4 piscines extérieures, parasols de plage, chaises longues
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Avis sur Riu Palace Kukulkan - Adults Only - All Inclusive

4.5 out of 5
Riu Palace Kukulkan - Adults Only - All Inclusive
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 1213 avis sur 1871." "
Note des voyageurs de 8 (Bien), d’après 364 avis sur 1871." "
Note des voyageurs de 6 (Satisfaisant), d’après 174 avis sur 1871." "
Note des voyageurs de 4 (Médiocre), d’après 49 avis sur 1871." "
Note des voyageurs de 2 (Horrible), d’après 71 avis sur 1871." "

9,8/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Arnita

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property
Séjour de 4 nuits en mai 2024

10/10 Excellent

Justin

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great i have no complaints
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Saulo

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great location. Food is mediocre.
Séjour de 7 nuits en mai 2024

8/10 Bien

Carl

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Not much entertainment on site. The staff at the steakhouse were rude and ridiculous. Restaurants are small but the best one was the buffet at Julio. Saul at Julio was great and detail oriented. The spa is overpriced and no one gives good directions or says much to help.
Séjour de 6 nuits en mai 2024

10/10 Excellent

Walter

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and very helpful staff. The outside area has limited sidewalks walking towards shopping centers.
Séjour de 4 nuits en mai 2024

10/10 Excellent

D'Angelo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No complaints at all. Loved the property, service and food. Would definitely stay again.
Séjour de 4 nuits en mai 2024

8/10 Bien

Shanice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love this place. Very beautiful and the staffs are so kind. Every where was so clean. Will return.
Séjour de 5 nuits en mai 2024

10/10 Excellent

Yanely

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We got there at 11:30 am. Our room was ready and they let us go in at that time
Séjour de 3 nuits en mai 2024

10/10 Excellent

Hector

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great and will return
Séjour de 4 nuits en mars 2024

10/10 Excellent

J'Keem

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely service from staff and extremely clean
Séjour de 7 nuits en mai 2024

10/10 Excellent

Myavia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love love loved this resort ! Great variety of eating options and it definitely gave luxury in my opinion. Will stay again !
Séjour de 3 nuits en mai 2024

10/10 Excellent

Marsha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Resort credit was very misleading. Could not use it for any service in the hotel. Very disappointing!!
Séjour de 4 nuits en mai 2024

8/10 Bien

Ana, Franklin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

Kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

2/10 Horrible

Morgan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Viktoriya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is Very welcoming. Very clean, loved the food options. Would definitely come again!
Séjour de 7 nuits en mai 2024

10/10 Excellent

Fajr

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024

10/10 Excellent

Kalila

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing resort!! Everyone was extremely friendly and nice.
Séjour de 4 nuits en mai 2024

10/10 Excellent

JeLisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

8/10 Bien

Austin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mai 2024

8/10 Bien

Naomi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Jyles

Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Elena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

10/10 Excellent

Vanessa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
7 days of complete bliss! Enjoyed of solo vacation at this property and cannot wait to go back! The staff were all friendly and super accommodating to my requests! Also got upgraded to the best ocean front Elite club room 540, best views EVER!! I can go on and on, but know you will not regret your visit! Thank you Riu Kukulkan for an amazing birthday!!!
Séjour de 7 nuits en mai 2024

10/10 Excellent

adileni

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
staff was more than amazing!!!
Séjour de 3 nuits en mai 2024

8/10 Bien

Dextavia Letween

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pretty beach, friendly staff
Séjour de 4 nuits en mai 2024
Réponse de Online Reputation Manager le 23 mai 2024
Dear Brian,We look forward to your next visit. We are delighted to hear how you felt during your stay, it was a real pleasure to give you a truly luxurious experience.Thank you very much for sharing your feedback with other guests.Yours faithfully,Hotel Riu Palace KukulkanOnline Reputation Manager

10/10 Excellent

Sabrina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

Ivan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 9 nuits en mai 2024

10/10 Excellent

A

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

8/10 Bien

igor

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Solo tiene 4 elevadores en entrada del lobby, todos los huéspedes que vienen de playa o piscinas vienen mojados y el piso del lobby con mucha frequencia esta humedo , con riesgo de caidas para las personas, el personal de limpieza esta atento a limpiar constantemente, pero es mayor el tiempo que pasa mojado el piso,
Séjour de 7 nuits en mai 2024
Réponse de Online Reputation Manager le 22 mai 2024
Apreciado igor,Nos ha sido muy grato leer sus amables observaciones y saber, que ha valorado de forma tan positiva distintos aspectos del hotel que han contribuido a que su experiencia, haya sido realmente muy buena.Deseamos, que pronto, vuelva a visitarnos y poder ofrecerle una nueva e inolvidable experiencia entre nosotros.¡Le esperamos!Cordialmente, Hotel Riu Palace KukulkanOnline Reputation Manager

10/10 Excellent

Lina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
New and well maintained property. Extremely friendly staff, plenty of chairs at the pools, and fun parties at the neighboring Riu Caribe with free shuttle. We had a blast!
Séjour de 4 nuits en mai 2024

8/10 Bien

Gregor, Lakewood

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
‎ ‎ ‎
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Delmy

