Avis sur The Royal Sands Resort & Spa All Inclusive
The Royal Sands Resort & Spa All Inclusive
Blvd. Kukulcan, Km. 13.5, No. 32, Seccion A, Segunda Etapa, Zona Htl., Cancun, QROO
Avis
8,6
Excellent
9,4/10
Propreté
9,0/10
Personnel et service
8,6/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en famille
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
8/10 Bien
Jean-Michel
29 déc. 2023
Jean-Michel
Séjour de 7 nuits en décembre 2023
10/10 Excellent
Nadine
1 mai 2023
Nadine
Séjour de 7 nuits en avril 2023
10/10 Excellent
Mélanie
Voyage en famille
30 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mélanie
Séjour de 7 nuits en avril 2022
Réponse de Alberto V. le 2 mai 2022
Dear Mélanie,
Thank you for taking the time to write a review recognizing the quality and service of The Royal Sands.
Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.
We look forward to welcoming you again in the near future.
Best regards.
8/10 Bien
Nourdine
1 janv. 2022
Nourdine
Séjour de 12 nuits en décembre 2021
10/10 Excellent
Bruce
Voyage en famille
26 mai 2024
Les points forts : Équipements
Bruce
Séjour de 7 nuits en mai 2024
10/10 Excellent
Lisbel Abreu
25 mai 2024
Les points forts : Propreté et personnel et service
Lisbel Abreu
Séjour de 6 nuits en mai 2024
10/10 Excellent
Divyesh
Voyage en famille
25 mai 2024
Les points forts : Équipements
Divyesh
Séjour de 4 nuits en mai 2024
4/10 Médiocre
Alfonso, Ardrossan
24 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Alfonso
Séjour de 7 nuits en mai 2024
8/10 Bien
Thomas
Voyage en famille avec de jeunes enfants
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thomas
Séjour de 8 nuits en mai 2024
6/10 Satisfaisant
Aaron
Voyage en couple
23 mai 2024
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Aaron
Séjour de 4 nuits en mai 2024
Réponse de Jamezcua le 24 mai 2024
Dear Aaron,In regards to handing over your room key card for every meal. Please allow us to clarify that guests are requested to sign receipts for zero-dollar transactions as part of our standard procedure. This is primarily for recording consumption and ensuring accurate billing, especially in our mixed-use resort environment. We apologize for any inconvenience this process may have caused you. Your feedback is invaluable, and we appreciate your understanding as we continually strive to improve our guest experience.We apologize for the long lines you encountered at the breakfast buffet, and the additional wait required to receive your zero-dollar check. We are always working to optimize our service levels to ensure a smoother and more efficient flow, particularly during peak times.We regret to lear our gym facilities did not meet your expectations. We apologize for any inconvenience this may have caused during your visit.We value your feedback and hope you'll consider us again in the future.Warm regards,Josimar AmezcuaOnline Reputation Agent
10/10 Excellent
Teresa
Voyage en famille
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Teresa
Séjour de 5 nuits en mai 2024
10/10 Excellent
Victor Alexis
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Victor Alexis
Séjour de 2 nuits en mai 2024
10/10 Excellent
Hellier
Voyage en famille
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hellier
Séjour de 4 nuits en mai 2024
10/10 Excellent
Debra Ann Rabago
Voyage en famille, Voyage en groupe
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Debra Ann Rabago
Séjour de 4 nuits en mai 2024
10/10 Excellent
Christina B., Berwyn
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christina B.
Séjour de 3 nuits en mai 2024
10/10 Excellent
Sarah
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 4 nuits en mai 2024
10/10 Excellent
cheryl
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
cheryl
Séjour de 4 nuits en mai 2024
10/10 Excellent
Alicia
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alicia
Séjour de 3 nuits en mai 2024
10/10 Excellent
Glazl
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Glazl
Séjour de 4 nuits en mai 2024
8/10 Bien
Thomas Patrick
Voyage en famille, Voyage en groupe
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas Patrick
Séjour de 5 nuits en mai 2024
10/10 Excellent
Catalin
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Catalin
Séjour de 4 nuits en mai 2024
8/10 Bien
Anne
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anne
Séjour de 5 nuits en mai 2024
10/10 Excellent
Angelina Liza, Pico Rivera
Voyage en couple
21 mai 2024
Angelina Liza
Séjour de 5 nuits en mai 2024
10/10 Excellent
Halid
Voyage en famille avec de jeunes enfants, Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Halid
Séjour de 5 nuits en avril 2024
8/10 Bien
Anahi Marsella
Voyage en groupe
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anahi Marsella
10/10 Excellent
Tania
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tania
Séjour de 3 nuits en mai 2024
10/10 Excellent
SAMUEL
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SAMUEL
Séjour de 1 nuit en mai 2024
10/10 Excellent
Jason Peter
20 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Jason Peter
Séjour de 7 nuits en mai 2024
10/10 Excellent
Raymundo
Voyage en famille avec de jeunes enfants
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raymundo
Séjour de 4 nuits en mai 2024
8/10 Bien
Carl Jonas
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carl Jonas
Séjour de 6 nuits en mai 2024
10/10 Excellent
Vivian, Palisades Park
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vivian
Séjour de 4 nuits en mai 2024
8/10 Bien
Ashley
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashley
Séjour de 4 nuits en mai 2024
4/10 Médiocre
Thomas
Voyage en groupe
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thomas
Séjour de 5 nuits en mai 2024
Réponse de Jamezcua le 21 mai 2024
