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Avis sur PubLove @ The Crown, Battersea - Hostel

2 out of 5
PubLove @ The Crown, Battersea - Hostel
102 Lavender Hill, London, England

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 21 avis sur 98." "
Note des voyageurs de 8 (Bien), d’après 29 avis sur 98." "
Note des voyageurs de 6 (Satisfaisant), d’après 18 avis sur 98." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 98." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 98." "

6,2/10

Propreté

7,2/10

Personnel et service

6,6/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

4/10 Médiocre

Daniel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2022
Réponse de Crown Team le 28 déc. 2022
Hi Daniel,We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for. If you would like to discuss this further, then please contact us. We hope your next stay at The Crown will be a pleasant one and looking forward to welcoming you back again. With kindest regards,The Crown Team

10/10 Excellent

charles

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en juillet 2019

8/10 Bien

Alexandre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable séjour
Très propre et lit confortable. Loin des attraits, mais juste à côté d’un arrêt de bus. Employés très serviables. Pas de climatisation. Je le recommande sans hésiter!
Séjour de 3 nuits en juillet 2019

8/10 Bien

A

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
London
Ils m'ont demadé de payer sur place alors que le séjour avait déja éte reglé...
Séjour de 5 nuits en mai 2018
Réponse de Mark le 28 juin 2018
Thank you for your great review. We hope to see you again soon :)

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en novembre 2017
Réponse de The Crown Team le 12 janv. 2018
Dear Traveler. Thank you for your review and for choosing our hostel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hostel.

6/10 Satisfaisant

ERRECART

Les points forts : Personnel et service
j ai passé 4 jours dans cette auberge. les gens y sont sympathiques le petit déjeuner comprit dans le tarif comprend est correct le petit moins est peut etre la propreté, et aussi trop de lumière dans les chambres pour dormi l' l' auberge est vraiment correct pour le tarif
Séjour de 4 nuits en novembre 2017
Réponse de The Crown Team le 12 janv. 2018
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

8/10 Bien

Louise , V

Les points forts : Personnel et service
Auberge de jeunesse avec bar
Une chambre confortable et un bar en rez-de-chaussée pour des soirées sympathiques.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Désagréable
Séjour nul, personnel pas disponible, surtout ne pas ramener d'affaire précieuse il y a des voleurs j'en ai moi meme fais les frais.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
auberge dans un pub donc réception difficile entre 2 clients du pub ! propreté moyenne, pas beaucoup de douche et toilette, dortoir (j'étais dans un lit triple et au dessus ça bougeait beaucoup). petit dej simple pas au centre mais près de bus et station de train.

10/10 Excellent

Kerrie

Séjour de 1 nuit en février 2024
Réponse de Crown team le 19 févr. 2024
Hi Kerrie! Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Crown soon! Warmest regards The Crown Team

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not as expected
We stayed 2 nights in this hostel. Food was amazing and hostel staff very sweet. Towels not included. The mattresses were very uncomfortable and the showers/ toilets disgusting. There were only 4 showers and 4 toilets for everyone. They are only cleaned once in the morning.
Séjour de 2 nuits en février 2024
Réponse de Crown team le 19 févr. 2024
Hi,We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for. If you would like to discuss this further, then please contact us. We hope your next stay at The Crown will be a pleasant one and looking forward to welcoming you back again. With kindest regards,The Crown Team

6/10 Satisfaisant

Petronella

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
generally okay, but could do with a clean
Overall a satisfactory stay, room was in order, just enough space - something you would expect of a youth hostel. The bathroom was not so satisfactory: there was not enough space to hang up/put clothes/towels/wash bag; the taps were often broken and not fastened to the sink, hence wobbly; everything was just a little bit yucky and not so pleasant. The room was decent but could have been cleaned better (evidence of previous visitors was still there & here and there it was very dusty). Here it would have been handy to have a few more hangers to hang up towels, jackets, etc…
Séjour de 3 nuits en septembre 2023
Réponse de Crown team le 13 oct. 2023
Hi Petronella,We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for. If you would like to discuss this further, then please contact us. We hope your next stay at The Crown will be a pleasant one and looking forward to welcoming you back again. With kindest regards,The Crown Team

