Avis sur The Westin Resort & Spa, Cancun
The Westin Resort & Spa, Cancun
Boulevard Kukulcan Km 20, Cancun, QROO
Avis
8,2
Très bien
8,6/10
Propreté
8,6/10
Personnel et service
8,2/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
23 mars 2024
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Social Media Coordinator le 24 mars 2024
Dear Diane,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.
8/10 Bien
Marie
Voyage en groupe
3 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Marie
Séjour de 2 nuits en novembre 2023
Réponse de Social Media Coordinator le 5 déc. 2023
Dear Marie,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,
10/10 Excellent
Yogmani
24 nov. 2023
Yogmani
Séjour de 4 nuits en novembre 2023
Réponse de Social Media Coordinator le 15 déc. 2023
Dear Yogmani,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun
10/10 Excellent
Nora
23 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nora
Séjour de 17 nuits en novembre 2023
Réponse de Social Media Coordinator le 24 nov. 2023
Dear Nora,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well.
8/10 Bien
Jacqueline
28 sept. 2023
Jacqueline
Séjour de 5 nuits en septembre 2023
Réponse de Social Media Coordinator le 29 sept. 2023
Dear Jacqueline,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun. It was a pleasure to host you and we hope to have the chance again very soonBe well,
10/10 Excellent
Philomene deborah
6 sept. 2023
Philomene deborah
Séjour de 1 nuit en septembre 2023
Réponse de Social Media Coordinator le 27 sept. 2023
Dear Philomene,On behalf of the entire hotel team, we want to thank you for sharing your comments with us during your recent stay at the Westin Resort & Spa, Cancun.
10/10 Excellent
Martine
24 mars 2023
Martine
Séjour de 1 nuit en mars 2023
10/10 Excellent
Isabelle
13 nov. 2022
Isabelle
Séjour de 2 nuits en novembre 2022
Réponse de Social Media Coordinator le 15 nov. 2022
Dear Isabelle,Thank you for choosing The Westin Resort & Spa Cancun as your host for the most recent holidays.We are glad to know you had a relaxing 10 points experience with usLooking forward to seeing you again very soon to create new unforgettable memories.Be well,
2/10 Horrible
Brigitte
Voyage en famille avec de jeunes enfants
5 sept. 2022
Les points forts : Personnel et service
Brigitte
Séjour de 6 nuits en août 2022
Réponse de Social Media Coordinator le 8 sept. 2022
Dear Brigitte, thank you for choosing The Westin Resort & Spa Cancun for your most recent holidays, and for taking the time to share your valued feedback with us. We aim to provide an enjoyable and relaxing atmosphere and exceed our valued guest's expectations by offering memorable experiences and we are profoundly sorry if this was not reflected in your stay. Once again, we are sorry for the inconveniences that occurred during your past stay with us. We thank you for your valued feedback and we hope to have the honor to serve you again whenever your travels bring you back to Cancun and could reinstate your trust in our services. Be well,
8/10 Bien
valerie
Voyage en famille
2 août 2022
Les points forts : Propreté et confort de la chambre
valerie
Séjour de 3 nuits en juillet 2022
Réponse de Social Media Coordinator le 2 août 2022
Estimada Valerie, gracias por elegir The Westin Resort and Spa Cancún como su destino para sus más recientes vacaciones. Estamos encantados de saber que tuvo una experiencia placentera con nosotros. Esperamos recibirle nuevamente muy pronto. Este bien,
2/10 Horrible
Voyageur vérifié
20 mai 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mensonger
Voyageur vérifié
Séjour de 3 nuits en mai 2022
Réponse de Social Media Coordinator le 13 juin 2022
Dear guest, thank you for choosing The Westin Resort & Spa Cancun for your most recent holidays, and for taking the time to share your valued feedback with us.