Les points forts : Propreté
I did not like that the resource offered free transportation round trip from the airport and it never send a form for confirmation. I keep email the hotel and they could not send me a form to confirm my arrival and departure and finished expending $70 dollars in transportation. If the hotel offer a free round trip ride honor it. The room services is limited and the employees were unprofessional and disrespectful with the guest. The roomservices need to have a better menu for the guest that for a or b reason do not want to dine in the restaurant. The TV and the phone was not working in my room and I notivied the front-desk and nothing was improve. I visited the front-desk one evening to have information about computer for the clients to check the personal email and young lady was laughing in front of the guest when I was trying to request information. The front desk and the room services need training to provide good services to the guest.
Séjour de 5 nuits en mai 2024
Réponse de Hotel Riu Palace Kukulkán le 22 mai 2024
Dear Delmy,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize for any discomfort. The management will be notified.Sincerely,Hotel Riu Palace KukulkánOnline Reputation Manager

10/10 Excellent

Sharon

Séjour de 5 nuits en mars 2024

8/10 Bien

Gina M

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was beautiful. There were multiple food options but all of the food was just “ok” and not anything amazing.
Séjour de 5 nuits en mai 2024

10/10 Excellent

Brent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024

8/10 Bien

Linda, Northville

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The "manager" how answered the phone at the front desk was unprofessional. During that call, I asked for his first name and he refused to provide it. He stated that it is against company policy. I submitted an email directly to the Riu Kukulkan and the response I received did not address the issue. To top it off when I asked after checking out if employees are permitted the provide names over the phone, she said YES.
Séjour de 6 nuits en mai 2024

10/10 Excellent

Malisa

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The place is pretty far from a lot of the parks and activities you book
Séjour de 4 nuits en mai 2024

10/10 Excellent

Brian

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff.
Séjour de 8 nuits en avril 2024

10/10 Excellent

Yvette

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was amazing the staff is amazing
Séjour de 4 nuits en mai 2024

8/10 Bien

melinda, Dayton

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed my stay very much.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Tony, Vancouver

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only problem we had our friends could not stay with us do to no more rooms available, they recommend us to get the the hotel next door when they came to visit us they were not allowed
Séjour de 9 nuits en mai 2024

10/10 Excellent

Pativeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay for our anniversary trip. This was our first time to visit Cancun and we made the right choice by selecting this hotel. Our hotel host Nacho was awesome and very friendly and accommodating. The entire staff were friendly and nice.
Séjour de 3 nuits en avril 2024
Réponse de Online Reputation Manager le 22 mai 2024
Dear Pativeth,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu Palace KukulkanOnline Reputation Manager

10/10 Excellent

Didier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

Alejandro

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everybody was really friendly
Séjour de 3 nuits en mai 2024
Réponse de Hotel Riu Palace Kukulkán le 17 mai 2024
Dear Alejandro,We definitely have the best guests. Thank you very much for your kind feedback, also on behalf of our lovely staff. It is very pleasing to read that you enjoyed your holiday. We hope to see you again, Alejandro! Kindest Greetings, Hotel Riu Palace KukulkánOnline Reputation Manager

8/10 Bien

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

AL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We just got home today after a five night stay. We have stayed at a RIU Resort before and enjoyed it. This being the newest one in Cancun we decided to try. The resort is very small with very little entertainment unless you bus off the resort to the RIU party’s which they promote extensively. The onsite entertainment when they do offer it is unfortunately just not that enjoyable. The bed was extremely uncomfortable and the food was awful all five days. Now to the good parts, Roger at the lounge bar was extremely hospitable and made our stay memorable. He is an asset to this Resort. The pools and the beach area were beautiful, the walking distance to the mall was a huge plus.The property is gorgeous and the overall hospitality was five star worthy if they could improve in a few areas it would be a great place to visit again.
Séjour de 5 nuits en mai 2024
Réponse de Online Reputation Manager le 15 mai 2024
Dear AL,Many thanks for choosing Riu and for sharing your experience with us.While we are pleased to find you enjoyed our staff members friendly service, we are saddened to hear that your recent stay did not match your expectations in all aspects, as we are always maintaining a strong commitment to dedicated service. Your experience is not reflective of the quality service we wish to provide, and we will forward your comments to the responsible team to look into your concerns. We sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.We remain sincerely,Hotel Riu Palace KukulkanOnline Reputation Manager

8/10 Bien

Lateisha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall this was a very nice property with outstanding staff, they were very friendly and hospitable. My check in was not a good experience, when I pulled up I had to bring my own bags inside versus bellman being there to help with your bags, there was no welcome drink, the front desk clerk didn’t go over the property with me, the arm band she gave me kept coming off and eventually I had to get a new one. But the Bellmen that help take my bags to the room went over the property with me, gave me a mini tour of my room and the functions. The food could be better, I’ve stayed on plenty of places in Mexico and this one food was subpar. I enjoyed the Mexican and Krystal restaurants. Steakhouse was ok and the Italian was the worse of them all. The bars were nice the food selection at the buffet was good and the drink were top shelf depends on your status. My room was supposed to ocean front but I had a partial view of the oceans but it didn’t bother me too much. The beach couldve been better with the sea kelp, some days they cleaned it up and others days it wasn’t. Please work on the entertainment portion of this resort, it was very lack luster. The party at RIU Carbie was fun but it was promoted was too much and kind of took away from what was happening at Kukulcan. Like I said I enjoyed my stay but this resort could use some improvements.
Séjour de 5 nuits en mai 2024

10/10 Excellent

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024