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Avis sur Royal Station Hotel

3 out of 5
Royal Station Hotel
Neville Street, Newcastle-upon-Tyne, England

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 555 avis sur 1316." "
Note des voyageurs de 8 (Bien), d’après 429 avis sur 1316." "
Note des voyageurs de 6 (Satisfaisant), d’après 185 avis sur 1316." "
Note des voyageurs de 4 (Médiocre), d’après 89 avis sur 1316." "
Note des voyageurs de 2 (Horrible), d’après 58 avis sur 1316." "

8,4/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

ALAIN

Séjour de 2 nuits en août 2023
Réponse de Christine le 30 août 2023
Thanks Alain.Best WishesChristine

8/10 Bien

Terence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenience above all
Very practically situated, right on the station. Charming young man and woman (from Greece) on the desk. An excellent English breakfast. But the once rather grand hotel is in need of a face-lift. The fridge supposedly contains complimentary items, but my fridge was empty. When I asked why, I was told that COVID was to blame. Strangely, the fridge contained sachets of milk--apparently in no danger from COVID.
Séjour de 1 nuit en février 2023
Réponse de Christine le 5 mars 2023
Dear Terence,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you had a pleasant stay with us and enjoyed our great city centre location. Complimentary fridge items are currently only included in superior room types and not all rooms since we reopened after lockdown. Complimentary tea and coffee refreshments and toiletries are included for all room types. Apologies for any confusion.

6/10 Satisfaisant

Terence

Central
This must have been a very handsome hotel, but it is somewhat run-down. Disappointing reception staff. Very small rooms. A very good breakfast. The hotel gives on to the station.
Séjour de 1 nuit en juillet 2022
Réponse de Christine le 22 juil. 2022
Dear Terence. Thank you for taking the time to leave your feedback following your recent stay. Best Wishes Christine

6/10 Satisfaisant

Graham

Les points forts : Propreté
Séjour de 1 nuit en mai 2024

10/10 Excellent

Chris

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely hotel, great location, staff very friendly will definitely be retuning.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Christiane

Voyage en couple
Zentral gelegenes Hotel mit angemessenem Preis-Leistungsverhältnis.
Séjour de 2 nuits en mai 2024
Réponse de Christine le 25 mai 2024
Dear Christiane,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you enjoyed our great city centre location and do hope to welcome you back again in the near future.Best WishesChristine

8/10 Bien

Susan

Voyage en famille
Les points forts : Personnel et service et équipements
What a beautiful hotel, the structure and design are beautiful, beds were clean room relatively clean but it could do with a new carpet, i wouldnt stand on it in my bare feet, bathroom needed new sealant but it was huge and clean with a bath and shower over it, we were at the back of the hotel so it was a bit noisy with trains but they privide earplugs which we found the following morning, price was 57.00 for the night so cheap and cheerful would definitely stay again
Séjour de 1 nuit en mai 2024
Réponse de Christine le 25 mai 2024
Dear Susan,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you had a pleasant stay with us. RegardsChristine

6/10 Satisfaisant

Simon

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Christine le 25 mai 2024
RegardsChristine

8/10 Bien

Kath

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Basic but clean room at a budget price
Séjour de 1 nuit en mai 2024
Réponse de Christine le 25 mai 2024
Dear Kath,Thank you for taking the time to leave your feedback following your recent stay.RegardsChristine

8/10 Bien

Jim

Voyage en couple
Enjoyed our stay, only down side was on the 2nd day, there was a queue for getting seated for breakfast and for hot food for breakfast. Dining area not big enough for amount of guest's
Séjour de 2 nuits en mai 2024
Réponse de Christine le 25 mai 2024
Dear Jim,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you enjoyed your time with us. I am sorry however that you had a delay on getting your breakfast one of the mornings.Once again thank you for your comments.Best WishesChristine

2/10 Horrible

Daniel

Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
There was no internet and no heating! DREADFUL.
Séjour de 1 nuit en mai 2024
Réponse de Christine le 23 mai 2024
Dear Daniel,Thank you for taking the time to leave your feedback following your recent stay. We do have free WIFI for our guests. If you needed any help we have a 24 hour reception desk for all of our guests needs. Again with regards to room temperature if you had let us know we could have either moved you to a more comfortable room or looked into it for you. Once again thank you for your comments.Best WishesChristine

10/10 Excellent

Wies

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Christine le 22 mai 2024
Thank you!Best WishesChristine

