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Avis sur The Grosvenor Plymouth

3.5 out of 5
The Grosvenor Plymouth
7-11 Elliot Street, The Hoe, Plymouth, England

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 383 avis sur 672." "
Note des voyageurs de 8 (Bien), d’après 238 avis sur 672." "
Note des voyageurs de 6 (Satisfaisant), d’après 43 avis sur 672." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 672." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 672." "

9,4/10

Propreté

9,4/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

anne

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de The Grosvenor Team. le 7 juin 2023
Thank you for leaving a review. Kind Regards.

10/10 Excellent

Jean-Francois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2019
Réponse de Alana le 6 janv. 2020
Thank you for taking a moment of your time to leave an outstanding review. We hope to accommodate you here at 'The Grosvenor', should you choose to return to Plymouth. Kind regards,

8/10 Bien

Sylvain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bonne adresse
Hôtel très bien situé, cosy et calme. Personnel efficace et prestations de qualité.
Séjour de 2 nuits en octobre 2018
Réponse de Jo Caswell - General Manager le 5 nov. 2018
Thank you for your good review. We hope to see you again!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien Il faut juste prévoir de trouver une place de parking dans les rues adjacentes et payer
Séjour de 1 nuit en juin 2017

8/10 Bien

alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
very friendly staff and helpfull bar could have been better stocked
Séjour de 1 nuit en mai 2024
Réponse de Gemma le 14 mai 2024
Hi Alan, thank you for leaving a review. We are so pleased that you found our staff to be helpful, apologies that you thought our bar could be better stocked - we will pass this on to the relevant department. We hope to welcome you back in the future. Kind regards, The Grosvenor Team.

8/10 Bien

Ben

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful stay. Staff are fantastic with nothing too much trouble. Comfortable bed. Excellent location for centre only short walk away. Will definitely be rebooking again
Séjour de 2 nuits en avril 2024
Réponse de Gemma le 27 avr. 2024
Hi Ben, thank you for leaving a review. We are so pleased that you enjoyed your stay with us and we hope to see you again in the future. Kind regards, The Grosvenor Team.

8/10 Bien

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Jenny le 22 avr. 2024
Thank you

10/10 Excellent

Greg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely clean hotel good sized clean room, staff were very welcoming friendly and helpful. Everything within a short 15 minutes walk. I would highly recommend
Séjour de 2 nuits en avril 2024
Réponse de Gemma le 10 avr. 2024
Hi Greg, thank you so much for taking the time to leave such a kind review. We are so pleased you enjoyed your stay and hope to welcome you back again soon. Kind regards, The Grosvenor Team.

6/10 Satisfaisant

SHUN LING

Séjour de 1 nuit en février 2024
Réponse de Gemma le 20 févr. 2024
Thank you for leaving a review. We hope to welcome you back again in the future. Kind regards, The Grosvenor Team.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Decor & furniture a bit dated.
Séjour de 2 nuits en février 2024
Réponse de Gemma le 20 févr. 2024
Thank you for leaving a review. We appreciate all feedback and will pass this on to the relevant department. Kind regards, The Grosvenor Team.

10/10 Excellent

Ilene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
well appreciated few days
I was in an unusual place in life and needed a quiet stressless, no fuss, friendly, thoughtful yet professional few days, absolutely ticked all the boxes. thank you.
Séjour de 3 nuits en février 2024
Réponse de Gemma le 14 févr. 2024
Hi Ilene, thank you so much for leaving such a kind review. We are so pleased that you enjoyed your stay with us and we would love to see you again in the future. Kind regards, The Grosvenor Team.

8/10 Bien

Laurie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Gemma le 14 févr. 2024
Hi Laurie, thank you for taking the time to leave a review. We hope to welcome you back in the future. Kind regards, The Grosvenor Team.

