Dear Laila:We are happy to know that you completely enjoyed your holidays at the resort.We are looking forward to your next visit to spend here another memorable holiday.Best regards,Ilse Jordan Web RelationsSandos Playacar

Dear Jerome,On behalf of the Sandos Playacar family, we thank you for commenting about the experiences lived while in our hotel. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. Kindest Wishes, Ilse Jordan, Web Relations.

Dear Matthieu, Thank you for choosing us and we would have liked to hear your comments through this important medium. Best regards! Ilse Jordan, Web RelationsSandos Playacar

Estimado Clifford,Lamento sinceramente leer la reseña en la que expresa su insatisfacción con nuestro hotel durante su reciente estancia.Lamentamos la confusión ocurrida durante el momento de su salida y su comentario sin duda da a entender que algo fue sustraído de la habitación, cuando la realidad es diferente. Me gustaría explicarle que, como comprenderá, el check-out en todos los hoteles es a las 12 del día. Por lo tanto, muchos huéspedes dejan sus maletas listas en la habitación y se dirigen al lobby para realizar el check-out. A esa hora, nuestro equipo de camaristas comienza la limpieza de las habitaciones de salida y, al identificar las maletas preparadas en la habitación, solicitan a nuestro personal de botones que las lleve al lobby. Esto se hace para ofrecer un servicio adicional y cómodo a nuestros huéspedes.Sin embargo, iniciar una disputa debido a que sus maletas ya no estaban en la habitación después de las 12 del día, cuando no había solicitado ayuda previamente, y pedir un reembolso por ello, podría llevar a malentendidos. Permítame sugerirle algunas recomendaciones para evitar situaciones similares en su próxima estancia:1: Siéntase libre de salir antes del horario de check-out y llevar sus maletas consigo.2: Si planea quedarse más allá del horario de check-out, le recomendamos que solicite un check-out tardío con 24 horas de antelación para que podamos autorizarlo y organizarlo adecuadamente. Le recordamos que esto está sujeto a disponibilidad.3: Si solo planea visitar el restaurante para una última comida antes de irse, le sugerimos que lleve sus maletas consigo si tiene preocupaciones de seguridad.Por favor, tenga en cuenta que nuestro Departamento de Seguridad opera las 24 horas del día, los 7 días de la semana, para garantizar la seguridad y el bienestar de nuestros apreciados clientes. Cualquier problema relacionado con este aspecto se informa y se investiga minuciosamente.Además, para mantener el bienestar de nuestros huéspedes, capacitamos a nuestro personal bajo los estándares éticos y de servicio respetuosos que hemos establecido en nuestra empresa.Agradecemos sus comentarios y le aseguramos que tomaremos medidas para mejorar y prevenir situaciones similares en el futuro.Atentamente,Ilse Jordan Web Relations

Cher Fabien,Nous regrettons que votre séjour n'ait pas été totalement à la hauteur de vos attentes, et nous tenons à clarifier certains points mentionnés dans vos observations.En ce qui concerne les réservations dans nos restaurants, nous comprenons votre frustration. Nous disposons de plusieurs restaurants sur nos installations, mais en raison de la forte demande et dans le souci de garantir un service de qualité, les places sont conçues pour des groupes plus restreints allant jusqu'à 6 personnes ensemble. De plus, nous avons établi un nombre maximal de 20 personnes par créneau horaire afin de nous assurer de pouvoir offrir un service optimal tout en maintenant des temps d'attente raisonnables pour les plats.Nous comprenons que cette politique a pu rendre difficile vos tentatives de réservation dans nos restaurants. Nous apprécions vos commentaires et évaluerons notre système de réservation afin de le rendre plus accessible et pratique pour nos clients à l'avenir.Nous vous remercions également pour vos compliments concernant notre application dédiée, l'accès au WiFi et notre attention à votre demande grâce à celle-ci.Par ailleurs, nous prenons note de vos commentaires concernant le service de blanchisserie et nous réexaminerons nos tarifs afin de nous assurer qu'ils soient plus abordables et en accord avec les attentes de nos clients.Nous espérons que malgré les domaines dans lesquels nous n'avons pas été à la hauteur de vos attentes, vous avez quand même passé un séjour agréable dans l'ensemble.Une fois de plus, nous vous remercions pour vos observations et nous vous encourageons à nous fournir toute information supplémentaire que vous pourriez avoir. Nous nous engageons à améliorer nos services et à nous assurer que vos futures expériences soient plus satisfaisantes. Si nous pouvons vous assister davantage, n'hésitez pas à nous le faire savoir.Cordialement,Ilse JordanRelations Web

