days. But, when I report to them missing house keeping service, appreciate they bring the towels in short. Kids club and pool is small, but enough for 3 year old kids, and good apart from the main pool. Not enough beach seat and umbrella in the main poolside or beach ( or you need to tips for the staff to open an umbrella for you in the beach). Hotel is generous to let you use the restaurants and facilities until 2pm after check out. Good for waiting for the evening flight
Séjour de 4 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 24 mai 2024
We really appreciate your comments, thank you for taking the time to write to us. This helps us continue to improve and we hope that you can give us the opportunity to serve you better on your next visit. We hope you had a happy return home.

4/10 Médiocre

Avion

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Sub par experience. This was our 2nd visit. The first room we were placed in which according to the guy at the front desk was an upgrade, room 1743 was so filthy. There was hair all over, the sheets the dusty carpet. All surfaces, table, etc was messy. I had to demand to be moved. We were then changed to another room by Maria, who ensured she checked the room prior to us moving. We were moved to room 1650. It was a better option compared to the first room we were placed in. Still noted hairs all over some of the pillows. La paloma's food was sub par the first night of our stay. Favorite dining experience was amazing at La vista! Their food was immaculate, and awesome customer service. Needless to stay i left the resort being sick from the dust and allergens in the room. I will not be back. Wyndham just lost another customer.
Séjour de 3 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 27 mai 2024
First of all, we would like to thank you for choosing Wyndham Grand Cancun as your vacation destination and for taking the time to bring your disagreement to our attention.Your feedback is very important to us because it gives us the opportunity to better understand the areas we need to focus on in order to offer our guests the best experience. It also allows us to know the services that our guests enjoy the most and, therefore, we can continue working in that direction to achieve our vision, which is to create memorable experiences.However, we hope that, despite the inconveniences, you can give us the opportunity to welcome you again to provide you with the best vacation with the attention to detail that characterizes us.Best Regards.

10/10 Excellent

Karen Nohemy

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I liked everything
Séjour de 3 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 23 mai 2024
Thank you very much for your comments, it has been a pleasure to receive you at Wyndham Grand Cancún All Inclusive Resort & Villas. We hope you had a happy return home.

8/10 Bien

tamara m, stoughton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pool
Séjour de 3 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 27 mai 2024
Thank you very much for your kind rating. We really appreciate that, rest assured that I will share them with our team to continue motivating them to continue offering the good service that characterizes us.Best Regards.

8/10 Bien

Jameson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 23 mai 2024
Thank you very much, it has been a pleasure to receive you at Wyndham Grand Cancún All Inclusive Resort & Villas. We hope you had a happy return home.

8/10 Bien

Ulyana V, KELLER

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This is a very average Cancun hotel. We enjoyed the beach and the pool area. There are several restaurants in the hotel, but all of them require a reservation for dinner. If you enjoy live music and entertainment, this hotel has very limited options.
Séjour de 7 nuits en avril 2024
Réponse de Wyndham Grand Cancún le 23 mai 2024
Thank you very much for your comments, it has been a pleasure to receive you at Wyndham Grand Cancún All Inclusive Resort & Villas. We hope you had a happy return home.

8/10 Bien

lirije

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Likes: Property looks as shown in pictures. Room was pretty. Balcony view of ocean was nice. Distance to "Down town" was good. They held activities here and there which broke up the monotony of the day. Staff available to help book adventures but they could have prepared us better for some outings. Dislikes: Food was mediocre as is in most of these resorts. Alcohol was trash as is the case in most resorts. Charging any amount of money, even $5, for room service is garbage. Charging $24 for sun screen in their general store is atrocious. Having a staff grab you after a long flight to coerce you into a time share trip during your stay etc is THE most annoying thing for someone on vacation. Their pushy and its not cute.
Séjour de 4 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 24 mai 2024
We sincerely apologize for any inconvenience you may have had. We really appreciate your feedback and thank you for taking the time to write to us. This helps us continue to improve and we hope you can give us the opportunity to serve you better on your next visit. We hope you had a happy return home.