10/10 Excellent

wayne

Séjour de 1 nuit en février 2024
Réponse de Jenny le 25 mars 2024
Thank you

4/10 Médiocre

Susan

Les points faibles : Infrastructures et conditions de l’hébergement
The receptionist was very nice and friendly, bar was shut when she went home at 9pm. Single room, was very small, only 1 pillow, bed was ok. Breakfast was not good. The bacon was over cooked and quite salty. The sausages had been cooked prior to breakfast and cut in half. And it was all put on the toast. Coffee was ok
Séjour de 1 nuit en février 2024
Réponse de Gemma le 6 févr. 2024
Dear Susan, thank you for leaving a review. We are pleased that you found our receptionist to be nice and friendly. As we are in our low season period at the moment our reception and bar shuts earlier, but opens later during our peak times when we are busier. With regards to your room, our singles are the smallest so we would recommend if you rebook to consider booking a standard double, these are a lot more spacious. Also, each room comes with an extra pillow - either in the wardrobe or under the bed, our team would have been happy to help in this regard. Apologies that you didn't enjoy your breakfast, after looking into this I think there was some confusion with your ticket, which would have been our fault but our team would have been more than happy to redo your breakfast for you. Hopefully, we get to welcome you back in the future. Kind regards, The Grosvenor Team.

8/10 Bien

Beverley

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Gemma le 23 janv. 2024
Hi Beverley, thank you for leaving a review. We are pleased that you enjoyed your stay and hope to welcome you back again in the future. Kind regards, The Grosvenor Team.

10/10 Excellent

Salma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a lovely, comfortable stay.
Séjour de 1 nuit en janvier 2024
Réponse de Ella le 20 janv. 2024
Dear Salma, thank you for leaving us a review. We hope to welcome you back in the future! Kind Regards, Ella, the Grosvenor Team.

8/10 Bien

Robert

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Gemma le 3 janv. 2024
Hi Robert, thank you for leaving a review. We are pleased that you enjoyed your stay and hope to see you again soon. Kind regards, The Grosvenor Team.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovley Hotel staff friendly close to town but as always with Plymouth parking not so good breakfast was amazing aswell
Séjour de 1 nuit en décembre 2023
Réponse de Gemma le 3 janv. 2024
Thank you for leaving a review. We are so pleased that you enjoyed your stay with us and we hope to welcome you back again in the future. Kind regards, The Grosvenor Team.

10/10 Excellent

Cheryl

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Jenny le 1 janv. 2024
Thank you

8/10 Bien

Glynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Honest Glynn
It was quite as there was only 6 giests in the whole hotel so it ment plenty of parking available thankfully. very welcoming and a pleasant stay again.
Séjour de 2 nuits en décembre 2023
Réponse de Gemma le 26 déc. 2023
Hi Glynn, thank you for leaving a review. Yes, as you say we are quiet at the moment which is normal for Plymouth hotels throughout the Winter. We are pleased that you enjoyed your stay and were able to make use of our free parking. We hope to see you again soon, Kind regards, The Grosvenor Team,

10/10 Excellent

Dean

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay as usual
Fantastic friendly staff, good rooms with a great fresh breakfast. A home from home for my weekly trips to Plymouth
Séjour de 2 nuits en décembre 2023
Réponse de Gemma le 26 déc. 2023
Hi Dean, thank you so much for leaving a review. It's always a pleasure to have you stay with us and we look forward to seeing you again next year. Kind regards, The Grosvenor Team.

10/10 Excellent

Giorgia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Gemma le 26 déc. 2023
Hi Georgia, thank you for leaving a 10/10 review - we are so pleased that you enjoyed your stay and hope to see you again in the future. Kind regards, The Grosvenor Team.

10/10 Excellent

Keith

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Plymouth
Very nice stay. Clean comfortable room. Excellent breakfast.
Séjour de 1 nuit en novembre 2023
Réponse de Georgia le 20 déc. 2023
Good morning Keith, thank you for leaving us a review. We are so glad you enjoyed your stay here. We hope to welcome you back in the future. Kind regards, Georgia, The Grosvenor Team.

6/10 Satisfaisant

sheree

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Bedroom
Bedroom a little small
Séjour de 2 nuits en décembre 2023
Réponse de Georgia le 20 déc. 2023
Good morning Sheree, thank you for leaving us a review. We are sorry to hear the bedroom was too small for you. We hope to welcome you back in the future. Kind regards Georgia, The Grosevnor Team.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good base for exploring Britain’s Ocean City.
Spacious room. Modern, compact bathroom. The croissants were perfect. Everyone was in a good mood.
Séjour de 3 nuits en novembre 2023
Réponse de Georgia, The Grosvenor Team le 9 déc. 2023
Good afternoon Paul, thank you for leaving us a review. We are so glad you enjoyed your stay with us! We hope to welcome you back again in the future.

