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Avis sur The Imperial Torquay

4 out of 5
The Imperial Torquay
Park Hill Road, Torquay, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 455 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 325 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 127 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 65 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 31 avis sur 1003." "

8,6/10

Propreté

8,4/10

Personnel et service

8,2/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Perrine

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres décevant.
Ensemble décevant au regard du prix très élevé. Certes, l’hôtel a une jolie histoire et a connu un bel âge d’or, mais il est vieillissant. La vue de la chambre comme du restaurant étaient splendides, et le petit déjeuner offrait un choix très varié. En revanche, la chambre était très vieillotte, la porte fermait mal, la fenêtre calfeutrée au scotch… Et la propreté très moyenne: poil dans la douche, dessous du lit pas nettoyé, moquette pas aspirée, couverts pas nickels, projections de peinture sur les murs, paquet de gâteaux entamé… Le repas du réveillon, malgré le prix, n’était pas d’une grande qualité non plus, et les serveurs du petit déjeuner peu souriants. Bref, nous avons été très déçus pour le prix que nous avons payé.
Séjour de 2 nuits en décembre 2022
Réponse de Guest Relations le 3 févr. 2023
Bonne après-midiMerci d'avoir pris le temps d'évaluer votre séjour avec nous.Je suis désolé de lire que vous avez trouvé des zones de l'hôtel nécessitant une attention particulière.Je discuterai plus en détail des commentaires que vous avez soulevés avec les chefs de département concernés.Nous espérons que nous pourrons vous accueillir à nouveau dans le futur afin que vous puissiez voir les améliorations que nous apporterons en utilisant les commentaires de nos clients.Sincères amitiésL'équipe impériale

8/10 Bien

valérie

Séjour de 2 nuits en juillet 2022

10/10 Excellent

Julian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property. Excellent location and having a sea view room was brilliant
Séjour de 2 nuits en avril 2024
Réponse de Alina le 22 avr. 2024
Dear Julian,Thank you for your 5* review.We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon.Kind regards,Customer Care Service

8/10 Bien

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A well maintained vintage hotel within easy walking distance pf Torquay seafront. Friendly, helpful staff.
Séjour de 3 nuits en avril 2024
Réponse de Alina le 23 avr. 2024
Dear Christopher,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Robert

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Alina le 16 avr. 2024
Dear Robert,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Brett

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Alina le 16 avr. 2024
Dear Brett,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Gemma

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A luxurious stay at an affordable price. Being able to use the swimming pool, sauna & jacuzzi for free was a massive bonus
Séjour de 2 nuits en avril 2024
Réponse de Alina le 16 avr. 2024
Dear Gemma,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Bien

Nancy

Voyage en couple
Les points forts : Propreté et personnel et service
Unfortunately the hotel is so huge and areas seem underused and feels as if it is not busy. It makes it feel cold and less welcoming. Obviously a restoration and development project is in the pipeline but meanwhile I think they should condense areas and make it feel cosier. The bar menu is poor.
Séjour de 1 nuit en avril 2024
Réponse de Alina le 16 avr. 2024
Dear Nancy,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Neil

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely 3 night stay. The hotel is super convenient to walk into town plus some local attractions. The room was very spacious and the bar lounge area a nice place to relax in during the evening. One improvement would be the swimming pool arrangements. We experienced many occasions when there were swimmers doing lengths. All well and good, but they’d often frown and sigh when my daughter and I were just using the pool for some fun. Need to rope off an area so both can cohabitate happily
Séjour de 3 nuits en avril 2024
Réponse de Alina le 16 avr. 2024
Dear Neil,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

6/10 Satisfaisant

Simon

Les points forts : Propreté et personnel et service
Really needs updating both inside and out.
Séjour de 2 nuits en avril 2024
Réponse de Alina le 16 avr. 2024
Dear Simon,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

4/10 Médiocre

Marlene

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
GREAT LOCATION* It was a small problem at the check-in as I was placed in smaller rooms than the one I'd booked but the manager was good and sorted out the problem. The first night was perfect, the other 3 nights Dogs barked early morning and afternoon. Children running above my room. The rooms looked rather tired but clean.... No fridges in the room. Parking is very expensive £34 for the 4 nights.
Séjour de 4 nuits en mars 2024
Réponse de Alina le 16 avr. 2024
Dear Marlene,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

2/10 Horrible

Tobias

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Alina le 16 avr. 2024
Dear Tobias,Thank you so much for taking the time to review our hotel. We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service

4/10 Médiocre

Kira

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Alina le 16 avr. 2024
Dear Kira,Thank you so much for taking the time to review our hotel. We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Alina le 16 avr. 2024
Dear Kevin,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Cheryl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful hotel.
Séjour de 2 nuits en mars 2024
Réponse de Alina le 16 avr. 2024
Dear Chreyl,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Dave

