Avis
8,6
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,4/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
10/10 Excellent
olivier, poitiers
20 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
olivier
Séjour de 7 nuits en janvier 2024
10/10 Excellent
David
19 févr. 2023
David
Séjour de 5 nuits en février 2023
10/10 Excellent
Françoise
Voyage en famille
7 mars 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Françoise
Séjour de 7 nuits en février 2022
8/10 Bien
Jean-Marc
6 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien sauf la nourriture
Jean-Marc
Séjour de 5 nuits en février 2022
8/10 Bien
Laura
Voyage en famille
29 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel
Laura
Séjour de 7 nuits en janvier 2022
10/10 Excellent
STEPHANE
8 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
STEPHANE
Séjour de 14 nuits en septembre 2021
10/10 Excellent
pierre
Voyage en famille
13 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
pierre
Séjour de 10 nuits en décembre 2019
10/10 Excellent
Voyageur vérifié
31 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 15 nuits en août 2019
Réponse de Quality Manager le 2 sept. 2019
Thank you for choosing our resort on your most recent vacations; we hope that you have had an amazing stay with us.
We cannot wait to host you once again at any of our Iberostar Hotels & Resorts!
Best regards,
10/10 Excellent
Pascal, bordeaux
Voyage en famille
31 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pascal
Séjour de 14 nuits en août 2019
10/10 Excellent
Voyageur vérifié
Voyage en famille, Voyage en groupe
1 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en juin 2019
10/10 Excellent
Andrew Thomas, Vernon
Voyage en groupe
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew Thomas
Séjour de 6 nuits en mai 2024
10/10 Excellent
Mario Saul
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mario Saul
Séjour de 7 nuits en mai 2024
10/10 Excellent
Yves
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yves
Séjour de 7 nuits en mai 2024
10/10 Excellent
Petranka
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Petranka
Séjour de 6 nuits en mai 2024
10/10 Excellent
Alejandro
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alejandro
Séjour de 4 nuits en mai 2024
Réponse de Gerente de Calidad le 17 mai 2024
Estamos encantados de que haya compartido este comentario con los demás viajeros y agradecemos la buena valoración tras su visita.Nos es grato saber que ha disfrutado de sus vacaciones y lo esperamos en un futuro no lejano.Atentamente,
10/10 Excellent
Piotr
Voyage en famille avec de jeunes enfants
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Piotr
Séjour de 5 nuits en mai 2024
Réponse de Quality Manager le 14 mai 2024
We would like first of all to thank you for your kind review of your recent holiday with us.It is gratifying to know that our beautiful natural surroundings were to your liking, our natural scenarios are indeed a beautiful characteristic of our hotels. Allow us to inform you that Iberostar Hotels & Resorts is committed to protecting the environment and we actively protect our ecosystems and preserve the local flora and fauna where our hotels are located. We are so glad to know that this was a highlight of your stay.On the other hand, we are delighted to read that you were very happy with our culinary offer. We will pass on your compliments to our team of professional chefs who work very hard on a daily basis to please our guests and confirmation that they are achieving this is always a great source of satisfaction for them.Again we thank you for your pleasant review of our hotel and hope that Iberostar will continue to provide you with excellent holiday experiences in the future.Best Regards,
10/10 Excellent
Deborah, Arcadia
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deborah
Séjour de 4 nuits en mai 2024
10/10 Excellent
HUGO ALBERTO
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
HUGO ALBERTO
Séjour de 4 nuits en mai 2024
Réponse de Gerente de Calidad le 14 mai 2024
Muchas gracias por elegir Iberostar Tucan & Quetzal por segunda ocasión.Nos alegra saber que disfrutó de una agradable estancia y transmitiremos encantados sus palabras a todos los equipos que, desde cada departamento, contribuyen a que nuestros huéspedes se sientan especiales en vacaciones.Por otro lado, permítanos mencionar que en Iberostar buscamos diariamente la perfección culinaria. Nuestro equipo de chefs profesionales cuidadosamente seleccionados, que utilizan sólo ingredientes de la más alta calidad, tienen como objetivo complacer el paladar de nuestros valiosos huéspedes. Nos entristece leer sus observaciones, sin embargo, tomaremos nota y aprovecharemos la oportunidad de mejora que esto nos brinda.Una vez más le agradecemos por compartir sus comentarios y esperamos poder darle de nuevo la bienvenida muy pronto.Atentamente,
10/10 Excellent
Anyeli
Voyage d’affaires
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anyeli
Séjour de 3 nuits en mai 2024
Réponse de Quality Manager le 14 mai 2024
We would like primarily to thank you for choosing Iberostar Tucan & Quetzal for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us, based on our passion for providing our guests with an environment similar in comfort to a home away from home. So again, we thank you for sharing this positive review with us and we hope to welcome you back again soon.Best Regards,