4/10 Médiocre

Stephen

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The toilet cistern made a constant sound of trickling water behind the bathroom wall. The room was unbearably hot.
Séjour de 1 nuit en mai 2024
Réponse de Christine le 19 mai 2024
Dear Stephen,Thank you for taking the time to leave your feedback following your recent stay. I am sorry to hear that you had an issue within your bathroom. I have passed this over for you.RegardsChristine

10/10 Excellent

Timothy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Straight off the train, great room, good value and I’d stay again.
Séjour de 1 nuit en mai 2024
Réponse de Christine le 19 mai 2024
Thank you Timothy for your lovely feedback!We do hope to see you again soon.Best WishesChristine

10/10 Excellent

David

Les points forts : Propreté et personnel et service
Pleasantly old fashioned with excellent staff.
Séjour de 3 nuits en mai 2024
Réponse de Christine le 21 mai 2024
Thank you David. We are pleased that you had a pleasant stay with us and we do hope to welcome you back again in the near future.Best WishesChristine

10/10 Excellent

Wies

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The beautifull building. Nice people. Quiet room.
Séjour de 1 nuit en mai 2024
Réponse de Christine le 18 mai 2024
Thank you for your lovely comments!Best WishesChristine

8/10 Bien

David Tony

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice stay. What a stunning building and original features. The room size was amazing too. A little dated but let’s be honest, it’s an old building! Staff were really friendly and the use of the leisure facilities is great. Only thing missing was no air con in the room and no fan, I likely could have asked for one but would have been better to have one in the room ready.
Séjour de 1 nuit en mai 2024
Réponse de Christine le 18 mai 2024
Dear David,Thank you for taking the time to leave your feedback following your recent stay. We are so pleased that you enjoyed your time with us and that you had chance to make use of our leisure facilities. There should be fans in all wardrobes, I am very sorry that this was not the case. Had you let us know we could have got you once straight away. Once again thank you for you comments.Best WishesChristine

6/10 Satisfaisant

Ted

Les points forts : Personnel et service
Room was very hot, no way of cooling it. Great location though and friendly staff.
Séjour de 1 nuit en mai 2024
Réponse de Christine le 14 mai 2024
Dear Ted,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you found our staff friendly. We do pride ourselves on that so always lovely to hear from our guests. I am sorry that you had some room temperature issues. We do provide fans in all rooms as we do not have air conditioning with the building. Once again thank you for your comments.RegardsChristine

6/10 Satisfaisant

joanne

Voyage en couple
Les points faibles : Personnel et service
A convenient location for an event we were attending, but that’s about it. Looks incredibly grand from the outside and reception area but once out of the lift upstairs, everything was tired and dated. We booked a King room, which was small and stuffy. The window didn’t open and the air conditioner was broken. A sign taped to it said we could request a fan from reception. There was a large stain on the ceiling which looked like it could have been a leak, the bath had a large chip in the enamel and the plug hole was rust stained. Check in and out, receptionist wasn’t very friendly. Disappointed there wasn’t an option for early check in as 3pm is quite late when you arrive for a day out. Parking was expensive with only a handful of spaces. Overall, the stay wasn’t worth the £149 we paid, which was more than double for what is advertised now…. When I looked at our room today it was priced at £60.
Séjour de 1 nuit en mai 2024
Réponse de Christine le 14 mai 2024
Dear Joanne,Thank you for taking the time to leave your feedback following your recent stay.We are pleased that you enjoyed our great city centre location.I am sorry that you were unhappy with your allocated room. Had you contacted reception we could have looked into moving rooms for you. I have passed over your comments to the relevant teams to look into.With regards to rates they are generally a lot higher on a weekend than midweek. Due to events etc taking place in the city. This obviously when fully booked affects our ability to offer early check in's. We do always try our best whenever possible. With regards to car parking sorry that you did not see any of the prices/information etc online prior to your arrival. Once again thank you for your comments.Best WishesChristine

6/10 Satisfaisant

Dominique

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre plutôt vieillotte.
Séjour de 1 nuit en mai 2024
Réponse de Christine le 11 mai 2024
Thank you for your feedback.Best WishesChristine

8/10 Bien

Clive

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really convenient if you're travelling by train to Newcastle as it's only two minutes away from the station. Clean comfortable rooms in a really quite grand old building. Good breakfast on offer in the restaurant which is open all day. Good value hotel imo.
Séjour de 2 nuits en mai 2024
Réponse de Christine le 11 mai 2024
Dear Clive,Thank you for taking the time to leave your feedback following your recent stay. We are so pleased to hear that you enjoyed your time with us and we do hope to welcome you back again very soon.Best WishesChristine

