Salle de banquet

Avis sur The Westin Resort & Spa, Cancun

4 out of 5
The Westin Resort & Spa, Cancun
Boulevard Kukulcan Km 20, Cancun, QROO

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 682 avis sur 1321." "
Note des voyageurs de 8 (Bien), d’après 327 avis sur 1321." "
Note des voyageurs de 6 (Satisfaisant), d’après 148 avis sur 1321." "
Note des voyageurs de 4 (Médiocre), d’après 72 avis sur 1321." "
Note des voyageurs de 2 (Horrible), d’après 92 avis sur 1321." "

8,6/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

diane

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Social Media Coordinator le 24 mars 2024
Dear Diane,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

8/10 Bien

Marie

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Social Media Coordinator le 5 déc. 2023
Dear Marie,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Yogmani

Séjour de 4 nuits en novembre 2023
Réponse de Social Media Coordinator le 15 déc. 2023
Dear Yogmani,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun

10/10 Excellent

Nora

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 17 nuits en novembre 2023
Réponse de Social Media Coordinator le 24 nov. 2023
Dear Nora,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well.

8/10 Bien

Jacqueline

Séjour de 5 nuits en septembre 2023
Réponse de Social Media Coordinator le 29 sept. 2023
Dear Jacqueline,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun. It was a pleasure to host you and we hope to have the chance again very soonBe well,

10/10 Excellent

Philomene deborah

Séjour de 1 nuit en septembre 2023
Réponse de Social Media Coordinator le 27 sept. 2023
Dear Philomene,On behalf of the entire hotel team, we want to thank you for sharing your comments with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 Excellent

Martine

Séjour de 1 nuit en mars 2023

10/10 Excellent

Isabelle

Séjour de 2 nuits en novembre 2022
Réponse de Social Media Coordinator le 15 nov. 2022
Dear Isabelle,Thank you for choosing The Westin Resort & Spa Cancun as your host for the most recent holidays.We are glad to know you had a relaxing 10 points experience with usLooking forward to seeing you again very soon to create new unforgettable memories.Be well,

2/10 Horrible

Brigitte

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Room doesn’t have black-out curtain. Bright day light comes in the room as early as 6:30 AM and wake you up.
Séjour de 6 nuits en août 2022
Réponse de Social Media Coordinator le 8 sept. 2022
Dear Brigitte, thank you for choosing The Westin Resort & Spa Cancun for your most recent holidays, and for taking the time to share your valued feedback with us. We aim to provide an enjoyable and relaxing atmosphere and exceed our valued guest's expectations by offering memorable experiences and we are profoundly sorry if this was not reflected in your stay. Once again, we are sorry for the inconveniences that occurred during your past stay with us. We thank you for your valued feedback and we hope to have the honor to serve you again whenever your travels bring you back to Cancun and could reinstate your trust in our services. Be well,

8/10 Bien

valerie

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en juillet 2022
Réponse de Social Media Coordinator le 2 août 2022
Estimada Valerie, gracias por elegir The Westin Resort and Spa Cancún como su destino para sus más recientes vacaciones. Estamos encantados de saber que tuvo una experiencia placentera con nosotros. Esperamos recibirle nuevamente muy pronto. Este bien,

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mensonger
À éviter de toute urgence, les photos ne reflètent vraiment pas la réalité. Hôtel très bruyant. L'attente est interminable juste pour un simple soda.
Séjour de 3 nuits en mai 2022
Réponse de Social Media Coordinator le 13 juin 2022
Dear guest, thank you for choosing The Westin Resort & Spa Cancun for your most recent holidays, and for taking the time to share your valued feedback with us. The experience you described is not characteristic of the level of service our associates strive to provide, we strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned the areas of improvement we need to reinforce, in order to provide the quality standards our guests expect from us. Once again, we are sorry for the inconveniences that occurred during your past stay with us. We thank you for your valued feedback and we hope to have the honor to serve you again whenever your travels bring you back to Cancun and could reinstate your trust in our services. Be well,

