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Avis sur JW Marriott Cancun Resort & Spa

5 out of 5
JW Marriott Cancun Resort & Spa
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 725 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 146 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 56 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 31 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 45 avis sur 1003." "

9,6/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

2/10 Horrible

thomas

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No kids club no tennis court
Séjour de 5 nuits en novembre 2023
Réponse de Ariadne Blancarte le 17 janv. 2024
Thank you in advance for taking the time to write a review about your recent stay at JW Marriott Cancun. I sincerely apologize for the inconvenience you experienced during your last visit. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

8/10 Bien

Monique

Séjour de 1 nuit en février 2022

10/10 Excellent

Jorge Ojeda

Excelente calidad y servicio
Séjour de 4 nuits en mai 2024
Réponse de Ariadne le 14 mai 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Brenda, Green Bay

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
amazing views, amazing service, but tip is expected, peer pressure to tip, and charge for anything, like sitting by the pool or sitting in the beds, room service food is 100/10
Séjour de 4 nuits en mai 2024
Réponse de Ariadne le 8 mai 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

6/10 Satisfaisant

Yingjiao

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Ariadne le 6 mai 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

6/10 Satisfaisant

Daniel

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was very nice and had great pool and beach amenities without being overcrowded. The servers in the bars, restaurants and by the pool were outstanding. The front desk people were rude and hard to deal with and our room was not ready at check in time.
Séjour de 3 nuits en avril 2024
Réponse de Ariadne le 30 avr. 2024
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Excellent

DANIEL

Séjour de 3 nuits en avril 2024
Réponse de Ariadne le 20 mai 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

Chrizel

Séjour de 3 nuits en mars 2024
Réponse de Ariadne le 20 mai 2024
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10/10 Excellent

Lorena Eugenia Nieto

Les points forts : Propreté, personnel et service, équipements
Es un hotel muy tranquilo
Séjour de 2 nuits en avril 2024
Réponse de Ariadne le 29 avr. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Bassam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Ariadne le 26 avr. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

Jeffrey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous service and outstanding hospitality
Séjour de 4 nuits en avril 2024
Réponse de Ariadne le 22 avr. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Guadalupe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Restaurants were mid but the whole property made up for it. The friendliest staff I’ve ever encountered
Séjour de 5 nuits en avril 2024
Réponse de Ariadne le 19 avr. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Neelam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful resort
Séjour de 4 nuits en avril 2024
Réponse de Ariadne le 17 avr. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Vanessa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was a great first experience here at this hotel. The staff was amazing and the food as well
Séjour de 4 nuits en avril 2024
Réponse de Ariadne le 17 avr. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

AAMOD SHAILESH

Séjour de 4 nuits en mars 2024
Réponse de Ariadne le 2 mai 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

Anne

Voyage en famille
Les points forts : Équipements
Beautiful hotel and service is top notch
Séjour de 4 nuits en mars 2024
Réponse de Ariadne le 8 avr. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Cristina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best service ever. Great staff , great hotel
Séjour de 10 nuits en mars 2024
Réponse de Ariadne le 8 avr. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

4/10 Médiocre

Claudia

Sadly everything the food is very expensive . The buffet for 1 person was $41 and if you ask for a bottle of water they tax you $10. It is ridiculous, since no one will eat for $41 breakfast (i am vegetarian as well). It is outrageous the good prices, they didn’t even give plain coffee at least complementary. 1 cup of coffee $5. 1 non alcoholic pines colada $10. Just ridiculous. Never again i will go there.
Séjour de 7 nuits en mars 2024
Réponse de Ariadne le 8 avr. 2024
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Excellent

Mallissa Ann

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful calm family oriented. Wish they had more lounge chairs by the pool.
Séjour de 3 nuits en mars 2024
Réponse de Ariadne le 8 avr. 2024
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was fantastic.
Séjour de 7 nuits en mars 2024
Réponse de Ariadne le 3 avr. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Carlos, Spring

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 3 nuits en mars 2024
Réponse de Ariadne le 2 avr. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

Andrew Jose

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I will return
Séjour de 7 nuits en mars 2024
Réponse de Ariadne le 25 mars 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Corey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great time! Our First room had an issue and they promptly moved us to a new room.
Séjour de 7 nuits en mars 2024
Réponse de Ariadne le 25 mars 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

masha, boca raton

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is absolutely amazing. The most hospitable and helpful staff one can hope for. The spa staff is also fantastic. Thank you!!😊
Séjour de 2 nuits en mars 2024
Réponse de Ariadne le 25 mars 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Emmanuel

Séjour de 3 nuits en mars 2024
Réponse de Ariadne le 8 avr. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

Henry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent service
Séjour de 3 nuits en mars 2024
Réponse de Ariadne le 15 mars 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

8/10 Bien

Takaaki

Good
Séjour de 3 nuits en mars 2024
Réponse de Ariadne le 13 mars 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

Erica Price

Séjour de 3 nuits en mars 2024
Réponse de Ariadne le 1 avr. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

8/10 Bien

Kellie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The location is fantastic. The staff is fantastic. The room service staff and food was great. We reserved a beach view room with balcony. They parked us on the first floor in the dungeon of the building. We could here a piece of machinery our entire stay. It sounded like a distant drum, perhaps an industrial dryer. The building is run down. The hallway on the "1st Floor" aka basement didn't get vacuumed and the walls were neglected. The lodging was adequate, but we will probably go somewhere else next time.
Séjour de 2 nuits en mars 2024
Réponse de Ariadne le 7 mars 2024
Thank you for taking the time to write a review about your recent stay at JW Marriott Cancun. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Excellent

