Where should I begin? Let me start by saying you should NEVER stay here. The manager is very dishonest, rude, and disorganized. I sent a detailed list of the activities we wanted to partake in, but somehow the manager kept pushing me to do the things that would take place in the hotel. If I didn’t want to do those things, then he wouldn’t schedule what I actually wanted to do.
Also, he severely overcharged for meals that were cooked onsite. A lobster dinner was $8 elsewhere, but I was charged $25 for a bland, distasteful chicken dinner at the hotel.
We were steered to a restaurant that served us food that caused my daughter to be sick with some type of stomach virus/parasite for two weeks after we returned home.
To add insult to the above mentioned injury, after the masseuse moved a nightstand to set up for an in-room massage but failed to return it to its original location, I was charged $5-$10 USD for a small figurine that broke that could not be worth more than $1 USD. This was after I was ensured, “It’s ok. It’s not a problem.”
To recap, overcharged for meals and drivers to airport & beach, steered into activities that would benefit the hotel, was severely I’ll due to a restaurant “recommendation”, missed out on a Cuban cooking lesson and Cuban cigar rolling lesson because the manager was upset I wouldn’t allow him to steer me into what he wanted us to ultimately be overcharged for. I may have missed a few things like lack of hot water and disrupted sleep.
