Île d'Ersha : Séjours pour enfants

The hotel is okay for a one night stay but not for everyone. Although the room was advertised as non-smoking, it clearly smelled of cigarettes and an ashtray was available in the room. It seems it’s also possible to smoke in the corridors. The hotel is clean but generally smells due to this issue. Another disappointing aspect was the distance from the airport. Unlike what appears on the hotel’s description, it is actually located around 20 minutes by car from the airport, the information provided on the website is deceiving. The shuttle works and is made available as needed however hotel was not responsive before arrival and had to ask airport staff to call them to send the shuttle (which was sent rapidly) Overall, quite disappointed with the hotel

First problem. The hotel is not call "Kaiser Hotel Guangzhou Gangding Metro" It's been renamed "Guangzhou Tianhe James Joyce ELITE Hotel" for many years and why Expedia still advertise in the old name. We arrived and took us nearly an hour to found out the Elite Hotel is where we are staying. Second Problem. We booked for 3 persons to include Breakfast but we only get 2 breakfast voucher per day. Third problem. Everyday we had to ask the front desk to send up an extra set of towels as housekeeping only provide a standard 2 sets of towels in the room even though we were booked as 3 occupants. The traffic outside is ridiculous as it's so busy and jam packed, we had couple of taxis refuse to collect us from the hotel.

Tout était parfait