8/10 Bien

Deborah

Séjour de 1 nuit en décembre 2023
Réponse de Gemma le 13 déc. 2023
Dear Deborah, thank you for leaving a review. We hope that you enjoyed your stay and hope to see you again soon. Kind regards, The Grosvenor Team.

8/10 Bien

Jeremy

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Without doubt one of the cleanest hotels I have stayed in Spotless in all areas Down sides Bed very uncomfortable Rather cold in roommate
Séjour de 2 nuits en novembre 2023
Réponse de Gemma le 29 nov. 2023
Hi Jeremy, thank you for leaving a review. We are so pleased that you enjoyed your stay and found the hotel to be clean. Apologies that found the bed to be uncomfortable and the room to be cold, I will pass on this information to the relevant departments. Kind regards, The Grosvenor Team.

10/10 Excellent

Dean

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Gemma le 29 nov. 2023
Hi Dean, thank you so much for a 10/10 review. We hope to welcome you back again soon. Kind regards, The Grosvenor Team.

10/10 Excellent

Darren

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Business trip in Plymouth, a nice hotel with easy reach to the city etc.
Séjour de 1 nuit en novembre 2023
Réponse de Gemma le 22 nov. 2023
Hi Darren, thank you so much for leaving a 10/10 review. We are so pleased that you enjoyed your stay and hope to see you again soon. Kind regards, The Grosvenor Team.

10/10 Excellent

Jenny

Séjour de 1 nuit en novembre 2023
Réponse de Gemma le 21 nov. 2023
Hi Jenny, thank you so much for leaving a 10/10 review, we appreciate this so much. We hope to see you again in the future. Kind regards, The Grosvenor Team.

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Had
Séjour de 1 nuit en octobre 2023
Réponse de Gemma le 21 nov. 2023
Hi Simon, thank you for leaving a review. We are so pleased that you enjoyed your stay with us and we hope to welcome you back again in the future. Kind regards, The Grosvenor Team.

10/10 Excellent

donna

Séjour de 2 nuits en novembre 2023
Réponse de Gemma le 21 nov. 2023
Hi Donna, thank you so much for leaving a review. We are so pleased that you enjoyed your stay and we hope to see you again soon. Kind regards, The Grosvenor Team.

10/10 Excellent

donna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Gemma le 21 nov. 2023
Hi Donna, thank you for leaving such a positive review. We hope to welcome you back in the future. Kind regards, The Grosvenor Team.

8/10 Bien

Ronald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, Comfortable and Well Situated
The Grosvenor Plymouth provides a clean, comfortable lodgings with an excellent breakfast. Just a short walk from the Plymouth harbour and a short taxi ride from the train station, the Grosvenor proved to be a wonderful location for our stay.
Séjour de 4 nuits en octobre 2023
Réponse de Georgia le 2 nov. 2023
Good evening Ronald, thank you for leaving us a review. We are so glad you enjoyed your stay with us! We hope to welcome you back in the future. Kind regards, Georgia, The Grosvenor Team.

10/10 Excellent

Phil

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic classic hotel with lovely rooms and staff. Highly recommend
Séjour de 1 nuit en octobre 2023
Réponse de Georgia le 29 oct. 2023
Good afternoon Phil, thank you for leaving us a lovely review. We are so glad you enjoyed your stay with us. We will look forward to welcoming you back again. Kind regards, Georgia, The Grosvenor Team.

8/10 Bien

Vic

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay was very pleasant at the hotel which is close to the city centre and the Hoe. The service was excellent, the breakfast very good, our only problem which was minor was that the temperature of the hot water shower was very temperamental in that it changed from freezing to boiling hot and back without notice. This was brought to the attention of the reception who stated that it would be looked at.
Séjour de 1 nuit en octobre 2023
Réponse de Matt le 24 oct. 2023
Thank you for your review and that you enjoyed your stay with us.We have addressed the water issue and thank you for bringing it to our attention.Looking forward to your return visit to the Grosvenor.Regards The Grosvenor Team