Dear Thomas,Thank you so much for your review of your recent stay at The Royal Sands.We regret learning that you felt the food options, especially for dinner, were not up to your expectations. Providing high-quality dining experiences is a priority for us, and we regret that we did not meet your standards during your visit.We actively encourage our guests to promptly communicate any concerns they may have, as this allows us to swiftly address any issues and enhance their overall stay experience.Your comments are valuable to us, and we will certainly take them into consideration as we continuously strive to improve and enhance our offerings.We hope to have the opportunity to welcome you back in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent
6/10 Satisfaisant
jesusdaniel
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
jesusdaniel
Séjour de 5 nuits en mai 2024
Réponse de Jamezcua le 21 mai 2024
Dear jesusdaniel,Thank you so much for your review of your recent stay at The Royal Sands!We're delighted to hear that you found everything perfect with the resort itself. It means a lot to us that you enjoyed the facilities and atmosphere.We are truly sorry to hear that the food options did not meet your expectations. Your feedback is invaluable to us as we continually work to improve our menus and ensure they meet the high standards of our guests.We hope to have the pleasure to welcome you back in the future.Warmest regards,Josimar AmezcuaOnline Reputation Agent
10/10 Excellent
Kenea
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kenea
Séjour de 3 nuits en mai 2024
10/10 Excellent
Raiza
Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raiza
Séjour de 3 nuits en mai 2024
10/10 Excellent
Chor Wan
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chor Wan
Séjour de 4 nuits en mai 2024
10/10 Excellent
Moazam
Voyage en famille avec de jeunes enfants
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Moazam
Séjour de 6 nuits en mai 2024
10/10 Excellent
Lance, Las Vegas
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lance
Séjour de 7 nuits en mai 2024
4/10 Médiocre
John Thomas
Voyage en famille
15 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John Thomas
Séjour de 5 nuits en mai 2024
Réponse de Jamezcua le 17 mai 2024
Dear John Thomas,Thank you so much for your review of your recent stay at The Royal Sands.We are truly sorry to hear about the issues you encountered during your stay. Please accept our sincere apologies for any inconvenience in your room. We take cleanliness and pest control very seriously.However, upon thorough investigation, we did not receive any reports regarding dead cockroaches in any of our rooms or issues with slippery floors during the timeframe of your stay.Nonetheless, we sincerely apologize for any discomfort or inconvenience you may have experienced. We strive to maintain high cleanliness standards throughout our property, and we regularly inspect and address any pest control issues promptly. Additionally, our team is dedicated to ensuring the safety and well-being of our guests, and we take immediate action to address any concerns related to slippery floors.We apologize if your concierge was a little too eager to reserve a spot for you on one of our presentations. These optional presentations are a great way to find out about all of the amenities available around the resort, as well as to find out what vacation ownership can do for the way that you and your family travel in the future. However, we understand that time spent on vacation is valuable and that these optional tours are not for everyone.We deeply value honesty and transparency in all our communications with guests. We regret if there was any misunderstanding or misinformation provided to you regarding the adventure you were planning to undertake. Our aim is always to provide accurate and helpful information to enhance your overall experience with us.Your comments have been shared with our team to ensure that we maintain clear and transparent communication with our guests at all times.In regards to handing over your room key card for every meal. Please allow us to clarify that guests are requested to sign receipts for zero-dollar transactions as part of our standard procedure. This is primarily for recording consumption and ensuring accurate billing, especially in our mixed-use resort environment.We apologize for any inconvenience this process may have caused you. Your feedback is invaluable, and we appreciate your understanding as we continually strive to improve our guest experience.We're genuinely sorry to hear that you found our all-inclusive offerings somewhat limited. While it's true that we offer a selection of premium items, like lobster and prime rib, for a small surcharge, we understand your perspective. Your feedback is invaluable to us, and we're committed to enhancing our offerings based on your input. Thank you for bringing this to our attention.Once again, we apologize for the issues you experienced and thank you for bringing them to our attention. We hope to have the opportunity to welcome you back in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent
2/10 Horrible
ADINA, NEW YORK
Voyage en couple
15 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ADINA
Séjour de 3 nuits en mai 2024
Réponse de Jamezcua le 24 mai 2024
Dear Adina,We appreciate your feedback, and we sincerely apologize that your experience fell short of your expectations, particularly considering the high standards you've come to expect from other resorts.We take cleanliness very seriously, and we are deeply disappointed to hear about the room and the presence of leftover items from a previous guest. We can assure you we are known for well well-maintained cleanliness of our resorts. Thank you for bringing this to our attention this will be shared with our housekeeping team.We understand your frustration with the shower gel and the amount of shampoo provided. We are constantly reviewing our amenities to ensure they meet the needs of our guests.Regarding the room service arriving at 9 am, we apologize for the inconvenience this caused. Room service staff typically call ahead to confirm a convenient time for housekeeping. We will reinforce the importance of guest preferences.We appreciate you mentioning your experience at other hotels, and we understand that the service at The Royal Sands did not meet your expectations. We are committed to providing exceptional service to all our guests.We hope you'll give us another opportunity to demonstrate the high standards we strive to provide and hope to welcome you back in the future.Warm regards,Josimar AmezcuaOnline Reputation Agent
