I booked this resort through Expedia, and what should’ve been a fun family trip turned into a terrifying experience.
On July 3, 2025, my son was badly injured on the pink and yellow water slide. He fell so hard that he suffered a deep laceration to the back of his head, down to the skull. There were no visible warnings, no protective padding, and no staff actively supervising the area.
A lifeguard did clean his wound and file an incident report and checked the slide, before telling us to get a taxi to go to the urgent care, but after we returned from the hospital, no one from the resort followed up. No concern, no acknowledgment, nothing.
I also nearly flew off a different slide myself and another child lost a toenail, confirming the waterpark is unsafe and poorly maintained.
I contacted Expedia for help and was told they couldn’t reach someone with authority at the resort, not once, but twice, even after speaking with a supervisor at Expedia. Their only offer was 100 One Key Cash, not an acceptable offer, so I declined but why do they need my permission to add it? It's still not been applied to my account.
This wasn’t a minor issue. It was a serious injury to a child, and neither the resort nor Expedia took real responsibility.
I do not recommend this waterpark, especially for families. And while the hotel might be okay under normal conditions, the way this was handled shows that if something goes wrong, you’re on your own.