Dear Nicolas,First of all, thank you for choosing our little paradise for your Mexican holidays!We look forward to welcome you back and give you another unforgettable lifetime experience.Kind Regards,Ilse Jordan Web RelationsSandos Playacar

Dear Christelle, Thank you for your evaluation, we are very happy to read that you've had a wonderful stay and hope to receive you again very soon. Regards.

Chère Christelle, Nous sommes heureux de lire que vous avez eu des agréables vacances au Sandos Playacar et espeérons vous recevoir trés bientôt. Cordialement.

Cher Etienne, Merci pour vos gentils commentaires, nous les prendrons en compte avec l'intention d'ameliorer les points que vous mentionnez. Nous sommes heureux de lire que vous avez eu un agréable séjour et espérons vous recevoir bientôt. Cordialement.

Cher Laurent André, Merci pour vos commentaires, nous travaillerons pour améliorer le transport de navette à l'interieur de l'hotel. Cordialement.

Cher Client, Nous vous remercions pour vos commentaires. Nous sommes heureux de savoir que vous avez eu des agreables vacances et espérons vous recevoir encore trés bientôt! Cordialement. Giovanna Barbieri Quality Manager

Estimada DanaSerá un placer poder atenderlos de nuevo! Ilse Jordan Web RelationsSandos Hotels & Resorts

Dear Bobi-Jean,We sincerely appreciate you sharing your comments with us. We take every piece of feedback from our guests very seriously, as it helps us identify areas where we can improve to ensure an exceptional experience for everyone.Regarding the concerns raised in your report, we would like to address them in a comprehensive manner:Balcony furnishings: we are very sorry to hear that the balcony furnishings were not in the expected condition during your stay. We strive to keep our facilities in top condition and will take steps to correct this problem immediately.Restaurant Hygiene: Hygiene and food safety are of the utmost importance to us. We will immediately investigate the situation you mentioned and take corrective action as necessary to ensure that the highest standards of hygiene are met in our restaurant.Services and Activities: We appreciate your positive comments about the cleanliness of the beach and the frequency of transportation. We are also delighted that you enjoyed our evening activities and are pleased to inform you that we are working on the development of a new nightclub to further expand the entertainment options for our guests.Pool Hours: We understand your concern regarding the early closing of the pool, however, the safety of our guests is our top priority. We close the pool at 8:00 p.m. for safety reasons when the lifeguards are dismissed. This allows us to ensure a safe environment for all of our visitors.We hope these points address your concerns and look forward to welcoming you back in the future to demonstrate the positive changes we have implemented based on your feedback.Yours sincerely,Ilse Jordan Web RelationsSandos Hotels & Resorts

Dear Ashley,We deeply regret the inconvenience you experienced during your stay due to maintenance at our facilities. Also, we are saddened to hear about the health issues you have faced during your time with us, particularly with regard to your buffet experience. It is important to note that on many occasions, dehydration can be a contributing factor in these cases, and not the food.We promise to carefully review the concerns mentioned above and take the necessary actions to ensure a more satisfactory experience in the future. Your comfort and satisfaction are our top priority.We remain at your disposal for any additional questions or assistance you may require.Yours sincerely,Ilse Jordan Web RelationsSandos Hotels & Resorts

Dear Peter,It will be a pleasure to serve you again! Ilse Jordan Web RelationsSandos Hotels & Resorts