10/10 Excellent

Tony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location near the Hoe and walkable to the City Centre. The hotel has limited parking but we were lucky to get the last free slot. There is lots of parking on the street but you have to pay, even for overnight. Breakfast was OK with prompt service.
Séjour de 1 nuit en octobre 2023
Réponse de Izzy le 21 oct. 2023
Good Morning Tony. Thank you for taking the time to leave a review. We are delighted our location was good for your trip to Plymouth and you were able to park in our small car park. We hope to welcome you back in the futureKind Regards, The Grosvenor Hotel

10/10 Excellent

Dean

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Stay here weekly for work Cannot fault the location, the value for money , the breakfast - above all else the staff are superb
Séjour de 1 nuit en octobre 2023
Réponse de Georgia le 19 oct. 2023
Hi Dean, thank you for leaving us such an amazing review. We are so glad you enjoyed your stay with us! We will look forward to welcoming you back again soon. Kind regards, Georgia, The Grosvenor Team.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Gemma le 18 oct. 2023
Thank you for leaving a review. We are pleased that you enjoyed your stay with us and hope to see you again in the future. Kind regards, The Grosvenor Team.

10/10 Excellent

dina

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en octobre 2023
Réponse de Gemma le 18 oct. 2023
Dear Dina, than you for leaving a review and for your 5 out of 5 score. We hope to welcome you back again in the future. Kind regards, The Grosvenor Tea,

10/10 Excellent

Jayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Definitely five stars!
Lovely welcome, clean room, very comfortable bed! Breakfast was the”over indulgent “ type, plenty of everything and served with a smile! I will definitely be staying at The Grosvenor again.
Séjour de 3 nuits en octobre 2023
Réponse de Gemma le 10 oct. 2023
Dear Jayne, thank you so much for leaving such a lovely review. We are so pleased that you enjoyed your stay and hope to welcome you back again soon. Kind regards, The Grosvenor Team.

8/10 Bien

Jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Gemma le 4 oct. 2023
Dear Jeff, thank you for leaving a review. We are pleased that you enjoyed your stay and hope to see you again soon. Kind regards, The Grosvenor Team.

10/10 Excellent

Dean

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Gemma le 4 oct. 2023
Dera Dean, thank you so much for taking the time to leave such a positive review. We are so pleased that enjoy staying with us and look forward to seeing you again soon. Kind regards, The Grosvenor Team.

10/10 Excellent

Waldemar

Séjour de 1 nuit en septembre 2023
Réponse de Gemma le 4 oct. 2023
Dear Waldemar, thank you for leaving a review. We are so pleased that you enjoyed your stay and felt we are worthy of a 10/10 review. We hope to see you again. Kind regards, Gemma, The Grosvenor Team.

10/10 Excellent

Ian

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel in a great location. Breakfast was superb. Enjoyed my stay.
Séjour de 1 nuit en septembre 2023
Réponse de Gemma le 4 oct. 2023
Dear Ian, thank you so much for taking the time to leave such a kind and positive review. We hope to welcome you back in the future. Kind regards, The Grosvenor Team.

10/10 Excellent

Matthew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Gemma le 4 oct. 2023
Hi Matthew, thank you for leaving a review, we are so pleased that you enjoyed your stay and felt we were worthy of a 10/10. We hope to see you again in the future. Kind regards, The Grosvenor Team.

10/10 Excellent

paul

Séjour de 2 nuits en septembre 2023
Réponse de Gemma le 18 oct. 2023
Dear Paul, thank you for leaving a review. We are so pleased that you enjoyed your stay with us and we hope to see you again soon. Kind regards, The Grosvenor Team,

10/10 Excellent

Nicola

Séjour de 2 nuits en septembre 2023
Réponse de Gemma le 10 oct. 2023
Hi Nicola, thank you for leaving such a positive review. We hope to welcome you back in the future. Kind regards, The Grosvenor Team.

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en septembre 2023
Réponse de Gemma le 20 sept. 2023
Dear Thomas, thank you for leaving a review. We are so pleased that you enjoyed your stay with us and we hope to see you again soon. Kind regards, The Grosvenor Team.

10/10 Excellent

Ian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Couldn’t fault room or service food was good only downside limited parking
Séjour de 2 nuits en septembre 2023
Réponse de Gemma le 18 sept. 2023
Dear Ian, thank you for leaving a review. We are so pleased that you enjoyed your stay and hope to see you again in the future. Kind regards, The Grosvenor Team.