The experience you described is not characteristic of the level of service our associates strive to provide, we strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned the areas of improvement we need to reinforce, in order to provide the quality standards our guests expect from us. Once again, we are sorry for the inconveniences that occurred during your past stay with us. We thank you for your valued feedback and we hope to have the honor to serve you again whenever your travels bring you back to Cancun and could reinstate your trust in our services. Be well,
8/10 Bien
Jean-Marc
5 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien mais sans surprises…
Jean-Marc
Séjour de 4 nuits en avril 2022
Réponse de Social Media Coordinator le 6 mai 2022
Dear Jean-Marc, thank you for choosing The Westin Resort & Spa Cancun during your most recent holidays. We are sorry to hear the layout of the room affected your experience with us. We thank you for your valued feedback and we hope to have the honor to serve you again whenever your travels bring you back to Cancun and could reinstate your trust in our services. Be well,
10/10 Excellent
Florent, SAULT LES RETHEL
10 oct. 2021
Les points forts : Propreté et personnel et service
Florent
Séjour de 2 nuits en octobre 2021
Réponse de Social Media Coordinator le 11 oct. 2021
Dear Florent, thank you for choosing Westin Resort & Spa Cancun for your most recent family holidays. We aim to provide an enjoyable and relaxing atmosphere, and we are delighted to know you had a pleasant stay. Hopefully, you will come back soon to enjoy of a new unforgettable experience. Be well,
10/10 Excellent
Davee
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Davee
Séjour de 5 nuits en mai 2024
Réponse de Social Media Coordinator le 27 mai 2024
dear davee,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,
10/10 Excellent
Roberto
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roberto
Séjour de 3 nuits en mai 2024
Réponse de Coordinador de redes sociales le 27 mai 2024
Estimado Roberto,Agradecemos nos haya elegido como su anfitrión en su más reciente visita al Caribe Mexicano. Estamos encantados de saber su estadía con nosotros haya sido placentera. Confiamos en que tendremos el honor de recibirles nuevamente en un futuro cercano.Esté bien
10/10 Excellent
Shaneidra
27 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Shaneidra
Séjour de 3 nuits en mai 2024
Réponse de Social Media Coordinator le 27 mai 2024
Dear Shaneidra,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our pools. It was a pleasure to host you and we hope to have the chance again very soon.Be well,
10/10 Excellent
Aisha
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aisha
Séjour de 3 nuits en mai 2024
Réponse de Social Media Coordinator le 27 mai 2024
Dear Aisha, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,
10/10 Excellent
Jessica
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 6 nuits en mai 2024
Réponse de Social Media Coordinator le 27 mai 2024
Dear Jessica,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your stay at the Westin Resort & Spa, Cancun.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most: you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Hopefully, you will come back soon to enjoy a new unforgettable experience
6/10 Satisfaisant
marci
Voyage en couple
25 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
marci
Réponse de Social Media Coordinator le 26 mai 2024
Dear Marci,Thank you for your feedback, rest assured, guest comments are extremely important for us, as they allow us to identify areas of opportunity we may have and to work on improving the experiences that our valued Guests, like yourself, expect and deserve.
10/10 Excellent
Rocio
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rocio
Séjour de 1 nuit en mai 2024
Réponse de Social Media Coordinator le 25 mai 2024
Estimada Rocio,En nombre de todo el equipo del hotel, queremos agradecerle por compartir su comentario con nosotros durante su reciente estancia en el Westin Resort & Spa, Cancún.
10/10 Excellent
Xinlei
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Xinlei
Séjour de 2 nuits en mai 2024
Réponse de Social Media Coordinator le 25 mai 2024
Dear Xinlei,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your stay at the Westin Resort & Spa, Cancun.
8/10 Bien
Rosiel
23 mai 2024
Les points forts : Propreté et personnel et service
Rosiel
Séjour de 2 nuits en mai 2024
Réponse de Social Media Coordinator le 25 mai 2024
Dear Rosiel,On behalf of the entire hotel team, we want to thank you for sharing your comments with us during your recent stay at the Westin Resort & Spa, Cancun.
6/10 Satisfaisant
whitney
Voyage en famille
23 mai 2024
Les points forts : Personnel et service
whitney
Séjour de 3 nuits en mai 2024
Réponse de Social Media Coordinator le 24 mai 2024
Dear Whitney,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,
2/10 Horrible
Miguel Angel
Voyage en couple
23 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miguel Angel
Séjour de 4 nuits en mai 2024
Réponse de Coordinador de redes sociales le 23 mai 2024
Estimado Miguel Angel,Lamentamos mucho escuchar que tu experiencia no fue satisfactoria. Agradecemos tus comentarios y nos comprometemos a trabajar en la capacitación de nuestro personal para mejorar el servicio. Esperamos que nos des otra oportunidad en el futuro para brindarte una experiencia mejorada.Saludos
10/10 Excellent
Abraham
Voyage en famille
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Abraham
Séjour de 4 nuits en mai 2024
Réponse de Coordinador de redes sociales le 23 mai 2024
Estimado Abrham,¡Muchas gracias por su comentario! Nos alegra saber que disfrutó de las vistas hacia la playa y de nuestra ubicación privilegiada para nadar en el mar. Esperamos tener el placer de recibirlo nuevamente pronto.Esté bien.