Thank you very much for taking the time to describe your excellent experience at Sandos Playacar ! It is truly a pleasure for us to know that your entire family had such a great time. We greatly appreciate the details you share with us, as well as the recognition of the service provided by our team.We will be honored to welcome you back to Sandos very soon! Ilse Jordan Web RelationsSandos Hotels & Resorts

Dear AmandaWe are pleased to know that we have satisfied customers. We are delighted that you enjoyed your stay at the Sandos hotel. Thank you for those wonderful comments!Ilse Jordan Web RelationsSandos Hotels & Resorts

Dear Karine,Thanks for your kind words! We are thrilled to know that you have enjoyed your stay with us. We always strive to provide you with the best holiday experience. We hope you can soon return to this, your home away from home!Ilse Jordan Web RelationsSandos Hotels & Resorts

Dear Lorena,It will be a pleasure to serve you again! Ilse Jordan Web RelationsSandos Hotels & Resorts

Dear Dolores,Thank you for your feedback regarding your recent stay at Sandos Playacar.We understand your frustration with the malfunctioning sliding door on your balcony. We take guest safety very seriously, and appreciate you bringing this issue to the concierge's attention. We've addressed the problem with maintenance to ensure it's fully functional moving forward.Regarding the buffet, we strive to offer a variety of dishes to cater to international guests. We'll be reviewing the current menu options and exploring ways to incorporate more authentic Mexican cuisine.We appreciate your feedback on the music selection. We aim to create a diverse atmosphere, and your observation helps us achieve a better balance. We are evaluating the music program to include a wider range of genres.Thank you for choosing Sandos Playacar. We hope to welcome you back in the future with a significantly improved experience.Sincerely,

Dear George,We are pleased to know that we have satisfied customers. We are delighted that you enjoyed your stay at the Sandos hotel. Thank you for those wonderful comments!Best RegardsIlse Jordan Web Relations

Dear Leonard,Your feedback is invaluable to us, and we assure you that we will use it to make necessary improvements to enhance the overall guest experience. We are committed to providing exceptional service and ensuring that all our guests feel safe, comfortable, and well-cared for throughout their stay.Best regards. Ilse Jordan Web Relations

Thanks for your kind words! We are thrilled to know that you have enjoyed your stay with us. We always strive to provide you with the best holiday experience. We hope you can soon return to this, your home away from home!

¡Gracias por tus amables palabras! Estamos encantados de saber que has disfrutado de tu estancia con nosotros. Siempre nos esmeramos por ofrecerte la mejor experiencia vacacional. Esperamos que puedas volver pronto a este, tu hogar lejos de casa.

We are pleased to know that we have satisfied customers. We are delighted that you enjoyed your stay at the Sandos hotel. Thank you for those wonderful comments!

Dear Janice,We are glad to know that you had a great time staying at Sandos Playacar. We would like to thank you for taking your time to write such a nice review.All our guest’s comments are valuable for us, as this always help us to improve and you can be certain that we will be working on the details you mentioned.Once again thank you very much, we truly hope to have you back soon.Sincerely, Ilse Jordan, Web Relations.

Dear Behnam,Thank you very much for your review, we would have loved to know your opinion and because it would help us to stay focused on guest satisfaction. We hope to welcome you back and give us the opportunity to change your perception.Best regards, Ilse Jordan Web Relations.

Dear Dawn, Thank you very much for your review, we would have loved to hear from you. We hope to welcome you back and give us the opportunity to change your perception.Best regards, Ilse Jordan Web Relations.

Cher David,Nous tenons à vous remercier pour le temps que vous avez pris pour rédiger un commentaire si aimable. C'est un plaisir de lire que vous avez vraiment apprécié votre voyage, les installations et le service que nous nous efforçons d'améliorer chaque jour, afin d'offrir les meilleures expériences à nos clients.Nous espérons vous accueillir à nouveau au Sandos Playacar.Avec nos meilleures salutations, Ilse Jordan WebRelations