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable
Séjour de 5 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 23 mai 2024
Thank you very much for your comments, it has been a pleasure to receive you at Wyndham Grand Cancún All Inclusive Resort & Villas. We hope you had a happy return home.

10/10 Excellent

Vyacheslav

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 23 mai 2024
Thank you very much, it has been a pleasure to receive you at Wyndham Grand Cancún All Inclusive Resort & Villas. We hope you had a happy return home.

10/10 Excellent

Ediesky

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place to stay on vacation
Séjour de 3 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 23 mai 2024
Thank you very much for your comments, it has been a pleasure to receive you at Wyndham Grand Cancún All Inclusive Resort & Villas. We hope you had a happy return home.

10/10 Excellent

Katie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our second time staying here, and for a reason! This hotel is truly a vacation! The staff is wonderful, the dining options are great, the sushi bar is incredible, the ocean view is beautiful, and we had no trouble getting Palapas with plenty of shade with chairs on the beach; totally included for no extra charge. The drinks are yummy, loved that Corona was on draft! Again, the staff is just incredible and make the stay truly so enjoyable. Will always stay here on our trips to Cancun!
Séjour de 5 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 24 mai 2024
Thank you very much! We really appreciate your feedback and thank you for taking the time to write to us. This helps us continue to improve and we hope you had a happy return home, see you soon!

2/10 Horrible

Zissy L

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
AC wasn’t working even tho we called 3 times to come fix it and they never came they stole my cell Phone and other belongings do not stay here
Séjour de 3 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 24 mai 2024
Please accept our most sincere apologies. Thank you for taking the time to write to us about your experience, this helps us improve and provide better service. We hope you had a comfortable return home.

10/10 Excellent

Kiara

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
i loved this resort.
Séjour de 3 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 23 mai 2024
Thank you very much for your comments! it has been a pleasure to receive you at Wyndham Grand Cancún All Inclusive Resort & Villas. We hope you had a happy return home.

8/10 Bien

Eman, cypress

Voyage en famille
Les points forts : Propreté et personnel et service
People and room were amazing
Séjour de 7 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 23 mai 2024
Thank you very much for your comments! it has been a pleasure to receive you at Wyndham Grand Cancún All Inclusive Resort & Villas. We hope you had a happy return home.

10/10 Excellent

Teodora Reyes

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place with lots of food choices. Our room is very nice with a view facing the pool and ocean.
Séjour de 5 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 23 mai 2024
Thank you very much for your comments! it has been a pleasure to receive you at Wyndham Grand Cancún All Inclusive Resort & Villas. We hope you had a happy return home.

8/10 Bien

Sameer, Bothell

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great buffet and food stalls in all inclusive hotel. Great stay for family with kids. Many pools, and drinks available close to ocean too. Room were cleaned properly daily.
Séjour de 5 nuits en mars 2024
Réponse de Wyndham Grand Cancún le 23 mai 2024
Thank you very much for your comments! it has been a pleasure to receive you at Wyndham Grand Cancún All Inclusive Resort & Villas. We hope you had a happy return home.

10/10 Excellent

Desiree

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fabulous place
Séjour de 4 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 23 mai 2024
Thank you very much for your comments! it has been a pleasure to receive you at Wyndham Grand Cancún All Inclusive Resort & Villas. We hope you had a happy return home.

10/10 Excellent

Vikas

Séjour de 4 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 23 mai 2024
Thank you very much, it has been a pleasure to receive you at Wyndham Grand Cancún All Inclusive Resort & Villas. We hope you had a happy return home.

10/10 Excellent

DIANA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All around great property!!
Séjour de 4 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 23 mai 2024
Thank you very much for your comments, it has been a pleasure to receive you at Wyndham Grand Cancún All Inclusive Resort & Villas. We hope you had a happy return home.