10/10 Excellent
BABARA CHIOMA
Voyage en famille avec de jeunes enfants, Voyage en famille
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
BABARA CHIOMA
Séjour de 5 nuits en mai 2024
Réponse de Social Media Coordinator le 23 mai 2024
Dear Barba Chioma,Thank you for sharing your wonderful experience at The Westin Resort & Spa Cancun! We're delighted to hear that you and your family had a great time and felt at home thanks to our super friendly and helpful staff. It's fantastic to know that our team was quick to respond to any issues you had. We look forward to welcoming you back on your next visit!Be well
10/10 Excellent
Ana Barbara Matias
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ana Barbara Matias
Séjour de 4 nuits en mai 2024
Réponse de Coordinador de redes sociales le 23 mai 2024
Estimada Ana Barbara Matias, Agradecemos nos haya elegido como su anfitrión en su más reciente visita al Caribe Mexicano. Estamos encantados de saber su estadía con nosotros haya sido placentera. Tenga la certeza que sus comentarios serán compartidos con nuestro equipo como motivación para continuar otorgando a nuestros huéspedes experiencias memorables. Confiamos en que tendremos el honor de recibirles nuevamente en un futuro cercano.Esté bien.
8/10 Bien
mayra
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
mayra
Séjour de 3 nuits en mai 2024
Réponse de Social Media Coordinador le 22 mai 2024
Dear Mayra,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun.We are all pleased and honored with comments like yours.Looking forward to having the pleasure of welcoming you back to Cancun soon.Be Well.
10/10 Excellent
Yasmin
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yasmin
Séjour de 4 nuits en mai 2024
Réponse de Social Media Coordinator le 22 mai 2024
Dear Yasmin,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,
10/10 Excellent
Rocio
Voyage en groupe
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rocio
Séjour de 2 nuits en mai 2024
Réponse de Social Media Coordinator le 21 mai 2024
Dear Rocio,Thank you for your wonderful feedback! We're thrilled to hear that Ivan at the front desk provided you with first class service. We'll be sure to pass along your compliments to him. We look forward to welcoming you back for another exceptional stay!Be well
8/10 Bien
Laura Chamarra
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura Chamarra
Séjour de 4 nuits en mai 2024
Réponse de Coordinador de redes sociales le 21 mai 2024
Estimada Laura Chamarra,¡Muchas gracias por tu comentario! Nos alegra saber que disfrutaste de la ubicación tranquila de nuestro hotel y de la cercanía a los mejores restaurantes de Cancún. Nos complace que encontraste nuestras instalaciones, así como la zona de la alberca y playa, en excelentes condiciones y limpias.Agradecemos tus observaciones sobre el baño y lamentamos los inconvenientes que experimentaste. Trabajaremos para mejorar estos aspectos y ofrecer una experiencia aún mejor en el futuro. En cuanto al desayuno, tomamos nota de tu comentario para evaluar posibles mejoras en nuestras políticas.Esperamos tener la oportunidad de darte la bienvenida nuevamente y que disfrutes de otra estancia relajante con nosotros. ¡Gracias por elegirnos!Saludos
8/10 Bien
Thomas
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 4 nuits en janvier 2024
Réponse de Social Media Coordinator le 20 mai 2024
Dear Thomas,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your stay at the Westin Resort & Spa, Cancun.
8/10 Bien
Cecile
Voyage en famille
20 mai 2024
Cecile
Séjour de 3 nuits en mai 2024
Réponse de Social Media Coordinator le 20 mai 2024
Dear Cecile, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,
10/10 Excellent
Mayreni
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mayreni
Séjour de 4 nuits en mai 2024
Réponse de Social Media Coordinator le 20 mai 2024
Estimada Mayreni,En nombre de todo el equipo del hotel, queremos agradecerle por compartir su comentario con nosotros durante su reciente estancia en el Westin Resort & Spa, Cancún.
2/10 Horrible
Silvia
19 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Silvia
Séjour de 2 nuits en mai 2024
Réponse de Social Media Coordinator le 19 mai 2024
Estimada Silvia,Pedimos una disculpa por los inconvenientes y esperamos nos de de una segunda oportunidad si sus viajes la traen de regreso a Cancun.
10/10 Excellent
MALIKA
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MALIKA
Séjour de 1 nuit en mai 2024
Réponse de Social Media Coordinator le 19 mai 2024
Dear Malika,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your stay at the Westin Resort & Spa, Cancun.
8/10 Bien
Sheila Irish
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sheila Irish
Séjour de 1 nuit en mai 2024
Réponse de Social Media Coordinator le 19 mai 2024
Estimada Sheila,En nombre de todo el equipo del hotel, queremos agradecerle por compartir su comentario con nosotros durante su reciente estancia en el Westin Resort & Spa, Cancún.
10/10 Excellent
Kimberly
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kimberly
Séjour de 3 nuits en mai 2024
Réponse de Social Media Coordinator le 19 mai 2024
Dear Kimberly,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your stay at the Westin Resort & Spa, Cancun
10/10 Excellent
Steve
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steve
Séjour de 3 nuits en mai 2024
Réponse de Social Media Coordinator le 21 mai 2024
Dear Steve,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your stay at the Westin Resort & Spa, Cancun.