8/10 Bien

Jean-Marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien mais sans surprises…
Le Westin est une valeur sûre. Même le parfum du hall d’entrée est reconnaissable entre 1000. Seul bémol j’ai trouvé qu’un canapé et une table serait les bienvenus dans la chambre qui était immense !! Ça faisait un peu vide, la petite table amovible permettant à peine de poser mon ordinateur..
Séjour de 4 nuits en avril 2022
Réponse de Social Media Coordinator le 6 mai 2022
Dear Jean-Marc, thank you for choosing The Westin Resort & Spa Cancun during your most recent holidays. We are sorry to hear the layout of the room affected your experience with us. We thank you for your valued feedback and we hope to have the honor to serve you again whenever your travels bring you back to Cancun and could reinstate your trust in our services. Be well,

10/10 Excellent

Florent, SAULT LES RETHEL

Les points forts : Propreté et personnel et service
Qualité de l’accueil, emplacement, personnel très agréable et professionnel, propreté de la chambre
Séjour de 2 nuits en octobre 2021
Réponse de Social Media Coordinator le 11 oct. 2021
Dear Florent, thank you for choosing Westin Resort & Spa Cancun for your most recent family holidays. We aim to provide an enjoyable and relaxing atmosphere, and we are delighted to know you had a pleasant stay. Hopefully, you will come back soon to enjoy of a new unforgettable experience. Be well,

10/10 Excellent

Davee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 5 nuits en mai 2024
Réponse de Social Media Coordinator le 27 mai 2024
dear davee,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Roberto

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente!!
Séjour de 3 nuits en mai 2024
Réponse de Coordinador de redes sociales le 27 mai 2024
Estimado Roberto,Agradecemos nos haya elegido como su anfitrión en su más reciente visita al Caribe Mexicano. Estamos encantados de saber su estadía con nosotros haya sido placentera. Confiamos en que tendremos el honor de recibirles nuevamente en un futuro cercano.Esté bien

10/10 Excellent

Shaneidra

Les points forts : Propreté et infrastructures et conditions de l’hébergement
I loved the pools
Séjour de 3 nuits en mai 2024
Réponse de Social Media Coordinator le 27 mai 2024
Dear Shaneidra,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our pools. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Aisha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peaceful and serene
Séjour de 3 nuits en mai 2024
Réponse de Social Media Coordinator le 27 mai 2024
Dear Aisha, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good
Séjour de 6 nuits en mai 2024
Réponse de Social Media Coordinator le 27 mai 2024
Dear Jessica,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your stay at the Westin Resort & Spa, Cancun.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most: you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Hopefully, you will come back soon to enjoy a new unforgettable experience

6/10 Satisfaisant

marci

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you’re looking to party, this is not the location for you. It’s pretty much more like for retirement people. You have to beg for towels. The rooms do not look anything like the pictures I was really disappointed
Réponse de Social Media Coordinator le 26 mai 2024
Dear Marci,Thank you for your feedback, rest assured, guest comments are extremely important for us, as they allow us to identify areas of opportunity we may have and to work on improving the experiences that our valued Guests, like yourself, expect and deserve.

10/10 Excellent

Rocio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nos encantó la amabilidad del personal, muy atentos y muy serviciales. La playa hermosa y las instalaciones en buenas condiciones. Todo perfecto
Séjour de 1 nuit en mai 2024
Réponse de Social Media Coordinator le 25 mai 2024
Estimada Rocio,En nombre de todo el equipo del hotel, queremos agradecerle por compartir su comentario con nosotros durante su reciente estancia en el Westin Resort & Spa, Cancún.

10/10 Excellent

Xinlei

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Social Media Coordinator le 25 mai 2024
Dear Xinlei,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your stay at the Westin Resort & Spa, Cancun.

8/10 Bien

Rosiel

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Social Media Coordinator le 25 mai 2024
Dear Rosiel,On behalf of the entire hotel team, we want to thank you for sharing your comments with us during your recent stay at the Westin Resort & Spa, Cancun.