8/10 Bien

Ian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel and friendly staff. Great location. Value for money
Séjour de 1 nuit en mai 2024
Réponse de Christine le 11 mai 2024
Thank you Ian for your lovely feedback!We do hope to see you again soon.Best WishesChristine

8/10 Bien

jean

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just one overnight stay but enjoyed our stay in this hotel
Séjour de 1 nuit en mai 2024
Réponse de Christine le 21 mai 2024
Thank you Jean!Hope to welcome you back again soon.Best WishesChristine

10/10 Excellent

Robin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ideal for our night in Newcastle first time and would definitely recommend
Séjour de 1 nuit en mai 2024
Réponse de Christine le 9 mai 2024
Dear Robin,Thank you for taking the time to leave your feedback following your recent stay. We pleased that you enjoyed your time with us.RegardsChristine

10/10 Excellent

Carol

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Christine le 9 mai 2024
Thanks Carol!Best WishesChristine

6/10 Satisfaisant

david

Les points forts : Propreté et personnel et service
A good 3 star, hotel. Big room. Great location.
Séjour de 1 nuit en mai 2024
Réponse de Christine le 9 mai 2024
Thanks David for your lovely feedback!We do hope to wee you again soon.Best WishesChristine

4/10 Médiocre

Frances

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Well advertising a free pool leisure club and there was a spillage on my first day so didn’t get to try the “free” leisure facilities out. As you can see - I award not compensated even though I could have gone to a few hotels in the same price bracket. I will not go back!!
Séjour de 3 nuits en avril 2024
Réponse de Christine le 9 mai 2024
Dear Frances,Thank you for taking the time to leave your feedback following your recent stay. I am sorry that you were affected by the incident in our leisure club. Once again thank you for your comments.RegardsChristine

8/10 Bien

Anthony

Voyage en famille
Great stay breakfast could do with been a bit warmer
Séjour de 2 nuits en avril 2024
Réponse de Christine le 9 mai 2024
Thank you Anthony for your feedback!Best WishesChristine

6/10 Satisfaisant

Claude

Voyage en groupe
Was given a room with no windows no natural lights got incredibly stuffy as heating on with no relief of some fresh air felt like a glorified bed x cupboard. Staff were great, I was able to leave my bag at reception next day whilst I explored Newcastle as my train left later in the day. Breakfast was fantastic as ever.
Séjour de 1 nuit en avril 2024
Réponse de Christine le 9 mai 2024
Dear Claude,Thank you for taking the time to leave your feedback following your recent stay, I am sorry that you had some room temperature issues within your room. Pleased that you enjoyed our delicious breakfast, Does set you up for your day ahead.Best WishesChristine

2/10 Horrible

Keith

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very old and outdated
Séjour de 1 nuit en avril 2024
Réponse de Christine le 9 mai 2024
Thank you Keith for your feedback.Best WishesChristine

6/10 Satisfaisant

James, Swadlincote

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
This is a very tired hotel and the room was boiling hot (even with the window open in April). The bed was also very uncomfortable.
Séjour de 1 nuit en avril 2024
Réponse de Christine le 28 avr. 2024
Dear James,Thank you for taking the time to leave your feedback following your recent stay. I have passed over your comments.RegardsChristine

8/10 Bien

dean

Séjour de 2 nuits en avril 2024
Réponse de Christine le 19 mai 2024
Thanks Dean.Best WishesChristine

8/10 Bien

Enda

Voyage en famille
Les points forts : Propreté et personnel et service
Central location and staff very helpful. Building and facilities a bit dated.
Séjour de 1 nuit en avril 2024
Réponse de Christine le 22 avr. 2024
Dear Enda,Thank you for taking the time to leave your feedback following your recent stay.RegardsChristine

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Christine le 21 avr. 2024
Thanks Paul!Best WishesChristine

6/10 Satisfaisant

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Christine le 20 avr. 2024
Thanks David.Best WishesChristine

10/10 Excellent

Christine

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Overall a great stay and upgraded to an additional hour before check out which meant plenty time to use the facilities
Séjour de 1 nuit en avril 2024
Réponse de Christine le 19 avr. 2024
Dear Christine,Thank you for taking the time to leave your feedback following your recent stay.We are pleased that you enjoyed your time with us.Best WishesChristine

8/10 Bien

Conmichael

Séjour de 1 nuit en avril 2024
Réponse de Christine le 9 mai 2024
Thanks Christine

