My partner and I had an amazing time! The staff was friendly, accommodating, helpful and supportive. They helped me plan & set up a private surprise bday dinner for my partner, as well as provided amazing food recommendations, made reservations, coordinated excursions, set up transportation etc. The hotel also has an outstanding security team. With the hotel having about 6 rooms, it has a very familial type of feel. The hotel is clean, beautiful and the roof top is fantastic. Staff are able to converse in English and Spanish (possibly more languages). This will be my go-to hotel when I return to Cuba.