Awful Experience â Avoid if Booking Through Expedia
We absolutely hated our stay and will never return. If you book through Expedia, prepare to be treated like a second-class guest. The staff was rude, unhelpful, and only spoke to us when pushing their timeshare pitch. Anytime we asked for help, they told us to âcontact Expedia.â
Only one restaurant was open during the day, and it was terribleâbad food, almost no variety. The Italian restaurant(only dinner) was the only decent option, but youâre only allowed to reserve it once. After that, you're stuck with room service, which was sadly the best food we had.
We had reliable transportation arranged (as weâve done on dozens of Mexico trips), but the resort refused to assist us and told us to leave the areaâjust because we didnât book directly with them.
Donât expect a beach: it's rocky, steep, and completely unusable. The two pools are small, and thereâs zero entertainment or atmosphere. It was boring and disappointing from start to finish.
Most guests had different wristbands, while ours had the Expedia logoâclearly marking us as low-priority. We understand tiered pricing, but this level of exclusion and poor service was unacceptable.
After visiting Cancun, Playa del Carmen, Cozumel, Tulum, and Isla Mujeres over the years, this was by far the worst resort weâve experienced. Weâve already warned friends and familyâdonât waste your money here.
