4/10 Médiocre
Kalena
Voyage en couple
17 sept. 2025
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We booked this property from a referral. Prior to arriving I booked a dinner on the beach for our anniversary. At checkin we were immediatley asked to sit through a 90 min presentation and receive $160 resort credit and couples massage or room upgrade. We chose to do a room upgrade from our deluxe king ocean view to king ocean front. The upgraded room was not an upgrade. Room was smaller, older, and smelled. We called the front desk and they accomodated us back to our original room booked. This room was wonderful. After sitting through the presentation, deciding not to purchase, we were denied what was promised as our gift. Now they would only do $160 resort credit instead of credit and massage or room upgrade. Since we did not upgrade our room we chose massage. The moment we said no to purchasing my husband and I were rushed out of the timeshare office and told to go to lobby. No thank you, no let me take you back to the lobby, no hospitalility at all. Trying to get our certificate was even more of a hassle. Front desk sent us to timeshare office, time share office sent us to the lady who checked us in who now changed her story as to what we were promised. We ended up canceling our dinner reservation as we were not about to give the resort anymore of our money when they couldn't be honest with us. The servers, maids, and pool waiters were amazing. They deserve the high five. The management and timeshare sharks need a big kick. We will not return to this resort.
Kalena
Séjour de 5 nuits en septembre 2025
