Les notes se basent sur un nombre total de 198 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3,2 sur 5
Recommandé par 50 % des clients
3,4 Propreté de la chambre
3,6 Services et personnel
3,1 Confort de la chambre
3,2 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4 sur 5
par un voyageur vérifié de New York

The Best bartenders very nice hotels workers!!!

Publié le 30 avr. 2016
It was good vocation, Pool, water park, hotel staff we liked a lot, delicious food and the best beach ever)
2 sur 5
par un voyageur vérifié de NJ

Never again.

Publié le 22 avr. 2016
Stuff is rude and careless. Food is noneatable, except couple of dishes. In the buffet at lunch and dinner time you are not able to take water or any drink yourself. You must waive to waiters, call them, ask them to bring you some water, but be prepared to wait forever. Batenders can ignore you for 10 minutes, speaking to coworkers and moving glasses around. The same picture with reseption people. Do not buy any tous from Expedia guy. He is very unprofessional. Be aware that you cannot ride water slides wearing your UV t-short in the waterpark. They do not care if your skin is burning like a paper on flames on that sun. The stuff just saying "it's a rule". So you better cover yourself and your kids with the very thick layer of the sun lotion. However, animation on the beach and pool was very good, and some night shows are very pleasant.
4 sur 5
par un voyageur vérifié de NJ

Nice Hotel

Publié le 17 avr. 2016
So me and my daughter stayed at this resort for 5 days during spring break 12-16 April 2016, and we loved it. The hotel was about 45mins from the airport but it was worth it. the resort was very big so there was a lot to see and explore. The room was a good size and clean and right on the beach.The water park was included which was awesome we went there 2 days in a row we really like that they had their own snack/ lunch bar there so we didn't have to go all the way back to the main hotel for lunch. The staff was very friendly and helpful. The food was good we made 2 reservations and the other night had dinner at the main buffet which were theme nights. They did night shows which were not the best (the dancer sucked) but the bingo night and live bands were really good. All in all it was a great vacation and great family resort.
4 sur 5
par un voyageur vérifié de Huntington, NY

Pleasantly surprise.

Publié le 6 avr. 2016
Les + : The people
Les - : Remodeling is in order
Situation : Little too far from town
The best of the hotel is the staff they went out of their way to make us feel comfortable, Josue from customer service was always helping in any way posible, everybody from the restaurant bar and housekeeping where excellent Thanks
3 sur 5
par un voyageur vérifié de Canada

The hotel was old and needed a lot of maintenance.

Publié le 4 avr. 2016
Les + : The grounds were very nice and clean. The shows were good. The beach was good but people didn't seem to clean up after themselves.
Les - : A regular maintenance program would be good and when something was brought to their attention it should be fixed or at least looked at.
Situation : The zip lines were a good thing to do as well as the Monkey land. Snorkeling was good on the beach and you could see a variety of fish.
You had to pay for premium liquor, hotel room safe, internet access. All inclusive did not include premium liquor. You had to book for restaurant visits. You were only allowed two visits per week. The shower in our room would spray all over the floor and was mentioned to head desk and nothing was done. Our safe in our room did not work and was mentioned also to head desk and nothing was done. We found the rules of the hotel were not enforced like smoking every where and not wearing bare feet in eating areas, not wearing cover ups over bathing suits in eating areas.
4 sur 5
par un voyageur vérifié de VA

Decent all-inclusive resort to go to in Puna Cana

Publié le 29 mars 2016
Les + : Decent food. A few friendly wait staff, where we sat at Eridania Cabrera's station most of the time. Kids loved the waterpark. Loved the beach!
Les - : Close the pool bar at 6 pm, leave the pool open till 10 pm like in Cancun. Check-out process was very slow. Offer free wifi like most resorts now.
Situation : Although we saw a few things to do outside the resort, we were happy just to be inside the resort.
For the price I paid for our stay from 3/19/16 thru 3/25/16 for 2 adults, and 2 kids, this resort is actually very good. It started out as not so good, cause the check-in staff was unfortunately not that competent. Then when we got to our room, it had somewhat of a moldy smell. But as the days went by, our experience got better. The weird smell in our room disappeared, as it was cleaned daily. The buffet was pretty good most of the time. For the lunch and snack buffets, their hamburgers were really weird, as I was not sure what they were really made of. Definitely NOT regular ground beef. Drinks were OK. Definitely not what you would get from a decent restaurant here in the US. But hey, for as long as there is alcohol in it, and you're on the beach, who cares, right? :-) They have peacocks roaming the resort which was pretty cool as the kids loved them. The bad thing was, they yelled in the middle of the night through the morning hours. It was so loud that it was very tempting to shut them up permanently most of the time, as it disrupted our good night's sleep.Their nightly entertainment was no broadway by any means, but you can see that the cast worked hard enough to try to entertain the guests. Plus, my kids loved them. So thumbs up to them!! Pool and pool bar closes at 6 pm. I can understand closing the pool bar to give the big drinkers a rest, but not the pool. As night pool swimming is something I and most people I know love when you are in the Carribean.
1 sur 5
par un voyageur vérifié de nj