8/10 Bien
Craig J
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Craig J
Séjour de 7 nuits en avril 2024
2/10 Horrible
Angela
8 mai 2024
Les points faibles : Propreté et personnel et service
Angela
Réponse de Guest Service Team le 9 mai 2024
Dear Mrs. Horvat,Thank you very much for providing us your feedback.We are sorry to hear that part of your experience at the hotel did not meet your expectations.Your comments are very valuable to us and help us to improve our service day by day. Best regards,
6/10 Satisfaisant
Joey
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joey
Séjour de 4 nuits en mai 2024
10/10 Excellent
Christopher Taylor
Voyage en groupe
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher Taylor
Séjour de 4 nuits en avril 2024
Réponse de Quality Manager le 9 mai 2024
First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay with us. It is of great importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere. Also,we are delighted to read that you were very happy with our culinary offer. We will pass on your compliments to our team of professional chefs who work very hard on a daily basis to please our guests and confirmation that they are achieving this is always a great source of satisfaction for them.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,
10/10 Excellent
Michael Anthony, Mount Vernon
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael Anthony
Séjour de 4 nuits en avril 2024
Réponse de Quality Manager le 3 mai 2024
First and foremost, we would like to express our appreciation to you for choosing Iberostar Tucan & Quetzal for your holidays and for taking the time to share your comments with us. We have treated your opinion as a success story and we would all be delighted to welcome you back in the not too distant future. Until then we wish you all the best.Kind Regards,
6/10 Satisfaisant
Julio
Voyage en couple
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julio
Séjour de 8 nuits en avril 2024
Réponse de Quality Manager le 1 mai 2024
Thank you for choosing Iberostar Tucan & Quetzal for your recent holiday.Regarding The Club affiliation program, allow us to explain that it was created from the need to offer an exclusive experience both to our most loyal repeat customers and new arriving guests, with special benefits, in dream vacation destinations. We aim to provide options and information to our guests without any undue pressure. We regret to know this caused you an inconvenience, as their intention was not to make you feel uncomfortable, but to inform you and we apologize for this.We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,
10/10 Excellent
Colleen
Voyage en couple
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Colleen
Séjour de 5 nuits en avril 2024
Réponse de Quality Manager le 17 avr. 2024
It is always fabulous for us to receive such complimentary reviews like yours. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at Iberostar Tucan & Quetzal.We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail.We, therefore want to thank you again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,
10/10 Excellent
Robert Keith, Grand Junction
Voyage en couple
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert Keith
Séjour de 8 nuits en avril 2024
Réponse de Quality Manager le 20 avr. 2024
We want you to know that your review of Iberostar Tucan & Quetzal is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience.In the future may we invite you to personally transmit, during your stay any complaints or suggestions that you may have and allow us to intervene and make your holiday even more enjoyable. Again, we appreciate your positive comments and look forward to welcoming you back again soon.Best Regards,
10/10 Excellent
Hristo
Voyage en famille avec de jeunes enfants
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hristo
Séjour de 7 nuits en avril 2024
Réponse de Quality Manager le 17 avr. 2024
We would like first of all to thank you for your excellent review of Iberostar Tucan & Quetzal. It is gratifying to know that our beautiful natural surroundings were to your liking, our natural scenarios are indeed a beautiful characteristic of our hotels. Allow us to inform you that Iberostar Hotels & Resorts is committed to protecting the environment and we actively protect our ecosystems and preserve the local flora and fauna where our hotels are located. We are so glad to know that this was a highlight of your stay.We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.Best Regards,
10/10 Excellent
Anna
Voyage en famille
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna
Séjour de 6 nuits en avril 2024
Réponse de Quality Manager le 11 avr. 2024
First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.Best Regards,
10/10 Excellent
Meredith
Voyage en famille
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Meredith
Séjour de 4 nuits en avril 2024
Réponse de Quality Manager le 11 avr. 2024
It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others. The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday.Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,
6/10 Satisfaisant
Svetoslav