6/10 Satisfaisant
Sandra
Voyage en couple
14 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Sandra
Séjour de 4 nuits en mai 2024
Réponse de Jamezcua le 16 mai 2024
Dear Sandra,Thank you so much for your review of your recent stay at The Royal Sands.We're genuinely sorry to hear that your check-in experience wasn't as warm as we strive to provide for all our guests. We'll address this with our team to ensure that all guests feel welcomed from the moment they arrive.We apologize if your concierge was a little too eager to reserve a spot for you on one of our presentations. These optional presentations are a great way to find out about all of the amenities available around the resort, as well as to find out what vacation ownership can do for the way that you and your family travel in the future. However, we understand that time spent on vacation is valuable and that these optional tours are not for everyone.Regarding the upcharges at our restaurants, please note that while the majority of our offerings are included in the all-inclusive package, there may be certain premium items that incur an additional charge. We apologize if this was not adequately communicated during your stay.We're sorry to hear about your experience with some of our staff members. Providing warm and welcoming service is a top priority for us, and we will address this issue with our team to ensure consistent hospitality throughout the resort.Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent
6/10 Satisfaisant
Joseph
Voyage en famille, Voyage en couple
14 mai 2024
Les points forts : Propreté
Joseph
Séjour de 7 nuits en mai 2024
Réponse de Jamezcua le 16 mai 2024
Dear Joseph,Thank you so much for your review of your recent stay at The Royal Sands.Regarding the changes and the ongoing improvements at our resort, we apologize if these changes have impacted your experience negatively. We are continuously striving to enhance our offerings and facilities to ensure that our guests have the best possible stay with us.We understand your concerns about the current restaurant options. Please rest assured that we are working diligently to introduce new dining options that will exceed your expectations. Additionally, while the water park project is underway, we aim to provide alternative entertainment and amenities to ensure that all our guests have a memorable experience.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent
10/10 Excellent
Justin
Voyage en famille avec de jeunes enfants
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Justin
Séjour de 4 nuits en mai 2024
8/10 Bien
Kimberly
Voyage en famille
13 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Kimberly
Séjour de 5 nuits en mai 2024
6/10 Satisfaisant
Dyan J
Voyage en couple
12 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Dyan J
Séjour de 8 nuits en mai 2024
Réponse de Jamezcua le 23 mai 2024
Dear Dyan J,Thank you so much for your review of your recent stay at The Royal Sands!We greatly appreciate your positive feedback regarding the cleanliness of our resort, including the pool area, and we're delighted to hear that you found the food to be enjoyable during your stay.However, we're sorry to hear about the challenges you encountered during your visit.We sincerely apologize for any inconvenience you experienced with our all-inclusive package. We understand how you may feel regarding the limitations on certain items not included in the all-inclusive plan. While we strive to offer a comprehensive range of offerings, including meals, beverages, and amenities, we acknowledge that there may be additional charges for premium items and certain brands of alcohol. We continuously strive to enhance our offerings to meet the diverse preferences of our guests.We strive to provide transparent pricing and value for our guests, and we apologize if this aspect of our offerings fell short of your expectations.In regards to handing over your room key kard for every meal. Please allow us to clarify that guests are requested to sign receipts for zero-dollar transactions as part of our standard procedure. This is primarily for recording consumption and ensuring accurate billing, especially in our mixed-use resort environment.We apologize for any inconvenience this process may have caused you. Your feedback is invaluable, and we appreciate your understanding as we continually strive to improve our guest experience.We regret to hear that you found some of our staff to be less friendly than expected. Providing exceptional service and hospitality is a top priority for us, and we apologize if we fell short in this regard. Rest assured, we will address this with our team to ensure that all guests receive warm and welcoming service throughout their stay.It is true that we're a no-cash resort but, in our experience: making all the charges to the room key makes a more relaxed experience for our guests since they do not need to carry wallet or money.Regarding the coffee situation, we apologize for any inconvenience you experienced. In-room coffee provisions are indeed standard in many resorts, and we apologize if this was not provided to your satisfaction. Your feedback will be taken into consideration for future improvements.Once again, we appreciate your valuable feedback, and we will use it to make necessary adjustments to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards.Josimar AmezcuaOnline Reputation Agent
10/10 Excellent
LILIANA
12 mai 2024
Les points forts : Propreté et personnel et service
LILIANA
Séjour de 5 nuits en mai 2024
8/10 Bien
Roman
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roman
Séjour de 8 nuits en avril 2024
10/10 Excellent
Arminder
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arminder
Séjour de 3 nuits en mai 2024