Horrible food -

Publié le 17 mars 2016
No matter where you will eat the food is horible -I got food poisoning , food undercooked - especially meat and rice. I would never go back.
2 sur 5
par un voyageur vérifié de Oklahoma City

Outdoor areas are the best part of hotel.

Publié le 14 mars 2016
Les + : The outdoor areas were great. Pool was clean with plenty of chairs for lounging both in the sun and in shade. Bar service was good as well.
Les - : The food. It's pretty bad.
Situation : The location is far away from airport, city centers and other hotels. You can do excursions that are nearby but pricey.
The pool, grounds and beach areas are very nice and clean. The rooms don't quite measure up to that level. We had quite a few problems during our week stay including ongoing plumbing issues, electrical issues and air conditioning problems. Almost every day there was some type of maintenance or repair needed. At first, we would go to the front desk or hotel management to get these problems solved with little assistance. Soon, we figured out that in order to get prompt service we needed to go through the concierge. He was much more helpful but it came with a price - we had to go through a time share presentation. We suffered through a couple of hours in order to get the better service that was promised. He did indeed deliver and our maintenance issues were dealt with promptly from then on. He also arranged several dinners in the theme restaurants to make up for our trouble. Overall the room issues were a minor inconvenience. The reason why I rated the hotel so low was because of the absolutely horrible food. The themed restaurants, which require a reservation, are only slightly better than the buffet - which is pretty awful. I was not expecting much when it came to the food and I was right. What was disappointing to me is that the hotel is so remote that you have almost no choice but to eat there. We did find a nice beach restaurant that was a short walk away for lunches that were fresh caught fish and lobster so that helped. Hope this review helps.
4 sur 5
par un voyageur vérifié de s

Lovely hotel on the beach

Publié le 22 févr. 2016
Just returned from a 7 night stay with 13 family members of all ages. Something for everyone. Pools and buffet restaurant very good. thanks to mateo for wonderful pool bar service and to Gi Gi for all his attention
5 sur 5
par un voyageur vérifié de Netherlands

Nice resort, nice beach

Publié le 21 févr. 2016
Les + : Staff very friendly and helpful. Good food, even better a la cartes. Beach and snorkeling just out front were really nice.
Les - : Pool maintenance (broken tiles, etc) Make sure maids don't help themselves to medication.
Situation : Waterpark: bit run down but overall nice and fun Diving nearby was good as well (went with SeaPro Divers)
Staff: great, very friendly (even groundskeepers); great with kids Food: good selection at buffet, a la cartes were great (notably teppanyaki - good entertainment and food) Beach: very nice beach, good snorkeling right out front (strong current some days) Cleaniless: aside from my room service, was really good Overall I recommend this resort. My maid service for my room was brutal. Only seemed to be the case for my room/building though. Not sure if she changed my sheets more than 2 times during my two weeks stay, if I left towels on the floor for new ones, I often would not receive them. If I had a bath mat one day, you can guarantee I wouldn't have one the next. Had to ask for water to be delivered to my room or go get it myself. Worst part - some consumables I had (Halls candies and Vicks Vapour rub) appeared to be my maids personal supply. One morning I rec'd a knock on the door; was the maid asking to see my washroom. From there she opened my bathroom bag and pulled out my Vicks vapour rub, asking if she could use some because she was stuffed up. OK, no problem, not a huge issue for me and she was asking (I wondered how she knew it was in my closed bag though). Anyways, not a huge deal, 0 inconvenience for me and like I said, she asked. However, upon my return to Europe after 2 weeks, I am unpacking and find my large, previously almost-full bag of halls now almost empty, while I had not had a single Halls candy. And yes, I was tipping. Overall experience = great.