10/10 Excellent
Marco Antonio
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marco Antonio
Séjour de 3 nuits en mai 2024
Réponse de Coordinador de redes sociales le 17 mai 2024
Estimado Marco Antonio, Agradecemos nos haya elegido como su anfitrión en su más reciente visita al Caribe Mexicano. Estamos encantados de saber su estadía con nosotros haya sido placentera y que haya disfrutado nuestras instalaciones. Tenga la certeza que sus comentarios serán compartidos con nuestro equipo como motivación para continuar otorgando a nuestros huéspedes experiencias memorables. Confiamos en que tendremos el honor de recibirles nuevamente en un futuro cercano.Esté bien
8/10 Bien
Iliana
Voyage en groupe, Voyage en couple
16 mai 2024
Les points forts : Équipements
Iliana
Séjour de 1 nuit en mai 2024
Réponse de Social Media Coordinator le 16 mai 2024
Dear Iliana, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soon.Be well,
10/10 Excellent
Yeidy
Voyage en famille, Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yeidy
Séjour de 4 nuits en mai 2024
Réponse de Social Media Coordinator le 16 mai 2024
Dear Yeidy, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,
10/10 Excellent
Cesar Omar
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cesar Omar
Séjour de 1 nuit en mai 2024
Réponse de Social Media Coordinator le 16 mai 2024
Estimado Cesar Omar,Agradecemos nos haya elegido como su anfitrión en su más reciente visita al Caribe Mexicano. Estamos encantados de saber su estadía con nosotros haya sido placentera. Tenga la certeza que sus comentarios serán compartidos con nuestro equipo como motivación para continuar otorgando a nuestros huéspedes experiencias memorables. Confiamos en que tendremos el honor de recibirles nuevamente en un futuro cercano.Esté bien
10/10 Excellent
Eleazar
Voyage en famille avec de jeunes enfants
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eleazar
Séjour de 4 nuits en mai 2024
Réponse de Social Media Coordinator le 15 mai 2024
Dear Eleazar,Thank you for taking the time to share your feedback with us!We're thrilled to hear that you had a super nice and clean experience at our property. It's wonderful to know that you enjoyed the incredible views of the beach and found our staff to be very friendly and accommodating. Providing exceptional service and a memorable stay is what we strive for.We look forward to welcoming you back for another fantastic experience!Warm regards,
10/10 Excellent
Kadesha
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kadesha
Séjour de 1 nuit en mai 2024
Réponse de Social Media Coordinator le 15 mai 2024
Dear Kadesha, Thank you for sharing your experience with us!We're glad to hear that we were able to accommodate you when you missed your flight. Providing exceptional service, even in unexpected situations, is always our priority.We hope to welcome you back soon for another great stay!Best regards,
10/10 Excellent
Antoinette
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Antoinette
Séjour de 3 nuits en mai 2024
Réponse de Social Media Coordinator le 15 mai 2024
Dear Antoinette,Thank you for recommending Westin Resort & Spa!We're thrilled to hear that you enjoyed your stay with us, especially the beachfront location and your perfect room. It's fantastic to know that our staff provided top-notch service and assisted you throughout your stay, including scheduling shuttle service to the airport.We can't wait to welcome you back for another 10/10 experience!Best regards,
10/10 Excellent
Eduviges
Voyage en groupe
15 mai 2024
Les points forts : Propreté, personnel et service, équipements
Eduviges
Séjour de 1 nuit en mai 2024
Réponse de Social Media Coordinator le 15 mai 2024
Dear Eduviges, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,
8/10 Bien
Angela
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angela
Séjour de 3 nuits en avril 2024
Réponse de Social Media Coordinator le 14 mai 2024
Dear Angela,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,
8/10 Bien
Diana
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diana
Séjour de 1 nuit en mai 2024
Réponse de Social Media Coordinator le 13 mai 2024
Dear Diana,Thank you for taking the time to share your feedback about your recent stay at The Westin Resort & Spa Cancun. We are delighted to hear that you found our hotel to be clean and enjoyed the private and quiet atmosphere. It's great to know that you found the beach easily accessible as well.We truly value your feedback regarding the staff interactions, and we apologize for any inconvenience you experienced. Please know that we take guest satisfaction seriously, and we will address your concerns with our team to ensure that all guests receive the attentive service they deserve.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Be well
10/10 Excellent
Hugo
11 mai 2024
Hugo
Séjour de 6 nuits en mai 2024
Réponse de Social Media Coordinator le 13 mai 2024
Dear Hugo,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,