2/10
The apartment was not properly cleaned when we arrived. Floors needed mopping, dusty surfaces, bathroom walls were dirty and entire apartment smelled of mold.Visible mold on walls and ceilings. I have pictures and video.Broken and rotten furniture. Actual rotten wood furniture from water damage.The apartment is in desperate need of maintenance.Shower drain was clogged and we thought there was no hot water to 2 of the 3 bathrooms. It took them 4 days for them to send someone. He unclogged the shower and showed us that you have to leave the shower running for five minutes to get hot water.Internet stopped working properly halfway through our stay. Only social media would work, other websites would get diverted to a page prompting us to pay the internet bill. No streaming services would work. Emailed Vacasa daily for a week to fix this and they never did.I'm not a picky person but I feel like I was misled as to the poor condition of the apartment.The customer service from vacasa was really bad. Not helpful at all. Neighborhood was nice, look for something else in the area.
Griffin L.
Séjour de 14 nuits en février 2025