6/10 Satisfaisant

whitney

Voyage en famille
Les points forts : Personnel et service
Good
Séjour de 3 nuits en mai 2024
Réponse de Social Media Coordinator le 24 mai 2024
Dear Whitney,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

2/10 Horrible

Miguel Angel

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy mal servicio, no vale la pena. La gente que atiende no esta capacitada
Séjour de 4 nuits en mai 2024
Réponse de Coordinador de redes sociales le 23 mai 2024
Estimado Miguel Angel,Lamentamos mucho escuchar que tu experiencia no fue satisfactoria. Agradecemos tus comentarios y nos comprometemos a trabajar en la capacitación de nuestro personal para mejorar el servicio. Esperamos que nos des otra oportunidad en el futuro para brindarte una experiencia mejorada.Saludos

10/10 Excellent

Abraham

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Las vistas hacia la playa son extraordinarias. Su ubicación para nadar en el mar inmejorable
Séjour de 4 nuits en mai 2024
Réponse de Coordinador de redes sociales le 23 mai 2024
Estimado Abrham,¡Muchas gracias por su comentario! Nos alegra saber que disfrutó de las vistas hacia la playa y de nuestra ubicación privilegiada para nadar en el mar. Esperamos tener el placer de recibirlo nuevamente pronto.Esté bien.

10/10 Excellent

BABARA CHIOMA

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My family and I had such a great time at the Westin resort and spa. Super friendly and helpful staffs that made us feel at home. They were also very quick to respond to whatever issue we had…. We’ll definitely stay at Westin when next we visit again.
Séjour de 5 nuits en mai 2024
Réponse de Social Media Coordinator le 23 mai 2024
Dear Barba Chioma,Thank you for sharing your wonderful experience at The Westin Resort & Spa Cancun! We're delighted to hear that you and your family had a great time and felt at home thanks to our super friendly and helpful staff. It's fantastic to know that our team was quick to respond to any issues you had. We look forward to welcoming you back on your next visit!Be well

10/10 Excellent

Ana Barbara Matias

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente servicio
Séjour de 4 nuits en mai 2024
Réponse de Coordinador de redes sociales le 23 mai 2024
Estimada Ana Barbara Matias, Agradecemos nos haya elegido como su anfitrión en su más reciente visita al Caribe Mexicano. Estamos encantados de saber su estadía con nosotros haya sido placentera. Tenga la certeza que sus comentarios serán compartidos con nuestro equipo como motivación para continuar otorgando a nuestros huéspedes experiencias memorables. Confiamos en que tendremos el honor de recibirles nuevamente en un futuro cercano.Esté bien.

8/10 Bien

mayra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have a pretty good vacation, it is a good place to stay
Séjour de 3 nuits en mai 2024
Réponse de Social Media Coordinador le 22 mai 2024
Dear Mayra,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun.We are all pleased and honored with comments like yours.Looking forward to having the pleasure of welcoming you back to Cancun soon.Be Well.

10/10 Excellent

Yasmin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Social Media Coordinator le 22 mai 2024
Dear Yasmin,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Rocio

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ivan at the front desk was the best!! His guest service was first class
Séjour de 2 nuits en mai 2024
Réponse de Social Media Coordinator le 21 mai 2024
Dear Rocio,Thank you for your wonderful feedback! We're thrilled to hear that Ivan at the front desk provided you with first class service. We'll be sure to pass along your compliments to him. We look forward to welcoming you back for another exceptional stay!Be well

8/10 Bien

Laura Chamarra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No es el centro de la zona hotelera y es perfecto porque te permite descansar y estas a corta distancia de los mejores restaurantes de Cancún. Las instalaciones están muy bien. La zona de la alberca y playa, así como áreas comunes muy limpio todo. Perfecto porque solo a cierta hora tenían música y actividades ruidosas en la alberca así que te permite relajarte durante el día y dormir muy bien durante la noche. El desayuno incluido solo puede ser para dos personas aun que se hospeden 3 pero siempre puedes comprar el buffet o pedir a la carta. Lo único que no me gusto fue el baño, que no tiene extractor (para el vapor) y estaba algo sucia la regadera como de jabón pegado. De ahí en mas me encanto todo.
Séjour de 4 nuits en mai 2024
Réponse de Coordinador de redes sociales le 21 mai 2024
Estimada Laura Chamarra,¡Muchas gracias por tu comentario! Nos alegra saber que disfrutaste de la ubicación tranquila de nuestro hotel y de la cercanía a los mejores restaurantes de Cancún. Nos complace que encontraste nuestras instalaciones, así como la zona de la alberca y playa, en excelentes condiciones y limpias.Agradecemos tus observaciones sobre el baño y lamentamos los inconvenientes que experimentaste. Trabajaremos para mejorar estos aspectos y ofrecer una experiencia aún mejor en el futuro. En cuanto al desayuno, tomamos nota de tu comentario para evaluar posibles mejoras en nuestras políticas.Esperamos tener la oportunidad de darte la bienvenida nuevamente y que disfrutes de otra estancia relajante con nosotros. ¡Gracias por elegirnos!Saludos