2/10 Horrible

Matthew

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never again
Firstly I feel your website truly needs updating relating to covid as when I arrived there wasn't any signage or restrictions which showed that we've lived thru an international pandemic for 3 years. Why mention it here when there’s evidence in its application I was rudely quizzed about no entry without ID but the Web info only says maybe, whereby the girl checking me in was absolutely insistent that I'd only be admitted with a passport. Due to an emailing issue on my phone I asked her to screenshot my ID...she rudely grabbed if from my hand and reluctantly did it I prebooked and asked for a bottom bunk. Was allocated a top one, which I can only assume was due to me being a 'difficult' customer. The bottom bunk was free when I checked in that evening. The steps up to the bed are not suited without foot wear At around 0200 there was a fight amongst 2 male guests. One obviously drunk. The night male receptionist eventually came up to calm things. Saw an open can of lager from one of the guests but no action taken, despite a no alcohol policy clearly displayed I'm used to hostel stays throughout the world and used to community living but this represents the worst of this type of hospitality
Séjour de 1 nuit en août 2023
Réponse de Mark le 9 août 2023
Hi MatthewFirst and foremost, thank you for taking the time to share your valuable feedback with us.We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for.Kindly be advised that our team is working on the case and that we have taken note of your mentioned points, and the concerned department has been notified and will follow up accordingly.Your feedback will help us improve our service. If you would like to discuss this further, then please contact us.With kindest regardsThe Crown Team

10/10 Excellent

Lucas Daniel

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2022
Réponse de Crown Team le 5 janv. 2023
Hi Lucas!Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Crown soon! Warmest regards The Crown Team

10/10 Excellent

Lucas Daniel

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2022
Réponse de Crown Team le 5 janv. 2023
Hi Lucas! Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Crown soon! Warmest regards The Crown Team

10/10 Excellent

Jack

Séjour de 1 nuit en novembre 2022
Réponse de Crown Team le 16 nov. 2022
Hi Jack!Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Crown soon! Warmest regards The Crown Team

8/10 Bien

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Decent
Decent hostel. Beware of snorers though, bring ear plugs.
Séjour de 2 nuits en octobre 2022
Réponse de Crown Team le 24 oct. 2022
Hi Daniel!Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. If you wish to discuss your negative experiences further, please feel free to contact us. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Crown! Warmest regards, The Crown Team

4/10 Médiocre

India

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2022
Réponse de Crown Team le 20 sept. 2022
Hi!First and foremost, thank you for taking the time to share your valuable feedback with us.We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for.Kindly be advised that our team is working on the case and that we have taken note of your mentioned points, and the concerned department has been notified and will follow up accordingly.Your feedback will help us improve our service. I hope that your stay was otherwise amazing.If you would like to discuss this further, then please contact us.We hope your next stay at The Crown will be a pleasant one and looking forward to welcoming you back again.With kindest regardsThe Crown Team

8/10 Bien

daniel

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nice pub
Séjour de 1 nuit en juin 2022

10/10 Excellent

Jason

Séjour de 1 nuit en mai 2022

8/10 Bien

Emilio

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
X
Séjour de 1 nuit en avril 2022

10/10 Excellent

ABUBAKAR

Séjour de 5 nuits en avril 2022

10/10 Excellent

Jekabs

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you want to drop for a sleep and you have deep sleep like me great and cheap place
Séjour de 2 nuits en février 2022

6/10 Satisfaisant

Ajmal

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It was not too good clean it's very dirty place
Séjour de 1 nuit en septembre 2021
Réponse de Mark le 21 oct. 2021
Hi Ajmal First and foremost, thank you for taking the time to share your valuable feedback with us. We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for. Kindly be advised that our team is working on the case and that we have taken note of your mentioned points, and the concerned department has been notified and will follow up accordingly. Your feedback will help us improve our service. I hope that your stay was otherwise amazing. Allow me to kindly invite you to contact me personally to discuss this with you further on luigi@publove.co.uk. We hope your next stay at PubLove @ The Crown will be a pleasant one and looking forward to welcoming you back again. With kindest regards The Team at PubLove @ The Crown.