Lovely hotel inside outside looking ver tired apart from that had a great time
Séjour de 2 nuits en mars 2024
Réponse de Alina le 16 avr. 2024
Dear Dave,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Ana Isabel

Voyage en couple
Everything was clean and beautiful ❤️ Very nice 😊
Séjour de 1 nuit en mars 2024
Réponse de Alina le 16 avr. 2024
Dear Ana Isabel,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Bien

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The indoor pool was shut unable to use We had chosen this hotel because of leisure Facilities We were disappointed that this facility was closed
Séjour de 2 nuits en mars 2024
Réponse de Alina le 16 avr. 2024
Dear Anthony,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

8/10 Bien

Abigail

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel, beautiful views was lovely sitting in the bar area watching the sea. Staff were absolutely lovely, friendly and helpful. Gorgeous seating areas and feel to hotel. Rooms were a bit dated but added to the charm in a way. Pool was smaller than expected. Didn't expect to pay for parking on top of paying to stay which we think should be included. Overall lovely stay though and would stay again.
Séjour de 1 nuit en mars 2024
Réponse de Alina le 16 avr. 2024
Dear Abigail,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Gary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Like the warm welcome as you arrive,the seaviews are wonderful, you feel relaxed and comfortable. Dislike small bar. When functions are on ,cannot get to the bar.
Séjour de 1 nuit en mars 2024
Réponse de Alina le 16 avr. 2024
Dear Gary,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were all very helpful knowledgeable and have our ( the customer) best interests at heart. Special thanks to the housekeeping staff and the two ladies in the bar making food . Very polite and focused . Especially as the one lady wasent that old . Good level of maturity.
Séjour de 2 nuits en mars 2024
Réponse de Alina le 16 avr. 2024
Dear Anthony,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

william

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Alina le 16 avr. 2024
Dear William,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Gail

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice stay
Séjour de 3 nuits en mars 2024
Réponse de Alina le 16 avr. 2024
Dear Gail,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Bien

Louisa

Séjour de 1 nuit en mars 2024
Réponse de Alina le 16 avr. 2024
Dear Louisa,Thank you so much for taking the time to review our hotel. We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service

6/10 Satisfaisant

Sara

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Fantastic views, clean bedroom , comfy good quality bedding, reasonable breakfast buffet. Poor infrastructure - scruffy, heating on timers, pool broken plus charge for parking!
Séjour de 1 nuit en mars 2024
Réponse de Alina le 16 avr. 2024
Dear Sara,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Anne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were more than helpful in all respects. Accommodation just what we needed - spectacular view across Torbay, comfortable bed, spacious bathroom. Room service (for our arrival lunch) was good, as was the afternoon tea. High quality in lots of small ways - all of which add up to a great stay, even for just one night.
Séjour de 1 nuit en mars 2024
Réponse de Alina le 16 avr. 2024
Dear Anne,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Marianne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
room was spacoius and clean.
Séjour de 1 nuit en mars 2024
Réponse de Alina le 16 avr. 2024
Dear Marianne,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Bien

Sarah

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We upgraded to a suite and it was well worth it, such a lovely big space and a very big bed which was so comfortable. We did however have our dog with us and it did not stipulate on Expedia which rooms were dog friendly so we went ahead and booked a suite to be told on check in that dogs aren't allowed in the suites, this needs to be made clear on booking. Luckily they agreed that our dog could stay in the suite but I think that's only because we had upgraded to their Master Suite and it was my Husbands birthday. We ordered room service for our breakfast and it was adequate enough but wasn't amazing. The car parking is £8.50 a day or £18 a day if you want to park in the garage. (we opted for the cheaper option and it was fine - there were always plenty of spaces)
Séjour de 2 nuits en mars 2024
Réponse de Alina le 12 mars 2024
Dear Sarah,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Roy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good for me has being by self
Séjour de 3 nuits en mars 2024
Réponse de Alina le 12 mars 2024
Dear Roy,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

10/10 Excellent

Linda

Séjour de 1 nuit en mars 2024
Réponse de Alina le 16 avr. 2024
Dear Linda,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Bien

Debs

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Staff lovely and checkin easy. Great sized room but couldn’t go out on balcony because of maintenance. Room service limited and no menu in room. Very old fashioned tired hotel and definitely needs a revamp. My whole group for work stayed so not just my opinion. Room service quality was good. And room view incredible. Also the bed was comfy. Bathrooms look like something out of the 1980s
Séjour de 1 nuit en mars 2024
Réponse de Alina le 12 mars 2024
Dear Debs,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Slawek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Alina le 12 mars 2024
Dear Slawek,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