8/10 Bien

Thomas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly
Séjour de 4 nuits en janvier 2024
Réponse de Social Media Coordinator le 20 mai 2024
Dear Thomas,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your stay at the Westin Resort & Spa, Cancun.

8/10 Bien

Cecile

Voyage en famille
Nice place.
Séjour de 3 nuits en mai 2024
Réponse de Social Media Coordinator le 20 mai 2024
Dear Cecile, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Mayreni

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy bonito hotel y assecible por el precio y tiene la facilidad de coger transporte al salir del hotel hay una parada de guagua que te lleva a todas parte de cancun , el personal muy amable aunque estubimos la mayor parte fuera del hotel me gusto lo volveria a quedar en el westin
Séjour de 4 nuits en mai 2024
Réponse de Social Media Coordinator le 20 mai 2024
Estimada Mayreni,En nombre de todo el equipo del hotel, queremos agradecerle por compartir su comentario con nosotros durante su reciente estancia en el Westin Resort & Spa, Cancún.

2/10 Horrible

Silvia

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Horrible el hotel. Esta viejo y solo servia un elevador de tres el cual se atoro y pasamos un susto terrible. Nadie ayudó Nunca volvería
Séjour de 2 nuits en mai 2024
Réponse de Social Media Coordinator le 19 mai 2024
Estimada Silvia,Pedimos una disculpa por los inconvenientes y esperamos nos de de una segunda oportunidad si sus viajes la traen de regreso a Cancun.

10/10 Excellent

MALIKA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was good. We really enjoyed the beach view.
Séjour de 1 nuit en mai 2024
Réponse de Social Media Coordinator le 19 mai 2024
Dear Malika,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your stay at the Westin Resort & Spa, Cancun.

8/10 Bien

Sheila Irish

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Personal muy atento y servicial, ubicación increíble las vistas
Séjour de 1 nuit en mai 2024
Réponse de Social Media Coordinator le 19 mai 2024
Estimada Sheila,En nombre de todo el equipo del hotel, queremos agradecerle por compartir su comentario con nosotros durante su reciente estancia en el Westin Resort & Spa, Cancún.

10/10 Excellent

Kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved the serenity and peacefulness of this property.
Séjour de 3 nuits en mai 2024
Réponse de Social Media Coordinator le 19 mai 2024
Dear Kimberly,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your stay at the Westin Resort & Spa, Cancun

10/10 Excellent

Steve

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the beach.
Séjour de 3 nuits en mai 2024
Réponse de Social Media Coordinator le 21 mai 2024
Dear Steve,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your stay at the Westin Resort & Spa, Cancun.

10/10 Excellent

Marco Antonio

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me encantan las albercas y en general todo el hotel. Soy cliente frecuente.
Séjour de 3 nuits en mai 2024
Réponse de Coordinador de redes sociales le 17 mai 2024
Estimado Marco Antonio, Agradecemos nos haya elegido como su anfitrión en su más reciente visita al Caribe Mexicano. Estamos encantados de saber su estadía con nosotros haya sido placentera y que haya disfrutado nuestras instalaciones. Tenga la certeza que sus comentarios serán compartidos con nuestro equipo como motivación para continuar otorgando a nuestros huéspedes experiencias memorables. Confiamos en que tendremos el honor de recibirles nuevamente en un futuro cercano.Esté bien