Yuefeng

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing swimming pool, overlooking beach.
Séjour de 4 nuits en février 2024
Réponse de Ariadne le 6 mars 2024
Thank you so much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

8/10 Bien

Nicholaas, Olds

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing friendly and hard working staff delivering great service. Large pools well maintained with enough seating. Rooms are spacious and clean. Hotel is well kept, modern, clean, easy to get around. Downside - restaurants, foods, snacks and drinks are very expensive and not worth the cost.
Séjour de 7 nuits en février 2024
Réponse de Ariadne le 5 mars 2024
Thank you for taking the time to write a review about your recent stay at JW Marriott Cancun. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Excellent

Sepehr

Séjour de 4 nuits en février 2024
Réponse de Ariadne le 5 mars 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property. High end resort. Beautiful and extensive swimming pools. Picturesque beach. Excellent restaurants. Staff was extremely helpful and super friendly. Our room was great with balcony and ocean view. Definitely will return.
Séjour de 5 nuits en février 2024
Réponse de Ariadne le 26 févr. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

2/10 Horrible

Doug

Séjour de 4 nuits en février 2024
Réponse de Ariadne le 25 mars 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

8/10 Bien

Nerissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gorgeous Hotel, staff and location
The hotel was gorgeous. Staff friendly and very helpful. The tour desk were able to change my sailing tour on the morning as it was raining and I wanted to wait a day for better weather. The prices for food and beverages was expensive. Considering this cost the same as an all inclusive, but with no inclusions I expected more reasonable prices to drink and eat in. The store sold a small beer and chips $20 should be more like $4. That’s a step mark up. The beach and pools were stunning. I’d go back, but may look more closely at staying at an all inclusive to save the hip pocket.
Séjour de 5 nuits en février 2024
Réponse de Ariadne le 22 févr. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

4/10 Médiocre

Hernando

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service
The receptionist is not clear about the services on the hotel, don’t give any opinion for food and services 🙁🙁🙁
Séjour de 4 nuits en février 2024
Réponse de Ariadne le 22 févr. 2024
Thank you for taking the time to write a review about your recent stay at JW Marriott Cancun. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

6/10 Satisfaisant

Abbey Candace

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en février 2024
Réponse de Ariadne le 5 mars 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best place to stay in the Hotel Zone! The Pool is a gem!!
Séjour de 6 nuits en décembre 2023
Réponse de Ariadne le 16 févr. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

8/10 Bien

randy

Les points forts : Personnel et service et confort de la chambre
Music too loud
Room and pool were great! Corporate parties were too loud and went too late!
Séjour de 7 nuits en janvier 2024
Réponse de Ariadne le 1 févr. 2024
Thank you for taking the time to write a review about your recent stay at JW Marriott Cancun. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

8/10 Bien

Erick

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy buena opción
Todo excelente, gran hotel y bien ubicado. los precios si son altos en todo el menú.
Séjour de 2 nuits en janvier 2024
Réponse de Ariadne le 1 févr. 2024
Thank you for taking the time to write a review about your recent stay at JW Marriott Cancun. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

8/10 Bien

RENATO

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Tive problemas no check in, meu quarto só foi liberado às 15:30
Séjour de 4 nuits en janvier 2024
Réponse de Ariadne le 30 janv. 2024
Thank you for taking the time to write a review about your recent stay at JW Marriott Cancun. I sincerely apologize for the inconvenience you experienced during your last visit. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This resort was an amazing experience for me and my wife. The staff is friendly and attended to our every need. The beach cabanas were the highlight of our stay, with incredible service in an ideal beach location. Gustinos Italian restaurant was incredible. Quality Italian food with a friendly, attentive staff. My wife and I had thought of visiting a different country for our next vacation, but JW Marriott is tempting us to spend our next trip back in Cancun!
Séjour de 4 nuits en janvier 2024
Réponse de Ariadne le 29 janv. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Julie, Norfolk

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every member of staff we encountered professional, friendly and helpful.
Séjour de 5 nuits en janvier 2024
Réponse de Ariadne le 29 janv. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Excellent

Elliot

Séjour de 4 nuits en janvier 2024
Réponse de Ariadne le 25 mars 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

LUIS

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en janvier 2024
Réponse de Ariadne le 26 janv. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

8/10 Bien

brett

Séjour de 6 nuits en janvier 2024
Réponse de Ariadne le 26 janv. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

Sarah

Séjour de 1 nuit en janvier 2024
Réponse de Ariadne le 7 févr. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

2/10 Horrible

Jacquie

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements
I booked an ocean view room and they put me down on floor 1 under the lobby!! The bed my friend stayed in had bodily fluid stains and blood stains on it. The hotel did nothing about that. The food was horrible!! There were no chairs to get at pool or beach by 8am!! People put there towels down in the morning and never showed back up for the chairs. Horrible weekend getaway
Séjour de 3 nuits en janvier 2024
Réponse de Ariadne Blancarte le 17 janv. 2024
Thank you in advance for taking the time to write a review about your recent stay at JW Marriott Cancun. I sincerely apologize for the inconvenience you experienced during your last visit. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Excellent

Samuel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en janvier 2024
Réponse de Ariadne le 7 févr. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Excellent

Jawaad

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service and amenities
Séjour de 5 nuits en janvier 2024
Réponse de Ariadne Blancarte le 17 janv. 2024
Thank you very much for choosing us, we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,