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en juillet 2019

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Do not stay in the summer as there is no air conditioning the room was a sweat box and felt a bit dodgy.
Séjour de 1 nuit en juillet 2019

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, équipements
Séjour de 6 nuits en juillet 2019

4/10 Médiocre

Karl

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Publove - Battersea
Great location. Service was great in the pub below but in the rooms above loud, not great for sleep. Rooms had bed bugs and underneath the beds were not cleaned. I checked out on discovering this (other people had checked out as well or were moved to other rooms)
Séjour de 10 nuits en juin 2019
Réponse de Mark le 2 juil. 2019
Hi Karl Thank you for taking the time to review us. I have spoken to the property manager who has now dealt with the issues you have raised. With best wishes

10/10 Excellent

Steven, Crawley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly and helpful a great place to stay couldn't possibly find anything wrong
Séjour de 1 nuit en juin 2019
Réponse de Mark le 2 juil. 2019
Hi Steven Many thanks for your great review :) We hope to see you again soon. Best wishes

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Got the wrong bed 3 times or someone took Mine and ended up sleeping in somebody’s else’s because refusal of help from the receptionist and personal
Séjour de 1 nuit en juin 2019
Réponse de Mark le 2 juil. 2019
Hi Many thanks for taking the time to review us. Please accept my apologies for the confusion with your bed. The property manager has spoken to his team regarding the service you received when staying with us. With best wishes

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté
I didn’t like that the 3 bed room are so little for woman and man together. It was better if the room was only for women or only for men.
Séjour de 3 nuits en mai 2019
Réponse de Mark le 2 juil. 2019
Hi Many thanks for taking the time to review us. Best wishes

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2019
Réponse de Mark le 11 mars 2019
Hi Many thanks for your great review. We hope to see you again soon :) Best wishes

4/10 Médiocre

Madrista, London

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not best welcome when i arrived Got to the room and it stank of sweaty feet and bo All through the night was constant noise I was lucky to get couple hours sleep at most The bathrooms seemed clean but someone left one in awful mess The only good thing was the bed Sheets were clean and was quite comfy
Séjour de 1 nuit en novembre 2018
Réponse de Mark le 8 nov. 2018
Hi Thank you for taking the time to review us. I will follow up with the property manager regarding the issues you have raised. With best wishes

8/10 Bien

Paul

Les points forts : Personnel et service
Séjour de 2 nuits en octobre 2018
Réponse de Mark le 10 oct. 2018
Many thanks for your great review. We hope to see you again soon :)

4/10 Médiocre

Richard

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bed Bug Infestation
I'm really sad to write this review. I've stayed 200+ times at this hostel over the last 4 years and the accomodation, staff and location are fantastic. Even better since the refurbishment, although with a slight increase in price and removal of free breakfast, not as competatively priced as previously. However the real deal breaker has been the on and off Bed Bug infestations that I have had to suffer. On my last stay, they were so bad, I have over 100 bites and had to get a refund and leave early. Easily the itchiest bites I have ever suffered. I feel the Hostel is in denial and failing to fully address the issue. I therefore emplore anyone suffering same to leave a review and hope that the Hostel will be fully treated and get back to offering great accomodation.
Séjour de 1 nuit en juillet 2018
Réponse de Mark le 10 oct. 2018
Hi Richard Thank you for taking the time to review us. Having spoken to the property manager it does appear that there was an issue but pest control have now attend and treated the rooms in question. As a regular guest I do hope this does not deter you from staying with us again in the near future. With best wishes

