Les notes se basent sur un nombre total de 221 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3,2 sur 5
Recommandé par 51 % des clients
3,4 Propreté de la chambre
3,6 Services et personnel
3,1 Confort de la chambre
3,2 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4 sur 5
par un voyageur vérifié de dominican republic SDQ

It was fine

Publié le 26 sept. 2016
everything was fine but the room was a bit run down, the show is exelent
1 sur 5
par un voyageur vérifié

the worst hotel in the area of Punta Cana

Publié le 12 sept. 2016
so far this this the worst hotel I have been in the area of Cana and Bavaro tip . very bad food buffet and combinations that make worse. wordless rooms of year 15 , very old , nothing modern and desteriorado . the snack worse than the buffet. the only thing acceptable staff and specialty restaurants
2 sur 5
par un voyageur vérifié de villasante

Publié le 11 sept. 2016
Les + : el parque acuatico , la playa los servicios de playa y parque
Les - : la comida , y educar a ciertos empleados
Situation : bien
EN recepcion un empleado prepotente y el fallo era de ellos , la llave de la habitacion no funciona , el inodoro se iva el agua , las cortinas no cerraban , la television no se veia , el empleado de reservas fatal , la comida no se correspondia con un hotel 5 estrellas camarera comedor no atendia parecia que estaba molesta con los clientes y algun detalle mas
4 sur 5
par un voyageur vérifié de Santa Marta Colombia

Excelente me fascino

Publié le 7 sept. 2016
Todo muy delicioso y excelente lugar para descansar. Buenas relacion precio comodidad
4 sur 5
par un voyageur vérifié de Austin, Texas USA

Great access to the beach, lots of activities!

Publié le 5 sept. 2016
Les + : The Michael Jackson show was awesome! The disco night was good too. The Mexican food was very great, and it was nice to have bottled water daily.
Les - : One night a guest was intoxicated and out of control, it took a bit of time to get him under control, although Security was visible around the site
Situation : We just stayed on the property. We took advantage of the dinner reservations most nights, and really enjoyed the messages by the ocean.
We spent 5 days there, and it was a great time! The food was good and there was a great variety. There was lots of activities, and even though we didn't have children with us, we saw several activities to keep the little ones entertained. All of the staff was friendly and overall made an attempt to make sure we had what we needed.
1 sur 5
par un voyageur vérifié de NJ

Close to beach but terrible service

Publié le 15 août 2016
Les + : pool and beach, and the entertainment.
Les - : the staff attention and capacity.
Situation : good,
I spend three days at this hotel with my family. I paid a fee for the reservation, when I arrive to the hotel they charged me the complete payment without do any discount for the previous payment. I paid double, after 3 weeks still I don't receive the complete refund, but the good thing about this is that when you call to ask them about your money, nobody now anything. you have to wait unlimited time and nobody is able to solve the problem. The same problems happen at the hotel when the AC stopped working at nigh, after spend 1 night and a complete day without ac, they told if I can not be able to sleep one more night without ac. I have to go to the front desk to complaint because they were unable to solve the problems. Later, they transferred us to another room with worst condition. Finally comments,The food wasn't too good.
2 sur 5
par un voyageur vérifié

Great spot but the resort has alot to be desired

Publié le 1 août 2016
Had a great time with friends. The food was edible, many of us got sickThe air conditioning was none existing
5 sur 5
par un voyageur vérifié

Nice hotel, very entertaining, Pool and beach in p

Publié le 24 juil. 2016
Lots of fun, animation team was awesome, love the pool, beach and the water park.
5 sur 5
par un voyageur vérifié

Nice hotel with great entertainment and people

Publié le 16 juil. 2016 sur CheapTickets
Les + : The openness of the staff working there and their desire to communicate with you. Also the entertainment team there was great! Animacion Super!
Les - : The rooms got a bit cold at times
Situation : Downtown Punta Cana is pretty nearby which was also nice to see. Santo domingo was a little farther but also a great historical sight to see.
When we got there we were greeted with cute little beverages! Also, we had a little bit of a room problem at first but the Assistant manager, Karla, took care of everything right away. She's very professional,very communicative, and guest orientated. The entertainment team as well was very great. They are such talented people and their program is so full, there is always something going on. The room was very nice as well and was clean, as well as the cleaning ladies being very nice. The staff at the bar particularly was very nice and they were usually always open and communicative and joking around with you. It was nice to walk in and see them always singing and having fun with each other, that made out experience more fun. Overall, it was a very good hotel with good staff and professionalism. However. with all the professionalism also came fun which really made the trip. There was a great balance of everything and we would absolutely reccomend this hotel to anybody who is thinking about it!
2 sur 5
par un voyageur vérifié

first and last

Publié le 12 juil. 2016 sur Orbitz
Beach and pool were the only good things . Rooms were old fashion and barely clean . Trying to buy excursions like zip lining etc felt like I got ripped off . Bought 3 for 450 and another guy working at the hotel would of gave me 4 for 350 .