8/10 Bien

Robin

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shows every evening. Sushi bar by the ocean. Hot tub with a swim up bar right on the beach. They also have a great workout room with a spa.
Séjour de 6 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 23 mai 2024
Thank you very much for your comments! it has been a pleasure to receive you at Wyndham Grand Cancún All Inclusive Resort & Villas. We hope you had a happy return home.

10/10 Excellent

Maria

Voyage en famille
Les points forts : Propreté
The ice cream was a problem every day , no ice cream until 1 pm and just in the little cafeteria, restaurant no ice cream , the food in the buffet bar always could , I imagine the heat for the keep food hot on the bar Doesnt work
Séjour de 5 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 24 mai 2024
We sincerely apologize for the inconvenience. We really appreciate your comments and thank you for taking the time to write to us. This helps us continue to improve and we hope that you can give us the opportunity to serve you better on your next visit. We hope you had a happy return home.

10/10 Excellent

Roberto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is beautiful, as it is the service. We found no hidden catches and had a great time.
Séjour de 3 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 23 mai 2024
Thank you very much for your comments! it has been a pleasure to receive you at Wyndham Grand Cancún All Inclusive Resort & Villas. We hope you had a happy return home.

10/10 Excellent

Thelma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 23 mai 2024
Thank you very much, it has been a pleasure to receive you at Wyndham Grand Cancún All Inclusive Resort & Villas. We hope you had a happy return home.

10/10 Excellent

Javier

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Todo excelente
Séjour de 5 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 23 mai 2024
Muchas gracias por sus comentarios y valoración! Ha sido un placer servirles. Esperemos volver a verlos pronto y que hayan tenido un feliz retorno a casa.

4/10 Médiocre

Khalilullah

Voyage en famille, Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Very limited options here and they prioritize people who rent the beds over you, saw people in the beds order a snack and it was fine but if you aren’t in a bed don’t expect to order a small snack to your chair outside. Food was meh. Had to wait 1 hour for my food at da vinci and they weren’t busy. A lot of “Coco Bongo” sales people walking around and I don’t think they understand what no means.
Séjour de 5 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 24 mai 2024
We sincerely apologize for the inconvenience. We really appreciate your comments and thank you for taking the time to write to us. This helps us continue to improve and we hope that you can give us the opportunity to serve you better on your next visit. We hope you had a happy return home.

10/10 Excellent

Robin Rena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So we were celebrating our honeymoon so it was beautiful view and friendly workers. Gave us activitys. that was exciting and amazing good deal to. The ride from airport to get to hotel wasn't good at all. The rental fell through so we waited a hour to find a way to hotel . Out plan ride home was upsetting but they did reassign us which was reassuring. Do to us never travel out of the state I was upset crying ready to see my kids.
Séjour de 4 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 27 mai 2024
First and foremost, we would like to thank you for taking the time to write and share your feedback with the community. We are very glad to hear from you that we are able to meet your expectations. We hope to welcome you back in order to provide you the best holiday ever with the attention to detail which we are characterized for.

10/10 Excellent

Juanita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place to stay , food is great, staff was nice and respectful
Séjour de 3 nuits en avril 2024
Réponse de Wyndham Grand Cancún le 23 mai 2024
Thank you very much for your comments! it has been a pleasure to receive you at Wyndham Grand Cancún All Inclusive Resort & Villas. We hope you had a happy return home.

10/10 Excellent

Jose

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was incredible
Séjour de 3 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 24 mai 2024
Thank you very much for your comments, we are very happy that you had a happy vacation with us. It has been a pleasure serving you.

10/10 Excellent

Mizuki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had really fun here! Actually this was the first time to come resort place for us but we really glad to stay here! Everyone is so nice, we were able to choose food from various restaurants, the bartender was also amazing. I strongly recommend you to come here for your vacation! You’ll have so much fun and I’ll definitely come back here!
Séjour de 4 nuits en mai 2024
Réponse de Wyndham Grand Cancún le 23 mai 2024
Thank you very much for your comments! it has been a pleasure to receive you at Wyndham Grand Cancún All Inclusive Resort & Villas. We hope you had a happy return home.