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Svetoslav
Séjour de 7 nuits en avril 2024
Réponse de Quality Manager le 11 avr. 2024
Thank you for sending us your very helpful review of your recent holiday.As an Iberostar hotel we know how important an aspect food and beverages are for our guest's overall experience and for this reason, we sincerely regret that we did not fulfill your expectations with the quality of our beverage offer. We would like to say that your comments are invaluable in helping us create the ideal holiday experience. We really hope you will allow us another opportunity to show you that your holiday experience can be improved.Best regards,
4/10 Médiocre
Jennifer, Chicago
Voyage en famille
7 avr. 2024
Les points forts : Propreté
Les points faibles : Équipements
Jennifer
Séjour de 5 nuits en avril 2024
Réponse de Quality Manager le 16 avr. 2024
Thank you for choosing Iberostar Tucan & Quetzal on your recent vacations. Our mission is to make every stay as close to perfection as possible ensuring our guests have the most relaxing experience and feel as pampered as possible, therefore, it is with great concern that we read we were not able to meet your expectations. We kindly ask our guests to always contact our staff whilst they are in our hospitality, and let us know how we can assist you and make sure you enjoy your stay. Thank you once again for choosing our Resort.Attentively,
10/10 Excellent
Kostadin
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kostadin
Réponse de Quality Manager le 9 avr. 2024
We would like to express our appreciation for your kind words and positive rating of Iberostar Tucan & Quetzal. It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. It would be an honour to serve you again in the future at our hotel, until then we wish you all the best.Kind regards,
6/10 Satisfaisant
Shannon
6 avr. 2024
Les points forts : Propreté et personnel et service
Shannon
Séjour de 7 nuits en mars 2024
Réponse de Quality Manager le 8 avr. 2024
First and foremost, we would like to thank you for choosing Iberostar Tucan & Quetzal on your recent vacations.It is gratifying to know how delighted you were not only with our beautiful natural surroundings, but also with the excellent service provided by our wonderful team . Your words confirm that we are working in the right direction and motivate us in the knowledge that our very high standards are continued. On the other hand, allow us to mention that as an Iberostar hotel we know how important an aspect food and beverages are for our guest's overall experience.Our goal is to constantly surpass ourselves, continually introducing new ideas and concepts to our gastronomy. It is disappointing to read your observations, however, we will take note and use the improvement opportunity that this gives us.We are very grateful to you for taking the time to send us your invaluable feedback and we really hope you will allow us another opportunity to show you that your holiday experience can be improved.Best regards,
10/10 Excellent
lupita
1 avr. 2024
lupita
Séjour de 2 nuits en mars 2024
8/10 Bien
steve
Voyage en couple
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
steve
Séjour de 5 nuits en mars 2024
Réponse de Quality Manager le 4 avr. 2024
First and foremost, we would like to thank you for choosing Iberostar Tucan & Quetzal on your most recent vacation. We are happy to hear that overall you had a good time with us.On the other hand, we take this opportunity to thank you for sharing your feedback with us. Your comments help us to keep improving every day.We look forward to welcoming you once again in the future.Best regards,
10/10 Excellent
Juan Pablo
Voyage en famille avec de jeunes enfants, Voyage en famille
30 mars 2024
Juan Pablo
Séjour de 4 nuits en mars 2024
Réponse de Gerente de Calidad le 1 avr. 2024
Gracias por dedicar unos minutos de su tiempo a valorar su estancia en Iberostar Tucan & Quetzal.Nos alegra haberle sorprendido tan positivamente como nos distinguimos en los hoteles Iberostar, donde unas cuidadas instalaciones, excelente gastronomía y servicio personalizado se combinan para que cada huésped se sienta especial. Será un placer contar con futuras oportunidades de servirle nuevamente. Hasta pronto.Atentamente,
10/10 Excellent
Jaleel
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jaleel
Séjour de 2 nuits en mars 2024
Réponse de Quality Manager le 25 mars 2024
We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Tucan & Quetzal and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,
10/10 Excellent
Katsiaryna, Charlotte
Voyage en famille avec de jeunes enfants, Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katsiaryna
Séjour de 6 nuits en mars 2024
Réponse de Quality Manager le 19 mars 2024
We would like first and foremost to thank you for choosing Iberostar Tucan & Quetzal for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Also, it is lovely to read how happy you and your family were with our culinary offer. We are very proud of our excellent gastronomic choice and quality, so to hear your compliments is wonderful for us!Thank you for sharing this positive feedback and we hope to welcome you back again soon.Best Regards,
10/10 Excellent
David, Lexington
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 7 nuits en mars 2024