10/10 Excellent

Kristina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel next to the railway and handy for shops in the city...
Séjour de 1 nuit en avril 2024
Réponse de Christine le 15 avr. 2024
Thank you Kristina for your lovely feedback!We are pleased that you enjoyed your time with us and we do hope to welcome you back again soon.Best WishesChristine

10/10 Excellent

Deborah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Perfect location, staff lovely.. room looked a little tired and in some need of TLC, but definitely good if you need a room in the city centre for a night or 2
Séjour de 1 nuit en avril 2024
Réponse de Christine le 15 avr. 2024
Dear Deborah,Thank you for taking the time to leave your feedback.We are pleased that you enjoyed our great city centre location.Best WishesChristine

8/10 Bien

John

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Pretty much " run of the mill ". My stay was brief so difficult to be overly enthusiastic.
Séjour de 1 nuit en avril 2024
Réponse de Christine le 15 avr. 2024
Thank you John.Best WishesChristine

8/10 Bien

Pam

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Very handy being next to the station. Everywhere was very clean,and the staff were polite and friendly. Only niggle was the bedroom window was banging all night., but would definitely stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Christine le 15 avr. 2024
Thank you Pam for taking the time to leave your feedback following your recent stay. We are pleased that you had a pleasant stay with us and enjoyed our great city centre location. We do hope to welcome you back again soon.Best WishesChristine

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great room, polite staff, no complaints at all
Séjour de 2 nuits en avril 2024
Réponse de Christine le 12 avr. 2024
Thank you Michael for your lovely feedback!We do hope to welcome you back again soon!Best WishesChristine

8/10 Bien

Janine

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good pool could do with some seats around it.
Séjour de 1 nuit en avril 2024
Réponse de Christine le 12 avr. 2024
Thank you Janine for your feedback.RegardsChristine

10/10 Excellent

Janette

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to station
Séjour de 1 nuit en avril 2024
Réponse de Christine le 15 avr. 2024
Dear Janette.Thank you for your feedback.Best WishesChristine

2/10 Horrible

patricia

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would not stay here again .. so dated dusty, gathered all round door frame, food in window sills .. bare wire that insulated tape come away from, TV constantly dropping out as no signal .. polite staff accommodated room change but still not great ..
Séjour de 2 nuits en avril 2024
Réponse de Christine le 12 avr. 2024
Dear Patricia,Thank you for taking the time to leave your feedback following your recent stay. I am sorry to hear that you had some issues within your room. Had you let us know we could have looked into moving you rooms straight away.Once again thank you for your comments I have passed them over for you.Best WishesChristine

6/10 Satisfaisant

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Ok for a 3 star hotel, quite noisy all night even during a mid week stay, no bottked water provided in the rooms
Séjour de 1 nuit en avril 2024
Réponse de Christine le 9 avr. 2024
Dear Mark,Thank you for taking the time to leave your feedback following your recent stay.RegardsChristine

10/10 Excellent

George

Voyage en famille
Me and my son had a lovely stay at the royal station hotel staff very friendly and courteous from the check in including the cleaning ladies and bar staff easy to approach and very helpful,our rooms with comfortable and very clean ,we would gladly stay again in the future.
Séjour de 2 nuits en avril 2024
Réponse de Christine le 6 avr. 2024
Dear George,Thank you for taking the time to leave your feedback following your recent stay. We are so pleased to hear that you and your son enjoyed your time with us and we do hope to see you both again very soon.Best WishesChristine

6/10 Satisfaisant

Graham

Voyage en famille
Les points forts : Personnel et service et équipements
My brother and I (in our mid sixties ) are fine with old hotels). Drunk guests sleeping outside their doorways because their mates met someone was outside my brothers comfort zone. Friendly drinks though.
Séjour de 3 nuits en mars 2024
Réponse de Christine le 1 avr. 2024
Dear Graham.Thank you for taking the time to leave your feedback following your recent stay. Having checked the duty managers report I can see that a guest did fall asleep outside of a room but was woken and put in his room by staff. I am sorry that this disturbed you. Our night team do constant security walks throughout the night. Once again thank you for your comments.RegardsChristine

8/10 Bien

Mendy

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Christine le 1 avr. 2024
Thanks Mendy.Best WishesChristine

10/10 Excellent

Marguerite

Séjour de 3 nuits en mars 2024
Réponse de Christine le 20 avr. 2024
ThanksBest WishesChristine