10/10 Excellent

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable feel to the hotel. Lovely big room with sea view across the bay. Very convenient for walking down to the Marina and local Restaurant's.
Séjour de 1 nuit en mars 2024
Réponse de Alina le 12 mars 2024
Dear Mark,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

10/10 Excellent

Gareth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel only 5 minutes walk from the harbour area. It's on the hill above the harbour, so there's an incline to get to it, but that means the views over Torquay are amazing. Staff were very nice and super helpful. Spa facilities are a little bit dated, but it looks like they are currently being updated. Breakfast buffet was amazing.. I'd definitely recommend this hotel.
Séjour de 1 nuit en mars 2024
Réponse de Alina le 12 mars 2024
Dear Gareth,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

2/10 Horrible

David

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very poor & rundown needs a good paint work on outside smelt damp in corridors very little staff & only 1 person serving in bar areas not impressed
Séjour de 1 nuit en février 2024
Réponse de Alina le 12 mars 2024
Dear David,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Pauline

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Alina le 6 févr. 2024
Dear Pauline,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Petra

Séjour de 1 nuit en janvier 2024
Réponse de Alina le 16 avr. 2024
Dear Petra,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Bien

Andy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Alina le 30 janv. 2024
Dear Andy,Thank you so much for taking the time to review our hotel. We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Alina le 24 janv. 2024
Dear Guest,Thank you for 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon.Kind regards,Customer Service Care

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night stay
Lovely one night stay. Nice and clean. Lovely staff, very helpful.
Séjour de 1 nuit en janvier 2024
Réponse de Alina le 23 janv. 2024
Dear Adam,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Sarah

Les points forts : Personnel et service et confort de la chambre
Sea view room request upper floor.
Stayed in a sea view room. Sadly it was on the ground floor and had a limited sea view from a building right on the waters edge
Séjour de 2 nuits en janvier 2024
Réponse de Alina le 23 janv. 2024
Dear Sarah,Thank you for 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon.Kind regards,Customer Care Service

10/10 Excellent

david

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Short Break to Torquay
Excellent experience from arrival to departure - especially considering the price we paid. Will return for another short break.
Séjour de 1 nuit en janvier 2024
Réponse de Alina le 23 janv. 2024
Dear David,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

ravi

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
Nice hotel and location, friendly and helpful staff
Séjour de 2 nuits en janvier 2024
Réponse de Alina le 16 janv. 2024
Dear Ravi,Thank you for 10* review.We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon.Kind regards,Customer Care Service

10/10 Excellent

Maia

Séjour de 1 nuit en janvier 2024
Réponse de Alina le 6 févr. 2024
Dear Maia,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

6/10 Satisfaisant

byron

Les points faibles : Confort de la chambre
was upgraded which was nice , the room was large and had all the normal accessories. unfortunately i was ill and the first night i stayed on top of the bed but when i pulled the sheets back their was a stain and another part a brown faded area on the end of the sheet . i didn’t complain as was not really well enough i slept on the one sheet so didn’t get fully in bed. overall the positioning (views) were outstanding from the dining and lounge areas, and staff were very helpful.
Séjour de 2 nuits en décembre 2023
Réponse de Alina le 4 janv. 2024
Dear Guest thank you for your feedback and for staying with us at the imperial.

6/10 Satisfaisant

Anthony

Séjour de 4 nuits en décembre 2023
Réponse de Alina le 16 janv. 2024
Dear Anthony,Thank you so much for taking the time to review our hotel.We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service

8/10 Bien

Claire

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Old fashioned charm
Old fashioned hotel with charm, but a little faded. Helpful staff, good food, room was too warm, but staff were quick to get maintenance to switch off radiator.
Séjour de 2 nuits en décembre 2023
Réponse de Alina le 4 janv. 2024
Dear Guest thank you for your feedback and for staying with us at the imperial.

6/10 Satisfaisant

Tim

Les points forts : Propreté, personnel et service, équipements
There were distinct areas in the Hotel where the heating was not working. Walking through the final door before we got to our room the contrast was very clear. We needed to get a portable heater installed which worked but should not have been necessary.
Séjour de 2 nuits en décembre 2023
Réponse de Alina le 4 janv. 2024
Dear Guest thank you for your feedback and for staying with us at the imperial.

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Reservations team le 19 déc. 2023
Thank you for your kind feedback, we really do appreciate you staying with us

6/10 Satisfaisant

Jeremy

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Great location overlooking Torbay, but disappointed to be told on arrival that the Spa was shut... why not tell me when I booked? Bedrooms were cold with central heating only on a couple of hours a day so extra heaters were provided. No doubt the place is better in season.
Séjour de 3 nuits en décembre 2023
Réponse de Reservations team le 19 déc. 2023
Dear guest we are sorry about the spa being closed it was out of our control . Thank you for your kind feedback, we really do appreciate you staying with us