2/10 Horrible

Alessandro

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff was terrible, I had a problem with one of the guest in the room because he was drunk and under drugs effected, I asked the staff to change my place to another bed or room they refused to help me them I had to leave the place 2am for my own security
Séjour de 1 nuit en septembre 2018
Réponse de Mark le 10 oct. 2018
Hi Alessandro Thank you for taking the time to review us. Please accept my apologies for the service you experienced. I have spoken to the property manager and addressed this with her team. I do hope this won't deter you in staying with us again in the near future. With best wishes

4/10 Médiocre

yuri, aosta

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ho preso un last minute
hotel o meglio ostello caro per cio' che offre. Dove si dorme l 'aria è rarefatta poichè ci sono 12 letti e non c'è il ricambio dell'aria. Necessiterebbe di un semplice impianto di ventilazione meccanica controllata, come in tutti i nostri hotel in Italia Posizione buona, nel completo sufficiente
Séjour de 1 nuit en septembre 2018
Réponse de Mark le 10 oct. 2018
Hi Yuri Many thanks for taking the time to review us. We are indeed a hostel and unfortunately planning regulations prohibit us from installing air conditioning. With best wishes

8/10 Bien

Voyageur vérifié

A fine cheap stay
For the price and my needs, this worked out for me. Pub downstairs was fine. free evening and night parking in streets close by
Séjour de 1 nuit en septembre 2018
Réponse de Mark le 10 oct. 2018
Many thanks for your great review. Hope to see you again soon :)

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2018
Réponse de Mark le 9 août 2018
Many thanks for your great review. We hope to see you again soon :)

8/10 Bien

Prad, London

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2018
Réponse de Mark le 28 juin 2018
Thank you for your review. We hope to see you again soon :)

10/10 Excellent

Prad, London

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and very clean. Will stay again.
Séjour de 1 nuit en juin 2018
Réponse de Mark le 28 juin 2018
Thank you for your great review. We hope to see you again soon :)

10/10 Excellent

Buttigetti, Melbourne, Australia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely staff, clean rooms decent bathrooms and nice drinks
Séjour de 1 nuit en juin 2018
Réponse de Mark le 28 juin 2018
Thank you for your great review. We hope to see you again soon :)

8/10 Bien

Tetiana

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 5 nuits en mai 2018
Réponse de Mark le 30 mai 2018
Many thanks for your great review. Hope to see you again soon.

4/10 Médiocre

John, Horsham UK

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
The guy serving at the bar, put me in the worst bunk (i.e. top furthest from the window). Safety light on all night, room like an oven, 1 inch gap in window opening. If he didn't do it on purpose, I think he needs to experience a hot night for himself.
Séjour de 1 nuit en avril 2018

10/10 Excellent

aurel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ok
Allt var Ok. tillmötesgående , smidigt
Séjour de 1 nuit en juillet 2017

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en juillet 2017

4/10 Médiocre

Matthew

Les points faibles : Propreté et confort de la chambre
Alcatraz chic in South London
Quite poor. Room was very sparse, just a 3 tiered bunk - I really felt like a battery chicken - no lockers, no furniture, just a table and a mirror. It felt like the spirit of Charles Dickens was being kept alive. The breakfast was good, but the cramped facilities and problems such as a toilet with no light (that couldn't be used in the evening), soap dispensers being left empty for days and the fact most people in my room slept with their luggage on their beds (because of no lockers) mean I would rate this as one of the poorest hostels I have stayed in. I went with an open mind and wasn't worried about the noise etc (I expect a pub to be lively). £5 to buy a towel was unexpected. The area is ok and the pub seemed very pleasant but a dedicated hostel for a similar price would give a much better service.
Séjour de 3 nuits en mai 2017

4/10 Médiocre

jenny

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
La struttura è in una zona non centrale ma ben collegata dai mezzi. Il pub al di sotto delle camere, molto British, offre piatti gustosi. La colazione gratuita riservata agli ospiti dalle 7 alle 9 è piuttosto scarsa e sicuramente potrebbe essere migliorata. Complessivamente si tratta di un posto tranquillo, abbastanza pulito e confortevole.