6/10 Satisfaisant
Laurence
Voyage en famille
6 juil. 2025
The hotel is enormous and you sort of feel like a number unfortunatly⊠Even though many employees are very nice, we were disappointed more than once. When we arrived for Check-in, only half an hour before the official Check-in Time, there was no room for us and worse nobody could tell us when it would be ready⊠the hotel has more than 1000 rooms⊠When we actually got a room, the sofa bed where two of us were sleeping (we are a family of 4) was not made into a bed and we had to ask for it to be done. We had to ask for everything actually⊠Nobody comes in the room (to change the towels and make the beds) unless you ask⊠And when we asked for fresh towels, they gave us hand towels. Asked for 2 rolls of toilet paper⊠they gave us oneâŠ
The pool was nice though! And the fact that you have to reserve a time slot to go swimming is actually a good idea since it is on the small side.
We are used to travelling to 4-star hotels but this one was definitly below our standards. Furthermore, when we left after a week, the car we had reserved through the hotel chauffeur service never showedâŠ
Laurence
Séjour de 6 nuits en juin 2025