8/10 Bien

Iliana

Voyage en groupe, Voyage en couple
Les points forts : Équipements
The beach view was amazing and pools were awesome staff is great good service would recommend
Séjour de 1 nuit en mai 2024
Réponse de Social Media Coordinator le 16 mai 2024
Dear Iliana, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Yeidy

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 4 nuits en mai 2024
Réponse de Social Media Coordinator le 16 mai 2024
Dear Yeidy, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Cesar Omar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente totalmente recomendable
Séjour de 1 nuit en mai 2024
Réponse de Social Media Coordinator le 16 mai 2024
Estimado Cesar Omar,Agradecemos nos haya elegido como su anfitrión en su más reciente visita al Caribe Mexicano. Estamos encantados de saber su estadía con nosotros haya sido placentera. Tenga la certeza que sus comentarios serán compartidos con nuestro equipo como motivación para continuar otorgando a nuestros huéspedes experiencias memorables. Confiamos en que tendremos el honor de recibirles nuevamente en un futuro cercano.Esté bien

10/10 Excellent

Eleazar

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Westin was super nice and clean. Incredible views of the beach and staff very friendly and accomodating.
Séjour de 4 nuits en mai 2024
Réponse de Social Media Coordinator le 15 mai 2024
Dear Eleazar,Thank you for taking the time to share your feedback with us!We're thrilled to hear that you had a super nice and clean experience at our property. It's wonderful to know that you enjoyed the incredible views of the beach and found our staff to be very friendly and accommodating. Providing exceptional service and a memorable stay is what we strive for.We look forward to welcoming you back for another fantastic experience!Warm regards,

10/10 Excellent

Kadesha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like that you can take a taxi to the airport from this resort and they were able to accommodate me once I missed my flight.
Séjour de 1 nuit en mai 2024
Réponse de Social Media Coordinator le 15 mai 2024
Dear Kadesha, Thank you for sharing your experience with us!We're glad to hear that we were able to accommodate you when you missed your flight. Providing exceptional service, even in unexpected situations, is always our priority.We hope to welcome you back soon for another great stay!Best regards,

10/10 Excellent

Antoinette

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I recommend Westin Resort & Spa. Location on the beach was a plus for me. The restaurants were okay only because I'm a picky eater. My room was perfect! The staff was A1!!! Assisted me in the hotel. Scheduled shuttle service to airport. 10/10 will definitely stay here again.
Séjour de 3 nuits en mai 2024
Réponse de Social Media Coordinator le 15 mai 2024
Dear Antoinette,Thank you for recommending Westin Resort & Spa!We're thrilled to hear that you enjoyed your stay with us, especially the beachfront location and your perfect room. It's fantastic to know that our staff provided top-notch service and assisted you throughout your stay, including scheduling shuttle service to the airport.We can't wait to welcome you back for another 10/10 experience!Best regards,

10/10 Excellent

Eduviges

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Staff was great!
Séjour de 1 nuit en mai 2024
Réponse de Social Media Coordinator le 15 mai 2024
Dear Eduviges, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

8/10 Bien

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would go back again.
Séjour de 3 nuits en avril 2024
Réponse de Social Media Coordinator le 14 mai 2024
Dear Angela,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

8/10 Bien

Diana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is clean. It’s very private and quiet. The beach is easily accessed.some of the staff are very nice and others did not want to be bother with a question.
Séjour de 1 nuit en mai 2024
Réponse de Social Media Coordinator le 13 mai 2024
Dear Diana,Thank you for taking the time to share your feedback about your recent stay at The Westin Resort & Spa Cancun. We are delighted to hear that you found our hotel to be clean and enjoyed the private and quiet atmosphere. It's great to know that you found the beach easily accessible as well.We truly value your feedback regarding the staff interactions, and we apologize for any inconvenience you experienced. Please know that we take guest satisfaction seriously, and we will address your concerns with our team to ensure that all guests receive the attentive service they deserve.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Be well

10/10 Excellent

Hugo

Séjour de 6 nuits en mai 2024
Réponse de Social Media Coordinator le 13 mai 2024
Dear Hugo,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,