Réponse de Quality Manager le 19 mars 2024
We would like to, first of all, thank you for your kind review of your recent holiday with us at Iberostar Tucan & Quetzal. Such pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Again we thank you for your positive review of our hotel and we hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,
6/10 Satisfaisant
Dariusz
16 mars 2024
Les points faibles : Équipements
Dariusz
Séjour de 3 nuits en février 2024
Réponse de Quality Manager le 20 mars 2024
Thank you for choosing Iberostar Tucan & Quetzal for your recent holiday.Our mission is to make every stay as close to perfection as possible ensuring our guests have the most relaxing experience, therefore, it is with great concern that we read we were not able to meet your expectations.Allow us to mention that our staff is truly committed to finding a solution to any situation or inconvenience that may arise during our guests’ stay. We kindly ask our guests to always contact our staff whilst they are in our hospitality, and let us know how we can assist you and make sure everything lives up to your expectations. We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,
8/10 Bien
Raynel
Voyage en famille avec de jeunes enfants, Voyage en famille
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raynel
Séjour de 6 nuits en mars 2024
Réponse de Quality Manager le 11 mars 2024
First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort. Also, we are delighted to know that our excellent service provided by our entertainment team and our wonderful culinary offer has exceeded your expectations.On the other hand, we are saddened to know that we did not fulfil your expectations with our beverage offer. At Iberostar we aim to satisfy our guests on every level and gastronomy, in general, is one of the pillars of our establishment.We shall use your constructive critique to help us reach our goal of complete customer satisfaction.We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.Best Regards,
10/10 Excellent
Dan
Voyage en famille
6 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dan
Séjour de 11 nuits en février 2024
Réponse de Quality Manager le 8 mars 2024
We thank you for taking the time to share this wonderful impression of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,
10/10 Excellent
Robert A
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert A
Séjour de 9 nuits en février 2024
10/10 Excellent
Herbert
Voyage en couple
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Herbert
Séjour de 3 nuits en février 2024
Réponse de Quality Manager le 28 févr. 2024
We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Tucan & Quetzal and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,
10/10 Excellent
Nancy
Voyage en famille
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nancy
Séjour de 6 nuits en février 2024
Réponse de Quality Manager le 26 févr. 2024
We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Tucan & Quetzal and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,
10/10 Excellent
Maria Elisa
Voyage en famille avec de jeunes enfants
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria Elisa
Séjour de 5 nuits en février 2024
Réponse de Quality Manager le 26 févr. 2024
We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you.Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel.Best Regards,
10/10 Excellent
Angelina
19 févr. 2024
Angelina
Séjour de 4 nuits en février 2024
Réponse de Gerente de Calidad le 8 mars 2024
Gracias por el tiempo dedicado a compartir a través de este comentario cómo ha sido su experiencia entre nosotros.Estamos muy contentos de saber que hemos logrado que su estancia fuera agradable y esperamos alojarlo de nuevo muy pronto para igualar, o mejor, superar sus expectativas al estilo que nos distingue en Iberostar.Atentamente,
4/10 Médiocre
Brent
17 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brent
Réponse de Quality Manager le 20 févr. 2024
We would like to express our appreciation for the time that you have taken to send us your review.Our entire team is characterized by their kind, friendly and helpful manner , therefore we are very surprised to read your personal observation, however, we will pass on your comments to the correct department to enable us to guarantee a splendid service from each and every staff member. We lay high value on the client orientation of our employees because we do understand that this is a prime factor in achieving maximum client satisfaction.We know that we can only maintain our excellent standards by constant dialogue with our valued guests. We regret the inconvenience caused.On the other hand, we would like to take this opportunity to explain that we have a Star Prestige area, where you can enjoy additional premium services. Our guests can purchase this service with our Public Relations team. It is important to highlight that we have sunbeds available for all our guests and in case you need assistance finding one, our staff will gladly help you.Finally we would like to say that your comments are invaluable in helping us create the ideal holiday experience and we really hope you will allow us another opportunity to show you that your holiday experience can be improved.Best regards,